• Journal of Digital Convergence
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• v.19 no.9
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• pp.299-305
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• 2021

This study is a case study for revitalizing services of integrated online and offline stores in the non-face-to-face era. The retail apocalypse crisis has deepened due to COVID-19, and to overcome this, the physital strategy of providing online experiences to offline stores is attracting attention. However, the response of domestic retailers is at an early stage, and strategic research is needed to improve consumer access and revitalize offline stores. Three strategies were identified through theoretical considerations according to technological development, and four strategies were summarized by investigating and analyzing domestic and foreign precedents. By categorizing the derived strategies, three core strategies were presented in conclusion. This study is a study based on literature and case studies, and is expected to be helpful in establishing strategic basic data for revitalizing online and offline integrated stores in the future.

• Science of Emotion and Sensibility
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• v.9 no.1
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• pp.63-75
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• 2006

This is a basic research aimed at enhancing a brand image by unifying color images of a brand at both online and offline stores. h survey was conducted on color images of online and offline stores to measure the level of consistency between consumers' perception of the color image and the brand's color strategy. A brand preference survey was also performed to shed light on the relationship between the brand preference and the consistency of color images at online and offline stores. This study is committed to building an effective color strategy, based on the brand strategy, through web color planning that is consistent with the offline color image. This paper started with a specific purpose of devising solutions in regard to the prior study, entitled 'Study on Color Strategies in Brand Coffee', which recognizes the need for consistent color images, or integrated color strategies, in online and offline stores. I specifically took the approach of looking at color planning in the stage of designing a website. Two standards were used to analyze emotional and functional aspects of color images: color grading by I.R.I and five communicators of color information by Rouge. Direct visits were made to the offline stores for surveys to address the shortcomings of the prior study, in which offline stimuli were limited to printed materials. The direct visits enabled a study of an overall color image of the offline stores, while providing a set of substantial and specific guidelines for designing colors for a website. I hope this study goes a long way toward enhancing the level of consistency between online and offline color images based on the brand's unique color strategy, and thereby improving the overall level of brand image.

• The Journal of Bigdata
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• v.8 no.1
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• pp.131-156
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• 2023

The traditional retail industry significantly changed over the past decade due to the mobile and online technologies. This change has been accompanied by a shift in consumer behavior regarding purchasing patterns. Despite the rise of online shopping, there are still specific categories of products, such as "Processed food" in Mongolia, for which traditional shopping remains the preferred purchase method. To prepare for the inevitable future of retail businesses, firms need to closely analyze the performance of their offline stores to plan their further actions in a new multi-channel environment. Retailers must integrate diverse channels into their operations to stay relevant and adjust to the shifting market. In this research, we have analyzed the performance data such as sales, profit, and amount of sales of offline stores by using clustering approach. From the clustering, we have found the several distinct insights by comparing the circumstances and performance of retail stores. For the certain retail stores, we have proposed three different strategies: a fulfillment hub store between online and offline channels, an experience store to elongate customers' time on the premises, and a merge between two non-related channels that could complement each other to increase traffic based on the store characteristics. With the proposed strategies, it may enhance the user experience and profit at the same time.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.848-849
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• 2016

스마트폰의 확산과 함께 소비자들의 소비 환경과 행태가 변화하면서 기업은 온라인과 오프라인을 연계하는 O2O 서비스를 제공하고 있다. 기존의 O2O 서비스는 제품 정보를 기반으로 온라인 쇼핑을 제공하고 있으나 온 오프라인 매장 간의 연동에 한계가 있다. 이에 본 논문에서는 온라인 쇼핑몰, 오프라인 매장을 통합하여 상품에 대한 정보 제공과 제품 판매 서비스를 제공하기 위해 스마트 피팅 시스템을 활용한 O2O 연계시스템을 제안한다.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2005.05a
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• pp.253-257
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• 2005

최근의 전자상거래는 유선인터넷 환경의 e-커머스와 모바일 커머스를 새로운 차원으로 확장한 u-커머스(ubiquitous)시대로 발전하고 있다. 따라서 온라인과 오프라인 매장의 상거래 데이터 연동과 유선과 무선인터넷 환경의 채널을 통합함으로써, 언제 어디서든지 고객의 모든 데이터를 수집하고 다양한 매체를 통해 고객관리를 할 수 있는 전자상거래 솔루션이 요구되어진다. 본 연구는 온 ${\cdot}$ 오프라인 매장에서 수집된 각종 데이터를 바탕으로 데이터마이닝을 통한 고객의 성향을 분석하여 고객의 요구사항을 미리 파악하고, 이를 마케팅에 적용하여 고객의 유지율을 상승시키고 해당 회사에 대한 충성심을 유도하여 이익을 증대 시킬 수 있는 시스템을 연구하였다.