• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.263-283
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• 2003

This study explores a user as a customer and analyzed a customer centered contents service based on the customer value and customer satisfaction. This study showed that revisit of the site and content purchase are strongly affected by contents quality, service, and cost. Especially, the ratio of satisfaction of the complaint-response time and customer support system in comparison to the quality and cost factors was low. Therefore, library and information center need to improve the contents service in terms of customer relation.

• Proceedings of the Safety Management and Science Conference
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• 2001.11a
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• pp.79-83
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• 2001

무선인터넷을 이용한 고객관리는 고객에게 더욱더 세분화된 서비스를 제공할 수 있으며, 고급화된 서비스를 제공함으로써 고객의 만족과 구매욕구를 증진시킬 수 있다. 하지만, 개인화된 서비스를 제공하기 위해서는 고객에 대한 패턴 연구 및 세분화 작업이 먼저 이루어져야 한다 이러한 작업을 위한 다양한 연구중 한 분야가 웹 로그를 이용한 사용자는 패턴분석일 것이다. 본 연구에서는 웹 로그 분석을 통한 주요 컨텐츠를 추출하는 과정 및 예제시스템의 구현 방향에 대해서 알아보고자 한다.

• Journal of the Korean Society for information Management
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• v.19 no.3
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• pp.49-68
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• 2002

The purpose of this paper is to examine the evaluation models of internet sites and to analyze the factors affecting the consumer satisfaction of health information sites in the Internet. Based on the covariance structural model applied to a customer survey, this study shows that among the characteristics of the site. contents has the most significant effect on customer satisfaction, which in turn affects the consumer willingness to recommend the site to others.

• Journal of the Korea Computer Industry Society
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• v.2 no.7
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• pp.905-912
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• 2001

The systematic understanding of a satisfied customer creation on the internet site is very important. Especially, this study focus on the customer satisfaction of community site and form hypotheses and test it. results are as follows； Community and contents were significantly and positively related to satisfaction. Also, satisfaction had effect on behavior intention. Surprisingly, convenience and design had no effect on satisfaction. 1 guess it reflect the internet environment of current.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.8 no.3
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• pp.754-760
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• 2004

The purpose of this paper is to examine the empirical analysis for charging factors and the evaluation models of internet site. Thus this is to analyze the charging factors affecting the consumer satisfaction of health information sites in the Internet. Based on the covariance structural model applied to a customer survey, this study shows that among the characteristics of the site, contents has the most significant effect on charging factor and customer satisfaction, which in turn affects the consumer willingness to recommend the site to others.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.11a
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• pp.482-486
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• 2006

1990년대 말부터 전세계적으로 이동통신 사용자의 수는 급증하였고, 2000년대에 들어서면서부터는 모바일 인터넷 사용자 수도 점차적으로 증가하고 있는 추세이다. 그러나 오프라인이나 기존e-commerce에서의 서비스 품질 측정에 대한 연구는 활발하게 이루어진 반면, 모바일 상거래에 관한 연구는 미미한 실정이다. 본 연구는 모바일 상거래에 대한 고객만족도에 영향을 미치는 요인을 찾아내고자 하는데 그 목적이 있다. 이를 위해, 모바일 상거래의 특징을 살펴봄으로써 모바일 상거래에서 고객 만족도에 영향을 미치는 요인들을 추출하고 체계적인 프레임워크를 제시하고자 한다. 또한 본 연구에서는 모바일 상거래 중 디지털 컨텐츠 다운로드 서비스의 실사용자들을 대상으로 설문조사를 실시하였으며 이를 토대로 Rasch 모형을 적용하여 고객군을 분류하고 요인별 중요도를 파악하며 고객만족에 대한 확률적 예측을 실행하였다.

• The Journal of the Korea Contents Association
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• v.6 no.9
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• pp.132-140
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• 2006

As a competition of the internet shopping mall is getting worse, the manager of the internet shopping mall has to know about the internet shoppers. To know about the internet shoppers is an important and difficult task. Accordingly, this paper is designed to take a look at the direction and the patterns of the development of new products as well as changes in the needs of clients in the concepts of client-satisfaction administration executed in the administration of enterprises. In order to outlive from these economic situation and struggle for existence, we are in need of detailed strategies and service for only a customer, and differential goods from other items. The purpose of this study was to review the gap between the progress of individualization and consumrirs' expectations on the Internet shopping malls centering around the apparel shopping malls - which are most obliged to satisfy the consumers who are extremely individualized - and thereupon, explore the directions for development of on-line shopping mall designs.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2011.11a
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• pp.78-79
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• 2011

Tourism demand is expected to continue to rise, actively respond to these demands and customer needs, optimize and differentiated consumer-based content development and delivery that incorporates principals of the need for mediation, is increasing. Smartphone and internet represented SNS collects information based on customer and customer needs by providing differentiated content to meet the cost and the total satisfaction of all tourism is needed to build Platform Company. Platform Company maximize the utilization of natural maritime resources, marine tourism to meet customer demand, profitable and stable income, including job creation are contributing to.

• Proceedings of the Korea Association of Information Systems Conference
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• 2000.11a
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• pp.1.1-12
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• 2000

현재 급속히 성장하고 있는 인터넷 방송이 가져야 되는 전송 후 재생 손실 정도가 고객의 시청 만족도에 어떻게 그리고 어느 정도 영향을 미치는 지를 실험 연구를 통해 살펴보고자 한다. 이를 측정하기 위해 인터넷 방송 컨텐츠의 재생 상태를 독립변수로 삼고, 인터넷 방송 시청 만족도를 종속 변수로 삼아 라틴 설계(Latin Square design)방식으로 통제실험을 수행하였다. 그 결과 인터넷 방송을 시청하는 정보 수용자의 시청 품질 만족도 수준을 제시함으로써 두 가지 시사점을 제공하고자 한다. 첫째, 인터넷 방송 시청 만족도에 있어 시청자의 최대 허용 가능한 결점(defect)수준을 규명한다. 둘째, 현재의 인터넷 방송 품질이 서버에서 생성된 그대로의 최적 상태를 제공할 수 없기 때문에 재생 손실에 있어 전체손실과 연속 손실 모두를 고려한 교차 효과 연구를 통해 제시된 결과표로부터 최소 불평 수준을 밝힘으로써 인터넷 방송 운영자가 내릴 수 있는 최선의 대안을 선택할 수 있도록 한다.

• Archives of design research
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• v.17 no.2
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• pp.289-300
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• 2004

Recently, web casting on the internet has been expanding in number and size. Web Casting is different from the conventional television broadcasting since it can transmit various types of information through multimedia and it also can include interaction between users and broadcasting server. User experience by interaction becomes more important. Therefore, it is needed to win over customers by supplying satisfied experience through creative and different services, especially when there are consider competitions among music casting sites. In order to know how to make customers satisfied, we have to try to inspect what real customers in the Web Sites are acting and thinking, namely 'customer experience'. The 'customer experience' means every experience what users are expecting, doing, thinking and feeling when they stay in the Web site and online. In this thesis, the evaluation Guideline for music casting websites is developed by understanding customer experience on the music casting websites. The process of understanding customer experience was implemented through user observation methods, such as web Diary, group interview, and questionnaire. As a result of the study, 67 evaluation Guidelines with weight rate in 6 categories which are searching music, listening music, music video, music broadcasting, music mailing and other contents are developed. It can be used to analyze strengths and weakness of music casting sites and to establish business strategy for the more satisfied customer experience.