• The Journal of Society for e-Business Studies
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• v.10 no.3
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• pp.111-134
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• 2005

Knowledge management is a core factor to achieve competitive advantage and improve the business performance. New information technology is also a core factor enabling the innovation of knowledge management. Semantic Web of which the goal is to realize machine-processable Web can't help affecting the knowledge management. Therefore, we empirically analyze the relationship between user's dissatisfaction and barriers or limitations of knowledge management and present methods allowing Semantic Web to overcome the limitations and to support knowledge management processes. Based on a questionnaire survey of 222 respondents, we found that the limitations of system qualities such as user inconvenience of knowledge management systems, search and integration limitations, and the limitations of knowledge qualities such as inappropriateness and untrust significantly affected the user dissatisfaction of knowledge management systems. Finally, we suggest a conceptual model of knowledge management systems of which components are resources, metadata, ontologies, and user & query layers.