• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.133-154
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• 2013

The purpose of this study is to analyze service quality factors that affect user satisfaction of NDSL Open Service (NOS) and to improve standards of open service for sharing information through the user satisfaction survey. User satisfaction indexes were developed to measure the all aspects of the NOS services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for open services. However, relatively low level is identified in area of service process quality. Therefore, NOS requires method to help easily take advantage of OpenAPI and strategy to increase service process satisfaction and service environment satisfaction.

• Smart Media Journal
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• v.12 no.11
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• pp.154-164
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• 2023

The Construction Technology Information System collects, processes, and provides the public with free of charge 16 types of construction technology-related texts or index information, such as construction standards, construction practices, and construction reports, required at construction sites to enhance domestic construction technology. This study judged that user satisfaction could be increased if the budget was allocated first to the most effective construction technology information DB establishment. For each type of construction technology information, the level of satisfaction felt by the population for the quantity provided and the value of use according to the acquisition and utilization of information were investigated. Reliability between independent variables and dependent variables through a multiple regression analysis process to identify how the demographic characteristics of the population affect user satisfaction and the factors that affect the use value of information for each type of construction technology information. and the correlation was analyzed. The correlation between the demographic characteristics of respondents and users' satisfaction with the provided quantity was generally low, but construction experience, age, etc. were found to have an effect on satisfaction with the provided quantity. In particular, among the demographic measurement items of respondents, the more construction experience they had, the higher their satisfaction level with the quantity provided of low-level technical standards, and it was analyzed that older age had an impact on satisfaction with the quantity provided for small and medium-sized business support information.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.595-603
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• 2008

오늘날 인터넷을 통한 정보검색이 일상화되면서 생활상식에서부터 기존에 서적이나 논문 등을 통해서만 알 수 있었던 전문지식까지도 손쉽게 찾을 수 있게 되었다. 즉, 현대생활에 있어서 검색엔진은 원하는 정보를 빠르고 정확하게 찾을 수 있게 해준다는 점에서 매우 중요하다고 할 수 있다. 하지만 이러한 중요성에도 불구하고 검색엔진 기술적인 연구이외에는 서비스 품질이나 고객만족에 대한 연구는 활발하게 이루어지지 않고 있다. 따라서, 본 연구에서는 검색엔진 서비스에 있어서 서비스 품질과 서비스가치, 고객만족, 충성의도의 관계를 연구모형으로 설정하고 이들간의 관계를 분석하였다. 그 결과 서비스품질의 정확성, 정보함유량, 사이트 이미지, 편리성이 서비스가치에 정(+)의 영향을 미치는 것으로 나타났으며, 그중에서 정확성, 사이트 이미지, 신뢰성은 고객만족에도 정(+)의 영향을 미치는 것으로 나타났다. 또한 서비스가치가 높을수록 고객만족은 상당히 높아지는 것으로 나타났으며 고객만족이 충성의도에 많은 영향을 주는 것으로 나타났다. 본 연구의 결론은 검색엔진 서비스 기업이 경쟁우위를 유지하기 위해서는 서비스가치의 구현을 통한 지속적인 고객만족을 달성해야 하며, 이를 위해 정확성, 정보함유량, 편리성, 사이트 이미지에 중점을 둔 고품질 서비스 전략의 필요성을 시사하고 있다.

• Journal of the Korean Society for information Management
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• v.21 no.4 s.54
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• pp.153-171
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• 2004

The measurement of information system (IS) effectiveness is critical to understanding of the value and efficacy of IS actions and IS investments. In this paper, we propose a new model of the user satisfaction index for ISs and present the user satisfaction index which is measured by the proposed model. Based on the representative theories and models in the field of marketing and IS, we propose a new user satisfaction index model and verify the new model through the analysis of structural equation model. The proposed model consists of four basic dimensions : information quality, service quality, systems quality, and user satisfaction. Also, users' royalty and complaint are adopted as the additional dimension in this model. Data was collected from the ITFIND users to measure their satisfaction index. We, then, suggest some strategic guidelines for the better ITFIND which may useful when the system designers consider upgrading of the system in the future.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.2
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• pp.329-350
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• 2009

The purpose of this study is to develop the indicators of user satisfaction for Korean public library evaluation. This is an attempt to overcome the inequality of indicators, which mainly consist of inputs and outputs. User satisfaction indicators are constructed through literature reviews and the prepared indicators are tested through a user survey of public libraries. Notably, the test is focused on the applicability of indicators for public libraries with a variety characteristics such as scale and operation organization. Based on the analysis of the results, this study suggests a total of 10 indicators.

• The Journal of the Korea Contents Association
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• v.16 no.8
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• pp.20-28
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• 2016

The purpose of this study is to identify the factors which affect the customer value and satisfaction of public information services used by the researchers in SMEs(small-and-medium size enterprises). The results, based on statistical analyses of a survey conducted in Korea are as follows; 1) the customer value is positively influenced by the service quality; 2) the customer value, in turn, is positively associated with the customer satisfaction; 3) information needs moderate the relationship between service quality and customer value but does not moderate the relationship between the customer value and satisfaction.Our findings propose the importance of the service quality and the effort to maximize the information customer values.

• The Journal of Society for e-Business Studies
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• v.9 no.3
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• pp.169-190
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• 2004

This study involves the test of constructs for measuring the web site user expectation, perceived performance regarding IQ, expectation congruency, and satisfaction about influence overall satisfaction. The findings can be summarized as follows. First, Web-IQ expectation appeared to have a positive effect on Web-IQ perceived performance by expectation congruency and a positive effect on perceived performance by assimilation effect. Second, Web-IQ expectation did bot appear to have a negative effect on Web-IQ expectation congruency. Although that was rejected, it differs from established researches. Some prior Web-IQ expectations that approach to congruency after one's post Web-IQ expectation. Third, Web-IQ perceived performance appeared to have a positive effect on Web-IQ expectation congruency. Fourth, result that analyze about effect that congruency gets to Web-IQ satisfaction although Web-IQ expectation appeared to have a positive effect on overall satisfaction.

• Proceedings of the Korea Information Processing Society Conference
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• 2008.11a
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• pp.229-232
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• 2008

웹 정보량이 급속히 늘어나면서 원하는 정보를 효율적으로 찾는 검색 기술의 중요성이 커지고 있다. 검색의 정확성을 높이기 위해서는 검색 질의어와 함께 사용자의 환경, 검색 만족도와 같은 다양한 정보가 필요하다. 사용자의 명시적 피드백을 요구하는 것은 거부감을 줄 수 있으므로 사용자의 잠재적 피드백과 연관 검색어 분석을 통해 검색 질의어를 확장하는 연구가 이뤄지고 있다. 그러나 이러한 검색어 확장과 검색 정확성 사이의 상관관계에 대한 분석이 없어 연관 검색어를 정량적으로 평가할 수 없었다. 본 논문에서는 사용자가 검색 질의어를 변경하면서 검색을 반복하는 과정을 사용자의 잠재적 피드백의 하나로 보고 사용자 만족도를 반영하는 페이지 방문 시간과 함께 분석하여 연속적으로 입력된 검색어가 검색 결과 순위와 사용자 만족도에 미치는 영향을 분석하는 방법을 제안하였다. 마우스 클릭 정보 분석을 통하여 사용자의 검색 만족도를 정량화하였고 특정 주제어에서 관련 검색어가 확장되어 가는 과정은 트리 구조로 표현하였다. 이를 통해 하나의 주제어와 관련해 연속적으로 입력된 검색어 집합으로부터 연관검색어를 추출하고 검색 결과의 정확성을 높일 수 있으며 제안된 트리 구조를 다양한 방향으로 분석하여 검색어, 검색 결과, 사용자 만족도, 배경 지식 등 단순 검색어 분석에서는 나타나지 않는 다양한 정보를 얻을 수 있다.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.1
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• pp.77-98
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• 2009

The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.

• Journal of Internet Computing and Services
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• v.12 no.6
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• pp.95-103
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• 2011

This study was executed to give a help in planning and implementing Blended learning through investigating the learners' satisfaction difference according to Blended learning situation and learners' trait. For this purpose this study divided online learning situation into three types to examine the influence on satisfaction. And participants was divided based on the learning style to examine the influence of the trait on satisfaction. The Blended learning satisfaction classified into four; web environment, content, face to face sessions, general view on Blended learning's implementation.