• Title/Summary/Keyword: 의료서비스 이용

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Nursing Service Experience according to Patients' Characteristics and Relation with Satisfaction of Hospitalization and Perception of the Health System (간호사 서비스 경험의 의료기관 이용자 특성별 차이와 입원만족도, 보건의료 제도 인식과의 관계)

  • Hong, Kyung Jin
    • The Journal of the Korea Contents Association
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    • v.20 no.9
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    • pp.672-680
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    • 2020
  • This study aimed to elucidate the differences in nursing service experience according to the participants' characteristics and experience of hospitalization and to identify the relation between nursing service experience and perceptions of the health system. It analyzed the data from a "Survey of health care service experience" conducted among 574 participants who had been hospitalized. The results showed that the mean nursing service experience of participants who had never used other hospitals before hospitalization with over ten days of hospital stay was higher compared with the other participants. Moreover, those who used other hospitals before hospitalization reported lower nursing service experience scores. In the classification based on the change of the inpatient room, the difference in the nurse service experience according to the number of hospitalization days was significant only in patients who had no change in the inpatient room in the multi-person room. The nursing service experience scores were positively related to general satisfaction with the hospitalization experience, health system satisfaction, and trust in the health system. This finding implies that the nursing service experience should be interpreted by separating the inpatient experience, and the strategies to improve the nursing service are needed. In addition, the survey should include items related to the characteristics of medical institutions such as nurse staffing, to identify factors affecting the experience of nursing services.

A Design of Service Improvement Model for Emergency Medical System using Augmented Reality (증강현실을 이용한 응급환자 의료서비스 향상 모델 설계)

  • Jeong, Yoon-Su;Kim, Yong-Tae;Park, Gil-Cheol
    • Journal of Convergence for Information Technology
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    • v.7 no.1
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    • pp.17-24
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    • 2017
  • In the medical field, augmented reality is being used for surgical and medical education. However, augmented reality technology is not applied to emergency patients. In this paper, we propose a medical service support model that can support rapid medical service to emergency patients through an augmented reality - based IT device. The proposed model has the function of collecting the information necessary for the first aid simply through the IT equipment based on the reality of reality, and also receiving the first aid method appropriate for the emergency situation to the medical staff and supporting the service. In addition, the proposed model hierarchically collects information related to emergency patient information inquiry, emergency patient status and emergency treatment based on Analytic Hierarchy Process (AHP). The collected information uses a pair of comparison matrices to compensate for the ambiguity between the information. In particular, the collected information is stored in the server of the medical staff, and in addition to the unique information of the collected information, the collected information can be reflected in the medical service of the medical staff.

Remote Medical Information Service System based on RFID Technology and Mobile Terminal (RFID 기술과 이동 단말기를 이용한 원격 의료정보 서비스 시스템)

  • Kim, Jae-Joon;Kim, Jong-Wan;Cho, Kyu-Cheol
    • Journal of KIISE:Computing Practices and Letters
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    • v.13 no.3
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    • pp.131-140
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    • 2007
  • A general medical information service in hospitals recently has been rapidly developed in the effective patient management due to the digitalization. In addition, the hospitals make an effort to support the medical information service in ubiquitous environment. A key requirement in ubiquitous environment is the ability to communicate between the image viewer system using the DICOM standard and a server system to support the medical information service. This paper describes a remote networking system based on the mobile terminal with RFID technology for the medical information service. In order to apply the overall configuration, we first implemented the DICOM viewer system, configured the database to store the patient information, and realized the server/client networking system in mobile terminal environment. In particular, this paper showed the capability for the medical image-based communication as well as the text-based communication.

Development of a Medical Information Database and a Medical Support System on the Internet (의료정보 데이터베이스 및 인터넷용 진료지원 시스템의 개발)

  • 박용우;김기천;김문희
    • Proceedings of the Korean Information Science Society Conference
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    • 1998.10b
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    • pp.200-202
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    • 1998
  • 최근 수년간 전산망을 통한 의료정보의 이용이 학술적인 데이터베이스의 이용에서부터 인터넷을 통한 정보의 교환까지 급속도로 증가하고 있는 상황이다. 보다 신속하고 정확하며 다양한 의료정보에 대한 욕구는 일반인들뿐만 아니라 환자와 의료진 모두에게 증대되고 있는 것이 현실이다. 갑상선 질환은 지속적인 치료를 필요로 할 분만 아니라 환자가 질환을 이해하고 자기 관리를 위한 과학적인 정보의 필요성이 절실한 분야이다. 또한, 갑상선 질환을 전공하는 의료진에게도 이에 관한 의료정보 제공의 필요성은 절실하다. 의료정보에 대한 데이터베이스 구축 작업은 궁극적으로 의료서비스의 질적 향상과 질병관리의 효율화를 통한 국가 자원 낭비의 방지효과를 목적으로 하는데, 갑상선 질환 환자의 진료 및 교육지원을 위한 공공 데이터베이스 개발은 이를 구현하는데 중요한 역할을 한다. 따라서, 본 연구에서는 갑상선 환자의 진료 및 교육 지원을 위해, 기존의 갑상선 환자 진료 기록에 대한 데이터베이스의 구축과 이를 인터넷을 통해 서비스 해 줄 수 있는 시스템을 개발하였다. 이 시스템은 윈도우 NT 상에서 Access를 이용하여 데이터베이스를 구축하였고, 윈도우 CGI 방식에 기반한 CGI 프로그램을 개발하여 인터넷과 연동 하였다.

Smart-Telemedicine System Design and Business Model Analysis for Longitudinal Healthcare (예방의학을 위한 Smart-Telemedicine 시스템과 비즈니스 모델의 설계와 분석)

  • Kim, Chanyoung;Kwon, Dosoon;Lee, Jaebeom;Kim, Jinhwa
    • Information Systems Review
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    • v.14 no.2
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    • pp.1-19
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    • 2012
  • Recently due to the enhancement of education and lifestyle, the trend of healthcare services are changed to a more active and differentiated service in which a continuous self health care is possible. The Smart-Telemedicine system offers medical services by merging Blue-tooth and telecommunication modules to former blood pressure, blood sugar, heartbeat and temperature measuring devices. Moreover, it could analyze one's health pattern which would be helpful for the patient to prevent potential future illness. In addition, the easier accesses to various remote controllable medical check-up programs are offered to public as a number of available smart phone are rapidly escalating. The Smart-Telemedicine system provides the most ideal interactive medical service via accessible smart phones and mobile medical check-up devices at anywhere and anytime. It is very beneficial since it can save patients' time and money because people can reach to the service right at their home and be allowed to take charge of their health care process via longitudinal health data. Therefore, not only social costs that occur in elderly community would be saved, but also business in various forms of medical service field transactions could be possible. This paper will suggest the Smart-Telemedicine System for preventive medicine, its design and analysis of business models and the evaluation of those model.

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Intention to Medical Facilities Selection according to Medical Service Experience of Serviceman (현역병사의 의료이용 경험에 따른 진료의료기관 선택 의향)

  • Hwang, Byung-Deog
    • The Journal of the Korea Contents Association
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    • v.10 no.4
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    • pp.247-256
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    • 2010
  • This study, using questionnaires to target Servicemen were investigating. Study period of 2009 October to 24 was 20 days. All 600 questionnaires distributed affair, but 565 cases were collected. The purpose of the this study was serviceman investigate the actual conditions of utilization of private hospitals and awareness for the level of military hospital medical service as well as to the selection of future for the private hospitals is to finding. Results of the study are as follows: Outpatient utilization rate of each other the military hospital and private hospitals was 60.7% and 18.9%.(p<.000) The results of frequency study of the factors which affect the private hospital is satisfaction of medical workforce(58.9%), medical equipment and facilities(49.6%), etc. The choice of hospital were inpatient and outpatient both the selected by private hospitals. Had to prefer a private hospital were statistically significant (p<.005). In conclusion, to increase the preference of the military hospital is level of private hospital health care level of should be to developed. More support to financial should provide for medical workforce and setting of cutting edge medical equipment in the military hospital. Military hospital is should be competition with private hospital. Also should be improve the quality of military medical service.

The Effect of Dental Service Quality on Service Value, Consumer Satisfaction and Consumer Royalty (치과의료서비스 품질이 서비스가치, 고객만족 및 고객충성도에 미치는 영향)

  • Jeon, Eun-Suk;Choi, Yu-Jin;Hwang, Su-Hyun
    • Journal of dental hygiene science
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    • v.13 no.3
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    • pp.246-253
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    • 2013
  • The present study was carried out to evaluate the impacts of the qualities of dental medical services on service value, consumer satisfaction and consumer loyalty for 221 patients who visited 17 dental hospitals or clinics located in Busan and Ulsan using questionnaires and obtained the following conclusion. By gender, males had higher perceptions of para-language than females did in the qualities of the dental medical services, and by the level of education, college students and university graduates had higher perceptions of body language and physical appearance. Scores of service value, consumer satisfaction and customer loyalty were higher in males, college students and university graduates, and married patients, but those were not statistically significant. It turned out that the qualities of the dental medical services were correlated with service value, consumer satisfaction and consumer loyalty. As the perception of para-linguistic and verbal communication in the qualities of the medical services increased, service value increased; as the perception of verbal communication and physical appearance increased, consumer satisfaction increased; and as the perception of verbal communication, physical appearance and body language increased, consumer loyalty increased. To sum up the above findings, the qualities of dental medical services influence service value, consumer satisfaction and consumer loyalty, so in the future, it will be necessary to study quality dental medical services with which patients are satisfied.

e-mail 및 SMS(Short Message Service)를 이용한 의료기관 CRM 시스템의 구현 방안

  • 유상진;천진호
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2003.05a
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    • pp.65-69
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    • 2003
  • 인터넷과 휴대전화 이용의 폭발적인 성장과 더불어 인터넷 및 휴대전화는 이제 생황의 일부가 되었다. 이에 인터넷 서비스중의 하나인 e-mail과 가장 인기 있는 모바일 서비스중의 하나인 SMS를 이용하여 의료기관 CRM을 구현함으로써 고객(환자)에게는 만족과 신뢰를, 의료기관에는 고객관계관리 및 업무처리에 대한 효율적인 관리방안의 모색을 통한 효과적인 경영을 기대할 수 있다. (중략)

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Changes in patient-centered medical services: focused on improvements on communication between doctors and patients (환자 중심의 의료서비스 변화: 의사와 환자의 커뮤니케이션 개선을 중심으로)

  • Kim, Yong
    • Journal of Science and Technology Studies
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    • v.13 no.2
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    • pp.71-110
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    • 2013
  • As a patient has recently been recognized as not a passive object but a subject of medical services, various attempts are being made to strengthen the status of a patient. Medical communication which has been led by a doctor so far is being made with a focus on a patient due to sovereignty of a consumer and activation of medical information. The purpose of this paper is to investigate the process to strengthen the status of a patient as a consumer of health care service through a patient association and consumer movement as medical information becomes public. As the patient centered medical service is creating a variety of health care service market using IT technologies, it has contributed to the improvement on asymmetry of medical information. As the expansion of IT fusion health care market is bringing the fundamental change into the traditional relationship between a doctor and a patient, the medical service market is being re-organized. A patient centered medical service such as expansion of mobile health care model led by a patient is being accelerated.

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Face Detection for Medical Service Robot (의료서비스로봇을 위한 얼굴추출 방법)

  • Park, Se-Hyun;Ryu, Jeong-Tak
    • Journal of Korea Society of Industrial Information Systems
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    • v.16 no.3
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    • pp.1-10
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    • 2011
  • In this paper, we propose a face detection method for medical service robot. The proposed method is robust in complex background and light. Our method is performed by three steps. Firstly the background is eliminated using mean shift algorithm. Thereafter, based on color space, face is extracted. Finally the object is extracted using Haar-like feature method. To assess the effectiveness of the proposed system, it was tested and experimental results show that the proposed method is applicable for medical service robot.