• 한국유통학회지:유통연구
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• 제12권1호
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• pp.105-123
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• 2007

최근 미용서비스 산업에 있어서 미용실의 수가 급증하면서 점포들 간의 경쟁이 심화되고 있고, 고객들 또한 다양한 선택대안 중에서 그 욕구가 점차 높아져가고 있어 미용서비스 점포의 측면에서는 고정고객을 확보하는 일이 무엇보다도 중요한 과제로 대두되고 있다. 이러한 환경에서 미용서비스 점포의 점포충성에 관한 연구가 기존 소매점포의 충성에 관한 선행연구를 기반으로 많이 이루어져 왔으나, 미용서비스의 거래환경을 고려한 고객 비용적 접근은 없었다. 고객의 입장에서 보면 미용서비스는 서비스의 특징상 정보가 제한되어 있고, 서비스에 대한 평가가 매우 주관적이어서 미용점포 측면에서 이러한 거래환경을 고려한 전략을 수립하는 것이 고객들을 유지하는데 기여할 것으로 보인다. 이 연구는 Williamson의 거래환경과 거래비용이라는 개념을 미용서비스 산업의 특수성에 맞게 수정하여 적용한 것이며, 고객이 미용서비스를 구매함에 있어서 발생될 수 있는 거래환경을 고객의 거래비용으로 정리하여 검증하고자 하였다. 이를 위해 미용실의 환경적 특성에 대한 선행연구와 세분화된 거래비용과의 관계를 검토해 보고, 점포충성도에 영향을 미치는 원인을 살펴보았다.

• 유통과학연구
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• 제10권6호
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• pp.17-26
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• 2012

도농 복합형태인 인구 30만인 순천시에 종합슈퍼와 백화점 등 대규모점포 4개가 운영 중인 것은 대규모점포의 과잉공급이라는 지적이 제기되어 왔다. 그러나 순천시는 전남 동부권의 교통요지로서 광양시, 여수시, 보성군 및 구례군 등 인근 지역에서 1 시간 이내에 점포방문이 가능하다. 4개 점포는 도시와 농촌 지역의 거주자도 고객층으로 간주하여 차별화된 점포이미지 구축 전략을 수립하고 있다. 본 연구에서는 점포이미지 변수를 13개로 세분하여 각 점포의 이미지를 비교하였다. 점포이미지는 진열 상품의 다양성 및 품질, 점포 접근성, 매장 분위기 등 다양한 형태로 나타난다. 이러한 이미지는 고객들의 주관적 판단에 따라 각자에게 인지되고, 점포를 선택하는 주요 요인이 된다. 본 연구에서는 점포이미지 변수를 대분류 5개 소분류 13개로 분류하였다. SPSS Ver. 19를 이용한 요인분석에서는 5개로 대분류된 점포이미지가 3개의 요인으로 구분되어 추출되었다. 5개 대분류에서 편의성, 분위기 및 서비스 이미지로 분류된 이미지들이 첫 번째 공통요인으로 추출되었고 이를 본 연구에서는 부대서비스 요인으로 구분하여 기술하였다. 5개 분류에서 편의성 이미지로 분류되었던 접근성과 상품관련 이미지로 분류되었던 상품다양성과 가격 이미지는 같은 공통요인으로 추출되었다. 이는 점포가 위치하고 있는 지역이 대도시인가 또는 지방 중소도시인가, 설문 조사에 응한 집단의 특성에 따라 달라질 것으로 예상된다. 13개 이미지 변수에 대해서 점포간 및 응답자간 점포이미지 비교에서는 접근성, 가격, 브랜드 이미지 및 조명/음향 이미지에서 점포별 및 응답자 집단별로 차이가 있는 것으로 나타났다. 본 연구는 두 가지 측면에서 한계를 가지고 있다. 첫째, 도농복합형태의 지방 중소도시 거주자만을 대상으로 조사하였다. 점포가 소재하고 있는 지역의 교통체증 정도, 응답자 집단의 생활수준 등에 따라 고객이 느끼는 점포이미지는 차이를 보일 수 있기 때문이다. 둘째, 대규모점포를 이용하는 고객만을 대상으로 하였다. 지방 도시에는 비교적 규모가 큰 전통시장이 열리고 있으며, 대규모점포와 전통시장은 상품의 종류, 가격 등에서 경쟁을 하고 있다. 대규모점포를 이용하는 고객과 전통시장을 방문하는 고객이 느끼는 점포이미지는 다를 수 있다. 추후 연구에서는 대도시 소재 점포와 지방 중소도시 소재 점포와의 동시 조사로 점포이미지에 대한 상대적 비교가 필요할 것이다. 또한 동일 지역에서 대규모점포 이용 고객과 준대규모점포 또는 전통시장 이용 고객층에 대한 상대적 비교 연구도 이루어져야 할 것으로 사료된다.

• 대한가정학회지
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• 제40권12호
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• pp.49-61
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• 2002

The purpose of this study was to investigate the effect of clothing involvement on the perceived risk in internet shopping and store selection criteria. The subjects used for the study were 210 male and 338 female college students. The clothing involvement consisted of pleasure, symbolism, and selection difficulty factors. The perceived risk consisted of size/defect risk, social psychological risk, privacy risk, delivery risk, and price risk. The store selection criteria had security/service, entertainment/variety, price/convenience factors. The results showed that consumers were segmented by four groups based on clothing involvement factors: clothing pleasure group, symbolism group, confidence group, and low clothing involvement group. The four segmented groups differed in regard to the perceived risk, store selection criteria, and demographics. For example, clothing pleasure group perceived the size/defect risk and social psychological risk higher than did the other groups. Also, the clothing pleasure group considered entertainment/variety more important and had younger female consumers.

• 대한가정학회지
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• 제47권10호
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• pp.1-11
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• 2009

The purpose of this study was to explore differences in style preference, information source, and store selection behaviors of Korean and Chinese wedding dress shoppers. Data obtained from 141 Chinese and 143 Korean females were analyzed through descriptive analysis, t-test, cross-tabulation and factor analysis. Results for Chinese and Korean consumers depended on the marketer-driven information source as well as on the consumer-driven information source. Both groups considered the aesthetics of the wedding dress as the most important criterion for store selection. There were some differences between Chinese and Korean consumers in style preferences and store selection criteria. Chinese consumers liked a wider range of wedding dress styles compared to Korean consumers. Also, Chinese consumers regarded fashionability as more significant whereas Koreans considered economic benefits more importantly when selecting stores for a wedding dress.

• 산업융합연구
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• 제9권1호
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• pp.15-31
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• 2011

Recently, elderly populations are coming out as the first magnitude consumers. The purpose of the study is analyze the basic data useful to get the public attention concerning the development of the market for elderly by looking into the types of lifestyle and the store choice factors which may influence the elderly women consumer. This survey was performed on individuals of age 50 and older women. the types of lifestyle for elderly women consumer were classified into 3 types; self-oriented. traditional, family oriented, family oriented. Each group showed different store choice factors that affect purchase of clothing; ease of returning product, discount for best customer, delivery service, convenience in-store and parking, all fashion item, store ambience and interior decoration were significant difference. The result of the study will be very useful in establishing the relevant elderly marketing strategies and in providing the business opportunities of the market for elderly consumers.

• 대한가정학회지
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• 제38권5호
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• pp.25-41
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• 2000

This study examined the relationships of store preference with perceived store attributes and consumers' individual characteristics and the impacts of shopping situations on actual store choice. Data were obtained from an on-site questionnaire survey to a convenience sample of young consumers. A total of 456 responses was analyzed. Based on store preference and store choice, respondents were divided into four preference(or choice) groups of: Independent fashion specialty store; Independent general fashion store; Department store and Brand-franchised store. MANOVA, ANOVA and $\chi$$^2$ analyses revealed that there were significant differences among 4 store preference groups on 3 store attribute factors(price, promotion, and merchandise & displays), fashion involvement, perceived financial risk and 5 demographic characteristics(age, gender, marital status, education and spending). Also, there were significant differences among 4 store choice groups on 3 shopping situations the respondents had experienced. Based on the results, the study provided a profile of each store preference group and marketing implications.

• 복식
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• 제50권8호
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• pp.165-175
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• 2000

The Purposes of this study are to analyze fashion trading area's conditions of Busan area to establish fashion marketing strategies for the conditions of location in choosing the new retailers and to propose the most efficient, optimum fashion trading area(FTA) under the management mind of low cost and high efficiency according to the changes of 21C management paradigm. The subjects of investigation for this study were 1083 women visited FTA in Busan. The data were analyzed by using MANOVA, ANOVA, frequency and trend analysis, and the Cronabach $\alpha$ and Turkey HSD were also applied. The results of this study were summarized as follows. 1 The characteristics of consumer spatial behavior according to fashion trading area show significant difference in starling position, movement means, movement time, visit purpose and visit frequency. 2 The buying behavior of fashion items according to fashion trading area shows difference in fashion trading area shows difference in fashion trading area, store and buying behavior.

• 복식문화연구
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• 제20권6호
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• pp.883-894
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• 2012

Fashion companies are faced with more severe competition with the emergence of new types of retail formats. Retailers are coming up with new shopping values to maximize their profits and benefits of customers. The aim of this study was to study shopping values and analyze differences in store selection criteria and store visits among. The respondents were males and females with ages ranging from the 20's to the 40's, residing in Seoul and the Gyeonggi area. Data were collected via both online and offline. Data from 427 respondents were analyzed using SPSS 17.0. Results indicated that there were three categories including hedonic, informative, and reliable shopping values from the factors for clothing shopping values. They form three types of consumer groups such as active, passive-reliable, and hedonic-informative shopping value groups. These three groups were different in terms of demographic characteristics. For the factor influencing store preference, the range of product selection and customer service were the two significant features that showed substantial differences in the shopping value groups store's atmosphere, salespeople, convenient location, price, and brand store did not have significant differences across groups. Retailers of each fashion retail formats have to consider consumers shopping values for their retail decision makings.

• 복식문화연구
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• 제16권3호
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• pp.574-587
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• 2008

The purposes of this study were to classify shopper types by high-school girls' purchasing motivations of color cosmetics and to examine the effects of store evaluative criteria and information sources on store patronage behaviors. A questionnaire was developed based on the previous studies and was administrated to 534 high-school girls living in Busan High school girls were pursuing to cover and white their faces by using color cosmetics. The data was analyzed by factor analysis, chi-square test, cluster analysis, ANOVA, Duncantest, and regression analysis using SPSS 12.0. The results showed that they were classified Covering/whitening pursuing groups, Beauty pursuing groups, and Curiosity/conformity pursuing groups by their purchasing motivations of color cosmetics. High school are girls pursuing to cover and white their faces by using color cosmetics, and are were likely to visit low price specialty stores. This is influenced by their experiences and information from their friends or families. Girls using color cosmetics from their curiosity or conformity were likely to shop in low price specialty stores with a good layout and kind salespersons, while they were likely to use general specialty stores when they wanted to exchange and test cosmetics. These findings may provide useful implications for researchers and marketers related to color cosmetics markets of high school girls.

• 한국의류학회지
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• 제24권2호
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• pp.266-276
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• 2000

This study was designed to examine the consumers' fashion store choice process based on the wedding dress stores, and also to find the consumers' shopping orientation and store attributes affects to store choice process. This study adapted a survey method. Each 48 wedding dress stores in Ahyun-dong and Kangnam were selected, and 325 women who got married within 2 years ago were recruited, convenient sampled as the subjects and the survey methodology was used for data collection. And convenience sampling method was used for data collection. The results of this study can be summarized as follows; First, wedding dress buyers wear classified into four subdivisions by shopping orientation; reputation-oriented group, utility-oriented group, fashion-oriented group, and time-oriented group. Second, there was significant differences in store choice type between shopping orientation group. Third, in case of important ranks on store attributes, evaluation of store attributes for each step-consideration step, visit step and choice step-was revealed to be coherent. Fourth, there was differences in important ranks among each groups. The most important attribute for all the groups was design, but reputation-oriented group raid importance to reputation of store, utility-oriented group and time-oriented group to economy, and fashion-oriented group to variety than other groups. Firth, there was no significant difference in attitude for wedding dress stores by shopping orientation groups and demographic characteristics.