• Proceedings of the Korea Information Processing Society Conference
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• 2012.11a
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• pp.1671-1672
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• 2012

최근 정부는 대민서비스 향상을 위해 인터넷 등 전자적으로 신청하는 민원의 신청수수료 전자납부 절차를 제공하고 있으나, 민원처리 과정에서 금액이 결정되는 허가수수료와 서면민원의 신청수수료는 전자납부 절차가 없어 수수료를 수입인지로 납부하고 있다. 본 연구에서는 기존 인터넷 민원 신청수수료 전자납부절차를 개선하여, 모든 민원수수료의 전자납부 방안을 제시함으로써 인허가기관의 민원수수료 관리의 투명성 및 업무효율성 제고와 대국민 불편해소를 도모하고자 한다.

• The Journal of Society for e-Business Studies
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• v.9 no.1
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• pp.285-301
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• 2004

Public service provision through internet is one of major parts for e-government implementation. It is essential to link the internal administrative network with internet to provide the services through internet and to support kiosks through internet, which should result in critical issues for security. A relay server, as a front server for the public service processing system and a web server, a control server for kiosks, are placed between the public service processing system and kiosks to solve those security issues. It is the way to solve security issues through protecting direct communication between the public service processing system and a web server and authenticating a relay server and a web server through authentication process. In the implementation of the system this paper provide a design for an architecture model of the public service processing system through internet, which are aiming to develop high level of the quality system effectively, to reduce the risk of initial stage of development, and to reduce the incurring cost due to reworks.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.34 no.3
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• pp.319-327
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• 2016

Korea faces a wide range of problems in areas such as safety, environment, and traffic due to the rapid economic development and urbanization process. Despite the local governments’ efforts to deal with electronic civil complaints and solve urban problems, civil complaints have been on the increase year by year. In this study, we collected civil complaint data over the last six years from a small and medium-sized city, Jinju-si. In order to conduct a spatial distribution pattern analysis, we indicated the location data on the area through Geocoding after classifying the reasons for civil complaints and then extracted the location data of the civil complaint occurrence spots in order to analyze the correlation between electronic civil complaints and land use. Results demonstrated that electronic civil complaints in Jinju-si were clustered in residential, central commercial, and residential-industrial mixed-use areas—areas where land development had been completed within the city center. After analyzing the civil complaints according to the land use, results revealed that complaints about illegal parking were the highest. Regarding the analysis results of facility distribution within a 50m radius from the civil complaint areas, civil complaints occurred a lot in detached housing areas located within the commercial and residential-industrial mixed-use areas. In the case of residential areas(old downtown), civil complaints were condensed in the areas with many ordinary restaurants. This research explored civil complaints in terms of the urban space and can be expected to be effectively utilized in finding solutions to the civil complaints

• Journal of Cadastre & Land InformatiX
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• v.47 no.1
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• pp.5-14
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• 2017

Korea, which has undergone a rapid urbanization, faces various problems such as the management of facilities, safety, environment and transportation. To solve civil complaints, local governments receive electronic complaints, but complaints are increasing. Therefore, this study conducted the spatial distribution pattern analysis and the trend analysis by presenting location data on spatial information through Geo-coding by collecting electronic civil petition data over the last 10 years targeting Jinju city. Using the ARIMA model, this study predicted the occurrence of complaints over the next two years (2016~2017) through a time series forecast analysis. As a result, the complaints related to illegal parking were the highest, the complaint related to noise was the second highest, and the complaints related to illegal garbage dumping was the third highest. In addition, the analysis of the spatial distribution pattern shows that the largest hot spot was formed in the central commercial district every year. As a result of the time series forecasting analysis for the crackdown of the illegal parking, complaints increased slightly. To compare the predicted value and the actual data showed a similar pattern. It is judged that this study will be utilized to establish effective countermeasures against civil complaints.

• Proceedings of the Korean Information Science Society Conference
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• 2007.10c
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• pp.305-310
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• 2007

전자정부의 고도화에 따라 정부부처나 공공기관의 인터넷 홈페이지를 통한 대국민 정보제공 및 민원 서비스는 필수적이며, 그 서비스의 비중은 점차 증가하고 있다. 아울러 정부 웹사이트에서의 민원서비스는 시간적 공간적 제약없이 One-Stop 서비스를 제공하여 국민편의를 지향하는 전자정부의 중요한 과제이다. 전자정부가 단일화된 통합서비스를 제공하고, 좀 더 질좋은 대국민서비스를 하기 위해서는 국민의 관심과 참여가 절실히 필요하다. 우리나라 행정기관 웹사이트가 그동안 국제적으로 높게 평가받고 있음에도 불구하고 표준화 미흡 등의 문제점이 지속적으로 나타나고 있는 바, 이에 공공의 대국민 민원 서비스를 제공하는 중앙행정기판의 민원처리절차를 기술적으로 분석하여 이 논문에서 제안된 대국민서비스의 효율적인 User Interface(UI)를 통해 안정적인 대국민서비스를 제공하고, 각 기관마다 중 반복적으로 제기된 동일 유사민원의 효과적이고 효율적인 관리적 측면을 얻을 수 있을 것이며 정부중앙행정기관의 웹사이트에서 효율적인 인터넷 민원 서비스 개선의 자료로 활용 할 수 있을 것으로 기대된다.

• Informatization Policy
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• v.27 no.2
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• pp.66-83
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• 2020

Local issues that occur in cities typically garner great attention from the public. While local governments strive to resolve these issues, it is often difficult to effectively eliminate them all, which leads to complaints. In tackling these issues, it is imperative for local governments to use big data to identify the nature of complaints, and proactively provide solutions. This study applies the LDA topic modeling technique to research and analyze trends and patterns in complaints filed online. To this end, 9,625 cases of online complaints submitted to the city of Busan from 2015 to 2017 were analyzed, and 20 topics were identified. From these topics, key topics were singled out, and through analysis of quarterly weighting trends, four "hot" topics(Bus stops, Taxi drivers, Praises, and Administrative handling) and four "cold" topics(CCTV installation, Bus routes, Park facilities including parking, and Festivities issues) were highlighted. The study conducted big data analysis for the identification of trends and patterns in civil affairs and makes an academic impact by encouraging follow-up research. Moreover, the text mining technique used for complaint analysis can be used for other projects requiring big data processing.

• 한국IT서비스학회:학술대회논문집
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• 2009.11a
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• pp.264-269
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• 2009

본 연구에서는 IPTV를 이용한 전자정부 민원 서비스를 제공하기 위한 서비스 제공 로드맵 수립과 관련 기술들을 조사 하였다. 이를 위해 국내외 로드맵 수립 관련 연구들을 정리하고 IPTV를 기반으로 전자민원 서비스를 제공하기 위한 로드맵 수립 방안을 제시 하였다. 또한 IPTV기반으로 제공하고자 하는 전자민원서비스를 이용빈도와 복잡성에 따라서 정보제공형, 상호작용형, 거래처리형으로 분류하고, 각서비스 유형별로 필요한 기술들을 제시 하였다. 이를 기반으로 전자정부 서비스를 IPTV기반으로 제공하기 위한 서비스 로드맵을 도출하였다.

• Informatization Policy
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• v.26 no.4
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• pp.85-106
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• 2019

Recently, there have been increasing cases of collective petitions filed in the electronic petitions system. However, there is no efficient management system, raising concerns on side effects such as increased administrative workload and mass production of social conflicts. Aimed at suggesting a methodology for estimating electronic collective petitions using anomaly detection and corpus linguistics-based content analysis, this study conducted the followings: i) a theoretical review of the concept of collective petitions, ii) estimation of electronic collective petitions using anomaly detection based on nonparametric unsupervised learning, iii) a content similarity analysis on petitions using n-gram cosine angle distance, and iv) a case study on the Voice of Citizens of Changwon City, through which the utility of the proposed methodology, policy implications and future tasks were reviewed.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.05a
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• pp.259-267
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• 1999

정부의 대민 서비스의 대부분을 차지하는 민원행정조직의 근본적인 문제점을 지적하고, 민원행정프로세스를 재구축하기 위한 전략을 제시함으로서 작금 정부가 추구하는 전자정부의 구현에 일조 하고자 함에 본 연구의 목적이 있다. 본 소고에서는 민원행정의 중요성 및 우리나라 민원행정의 문제점을 살펴보고, 정보기술(IT)을 기반으로 한 프로세스 재설계 방안에 관해 개념적인 차원에서 제시한다. 아울러 민원창구의 혁신을 위한 방안으로 케이스 관리(Case Management) 개념을 제안하고, 궁극적으로 민원행정이 지향하는 원-스톱, 논-스톱 서비스를 실현하기 위한 요건을 언급한다.

• Proceedings of the CALSEC Conference
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• 2001.08a
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• pp.1-10
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• 2001

정부기관의 내부업무화 대민 서비스를 하나의 창구에서 제공할 수 있는 정부의 대표관문(Portal Site)으로서, 고객중심적으로 모든 전자적 민원인에게 유용한 정부서비스를 제공하는 젓을 목적으로 구축된 Portal 시스템(중략)