• The Journal of the Korea Contents Association
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• v.9 no.2
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• pp.279-288
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• 2009

The purposes of this study were to understand the differences of general characteristics, to compare understanding level of the organization cultures, and to develop more good management methods between outsourcing workers and regular workers in hospitals. Major results of this study were as follows: First, regular workers had higher level than outsourcing workers in major understanding on job satisfaction and organization cultures(pride of their jobs, recognition level of job performance ability, satisfaction on ordering method. etc.). Second, the results showed that the level of job performances related with effective management of the factors in job satisfaction and involvement. Third, through multiple regression analysis to understand factors on job satisfaction and involvement, we understood that regular workers were effected by vision performance of hospital and their value view-point, and outsourcing workers were influenced by recognition levels and education levels of hospital vision, Therefore, to maximize level of job satisfaction and involvement. we have interest in development of education program for outsourcing workers, and selection of adequate persons in hospital culture.

• 한국IT서비스학회:학술대회논문집
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• 2008.11a
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• pp.145-148
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• 2008

IT 아웃소싱은 IT 서비스 관리에 있어서 가장 중요한 전략 중 하나로 인식되고 있다. 조직의 핵심 역량에 집중하면서 부차적인 IT 업무는 외부로부터 지원을 받는 IT 아웃소싱 전략은 조직의 효율과 성과를 높일 수 있는 효과적인 방안이면서, 보안에 대한 우려와 IT 서비스 공급자에 대한 의존도를 높이는 부작용을 동반하고 있다. 본 연구에서는 국내 민간 기업 데이터 센터의 IT 아웃소싱 전략과 운영을 분석하였다. 국내 주요 IT 서비스 전문 기업 3개사와 금융그룹 1개사의 데이터 센터에 대한 심층 인터뷰를 바탕으로, 데이터 센터들의 IT 아웃소싱 조직 현황, 아웃소싱 결정 요인, 아웃소싱 저해 요소와 해결 방안 등 전반적인 IT 아웃소싱 전략과 운영을 살펴보았다. 국내 주요 기업들의 데이터 센터는 IT 유지 보수, 인프라 기반 운영 등의 업무를 아웃소싱 대상 업무에, 그리고 IT 기획 전략 컨설팅, 시스템 기획 개발 등의 업무는 인소싱(in-house sourcing) 업무로 분류하고 있었다. 또한 IT 아웃소싱 결정 요인으로 내부직원의 역량, 비용, 리스크 등이 있었고, 정량적인 분석보다는 정성적인 판단에 의해 아웃소싱을 결정하고 있었다.

• Journal of Korean Library and Information Science Society
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• v.38 no.4
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• pp.481-498
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• 2007

This study aims to investigate and analyse the present of state and matters of technical services outsourcing in academic libraries. For the purpose summarized methods for outsourcing from reports and papers, suggested principal outline of outsourcing and developed quality control program of catalog. This study also surveyed several academic libraries in outsourcing and analyzed features and related issues of the operation of outsourcing. The results of this study can be refereed to the plan and implementation of technical services outsourcing in the future.

• Journal of Korean Library and Information Science Society
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• v.32 no.4
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• pp.361-394
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• 2001

The purpose this study is tend to consider the direction and policy making when the libraries make a decision of outsourcing with the analysis of the application experiences of outsourcing in the academic libraries (including junior college libraries). The research method of this study is questionnaire technique with the theoretical search. The results of the study are as follows: Libraries which experienced outsourcing are satisfied with the results. The subject of the outsourcing are most focused on the cataloging. The efficiency rate was high when the library staffs was participated in the implementation of outsourcing. And respondents answered that the lack of professionalism of vendors which made the outsourcing difficult and reference work is impossible to outsource in the near future.

• Journal of Korean Library and Information Science Society
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• v.40 no.2
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• pp.69-86
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• 2009

This study was intended to investigate the quality control in technical services outsourcing in academic libraries. For this purpose, investigated related papers and the experience of outsourced technical services in three academic libraries. Data from senior librarians charged with revision of catalogs are gathered. Issues of catalogs production and quality control are explored and statistics of outsourcing is analysed. Quality control is a major factor of the success of technical services outsourcing operation. The some suggestions in order to enhance quality of vendor-supplied cataloging are presented.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.62-70
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• 2016

Perception of outsource workers among Incheon Int'l airport employees was reviewed about the service performances of winning the ASQ awards in 11 consecutive years. 85% of Incheon airport operating authority(Incheon International Airport Corp.) and its outsource companies employees was composed of outsource workers. Thus, their thoughts might represent the overall perception of airport operating authority employees. The perception on the service performances of winning the ASQ awards was analyzed by researchers using attribution theory model. It is useful to apply attribution modeling in order to analyze the causal relationships among variables. Attribution is the process by which individuals explain the causes of behavior and events. Attribution theory is the study of models to explain those processes. According to empirical analysis, it was found outsource workers attributed the excellent service performance of Incheon airport to such an internal factor as service competence. However it was also implied they attributed to such external factors as the positive relationship and institutional support from airport and government authorities.

• Journal of the Korean Society for information Management
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• v.21 no.1
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• pp.145-171
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• 2004

This study aims at understanding in detail the process of constructing database from outsourced cataloging by investigating the actual conditions of university libraries nationwide regarding the outsourcing of cataloging processing that are being carried out in technical processing. And librarians' opinions about the cataloging inserted by outsourcing companies are considered and revised in depth. Also the degree of understanding of outsourcing company staffs regarding the cataloging is investigated then compared to that of library processing staffs and the difference is analyzed. Coupled with that, degree of understanding about CIP of National Library of Korea and functionality of reference cataloging of Korea Education & Research Information Service(KERIS) is investigated, thus the future directions to which technical processing of library should move forward are presented.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.3
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• pp.139-153
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• 2024

The importance of sustainable growth and cost reduction has increased globally, leading to the expansion of outsourcing by companies. Additionally, the spread of the platform economy has brought changes in the way we work, and the online outsourcing market, where tasks are mediated through platforms, is growing. Academically, while research on general outsourcing is actively conducted, studies on online outsourcing are relatively insufficient compared to its actual utilization. This study aims to analyze the factors and performance factors of online outsourcing utilization by startups, to identify the effects and concerns of using online outsourcing from multiple perspectives, and to suggest the roles of various stakeholders for effective utilization and industry development. For the research, a survey was conducted with 281 employees of startups who have experience in using online outsourcing, and the main findings are as follows. First, the enhancement of efficiency, profitability, and innovation through the use of online outsourcing positively affects organizational commitment and job satisfaction of startup members. Especially, the improvement of efficiency due to the use of online outsourcing has a significant effect on enhancing job satisfaction. Second, concerns about the burden of online outsourcing fees or uncertain outcomes negatively affect organizational commitment and job satisfaction. Third, there are perceptual differences in the motivations and performance regarding the utilization of online outsourcing depending on the job position. Practitioners perceive that the use of online outsourcing increases organizational commitment, whereas managers have relatively higher concerns about the uncertainty of outsourced task outcomes and information security. Through this study, the possibility that human resource shortages and employee management issues in startups can be improved through online outsourcing was confirmed. By verifying the influence of various factors of online outsourcing utilization, this study also provides meaningful implications for establishing business strategies for online outsourcing intermediary platform companies and for formulating startup support policies by government and other startup support organizations.

• The Journal of the Korea Contents Association
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• v.12 no.1
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• pp.275-298
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• 2012

Holding conventions and exhibitions are deemed as a highly valued-added services. The conventions and exhibitions industry (CEI) contributes to the development of the region in which the venues are located by creating jobs, boosting the local economics, attracting dollars and increasing tax incomes. At the same time, the international awareness of the region rises after holding an international exhibition or convention. This study investigated the effects of outsourcing services quality that employed by corporations organizing conventions and exhibitions on business performance and customer satisfaction of organizing corporations. It was found that many convention organizing corporations relied on outsourcing services for the most of the process. Given that the staff members of outsourcing companies serve as the major source of services for events, the quality of their services has much effects on the business results of hiring corporations. In this study, major factors influencing the service quality and the importance of the service quality were addressed. And the ideas for effective method for controlling the outsourcing sources were also suggested for hiring corporations and outsourcing companies.

• The Korean Journal of Health Service Management
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• v.1 no.1
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• pp.16-30
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• 2007

The point of this study is to analyze the difference between the outsourcing staff and the permanent staff. Also, to do a comparative analysis of the degree of understanding of the two groups with regards to elements of the major organization culture. The subjects of the study carne from 9 Catholic hospitals, the outsourcing staff being 198 and the permanent staff being 206. A survey was conducted with them, using SPSS 12.0 and carrying out t-test and ANOVA. A summary of the actual results of this analysis are as follows: Among the elements of organization culture (principles of understanding, practice, education, values, work environ) there appeared a high level of understanding among the permanent staff. As for satisfaction about the facilities, the outsourcing staffs' satisfaction level was higher. Second, the results of analyzing the effectiveness of the factors in job satisfaction and involvement - show that as the elements of education, values, work environ etc. were rated higher, job satisfaction came out higher. Contrary to that, job satisfaction was lower as the work hours lengthened. Through the results of the above study, education program for the outsourcing staff are helped to understand the hospital's special characteristics, unique philosophy and values. Therefore, it is needed the development of new techniques of management for the outsourcing staff; through setting up a department whose whole responsibility is the education and administration of the outsourcing staff, their job satisfaction and involvement will improve.