• Journal of Internet Computing and Services
• /
• v.13 no.1
• /
• pp.117-124
• /
• 2012

Recently, the trend of open innovation and web 2.0 change the information portal services. The importance of using information demand analysis is emphasized in planning service strategy. The issues of the study are how we can figure out the demand and how we can use it in enhancing service level. This study aims at presenting the result of green technology information users' interests and the service enhancement directions. For the information types, additive functions, open innovation needs, the relation between users' organization, main job title, and the involved technological area are analysed. Among them, the involved technological area of the user is correlated to the needs, so we illustrate the meaning of planning service strategy according to the technological fields. The main contribution of the study can be the customized service strategy proposal using the users' demand which can be different from one technology field to another.

• Journal of the Korean Society for Library and Information Science
• /
• v.46 no.4
• /
• pp.207-242
• /
• 2012

A library privacy policy describes the library's willingness to protect the library users' personal information, and also serves as a code of conduct for library staff. In recent years, cases of privacy invasion have been growing exponentially in society as a whole, including at the library, and therefore the establishment and application of a privacy policy is becoming more important. In this study, we try to develop and propose the optimal library privacy policy. For this purpose, we derived implications by analyzing the domestic and international privacy laws and guidelines, investigating invasion of privacy cases at home and abroad, and studying different library privacy policies from libraries around the world. The library privacy policy that we propose in this study was created to be a guideline for librarians when dealing with privacy issues and is library specific, diverging in many ways from privacy guidelines used in other fields.

• Journal of Korea Entertainment Industry Association
• /
• v.14 no.7
• /
• pp.161-173
• /
• 2020

In-depth interview in the field of hospitality industry services was conducted in COVID- 19. Introduction of kiosks for non-face-to-face services using untact technology, reservation, pay systems, self-service, service improvement using room service should be carried out. It is also necessary to implement Instagram, Facebook, YouTube, P-blogs, online broadcasting and live commerce through the establishment of m-channel system through untact marketing sales channels in the hospitality industry now that the product composition to solve the pro -blem of untact marketing is drawing attention due to diversification of online sales channe -ls. Now, the recognition of important elements of service education and a establishment of differentiated system of untact marketing, expansion of untact sale channel, implementation of non-face-to-face counseling service and introduction of pre-booking, telecommuting were recognized as urgent parts. In particular, a service differentiation and importance of human services, which were recognized free of charge, have re-recognized as premium, and quality service aspect of the hospitality industry in untact and the direction to diversify marketing channels are presented.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.17 no.4
• /
• pp.521-528
• /
• 2016

Web-based services are used widely in many computer application fields due to the increasing use of PCs and mobile devices. Accordingly, topics on the analysis of access logs generated in the application fields have been researched actively to support personalized services in the field, and analyzing techniques based on the weight differentiation of information in access logs have been proposed. This paper outlines an analysis technique for web-click streams, which is useful for finding high utility old item sets in web-click streams, whose data elements are generated at a rapid rate. Using the technique, interesting information can be found, which is difficult to find in conventional techniques for analyzing web-click streams and is used effectively in target marketing. The proposed technique can be adapted widely to analyzing the data generated in a range of computing application fields, such as IoT environments, bio-informatics, etc., which generated data as a form of data streams.

• Information Systems Review
• /
• v.21 no.1
• /
• pp.61-90
• /
• 2019

From the digital perspective, customer journey and customer experience management are emerging as important issues for companies. While digital customer experience has become more important due to the recent surge in online sales of the home appliance products, customers' experience in online is not differentiated as offline-focused traditional methods are maintained. This study aims to analyze the characteristics and mutual influences of customer experiences at each stage of online purchase journey, and to explore the effects on the product repurchase intention, focusing on online purchasers of home appliance which are high-involvement products. As a result, both cognitive and affective experiences of the research phase directly affect satisfaction, whereas affective experience at the purchasing stage indicated indirect effects through cognitive experience. The experience of the research phase positively affects the next phase, the purchasing experience, and the experience of the purchasing phase leads to the intention to repurchase the product. However, it is also found that, depending on the choice of online channels, the experience of research phase may affect the product repurchase intention than the purchase experience.

• Journal of Distribution Science
• /
• v.8 no.2
• /
• pp.13-22
• /
• 2010

Customer Relationship Management(CRM) paradigm has emerged that suggests organizations will be more successfully if they concentrate on obtaining and maintaining a share of each customer rather than a share of the entire market, with information technology(IT) being the enabling factor. This paper presents five key elements that provide the necessary steps that allow and organization to position its people, business process, and information system to establish and take advantage of this paradigm. The key elements are : (1) IT investment, (2) Website application, (3) IT System application, (4) Communication strategies, (5) CRM Performance. The results show that IT investment, IT system application, and Website application play a vital role in enhancing an Organizational Communication. Also, the results show that IT investment, IT system application, Website application, and Organizational Communication play a vital role in enhancing an organization's performance of customer relationship management. Further, this paper discusses the importance of integrating these four elements for achieving effective customer interaction. The author provides academical and managerial implication for business strategies.

• Journal of the Korean Society for information Management
• /
• v.38 no.3
• /
• pp.199-214
• /
• 2021

This study was conducted with the aim of identifying the current state and improvements of the public library services for older adult in Korea. According to the online survey of public libraries in urban areas across the country, a total of 172 libraries responded. Research shows that public libraries generally recognize the importance of elderly users, but there are limitations in active efforts. The priority area for library collection and space/facilities was to be strengthened by the expansion of large type and voice books/periodical books, as well as the need to ask librarians for help to find books in high bookshelves. In the case of library services/programs, the areas that need to be strengthened first were analyzed as social participation programs and humanities programs. The librarians in charge of information services expressed their opinions that more specialized services and programs should be planned and subdivided for the elderly generation in order to provide older adults' services unique to other older adults' service institutions.

• Journal of the Institute of Electronics and Information Engineers
• /
• v.51 no.9
• /
• pp.229-237
• /
• 2014

This paper presents a video bitrate converter for baseline profile in H.264/AVC standards to control a selective coding scheme for several applications such as tactical scenes or multimedia area. Transmission channels have various capacities according to the application area, and the bitstream stored in computer should be converted in order not to exceed the capacities of a transmission channel. So the problem is how to convert compressed bitsreams of a given bit-rate into compressed bitsreams of other bit-rates. Such a specific transcoding problem in this paper is referred to as bit-rate conversion. Several researches have been done on bit-rate conversion for the bitstreams compressed by MPEG or H.264/AVC. But the existing schemes are not suitable for selective coding scheme because it needs to recover interest regions better image quality than background. So we propose a new bit-rate converter which considers the importance between interest regions and background.

• Journal of Korea Society of Industrial Information Systems
• /
• v.25 no.1
• /
• pp.71-87
• /
• 2020

As startup companies are recognized as the important source of job creation and economic growth, the study is trying to find out the current situation of startup companies and their success factors in South Korea. The study analyzes the success factor of Woowa Brothers recognized as a unicorn start-up company in 2018 by using ERIS model and Start-up Developmental Stages. The ERIS model emphasizes Entrepreneurs, Resources, Industry Environment and Strategy for company performance and three developmental stages are divided into initiation, commercial and growth stages. The results indicate that the Woowa Brothers' success factor was to catch the appropriate timing in ERIS and to combine unique methods by differentiating itself from existing competitors at each stage. With analyses of success factor of Woowa Brothers as a case model, the study reveals limitations and recommends the direction of future research for producing more unicorn companies in South Korea.

• Information and Communications Magazine
• /
• v.30 no.6
• /
• pp.3-12
• /
• 2013

와이파이(Wi-Fi) 기술은 무선 데이터 트래픽 폭증에 따라 사업자에게는 트래픽 우회, 이용자에게는 통신요금 부담 완화의 대안으로 중요성이 부각되고 있다. 이에 우리나라에서는 이동 통신사업자 중심으로 와이파이를 지속적으로 확충하여 세계에서 가장 많은 와이파이 존(zone)을 보유한 국가가 되었다. 그러나, 특정 장소에 와이파이를 중복적으로 구축함에 따라 투자 효율성과 서비스 품질이 저하되고, 서민 소외계층 이용시설에는 구축이 상대적으로 저조하다는 문제점도 상존하는 상황이다. 본 고에서는 우리나라의 와이파이를 효율적으로 확산하고자 3가지 개선방향을 제시하였다. 첫 번째는 경쟁구축 차별화에서 투자효율화 공동이용 전략으로의 전환이며, 두 번째는 수도권 도시 지역 중심에서 서민 소외계층 지역으로 확산시키는 것이다. 마지막으로 Legacy Wi-Fi에서 차세대 Wi-Fi로 전환하는 것을 주요 방향으로 제시하였고, 이러한 개선방향을 바탕으로 4가지 전략을 제시하였다. 첫 번째 전략은 PPP(Public Private Partnership) 방식의 공공와이파이(Public Wi-Fi) 구축으로, 전통시장, 복지시설 등 서민 소외계층이 주로 이용하며 와이파이 구축이 열악한 이용시설에 정부, 지자체, 통신사가 공동으로 투자하여 공공와이파이를 구축함으로써 정보격차를 해소시키는 것이다. 두 번째 전략은 통신사의 와이파이 개방을 통한 공용화로, 통신사가 공공장소에 기 구축한 와이파이의 개방을 유도함으로써 중복투자 및 서비스 품질 저하 방지 등 공용화를 통한 투자효율성을 제고하는 것이다. 세 번째 전략은 차세대 와이파이 선도도입을 통한 글로벌 경쟁력 강화로, LTE 등 이동통신 기술의 급속한 보급에 맞추어 무선랜 서비스의 경쟁력 확보를 위해 광대역화 광역화를 선도하고, 응용서비스 발굴 및 산업활성화를 유도하는 것이다. 마지막은 공공와이파이 인식제고로, 공공와이파이의 이용편의성과 홍보활동을 강화하는 것이다. 이러한 전략의 핵심은 공공와이파이 확산과 차세대 와이파이 선도 도입으로, 이를 통하여 통신복지를 실현하고, 산업활성화를 통한 국민행복을 실현시키는 것에 대하여 간략히 설명한다.