• The Journal of Society for e-Business Studies
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• v.22 no.4
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• pp.141-158
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• 2017

Along with IT development, customers are getting more easily to express their opinions using various IT channels. In this situation, complaint management is a pressing issue for companies to acquire and maintain loyal customers with low cost. Most of previous studies have investigated customer complaint information by quantitative variables such as demographic information, transaction information, or complaint frequency, but studies focusing on qualitative aspects of complaint information are limited. Therefore, this paper considers the possibility for customers to leave even when they complain occasionally or briefly. This paper analyzes the quantitive aspects as well as the qualitative aspects using sentiment analysis with Exit-voice theory. The dataset contains 268,364 inquiries of 46,235 customers obtained from a contact center of a private security company in Korea. This paper carries out logistic regression and the results imply that the customers's explicit response and their implicit sentiment have different effect on customers leave. This study is expected to provide useful suggestions for the effective complaint management.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2012.10a
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• pp.138-140
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• 2012

본 연구에서는 실제 AIS의 정적, 동적 데이터를 수집하여 항계내 통항 선박의 움직임을 파악하였다. 실제 완도항 부근의 직선항로을 통항하는 선박 항적의 분석하여 불규칙적인 선박의 특성을 알아보고자 하였다. 기존의 과거 누적 데이터의 퍼지이론을 활용한 이상 거동의 선박식별 시스템은 전문가 시스템에 의존하여 항적의 비정상성을 판단하므로 항로의 특성에 따른 실 항해상황을 간과할 수 있는 문제점이 있다. 본 연구는 실시간 AIS 정보를 활용하여 항로이탈의 변화율에 해당하는 곡률분석, 항로선으로부터 좌우의 변동을 보다 정확하게 모니터링 할 수 있는 이상 거동 선박을 식별하는 방법을 제안한다. 본 연구는 VTS 및 VMS의 응용서비스로서 해양사고의 사전예방을 위한 연안 및 항만수로의 효율적인 관리에 기여할 것이다.

• Journal of Korean Society of Coastal and Ocean Engineers
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• v.32 no.6
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• pp.481-495
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• 2020

After the resonator on the basis of the wave-filter theory was designed to control the waves with a specific frequency range surging into the harbor, the several case with the use of resonator have been reported in some part of sea, including the port of Long Beach, USA, and yacht harbor at Rome, Italy in order to control the long-period wave motion from the vessels. Recently, the utility and applicability of the resonator has been sufficiently verified in respect of the control of tsunami approximated as the solitary wave and/or the super long-period waves. However, the case with the application of tsunami in the real sea have not been reported yet. In this research, the respective case with the use of existing resonator at the port of Mukho and Imwon located in the eastern coast of South Korea were studied by using the numerical analysis through the COMCOT model adapting the reduction rate of 1983 Central East Sea tsunami and 1993 Hokkaido Southwest off tsunami. Consequently, the effectiveness of resonator against tsunami in the real sea was confirmed through the reduction rate of maximum 40~50% at the port of Mukho, and maximum 21% at the port of Imwom, respectively. In addition, it was concluded that it is necessary to study about the various case with application of different shape, arrangement, and size of resonator in order to design the optimal resonator considering the site condition.

• Journal of the Korean Data and Information Science Society
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• v.21 no.5
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• pp.853-861
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• 2010

Experimental conditions are set with environmental factors which can affect ship navigation. In FTS simulation, infinite simulation can be theoretically tested with no time constraint but the simulated result with the same experimental condition is repeated due to mathematical model. RTS simulation can give more resonable results but costs at lest 30 minutes for only experimental time. The mixture of two simulation methods using probability density function has been proposed: some of experimental conditions in which ship-handling is most difficult are selected with FTS and are tested in RTS. It has drawback that it does not consider the navigation route but aggregated track index. In this paper, anomaly detection approach is suggested to select some experimental conditions of FTS simulation which are most difficult in ship-handling during the navigation route. An empirical result has been shown.