• Journal of the Korea Convergence Society
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• v.12 no.4
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• pp.105-112
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• 2021

Unlike conventional online shopping malls that handle simple product sales, customization services have to be provided with a user-centered and smooth customizable work environment because of differences that buyers have to customize themselves. To study the ease of use of T-shirt customization web GUI, three websites that provide T-shirt customization services were selected to analyze the current status of T-shirt customization websites. Through prior research, we establish the evaluation principle as consistency and clarity, operability, feedback, coping with errors, sharing and ease of search. Based on this, the T-shirt customization web GUI design guidelines were drafted and three delphi surveys were conducted on GUI-related experts to prove the validity of the web GUI guidelines evaluation items that are effective in customizing T-shirts. This study is expected to contribute to increasing the production and usability of the T-shirt customization web and to be used as an effective reference for customization web GUI design.

• Journal of Digital Convergence
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• v.10 no.10
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• pp.457-463
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• 2012

Social network game (SNG) literally is a game based on the relationship between social network or Relationships with people is an important element in the game you need to make full use of them is that you can smooth progress. The form of a social network game activities in the social network game applications by linking corporate products and can be induced to purchase marketing and advertising through in-game social network game on the company's Web site or by connecting the mall and shop are also available. In this study, SNG business models, Case For game development, social commerce based on the new proposed future revenue model linking scheme is proposed.

• Proceedings of the Korea Information Processing Society Conference
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• 2006.05a
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• pp.367-370
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• 2006

인터넷 경매란 전자상거래 방식의 일종으로, 웹사이트를 통해 사이버거래 장소에서 구매자와 판매자간에 다양한 경매방식을 적용하여 물품의 경쟁매매가 이루어질 수 있도록 하는 서비스이다. 현재 국내외 인터넷 경매 사이트는 경매의 성격 보다 쇼핑몰에 경매를 부과한 형태의 복합적인 특징을 가지고 운용되고 있다. 이로 인해 가격을 기준으로 입찰 참여 및 경매 완료를 진행하기에는, 다소 현실성이 떨어진다는 문제를 내포하고 있다. 따라서, 본 논문은 구매하고자 하는 상품에 대하여 현재 진행 중인 경매의 상황을 예측 및 판단하여 구매자에게 경매 정보를 제공함으로써 합리적으로 물품의 구매를 도울 수 있는 알고리즘을 제시하고, 예측 알고리즘을 구현한 경매 예측 에이전트와 사용자의 패턴을 기록하고 상품구매, 입찰 등을 대리하는 에이전트들로 구성되는 에이전트 기반 경매 시스템을 소개한다.

• Korean Management Science Review
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• v.21 no.1
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• pp.1-17
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• 2004

A separate and distinct interaction with both the actual e-vendor and with its IT web site interface is at the heart of online shopping. Previous research has established, accordingly, that online purchase intention is the product of customer assessments of IT itself, specifically its perceived usefulness and ease-of-use(TAM). Since perceived usefulness and perceived ease of use are such a fundamental driver of usage intentions, it is important to understand the determinants of this construct and how their influence changes over the voluntariness towards the usage intention. The reason for voluntariness as a moderating variable is that it had the serious effect to the motivating in the making willingness of the internet shopping-mall usage. A better understanding of the determinants of perceived usefulness and perceived ease of use to the usage intention would enable us to design web site interventions that would increase user acceptance and usage of internet shopping-mall. Therefore, the goal of the present research is to extend TAM to include additional key determinants of TAM and to understand how the effects of these determinants change with the voluntariness of the usage intention of the internet shopping-mall.

• The Journal of Information Systems
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• v.18 no.3
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.

• Annual Conference on Human and Language Technology
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• 2008.10a
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• pp.172-176
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• 2008

인터넷 쇼핑몰과 같은 웹사이트에서 FAQ 검색의 중요성은 갈수록 증가되고 있다. 일반적으로 FAQ 검색을 하기 위해서 사용자가 직접 FAQ 리스트에서 FAQ를 찾거나 키워드 검색을 통해 FAQ를 찾는다. 하지만 이 방법은 FAQ 리스트를 찾는데 시간이 오래 걸리고 사용자가 만족하는 결과를 보여주지 못하는 경우가 많다. 이를 해결하기 위해 사용자의 자연어 질의에 대해 자동으로 FAQ를 찾아주는 FAQ 시스템이 필요하다. 자동화된 FAQ 시스템은 사용자의 질의 문장에 대해 FAQ 목록 중에 가장 유사한 FAQ 문장을 찾아준다. 이를 위해 각 문장을 유니그램과 바이그램 단어 집합으로 표현하여 문장 간의 유사도를 계산한다. 본 논문에서는 유니그램과 바이그램 단어 집합뿐만이 아니라 한국어 문형을 기반으로 한 문장 정규화를 통해 단어의 문장 성분 정보와 성분 내 위치 정보를 이용하여 문장을 표현함으로써 자동화된 FAQ 시스템의 성능을 향상 시키는 것을 목표로 한다.

• The Journal of Information Systems
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• v.17 no.1
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• pp.63-82
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• 2008

Recently the development of information technology and the emergence of electronic commerce have brought significant changes of purchase behavior in customers. The purpose of this research is to investigate the important elements of e-CRM which influence the customers satisfaction in the shopping mall. Also this study is to investigate the relationship between customer satisfaction and repurchase intention and word of mouth intention. What we have found are as follows. (1) e-CRM elements greatly influencing on customer satisfaction in the shopping mall were e-Marketing, s-Sales, e-Service, and e-Security. (2) results of the relationship between customer satisfaction and repurchase intention was significant. (3) results of the relationship between customer satisfaction and word of mouth intention was significant. (4) results of the relationship between repurchase intention and word of mouth intention was significant. In conclusion, the results of this study will be helpful for the managers participating the operation of internet shopping mall.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.04a
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• pp.1278-1280
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• 2011

인터넷 쇼핑몰을 통하여 사용자들은 다양한 상품의 구입과 유통정보시스템의 구축으로 복합적이고, 차별화된 전략을 통해 소비패턴의 큰 변화를 가져왔다. 이러한 추세는 대형마트를 중심으로 확산되었고, 대형마트를 선호하고 구매력을 향상시키는 요인이 되었으며, 경제성장과 소득수준의 향상으로 사용자들의 욕구 또한 고급화되고 다양화되는데 큰 영향을 끼치고 있다. 이로 인하여 인터넷에서 처리되는 정보의 종류가 점차 확대되고 다양화되면서 정보를 처리하기 위한 구현기법도 복잡해지고 있으며, 웹사이트들은 단순히 정보제공 차원을 넘어서고 있다. 이에 따라 사용자들은 동적인 정보제공, 보안기능, 통계처리들의 기능도 요구하고 있다. 이러한 요구를 수용하기 위해서는 웹 자원을 효율적으로 관리하기 위한 시스템이 필요하다. 이러한 이유로 현재 대형마트별로 홈페이지가 구축되어 있어 사용자들이 원하는 생필품을 검색할 수 있으나, 어느 특정지역을 대상으로 통합하여 검색할 수 있는 시스템은 없는 상황이다. 본 논문에서는 D 지역의 대형마트를 선정하여 사용자들이 주로 이용하는 생필품들의 가격을 조사하여 상품에 대한 가격을 웹상에서 보다 쉽게 비교하여 검색할 수 있도록 MPP(Mart Products Price) 통합 검색 시스템을 구현하였다.

• The Journal of Society for e-Business Studies
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• v.14 no.2
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• pp.1-22
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• 2009

As Internet shopping is getting popular, "trust" has become an important factor for customers to select websites and have repurchase intention. "Trust" has been developed from uni-dimensional concept to multi-dimensional concept in e-Commerce area. From the multi-dimensional viewpoint, this study is to investigate the processes to build trust for online stores. For this purpose, this study classifies the concept of trust into cue-based trust and experience-based trust, and then investigates their relationship in online stores. This study also identifies factors that explain cue-based trust and experience-based trust. The result from questionnaire survey distinguished cue-based trust from experience-based trust and both trust concepts are correlated each other. Second, cue-based trust is explained by perceived size, perceived reputation, and return policy, while experience-based trust is done by navigation, information usefulness and interactivity.

• Information Systems Review
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• v.12 no.3
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• pp.49-73
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• 2010

The lack of customer satisfaction and trust remains a key barrier to electronic commerce. From the standpoint of online merchants, it is critical to build consumer trust by lessening sources of apprehensions and uneasiness associated with online transactions. This paper explores the relationships between customer satisfaction and intermediary's trustworthiness factors in B2C e-marketplaces. It also aims at examining the effects of consumer characteristics, including propensity to trust and Internet shopping self-efficacy, upon trust and purchase intentions. To meet the research objectives, an empirical study has been conducted by surveying 223 active e-marketplace buyers in Korea. The findings of the present research indicate that customer satisfaction positively affects all the three attributes of trustworthiness (i.e., competence, benevolence, and integrity), and more specifically it has a quite strong association with benevolence. In addition, propensity to trust has no significant influence on trust or purchasing intentions, and only affects benevolence and integrity with no direct effect on competence. Finally, Internet shopping self-efficacy was found to affect both trust and purchasing intentions, suggesting that e-marketplaces seek an online strategy designed to strengthen loyalty for customers with high self-efficacy, while they use a strategy to improve the usability and usefulness of their website to attract customers with low self-efficacy. The paper concludes with implications and directions for future research.