• CRM연구
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• v.3 no.2
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• pp.21-41
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• 2010

The current research was conducted to examine the factors that affect outsourcing performances, and further investigate whether a discrepancy in performance exists between the medical institutions and hotel service institutions. The study surveyed both medical and hotel administrators for approximately two months, who managed outsourcing tasks. Total of 325 responses out of 350 distributed were collected. However, due to inadequate responses, six responses were excluded, amounting to total of 319 (155 medical institutions, 164 hotels) valid responses included in the final analysis. First, the informal outsourcing relationships between representatives of outsourcing service seekers and providers did not appear to have significant effects in terms of the levels of trust in neither medical institutions nor hotel industries. However, the relationships affected outsourcing degrees exclusively in medical institutions, showing the disparity between the two service institutions. This was explained due to the continuing long term efforts required to establish an informal relationship in medical institutions. Second, communication was shown to have positive effects on levels of trust in both medical institutions and hotel industries. This indicates a prominent outsourcing trait that emphasizes the significance of mutual cordial communication that contributes to establishing positive relationships. Third, opportunistic behavior of the outsourcing service providers appeared to negatively affect the levels of trust as well as outsourcing degrees for both medical and hotel industries. Therefore, opportunistic behaviors were found to have more tendencies to causing tension and discomfort rather than creating a relationship based on mutual credibility or conviviality. Fourth, the effect of service infrastructures on the level of trust did not appear to be significant on medical institutions, while showing positive influence on hotel industries. Additionally, service infrastructures were found to positively influence the outsourcing performance levels for both sectors. Fifth, trust between outsourcing service seekers and providers did not appear to have noticeable impact on the outsourcing degrees for either institution. On the contrary, trust appeared to have positive impacts on performance for both institutions. This further indicates that, when engaging in outsourcing, strengthening relationships through mutual partnership with outsourcing entities rather than establishing contractual relationships leads to improving the reciprocal trust, which in turn improves work results. Lastly the outsourcing degree of service seekers appeared to have positive impact on the outsourcing performance for both medical institutions and hotel industries, indicating the causal relationship between the affectability of outsourcing degrees and the following performance results.

• 한국IT서비스학회:학술대회논문집
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• 2002.11a
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• pp.106-113
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• 2002

아웃소싱 시장의 지속적인 성장에도 불구하고 국내 아웃소싱 시장은 대규모의 계약이 이루어 지지 않고 있다. 아웃소싱의 위험요인이 아웃소싱의 활성화에 장애요인이 될 수 있다. 정보시스템 아웃소싱의 위험요인에 대한 연구는 아웃소싱 수준 및 성과에 영향을 미치는 요소를 중심으로 연구가 진행되어 왔다. 즉, 전략적 효과, 경제적 효과, 기술적 효과와 같은 이익에 대한 연구가 주류를 이루고 있다. 그러나 아웃소싱 위험요인에 대한 연구는 사례가 거의 없고, 성과에 미치는 영향에 대한 실증적인 연구는 진행되지 않고 있다. 또한 아웃소싱 위험요소의 경우 대체로 발주자 입장에서 연구를 수행하고 있어, 실제 수주하고 있는 수주자의 입장에서 위험요소를 분석한 연구는 없는 상황이다. 본 연구는 기존 연구에서 제시된 아웃소싱 위험요소와 국내 정보기술 아웃소싱 상황에 맞는 위험요소를 도출하고, 이들 위험요소가 유발되는 정도가 정보기술 아웃소싱 성과와 어떠한 관계를 가지는지에 대해 실증적으로 연구를 수행하였다.

• 한국벤처창업학회:학술대회논문집
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• 2009.10a
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• pp.111-138
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• 2009

This research focuses on what factors determine firm's decisions on R&D outsourcing and how R&D outsourcing affect R&D performance. In recent years many firms outsource R&D activities instead of internalizing it. Thus, further investigation is necessary to find out this recent trend. Based on several theoretical background the study developed three determining factors of R&D outsourcing which are transactional level, firm level, and risk level. Transactional level composes of independent variables such as R&D cost saving, asset specificity and uncertainty which mainly comes from Transaction Cost Economics theory. Firm level composes of openness to technology from outer source, R&D capability, and outsourcing experience. Risk level composes of technological risk, cost-related risk and managerial risk. The result shows that R&D outsourcing is significantly related to cost saving aspect, low asset specific firms, firms without solid technological background, firms which are open to external technology, firms with other types of outsourcing experience, and firms which take technological risks. However, proposed relationship between degree of R&D outsourcing and R&D performance found out to be insignificant. This research is contribute to the field of outsourcing study since it will give guidance to managers who need to make strategic decisions on R&D outsourcing activities.

• International Commerce and Information Review
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• v.14 no.4
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• pp.153-174
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• 2012

The purpose of this study is to analyse factors affecting performance of Global Outsourcing of the Korean Export-Importing Companies. This study aims to confirm the cause and effect relationship between independent variables; Organization Competency, Flexibility, Information Sharing and Partnership and dependent variable; the performance of Global Outsourcing. Also, another objective of this study is to discover affecting levels for the performance and activation factors of global outsourcing and to contribute to diffusion of global sourcing. This paper examined the concept and features of global sourcing and the present situation of global outsourcing at the level of domestic and overseas. From precedent studies that based on empirical studies about the transaction theory and the resource-based theory, we have derived a model with hypothesis and scale items then we conducted a survey of the Korean Export-Importing companies and empirically analysed the data. Before hypothesis testing, we conducted a basic information analysis in order to discover implication level of Global Soucring and also did reliability analysis and exploratory factor analysis using SPSS 18.0. Finally, the four hypothesis for the performance of Global Sourcing were tested with a regression model.

• Journal of KIISE
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• v.42 no.5
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• pp.652-663
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• 2015

Due to the popularity of location-based services, the amount of generated spatial data in daily life has been dramatically increasing. Therefore, spatial database outsourcing has become popular for data owners to reduce the spatial database management cost. The most important consideration in database outsourcing is meeting the privacy requirements and guarantying the integrity of the query result. However, most of existing database transformation techniques do not support both of the data privacy and integrity of the query result. To solve this problem, we propose a spatial data transformation scheme that utilizes the shearing transformation with rotation shifting. In addition, we described the attack models to measure the data privacy of database transformation schemes. Finally, we demonstrated through the experimental evaluations that our scheme provides high level of data protection against different kinds of attack models, compared to the existing schemes, while guaranteeing the integrity of the query result sets.