• The Journal of the Convergence on Culture Technology
• /
• v.9 no.5
• /
• pp.343-348
• /
• 2023

This study attempted to verify and examine the effect of screen golf course service quality on reuse. A total of 300 copies were distributed, and a total of 247 copies were used for analysis, excluding 53 questionnaires with poor responses or many missing questions. Based on these results, the following implications were derived. First, screen golf course users were mainly used by friends, acquaintances, and social groups, and information was obtained through human and Internet, and empathy and reliability among service quality affected the reuse of screen golf courses. When users experience high-quality services, they have high satisfaction and high service quality, and they can increase the probability of forming loyalty and recommending and promoting them to people around them. However, experiencing poor quality services can disappoint customers and leave negative comments on people around them, which reduces the likelihood of reuse. Therefore, in order to increase the reuse of golf courses, quality management, customer opinions and feedback must be accepted, and problems must be dealt with quickly to improve the quality of services and provide services that satisfy customers. Second, although the types, responsiveness, and certainty of sub-factors of screen golf course service quality were not significant in this study, management strategies should be used to increase survival in the highly competitive screen golf industry and reuse them by providing differentiated services.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2006.11a
• /
• pp.243-250
• /
• 2006

급변하는 사회적 ${\cdot}$ 경제적 변화에 대응하고 다양한 고객의 욕구에 부응하기 위해 기업은 고객만족경영에 총력을 기울이고 있다. 국내의 외식산업은 주 5일 근무제의 확산, 국민소득 수준의 향상, 식생활의 서구화 등으로 발달하면서 시장규모가 점차 커지고 있다. 그중 외식시장을 주도하고 발전시켜온 서비스업종의 하나로 패스트푸드업종을 들 수 있다. 이러한 업종의 경쟁력 향상을 위해서는 고객만족과 재방문을 유도하기 위한 고객의 서비스품질 만족도를 지속적으로 향상시키고, 차별화를 강화하는 연구가 필요할 것으로 사료된다. 따라서 본 연구는 고객의 패스트푸드점 이용에 대한 서비스품질 만족도와 서비스품질 수준, 재방문 의도를 측정하고, 서비스품질을 측정할 수 있는 요인 속성들을 통하여 서비스품질 만족도, 서비스품질 수준, 재방문 의도에 미치는 영향을 실증분석을 통하여 파악하고자 하며, 이를 통하여 패스트푸드점의 서비스품질 경영 전략 수립에 초석을 제공하는데 목적이있다.

• The Journal of the Korea Contents Association
• /
• v.12 no.12
• /
• pp.282-290
• /
• 2012

Today, home health care services needs a linkage plan of the customized home visiting health service in public health center, the medical institute home health care service, and home visiting nursing service based on long term care insurance for the elderly program which acknowledges the independence and professionalism of the home health care services while minimizing overlap through linking the projects. So, this study was performed by applying the Delphi technique, which draws agreement from professional opinion, to determine a method to link home health care services in Korea. The results of this study are as follows. Specialists agreed on 24 important items within the two domains of institutional linkage and medical linkage. And the significance of this study is as follows. The 24 items deduced for the approved nursing service linkage plan are expected to improve the home health care service business system, enhance the quality of home health care service, and bring increased satisfaction for service recipients. Also, seeking ways to minimize overlap in service can increase the effectiveness of health care and public health management at a national level. In addition, it is considered that this will ultimately reduce public medical costs as well as improve home health care service.

• Journal of the Korean Institute of Landscape Architecture
• /
• v.40 no.2
• /
• pp.64-73
• /
• 2012

The purpose of this research is to practically figure out the relationship between Natural Forest service quality on user's satisfaction and demand to revisit. The results are as follows: First, the agent service quality, facility, accessibility, and cost as factors of the Natural Forest service quality. These are all influenced positively for visitor's satisfaction by priority of agent service> accessibility> facility> cost. Second, the agent service quality, facility, accessibility are all influenced positively on visitor's demand on revisit by priority of agent service> accessibility> facility. But the cost doesn't make an influence on revisiting. Third, the visitor's satisfaction made it as an influence on revisiting demand positively. These are the results for the research m service quality, user's satisfaction, facility, accessibility, and cost of the 5 Natural Forest over the Kyung-buk Province. We finally figured out the agent service quality is the most important factor to improve the quality of Natural Forest facility. We are sure about the improvement of the agent service quality which will make it successful.

• 한국노년학
• /
• v.29 no.3
• /
• pp.1063-1085
• /
• 2009

The purposes of this study were to investigate the transition of elderly's welfare service utilization and to examine the factors affecting their utilization as time passed. To solve these research questions, the behavioral model presented by Andersen and Newman(1973) was applied. Using Hallym Aging Panel data consisted of 3 waves from 2003 to 2007, autoregressive modeling and regression analysis were applied for research purposes. The results of this study were as follows; (1) The experiences of welfare service utilization were increasing gradually. The complimentary service for the aged was utilized generally, but leisure service and community service were not used in common. (2) Past experience of service affected service utilization in the following times. (3) The factors affecting older adult's service utilization were different among the types of services. Nonetheless, the factors affecting continuously during the periods were found: age as predisposing factor and area as enabling factor in the complimentary service; area and existence of spouse as enabling factor in leisure service; education as predisposing factor and service cognition as enabling factor in community service. Enabling factor has affected more consistently than other factors. The results showed that special attention should be paid to balanced regional arrangement for welfare resources and the public relation considering the elderly's intellectual level.

• Journal of the Korean Society for Library and Information Science
• /
• v.54 no.4
• /
• pp.147-167
• /
• 2020

The purpose of this study is to analyze the factors influencing the intention of revisiting and recommending by applying a structural equation model, targeting the service quality factors of university libraries derived from previous studies. For 11 days from April 30th, 2020 to May 10th, 2020, a total of 127 user groups (undergraduate students, graduate students, professors/instructors) were surveyed on their intention to revisit and recommend. The analysis results are as follows. 'Materials' and 'service customization' were shown as quality dimensions that influence revisit. In addition, revisiting was found to have an effect on recommendation intention, and it was analyzed that 'materials' and 'service customization' affect not only revisit but also recommendation intention. In addition, 'service customization' was found to be a factor that directly affects the intention to recommend. Based on this, a method of applying the concept of customization to library services and marketing was proposed in an environment where users' needs are diversifying and becoming personalized.

• Proceedings of the Korean Information Science Society Conference
• /
• 2000.10a
• /
• pp.397-399
• /
• 2000

최근 인터넷은 사용자에게 각광을 받고 있다. 이유는 인터넷이 되는 곳이면 어디서든 웹 브라우저만 있으면 다른 프로그램 없이도 접근이 가능하고 모든 서비스를 제공받을 수 있다. 기존의 어플리케이션(C/S 어플리케이션)은 서버와 클라이언트를 따로 설치해야만 하는 번거로움이 있었다. 또한 프로그램의 변경 시 서버나 클라이언트 어플리케이션의 재 설치가 필수적이다.[1] 따라서 최근 업계에서는 인터넷을 통한 서비스를 위해 많은 컨텐츠 개발이 이루어지고 있다. 이런 흐름은 기업의 그룹웨어나 어플리케이션 등을 인터넷을 통해 서비스하도록 만들고 있으며, 기존의 어플리케이션과는 관계없이, 즉 거의 모든 것을 재사용하지 못하고 처음부터 다시 개발하고 있는 실정이며, 사내에서는 기존 어플리케이션을 그대로 사용하면서 하나의 웹 서버를 이용하여 외부의 클라이언트에게 서비스를 해 주고 있는 실정이다. 본 논문에서는 기존의 어플리케이션 산출물, 즉 분석, 설계 문서들을 가지고 웹 마이그래이션 시 재사용할 수 있는 범위와 산출물을 추출하고 소프트웨어의 아키텍쳐를 재정의하고, 웹 마이그래이션을 위한 설계 모델에서의 재사용할 수 있는 프로세스를 제시하고 각 프로세스에 대한 활동과 지침을 정의한다. 또한, 사례 연구를 통해 적용해 본다.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.29 no.1
• /
• pp.41-46
• /
• 2006

본 논문에서는 재시도와 완전입력 규칙을 갖는 BMAP/PH/N/0 대기시스템에 대한 주요 성능평가척도와 시스템의 정상상태 조건을 제시한다. 고려되는 시스템은 모든 서버가 서비스를 하고 있을 경우 도착이 이루어지는 배치도착은 모두 손실되며, 반대의 경우 도착하는 배치는 서비스를 받기 위해 시스템에 들어가게 된다. 만약 쉬고 있는 서버의 수가 불충분하여 배치의 일부가 즉각 서비스를 받을 수 없다면, 일단 오빗으로 이동하고 표준 재시도 대기 시스템의 규칙에 따라 후에 서비스를 받게 된다. 본 논문에서는 배치 마코프도착과정, 단계 서비스분포 및 유한버퍼를 갖는 다중서버 재시도 대기 시스템에 대한 수리모형을 제시한다. 제시된 시스템의 정상상태 분포 존재를 위한 충분조건을 유도하고, 이 분포를 계산하기 위한 알고리즘이 제시된다. 끝으로 완전입력규칙을 갖는 시스템에 대한 손실확률을 계산하기 위한 식이 유도하고, 수치 예제들을 제시한다.

• Survey Research
• /
• v.11 no.2
• /
• pp.97-121
• /
• 2010

Using the 1998-2004 Health and Retirement Study(HRS), this study explored the determinants of private long-term care insurance(LTCI) ownership and the first home care use. To account for the interaction between LTCI purchase and home care use, this study used two-period utility model as theoretical framework. Discrete time model was used as an empirical model to incorporate the time-dependent feature of LTCI ownership. And this study accounted for the endogeneity of LTCI ownership and home care use by employing full information maximum likelihood estimation. This study indicated insignificant effects of private LTCI ownership and Medicaid eligibility on the home care use. Also, the effects of income and assets on home care utilization were negligible. Those who have poor health condition and who do not have potential informal caregivers were more likely to use home care. For private LTCI ownership, income and assets have positive relationship with LTCI purchase, and poor health status and age were negatively related to LTCI purchase. The elderly living with children and those who have more siblings were less likely to have private LTCI, and those who lived with spouses with no children were more likely to buy private LTCI. Based on the findings, this study provides implications to design long-term care(LTC) policies in the U.S. and to develop LTC planning education programs.

• The Journal of the Korea Contents Association
• /
• v.18 no.4
• /
• pp.516-529
• /
• 2018

The purpose of this study is to investigate the effect of perceived medical service quality by outpatient on hospital image, satisfaction, and re-use intention in a general hospital. A total of 176 questionnaires were administered to outpatients who presented to a S general hospital in Daejeon. The results of this study are as follows. First, medical service quality had significant effects on re-use intention, satisfaction, and hospital image. Second, the mediating effect of satisfaction on the relationship between medical service quality and re-use intention was not significant but the mediating effect of hospital image on the relationship was significant. Third, satisfaction and hospital image had significant effects on re-use intention. Consequently, this study verified the influence of perceived medical service quality by outpatient on hospital image, satisfaction, and re-use intention in a general hospital. Further, considering that hospital image, rather than satisfaction, mediates the relationship between perceived medical service quality and re-use intention, it suggests that much more general satisfaction is required in the marketing activities of hospitals.