• Title/Summary/Keyword: 전화문의

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Automated Answer Recommendation System Using Convolutional Neural Networks For Efficient Customer Service Based on Text (텍스트 기반 상담시스템의 효율성 제고를 위한 합성곱신경망을 이용한 자동답변추천 시스템)

  • Na, Hunyeob;Seo, Sanghyun;Yun, Jisang;Jung, Changhoon;Jeon, Yongjin;Kim, Juntae
    • 한국어정보학회:학술대회논문집
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    • 2017.10a
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    • pp.272-275
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    • 2017
  • 대면 서비스보다 비대면 서비스를 선호하는 소비자들의 증가로 인해 기업의 고객 응대의 형태도 변해가고 있다. 기존의 전화 상담보다는 인터넷에 글을 쓰는 형식으로 문의를 하는 고객이 증가하고 있으며, 관련 기업에서는 이와 같은 변화에 효율적으로 대처하기 위해, 텍스트 기반의 상담시스템에 대한 다양한 연구 및 투자를 하고 있다. 특히, 입력된 질의에 대해서 자동 답변하는 챗봇(ChatBot)이 주목받고 있으나, 낮은 답변 정확도로 인해 실제 응용에는 어려움을 겪고 있다. 이에 본 논문에서는 상담원이 중심이 되는 텍스트 기반의 상담시스템에서 상담원이 보다 쉽게 답변을 수행할 수 있도록 자동으로 답변을 추천해주는 자동답변추천 시스템을 제안한다. 실험에서는 기존 질의응답 시스템 구축에 주로 사용되는 문장유사도 알고리즘과 더불어 합성곱신경망을 이용한 자동답변추천 기법의 답변추천 성능을 비교한다. 실험 결과, 문장유사도 기반의 답변추천 기법보다 본 논문에서 제안한 합성곱신경망(Convolutional Neural Networks) 기반의 답변추천시스템이 더 뛰어난 답변추천 성능을 나타냄을 보였다.

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A Digital Audio Respose System Based on the RELP Algorithm (RELP 방식을 이용한 디지털 음성 응답기)

  • 김상용;은종관
    • Journal of the Korean Institute of Telematics and Electronics
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    • v.21 no.6
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    • pp.7-16
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    • 1984
  • This paper describes the overall procedure of the development of a digital audio response system. It has been developed specifically as an answering system to the inquiries of telephone numbers from subscribers. The system has been realized based on the residual excited linear prediction (RELP) algorithm that incorporates a pitch predictive loop. Its major advantage over other similar systems is that it produces high quality of synthetic speech, although its memory size is relatively small. The hardware which consists of a speech synthesizer, a controller and an I/O part has been constructed using 2900 series bit-slice microprocessors and an INTEL 8085 microprocessor. The system is capable of real time processing, reliable, and adaptable to other applications.

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수입식품의 신고 및 검사 절차

  • 임기섭
    • Food Industry
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    • s.142
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    • pp.7-33
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    • 1997
  • 식품 등의 수입이 본격화되면서 수입식품에 관한 관리 및 통상관련업무를 전담할 조직(식품유통과, 현재 식품진흥과)이 보건복지부에 설치되고, 각 검역소에서 수입검사업무가 본격화된 것이 7년여에 이른다. 얼마되지 않는 기간이지만 그동안 국제적으로는 무역에 관한 환경의 변화, 국내적으로는 수입검사제도의 변화 등 이 분야에 많은 변화가 거듭되어 왔다. WTO체제의 출범이후 세계의 시장은 하나가 되어가고 이에 따라 각종 관련제도도 점차 조화를 이루어 가고 있으며, 지금도 각 나라는 양자간 또는 다자간 협상을 통하여 서로의 입장차를 좁혀 나가기 위한 노력이 계속되고 있는 것이 현실이다. 이러한 시점에서 각 나라는 보다 안전한 식품을 자국민에게 공급하기 위한 노력이 계속되고 있고, 우리나라도 작년 4월 식품의약품안전본부(KFDA)와 6개의 지방청이 발족되면서, 식품$\cdot$의약품 등의 안전관리를 전담하여 왔으며, 앞으로 독립외청으로 개편될 전망에 있다. 특히 내년부터는 수입식품관리업무가 완전한 전산화체제로 가동될 전망에 있어, 수입식품이 더욱더 효율적이고도 완벽한 관리가 될 것으로 기대된다. 이제 수입식품 등을 관리하는 업무가 무엇보다도 중요한 국가사무중의 하나가 되었고, 국민들의 관심과 기대 또한 높아지고 있다. 수입자가 식품 등을 수입하기 위하여 관련기관에 신고하기에서부터 검사기관에서는 이를 검사하고 수입신고필증을 발급하기 까지의 제반의 절차가 사실 식품위생법, 고시, 훈령 등에 의존하고 있는데, 이들이 여기저기 분산되어 있어 필요할 때마다 따로 따로 찾아보아야 하는 번거로움과 이해하는데에 어려움이 있어 온것이 사실이며, 오늘도 많은 담당공무원들이 민원인들의 방문 및 문의전화에 시달려야 한다. 사실 처음수입을 해본 사람이면 알 수 있을터이지만 알아야 할 사항이 한두가지가 아닌 것을 느낄 수 있을 것이다. 이러한 취지에서 수입업무를 담당하는 관련기관이나 업체에서 식품수입업무를 행하는데 있어서 조금이나마 보탬이 되었으면 하는 마음으로 집필하였다.

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Clinical Manifestations, Management, and Natural Course of Infants with Recurrent Bronchiolitis or Reactive Airways Disease (반복적인 모세기관지염, 과반응 기관지염을 보인 영유아의 임상양상, 치료와 자연경과)

  • Park, Hyoun Jin;Kim, Joo Hyun;Chun, Yoon Hong;Lee, Soo Young;Kim, Sang Yong;Kang, Jin Han
    • Pediatric Infection and Vaccine
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    • v.21 no.1
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    • pp.37-42
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    • 2014
  • Purpose: The purpose of this study was to investigate the clinical manifestations and 5-year natural course of recurrent bronchiolitis or reactive airways disease (RAD) in infants. Methods: We reviewed the medical records of infants with recurrent bronchiolitis from January 2007 to December 2007 at The Catholic University of Korea St. Mary's Hospital in Incheon, South Korea. Additionally, we telephoned their parents to confirm their present medical statuses. Results: Sixty-three subjects with recurrent bronchiolitis were identified. The mean age at admission was 8.1 months and the number of males was 44 (69.8%). Of the 63 infants with recurrent bronchiolitis, inhaled corticosteroids, bronchodilators, and antibiotics were given to 62 (98.4%), 53 (84.1%), and 40 (63.5%), respectively. Among the total 63 subjects, we were able to contact the parents of 45 children by telephone. None of these children had been hospitalized during the previous one year period due to respiratory infections or for other medical reasons. Of the 45 subjects we were able to contact, 38 (84.4%) had not experienced any further respiratory difficulties at all. Five (11.1%) had been diagnosed with allergic rhinitis while two (4.4%) were being managed for asthma. Conclusion: Most children who presented with recurrent episodes of bronchiolitis in infancy did not show any further respiratory difficulties after five years of age.

Deblocking Filter for Low-complexity Video Decoder (저 복잡도 비디오 복호화기를 위한 디블록킹 필터)

  • Jo, Hyun-Ho;Nam, Jung-Hak;Jung, Kwang-Su;Sim, Dong-Gyu;Cho, Dae-Sung;Choi, Woong-Il
    • Journal of the Institute of Electronics Engineers of Korea SP
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    • v.47 no.3
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    • pp.32-43
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    • 2010
  • This paper presents deblocking filter for low-complexity video decoder. Baseline profile of the H.264/AVC used for mobile devices such as mobile phones has two times higher compression performance than the MPEG-4 Visual but it has a problem of serious complexity as using 1/4-pel interpolation filter, adaptive entropy model and deblocking filter. This paper presents low-complexity deblocking filter for decreasing complexity of decoder with preserving the coding efficiency of the H.264/AVC. In this paper, the proposed low-complexity deblocking filter decreased 49% of branch instruction than conventional approach as calculating value of BS by using the CBP. In addition, a range of filtering of strong filter applied in intra macroblock boundaries was limited to two pixels. According to the experimental results, the proposed low-complexity deblocking filter decreased -0.02% of the BDBitrate comparison with baseline profile of the H.264/AVC, decreased 42% of the complexity of deblocking filter, and decreased 8.96% of the complexity of decoder.

An Analysis of the Fault Plane Solution and Intensity on the Iksan Earthquake of 22 December 2015 (2015년 12월 22일 발생한 익산지진의 단층면해와 진도 분석)

  • Kim, Jin-Mi;Kyung, Jai Bok;Kim, Kwang-Hee
    • Journal of the Korean earth science society
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    • v.38 no.7
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    • pp.561-569
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    • 2017
  • Fault plane solutions of the Iksan earthquake ($M_L=3.85$) and two aftershocks were obtained using the FOCMEC (FOCal MEChanism determination) program. The main event showed the characteristic of strike slip faulting with reverse component. It has the fault planes with NE-SW or NW-SE direction. This is similar to the fault characteristics of earthquake pattern in the inland area of the Korean Peninsula. In order to detect micro-earthquake events, continuous seismic waveform data of the thirteen seismic stations within a radius of 100km from epicenter were analyzed by PQLII program (PASSCAL, 2017) for the period from December 15, 2015 to January 22, 2016. The epicenters of nineteen micro-events were newly determined by Hypoinverse-2000 program. They are not concentrated along some lineaments or fault lines. The intensity of the Iksan earthquake was obtained by estimating the telephone inquiries, the degree of ground shaking or damage all around the southern peninsula. The instrumental intensity was also obtained using PGA (Peak Ground Acceleration) records. As a result, the maximum MM intensity was estimated to be V near the epicenter.

A Study on the Securing Technological Safety of Mobile Electronic Notification Service in Public and Administrative Agencies (공공·행정기관 모바일전자고지서비스의 기술적인 안전성 확보 방안에 대한 연구)

  • Kim, Jong-Bae
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.20 no.4
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    • pp.7-16
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    • 2020
  • The mobile electronic notification service delivers notifications through mobile phone text or app-based message push to solve various problems of the paper-based mail service. And it is a service that an electronic document relay company proves to prove delivery. In order for public and administrative agencies to provide mobile electronic notification service, the user's identification information of the mobile phone number or the subscribed app is required. To overcome these limitations, ICT-regulated sandbox system was used to allow collective conversion of users' resident registration numbers into connecting information (CI). Therefore, in this paper, we propose a technical method for safe management of user CI in mobile electronic notice service, identity verification of electronic notice readers, and prevention of forgery and forgery of electronic notices. Through the proposed method, it is confirmed that the service can be activated by minimizing the adverse function of the mobile electronic notification service by securing the user's convenience and technical safety for the CI.

Kobayashi Issa's ≪Shi jing≫ Hiku-ka and that meaning (소림일다(小林一茶)의 ≪시경≫ 배구화(俳句化) 양상 고찰)

  • Yu, Jeong-ran
    • (The)Study of the Eastern Classic
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    • no.68
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    • pp.539-570
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    • 2017
  • This article is for considering and looking through the meaning of Classic of Poetry(Shi jing) Hiku-ka of Kobayashi Issa before reviewing and adapting Classic of Poetry(Shi jing) in Eastern Asia. Issa wrote his works by using Hyanghwa-Gucheop in 1803, and he had adopted it as his creative works of Hikai absorbing Classic of Poetry(Shi jing) for about half a year. There has been no national study about this so far, and this study covered the aspects of Issa's adapting way of Classic of Poetry(Shi jing) in Japan and China. There have been several problems that the contents were limited to Guo-feng and there were no agreement of terminology as well among researchers. To overcome these limitations, therefore, this article aimed at all the works, rejected the view point as just a translation, and denominated this study as Haiku-ka. Above all, this study looked though Issa's Classic of Poetry(Shi jing) by splitting the aspects of Haiku-ka into borrowing topics and materials. In borrowing topics, the works with the topics of homesick and nostalgic parents stood out. Furthermore, annotations and understandings of Issa's original works were deeply involved. In borrowing materials, the original meanings in the works were transformed and changed or even reinterpreted by their own way. Eliminating sublime emotions, furious tone, and condemnation was main characteristic of Haiku-ka in Classic of Poetry(Shi jing). Besides, there were ways of exclusion of reasoning, deviating from the viewpoint of Sigyo(edification by poetry), not including moral senses. In other words, Issa used habits and impressions like the way of Haiku when he was doing Haiku-ka in Classic of Poetry(Shi jing). The meaning that Issa's Hiku-ka of Classic of Poetry(Shi jing) stood out compared to adaptation of Classic of Poetry(Shi jing) in Eastern Asia. Although Classic of Poetry(Shi jing) in Vietnam was transferred in the form of the poem in Vernacular, the meaning and contents were not changed. Moreover, the original works and characters in Joseon were not destroyed because Classic of Poetry(Shi jing) was not liberally translated but literally. However, Issa transferred the Classic of Poetry(Shi jing) in the form of the poem in Vernacular to reveal the value of popular ballads. This was a different adapting way of Classic of Poetry(Shi jing) from that in Eastern Asia.

Report on the improvement of the in vitro and specimen reception environment system (핵의학과 검체 접수 환경시스템의 개선사례 보고)

  • Kim, Jung In;Kang, Mi Ji;Kim, Na Kyung;Park, Ji Sol;Kwon, Won Hyun;Lee, Kyung Jae
    • The Korean Journal of Nuclear Medicine Technology
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    • v.25 no.2
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    • pp.29-34
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    • 2021
  • Purpose Sample reception environment system in nuclear medicine has not changed much compared to 20 years ago. When preparing sample for in vitro test, there was no significant change because the test was carried out by generating an own specimen from the parent specimen. In this study, We would like to introduce a method that automatically removes the sample cap using the automated decapper equipment and enables automatic reception at the same time. In addition, including a provisional reception system. Materials and Methods In 2019, it was intended to get a device that automatically removes the cap of a patient's blood sample. This equipment is the same as the equipment used in the Department of Laboratory Medicine (Vacuette Ⓡ Unicap Belt Decapper, Greiner bio-one, Austria). However, the purchase was delayed due to differences in tube size, budget, and space. In January 2020, we borrowed domestic automatic decapper equipment and modified it to suit our laboratory environment. After 9 months, we were able to introduce a system that automatically removes the lid of a patient's blood sample and at the same time automatically accepts the test. And, through the provisional reception system, it was possible to know the arrival of the specimen in a short time. Results With the use of an automatic decapper device, the sample cap was automatically removed, and the reception proceeded at the same time. So, it was very efficient at work because it shortened the sample preparation time by about 20 minutes. In addition, it was possible to prevent the examiner's musculoskeletal disorders caused by repeated wrist use. After using the provisional reception system, patients were able to be discharged quickly, and the number of phone calls to confirm the arrival of samples was reduced. Conclusion Most hospitals have about four employees in the nuclear medicine in vitro laboratory. It is effective to use automatic decapper equipment and a provisional reception system for organizations that perform work with the minimum number of personnel.