• Journal of Korean Ophthalmic Optics Society
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• v.5 no.1
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• pp.181-186
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• 2000

This study has been implemented to identify the level of satisfaction of the Glass spectacle wearers on various services being given by optical shop workers and help them to provide services of higher quality to the spectacle wearers. The objectives of this study are the spectacle wearers who visited to the 5 Designated optical shops located in Seoul area. All the data has been collected for the 2 months period (Oct. 1 through Dec. 1. 1999.) By using structured, self-described research form. All the collected data were 250 copies in total but evaluated 222 copies only as we excluded 28 copies which has uncertain reply/contents. Major results are as follows: 1. The proportions of objectives by sex was male 54.1%, female 45.9% and by Academic career was University graduates 35.1%, High school graduates 32.4%. 2. The factors impects on the satisfaction level of spectacle wearers were the Employee's service and the status of frame. 3. the factors impacts on the intention for revisit the optical shops were facility status, the responsiveness on wearer s opinion and the employee s services. The factors impect the wearers to build up intention to recommend the visited optical Shops to the 3rd costomer were employee s services, the status of frames, the facility Status and the price level they paid. Considering the results of this study above mentioned, in order to raise up the satisfaction level of glass spectacle wearers, it s thought that the employee (optician) of optical shops have to well acquainted fluent knowledge on the glass spectacles and detailed to the spectacle wearers in a gentle manner and let them build up the reliabily.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.255-260
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• 2007

본 논문은 CSI와 ESI조사를 연계 분석하는 모델을 제시한다. 각 조사 결과는 ESI-CSI, ESI-CSI 개선도, ESI-KPI Matrix형태로 표현되며, 부서(군)별로 해당 영역에 있어 현 상태를 해석하고 이후 전략을 세우는 과정을 거치게 된다. 이를 통해 기업은 직원만족도를 높이기 위한 지속적인 관리를 할 수 있으며, 더 나아가 고객 만족을 위한 높은 서비스 품질을 이룩하고, 유지하는데 도움이 될 것이다.

• STIMA Bulletin
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• s.5
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• pp.14-17
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• 2006

전자정보 형태로 서비스를 제공함에 따라 자료실 공간이용률이 떨어지는 것을 막기 위해 학술정보는 전자형태로 제공함을 지향하는 반면, 직원들의 교양과 품격을 높일 수 있는 정보제공을 위해 오프라인 서비스를 강화하고자 한다. 일명 '비타민 북'이라는 브랜드로 교양도서를 구입하여 별도 배가 및 운영을 하고 있다. '비타민 북'은 매월 20여권의 교양도서를 선정하여 입수하며, 이용률을 높이기 위해 일반 학술서적과 달리 대출기간 및 대출권수 등을 달리 적용하여 제공하고 있다.

• The Magazine for Energy Service Companies
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• s.55
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• pp.48-51
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• 2008

지멘스(주)는 독일 베를린과 뮌헨에 본사를 두고 있는 세계적인 전기전자기업으로 현재 전 세계 190여 개국에 약 40만 명의 직원이 산업, 에너지, 헬스케어 분야에서 혁신적인 기술력을 바탕으로 최첨단 제품과 솔루션 및 서비스를 제공하고 있다. 풍부한 경험을 바탕으로 최적의 환경에서 최고의 ESCO 기술 개발을 위해 노력하고 있는 지멘스를 찾았다.

• Venture DIGEST
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• no.2 s.127
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• pp.28-29
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• 2009

매일 아침 정해진 시간에 출근해 일하고, 퇴근하는 따분한 일상. 일상의 대부분을 회사생활속에서 스트레스의 해소는 물론, 직원 간의 끈끈한 정이 있는 작은 일탈은 약이 된다. 평생교육 및 성인자격증 콘텐츠를 인터넷 등을 통해 서비스하는 이러닝 산업의 선두주자, (주)유비온의 레저동아리 'COT'는 일탈을 꿈꾸는 유비온들의 휴식공간이 되어주는 사내동호회다.

• 프린팅코리아
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• s.15
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• pp.182-183
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• 2003

지난 7월 중순부터 충무로 일대 출력업체들이 한국소프트웨어저작권협회(SPC ; Korea Software Proprety-right Council)직원들을 위시한 불법 소프트웨어 단속반의 출현으로 인해 때아닌 곤욕을 치르고 있다. 이번 단속은 특정회사 출력기를 취급하는 Y사가 출력기를 판매함에 있어 폰트를 불법으로 복제해 '서비스(?)'로 끼워서 판매한 것이 발단이 됐는 데 Y사 관계자는 지난 10월에도 SPC에 의해 수사 의뢰되어 해당 지방 경찰청의 조사를 받은 바 있는 것으로 알려져 있다.

• 건강소식
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• v.35 no.5
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• pp.38-39
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• 2011

아직 봄을 시샘하는 겨울의 마지막 바람이 불던 지난 3월 21일 동수원 우체국에서는 접수한 고객들이 창구가 아닌 임시로 마련된 건강체험 데스크에 줄을 서 있었다. 한국건강관리협회가 우정사업본부와 함께 우체국 방문 고객 및 상주직원을 대상으로 올바른 건강관리에 대한 홍보와 간단한 건강체험 서비스를 제공하기 때문이다. 이 행사는 지난해 이어 올해 두 번째 열린 것이다.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.459-470
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• 2015

The study was conducted to find out way that improves service quality for external customers by identifying the impact of Total Quality Management(TQM) on the internal customer satisfaction and then raising the personnel satisfaction measurement in medical institutions. To this end, we carried out a survey of 500 employees from five university hospitals in three metropolitan cities of Busan, Deagu and Ulsan and Gyeongsangnam-do province from February 2 to April 30, 2015, and utilized 476 cases for this study finally. First, in the result of analysis, the leadership of management hierarchy affects education and training and employee participation, but not human resource management nor quality of the work among quality management activities. Secondly, the culture of medical service organization has an effect on every variable of quality management activities. And finally, internal customer satisfaction is influenced by quality management activities, the leadership of management hierarchy and the culture of medical service organization.

• Culinary science and hospitality research
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• v.17 no.5
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• pp.167-183
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• 2011

The purpose of this study is to identify the associations among the customer-appraised physical attractiveness of employees, emotional response and customer satisfaction, which has not been fully explored in the foodservice literature. Based on total 249 samples obtained from the empirical research, this study reviewed reliability and fitness of the research model and verified total 3 hypotheses using Amos program. As a result, the physical attractiveness of employees had a significant effect on emotional response of customers and satisfaction. In particular, in casual dining restaurants, the physical attractiveness of employees had a significant positive effect on emotional response (${\alpha}_{11}$=.624)and customer satisfaction(${\alpha}_{21}$ = .495). Also, customer's emotional response had a significant positive effect on customer satisfaction (${\beta}_{21}$ = .312). In addition, the effect of customer-appraised physical attractiveness of employees in casual dining restaurants on customer satisfaction was found to be partially mediated by the customers' emotional response. Limitations and future research directions were also discussed.

• Journal of dental hygiene science
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• v.4 no.2
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• pp.61-73
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• 2004

In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".