• 한국중재학회지:중재연구
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• 제28권2호
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• pp.249-275
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• 2018

Today's Internet environment is growing rapidly, and transactions based on it are also rapidly increasing. E-commerce allows merchants and consumers in different countries to easily trade goods across borders. However, the increase in international consumer transactions through the Internet is accompanied by an increase in disputes. International consumer transactions are characterized by a distinction among long distance, small sum, and different jurisdictions. International consumer transactions cannot be solved only by way of resolving disputes in past international transactions. The best way to resolve disputes between international carriers and consumers is through the Internet. In this regard, UNCITRAL has been preparing to enact legislation on ODR as a solution to international electronic trade disputes and, as a result, UNCITRAL adopted guidelines for operating the ODR procedure for building the ODR platform. The European Union has also increased its disputes in the European Union, which is active in the intra-regional market. Institutional improvements were made to solve this problem; therefore, the European Union (EU) has enacted the ODR Regulations for EU consumer disputes. Based on such, this study constructed the ODR platform, which is used as a way to resolve consumer disputes in the regional market.

• 디지털융복합연구
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• 제15권12호
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• pp.203-212
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• 2017

본 연구는 중소기업을 위한 소비자분쟁처리시스템의 지속사용의도에 영향을 미치는 요인에 대해 분석하였다. 소비자분쟁처리시스템은 중소기업들이 소비자와의 분쟁에서, 인터넷을 통해 정확하고 신속하게 피해처리 방법 및 법률서비스를 지원받을 수 있도록 하는 서비스이다. 소비자분쟁처리시스템을 사용하는 중소기업 사용자들 대상으로 소비자분쟁처리 시스템의 정보품질, 시스템품질, 환경요인이 지각된 사용용이성, 지각된 유용성에 어떠한 영향을 미치는지에 대해 알아보고 최종적으로 지속사용의도에 영향을 미치는지 알아보았다. 소비자분쟁시스템의 정확성, 편리성, 비용은 지각된 사용 용이성에 긍정적인 영향을 미쳤고, 정확성, 편리성 또한 지각된 유용성에 긍정적인 영향을 미쳤다. 또한 소비자분쟁처리시스템의 지각된 사용용이성, 지각된 사용 유용성은 지속사용의도에 최종적으로 긍정적인 영향관계가 있음을 검증하였다. 마지막으로 IT기업과 비IT기업 간의 소비자분쟁처리시스템 지속사용의도에 관하여 차이분석을 하였고 두 집단간의 차이가 있는 것으로 나타났다. 본 연구 결과를 토대로 소비자분쟁처리시스템에 대한 각각의 품질을 우선순위에 맞게 보완 및 유지한다면 기존의 시스템보다 더욱 향상된 시스템으로 유지, 발전이 있을 것으로 기대된다.

• 정보보호뉴스
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• 통권134호
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• pp.10-11
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• 2008

아직도 많은 분들은 자신의 정보가 유출되거나 오 남용될 경우, 어떻게 해야 하는지 모르는 분들이 많이 있습니다. 무턱대고 법원으로 가는 분들이 있는가 하면, 소비자보호원이나 정부기관에 민원을 넣는 분들도 있습니다. 앞선 방법이 잘못된 방법이라고는 볼 수 없지만 적어도 개인정보 침해와 관련된 분쟁을 해결하는 것이 가장 큰 목적이라면 개인정보분쟁조정위원회를 이용하는 것이 가장 빠르고 효과적인 방법입니다. 이번 호에서는 개인정보분쟁조정과 위원회의 역할에 대해 알아보도록 하겠습니다.

• 한국중재학회지:중재연구
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• 제25권1호
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• pp.25-46
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• 2015

Cross-border consumer disputes are on the increase as cross-border trade between consumers and businesses continues to grow. Cross-border consumer disputes are difficult to solve, because there are different languages, laws and institutions between the parties. These consumer disputes can be solved more easily by Online Dispute Resolution (ODR) in comparison with utilizing court processes. ODR is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). On 18 June 2013, the new legislation on Alternative Dispute Resolution and Online Dispute Resolution has been published - the "Directive on Consumer ADR and Regulation on Consumer ODR". The new legislation on ADR and ODR will allow consumers and traders to solve their disputes without going to court, in a quick, low-cost and simple way. The United Nations working group for online dispute resolution of cross-border electronic commerce transactions (UNCITRAL Working Group III) has been underway since 2010 to continue its work on procedural rules for ODR.

• 한국중재학회지:중재연구
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• 제18권3호
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• pp.139-163
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• 2008

The Collective Dispute Mediation was introduced to Korea with complement the Verbandsklage which was said to be poor at monetary compensation for consumers' damages. and The Collective Dispute Mediation also seems very likely to the class action, but one can resolve the dispute before filing a law suit under the Collective Dispute Mediation. The validity of the Collective Dispute Mediation is the same as the "settlement in court". After reaching the Collective Dispute Mediation, one may have a right to ask the compulsory execution. Under the Collective Dispute Mediation the damaged party must take part directly in the dispute, because the Collective Dispute Mediation is also included in the dispute resolution. Therefore a problem that how can the damaged consumer, who do not directly take part in the dispute process, get the remedy alternatively may arise. However, this problem is solved by Compensation Plan Letter which is described in the "Framework Act on Consumer". By the Compensation Plan Letter, the person who do not directly take part in the dispute process can be remedied ex post facto(Article 68). This thesis is study on The Function and Task of Collective Dispute Mediation in the Framework Act on Consumer in our state.

• 한국중재학회지:중재연구
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• 제24권1호
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• pp.111-132
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• 2014

Recently, there have been discussions about the necessity of consumer arbitration such as ADR. The debate has progressed, because this area of arbitration has expanded into the press and medical fields. However, there is not an act for regulating consumer arbitration in South Korea. Thus, this issue has been deliberated at UNCITRAL Working Group III. The core issue of this deliberation is the validity of consumer arbitration. Especially if a pre-dispute arbitration agreement is contracted online, it progresses by using standardized terms; therefore it is possible that the Standardized Terms Regulating Act judges the relevant terms. This thesis consists of the following: First, concepts and categories of arbitration agreements. These include arbitration agreement, pre-dispute arbitration agreement, and arbitration agreement through standardized terms. Second, the validity of the above agreements will be discussed. There are three positions concerning their validity: affirmative as de lege ferenda, negative, and restrictively negative. Similar discussions concerning German law and cases would be helpful to specify and compare the issue. When a consumer arbitration agreement is contracted through standardized terms, it is necessary that the required formality of the agreement has been satisfied, before the effect of the agreement may be regulated by the German Civil Code.

• 대한가정학회:학술대회논문집
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• 대한가정학회 2005년도 제58차 정기총회 및 추계학술대회
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• pp.154-154
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• 2005

• 의료법학
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• 제6권1호
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• pp.89-106
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• 2005

• 식품문화 한맛한얼
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• 제2권3호
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• pp.106-107
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• 2009

• 식품문화 한맛한얼
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• 제2권2호
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• pp.93-95
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• 2009