• Title/Summary/Keyword: 온라인품질

Search Result 437, Processing Time 0.03 seconds

The Effect of E-WOM Quality of Dessert Cafe on Perceived Value and Visit Intention (디저트 카페의 온라인 구전 품질이 지각된 가치와 방문의도에 미치는 영향)

  • Kim, Sang Bum;Kim, Hong-Keun
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
    • /
    • v.14 no.2
    • /
    • pp.199-209
    • /
    • 2019
  • With the rapid development of mobile communication tools, customers are using SNS as a major information tool. SNS can provide information to a small number of customers as well as people around them, with information about a product or service that a small number of customers know through experience. With these characteristics, dessert cafes are being used as a major marketing tool for online websites and mobile phones using SNS. Therefore, in this study, theoretical considerations about e-WOM quality, perceived value, and visit intention were performed. The effect of e-WOM quality of dessert cafe on perceived value was analyzed and the effect of perceived value on visit intention was analyzed. Based on these results, I would like to suggest theoretical implications and practical implications for online marketing of dessert cafes. This study was conducted to survey the customers who have visited dessert cafe through oral communication within the last 6 months. The survey was conducted from September 4, 2018 to September 18, 2018, and was used for the analysis of 317 additional items. The research hypotheses between the e-WOM quality of the dessert cafe and the utilitarian value, hedonic value, and visiting intention were used the structural equation model(SEM). First, neutrality and interactivity have a significant effect on utilitarian value, but consensus and vividness have not significant effect. Second, It was found that the consensus, vividness, and neutrality had a significant effect on the hedonic value but interactivity was not found to have a significant effect. Third, hedonic value has a significant effect on visit intention, but utilitarian value has not significant effect. As a result, online e-WOM quality management is important.

A Comparative Study on the Consumer Behavior between Online and Offline Channels (온라인과 오프라인 유통경로에서 소비자 구매행동에 대한 비교연구 -제품유형과 구매속성 중요도를 중심으로-)

  • Park, Chul
    • Proceedings of the Korean DIstribution Association Conference
    • /
    • 2001.11b
    • /
    • pp.145-163
    • /
    • 2001
  • 최근 인터넷 상거래가 급속히 확산되면서 기업의 경쟁이 실물세계와 가상세계에서 발생하는 현상이 전개되고 있다. 즉, 유통경로의 측면에서 볼 때 기존의 물리적 세계에 존재하는 전통적인(오프라인) 유통경로와 사이버공간에 존재하는 가상(온라인) 유통경로가 서로 경쟁하는 형국이 벌어지고 있는 것이다. 유통경로간 경쟁의 중심부에는 고객이 자리잡고 있다. 어떤 경로든 소비자의 욕구를 정확히 파악하고, 이들에게 최상의 유통서비스를 제공하는 경로는 생존·번영할 수 있을 것이다. 사실 현재 진행되고 있는 논의들과 현상들을 볼 때, 어느 한 유통경로가 다른 유통경로를 완전히 대체하는 제로섬 게임의 양상은 나타나고 있지 않다. 즉, 상당기간 두 유통경로는 상호 병존할 것으로 보인다. 본 연구는 이러한 점에 초점을 맞추어 이들 두 경로가 자신들만의 차별화된 경쟁우위를 가지고 생존할 수 있는 마케팅전략을 구상하기 위해 시도되었다. 이러한 전략을 제시하기 위해서는 우선 이들 두 경로상에서 소비자의 구매(쇼핑)행동은 어떻게 다른가에 대한 비교연구가 선행되어야 할 것이다. 본 연구는 온라인 유통경로와 오프라인 유통경로에서 소비자 구매행동의 차이를 비교분석 하는데 그 목적을 두고 있다. 특히 제품유형별로 온라인과 오프라인에서 구매속성중요도가 어떻게 달라지는가를 확인. 검증해 보기 위해 시도되었다. 캐주얼의류, 여행상품, 음악CD를 가지고 인터넷 사용자 500명을 대상으로 온라인조사를 실시한 결과, 온라인과 오프라인에서 구매속성 중요도에는 유의한 차이가 나타났다. 이 결과를 토대로 오프라인 매장과 온라인 매장이 어떻게 차별화해야 하는가에 대한 시사점을 제시하였다.통계적인 차이가 있었다(P<0.05). 계육내 CLAisomer는 1, 2, 3% 급여구에서 각각 12.23, 18.74, 25.67 mg/g으로 처리구간에 현저한 차이를 보였다(P<0.05). 본 연구의 결과 CLA의 급여는 SBO와 CT에 비하여 증체량을 개선하고 혈중HDL을 높여주는 경향을 보였지만 ND항체가는 개선되지 못하였다.으며, 그 효과는 농도에 의존적이었다, 고콜레스테롤 투여군(HC)의 분변 중 총 지질과 중성지방 농도는 정상대조군(C)에 비해 다소 높았고, 총 콜레스테롤의 경우는 유의적으로 높게 나타났다. 그러나 뽕잎첨가군(HC5M과 HC10M)의 총 지질, 중성지방 및 콜레스테롤 농도는 콜레스테롤 투여군(HC)에 비해 분변으로 배설량이 증가하는 현상을 보였다. 이상의 결과를 살펴보면 뽕잎 분말은 고콜레스테롤식이를 섭취하는 경우 혈청과 간장의 지질수준은 떨어뜨리고, 분변중 지질배설량을 상승시키는 효과가 현저한 것으로 보인다.둘째. 1990년대 한국과 미국 패션시장의 가격과 품질간의 상관계수의 범위는 제품군별. 산업범주별 로 상이한 분포를 보이고 있었다. 패션제품군별로 보 면, 한국의 경우는 가장 높은 '여행용가방(r = 0.707)' 에서 가장 낮은 '자외선 차단화장품(r = -0.58)'까지, 그리고 미국 패션제품군의 상관계수의 범위는 '팬티 스타킹'의 0.820에서 '남성용 런닝슈즈'의 -0.472까지의 분포를 나타냈다. 마지막으로, 제품의 가격과 품질에 대한 정보를 소비자가 알 경우 얻을 수 있는 소비자의 구매이득 을 추산한 결과 패션제품시장에서 완전한 품질정보를 가지고 있다고 가정한 '현명한 사람'은, 최고가격의 제품만을

  • PDF

A Quality Evaluation and Analysis of the On-Line Edutainment Software (온라인 에듀테인먼트 품질 평가 및 분석)

  • Lho, Young-Uhg;Park, Sang-Won;Jung, Deok-Gil
    • Journal of the Korea Institute of Information and Communication Engineering
    • /
    • v.11 no.11
    • /
    • pp.2192-2198
    • /
    • 2007
  • An edutainment is a composite which are joining with the serveral matter and the multiplicity of techqniues An Eduainment software use serveral audio and video media. The human have different preference to audio and video media. It is difficult to evaluate quality of an edutainment software than a general software. So, we need an evaluation factors to compare quality of edutainment software. We developed the evaluation factors for edutainment software. And the middle school students used the evaluation factors to evaluate the favorite edutainment softwares among them. We evaluate and analyze the results.

The Effect of Early Morning Delivery Service Quality of Online Shopping on Customer Satisfaction and Customer Behavior (Reuse Intention) (온라인 쇼핑의 새벽배송 서비스품질이 고객만족도와 고객행동(재이용의도)에 미치는 영향)

  • Chung, Chong Woo;Kim, Chul Soo
    • Journal of Service Research and Studies
    • /
    • v.13 no.3
    • /
    • pp.57-69
    • /
    • 2023
  • Early morning delivery possesses distinct characteristics that differentiate it from standard delivery services. This service typically involves delivering products to customers during the early morning hours, primarily before 7 AM. While online early morning delivery offers various advantages from a customer perspective, it also presents challenges that sellers and online shopping companies need to overcome. The early morning delivery market is experiencing significant growth in the online food retail sector, incorporating both PC-based online shopping and mobile shopping. The objective of this research is to identify the factors influencing customer satisfaction and the intention to reuse in the context of early morning delivery for online shopping. To model the online shopping environment with early morning delivery, independent factors were categorized into three types: System Properties, Product Characteristics, and Delivery Characteristics. This study examined the relationships among these three independent factors, the mediating factor of customer satisfaction, and the dependent variable of the intention to reuse. To conduct this research, empirical validation of the research hypotheses was carried out using the final dataset for analysis. Within this study, the previously explored System Properties, Product Characteristics, and Delivery Characteristics were established. Summarizing the findings of the analysis, it was discovered that System Properties and Product Characteristics played a significant role in determining the quality of early morning delivery services for online shopping. While product diversity and convenience had a positive impact, it is noteworthy that Delivery Characteristics did not influence customer satisfaction. Consequently, it can be concluded that there is no effect on the intention to reuse.

Fingerprint Image Quality Assessment for On-line Fingerprint Recognition (온라인 지문 인식 시스템을 위한 지문 품질 측정)

  • Lee, Sang-Hoon
    • Journal of the Institute of Electronics Engineers of Korea SP
    • /
    • v.47 no.2
    • /
    • pp.77-85
    • /
    • 2010
  • Fingerprint image quality checking is one of the most important issues in on-line fingerprint recognition because the recognition performance is largely affected by the quality of fingerprint images. In the past, many related fingerprint quality checking methods have typically considered the local quality of fingerprint. However, It is necessary to estimate the global quality of fingerprint to judge whether the fingerprint can be used or not in on-line recognition systems. Therefore, in this paper, we propose both local and global-based methods to calculate the fingerprint quality. Local fingerprint quality checking algorithm considers both the condition of the input fingerprints and orientation estimation errors. The 2D gradients of the fingerprint images were first separated into two sets of 1D gradients. Then,the shapes of the PDFs(Probability Density Functions) of these gradients were measured in order to determine fingerprint quality. And global fingerprint quality checking method uses neural network to estimate the global fingerprint quality based on local quality values. We also analyze the matching performance using FVC2002 database. Experimental results showed that proposed quality check method has better matching performance than NFIQ(NIST Fingerprint Image Quality) method.

The Effect of Social Anonymity on Community Quality : Mediated by Self Expression, Self Control, and Community Ties (사회적 익명성이 커뮤니티 품질에 미치는 영향 : 표현욕구, 자기통제, 유대감의 매개효과를 중심으로)

  • Shin, Ji-Myoung;Kim, Kyung-Kyu;Park, Joo-Yeon
    • The Journal of Society for e-Business Studies
    • /
    • v.16 no.4
    • /
    • pp.257-281
    • /
    • 2011
  • The purpose of this study is to examine the effect of social anonymity on community quality and find out mediating factors that affect the relationship between social anonymity and community quality in online community sites. This study focuses on the factors such as self expression, self control, and community ties to investigate their mediating roles on the relationship between social anonymity and community quality. Also, discussion quality and information quality are used to measure online community quality. The results of this study show that social anonymity is directly related to discussion quality but not related to information quality. As for the mediating effects, self expression, self control and community ties are all shown to have strong mediating effects on the social anonymity and community quality relationship.

Online Product Information and Visual Imagery: Effects on Mood and Perceived Product Quality (온라인 제품정보와 시각적 심상 : 감정과 제품품질지각에 미치는 영향)

  • Park, Min-Jung
    • Journal of the Korean Home Economics Association
    • /
    • v.47 no.5
    • /
    • pp.23-34
    • /
    • 2009
  • The purpose of this study was to e${\times}$amine the effect of visual imagery stimulated by product information on consumer responses in online shopping conte${\times}$ts. Dual coding theory provided the theoretical framework of the study. The proposed model of the study was e${\times}$amined by conducting an e${\times}$periment using mock apparel websites with a between-subject factorial design: [2 (pictorial information: detailed views vs. no detailed views) ${\times}$ 2 (verbal information: detailed descriptions vs. abstract descriptions)]. A total of 439 female college students participated in the e${\times}$periment, and 433 responses were ultimately used to test the hypotheses. The findings from the results revealed: (1) the main effects of the pictorial and verbal information on visual imagery, and (2) positive relationships between (a) visual imagery and mood, (b) visual imagery and perceived product quality, (c) mood and perceived product quality, and (d) perceived quality and purchase intentions.

A Study on US Consumers' Loyalty to Online Shopping Mall : Focused on Group Buying Social Commerce (미국 소비자의 온라인 쇼핑몰 충성도 연구 : 공동구매형 소셜커머스를 중심으로)

  • Cho, Yun-Jin
    • Journal of Convergence for Information Technology
    • /
    • v.9 no.2
    • /
    • pp.75-84
    • /
    • 2019
  • The purpose of this paper is to examine the factors influencing on loyalty in US online shopping malls. The study proposed a model to investigate the relationship among quality of sites, satisfaction, attitude, and loyalty. The hypotheses were examined by analyzing a structural equation model. 280 US samples were used for the final analysis. The results show that this model demonstrates good fit for the samples. The ease of use was found to be a significant variable in their satisfaction, while it did not have the direct effect on attitude toward the sites. The information quality was found to be a crucial variable in consumers' satisfaction and attitude toward the site. Satisfaction directly affected attitude as well as loyalty, and attitude also directly affected loyalty. Thus, the structural relationship among the variables of customers' loyalty was verified. This research provides practical insights into US consumer behaviors that would be beneficial to marketers when they make decisions for the US e-commerce market.

Digital Nudge in an Online Review Environment: How Uploading Pictures First Affects the Quality of Reviews (온라인 리뷰 환경에서의 디지털 넛지: 사진을 먼저 업로드 하는 행동이 리뷰의 품질에 미치는 영향 )

  • Jaemin Lee;Taeyoung Kim;HoGeun Lee
    • Information Systems Review
    • /
    • v.25 no.1
    • /
    • pp.1-26
    • /
    • 2023
  • Consumers tend to trust information provided by other consumers more than information provided by sellers. Therefore, while inducing consumers to write high-quality reviews is a very important task for companies, it is not easy to produce such high-quality reviews. Based on previous research on review writing and memory recall, we decided to develop a way to use digital nudge to help consumers naturally write high-quality reviews. Specifically, we designed an experiment to verify the effect of uploading a photo during the online review process on the quality of review of the review writer. We then recruited subjects and then divided them into groups that upload photos first and groups that do not. A task was assigned to each subject to write positive and negative reviews. As a result, it was confirmed that the behavior of uploading a photo first increases the review length. In addition, it was confirmed that when online users who upload photos first have extremely negative satisfaction with the product, the extent of two-sidedness of the review content increases.

An On-Line Barcode Verification System using Image Processing Technique (이미지 처리기술을 이용한 온라인 바코드 품질검사 시스템)

  • Lee, Joo-Ho;Song, Ha-Joo
    • The Journal of the Korea institute of electronic communication sciences
    • /
    • v.7 no.5
    • /
    • pp.1053-1059
    • /
    • 2012
  • Barcode labels are being widely used for identifying products since they are cheap and easy to use. As the barcode labels are massively produced by seal printing, some labels have defects such as poor printing quality or data mismatch between barcode and the text. Barcode read errors and business errors caused by defected barcodes result in delay in logistics and increased processing costs. In this paper, we propose an on-line barcode verification system that uses image processing technique to verify the quality of labels at the production stage. The proposed system captures label images through the vision camera and then checks the print quality and verifies the combination of barcodes and texts in a label. If any defected label is found, the proposed system gives alarm signals and marks the defected labels so that they are removed at early stage of the production.