• 식품문화 한맛한얼
• /
• v.3 no.2
• /
• pp.197-198
• /
• 2010

"호미로 막을 일을 가래로 막는다." 다양한 형태의 사건을 대하다 보면 종종 생각나는 속담이다. 모든 일이 그렇겠지만 시의 적절한 대응은 일을 쉽게 만든다. 시간이 흐를수록 사건을 해결할 단서들은 사라지고 그 해결방법도 줄어든다. 그리고 더 많은 시간이 흐르면 법적으로 청구할 수 있는 권리마저 사라진다. 일상생활에서 흔히 겪을 수 있는 충동구매 사례에서 소비자 보호 방안을 알아본다

• 식품문화 한맛한얼
• /
• v.4 no.4
• /
• pp.447-448
• /
• 2011

• 식품문화 한맛한얼
• /
• v.4 no.2
• /
• pp.199-200
• /
• 2011

• Journal of Families and Better Life
• /
• v.25 no.4
• /
• pp.197-216
• /
• 2007

The Purpose of this research is to perform survey on employees of Non-Government Consumer Organization and interview with ADR personnel from Korean Consumer Protection Board to have thorough grasp of problems among consumer ADR. Also come up with plan that will activate Non-Government Consumer organization ADR. Result of this research states following remarks as solution First, consumers from Seoul and Gyeonggi area is the only people who use ADR in Non-Government Consumer organization, so other local governments need to concentrate on consumers from rural area to take advantage of the service. Second, low activity of ADR and legal procedure support compare to other services provide from Non-Government Consumer organization. Third, statistic shows that employees from Non-Government Consumer organization recognize importance of consumer's ADR and government's support as well as enforcement of law. Forth, the preparation of Consumer ADR in Non-Government Consumer organization, selecting committee is the most important procedures are reinforce human resource, improvement of organization structure. Fifty, order to establish Consumer ADR in Non-Government Consumer organization, recruit professional manpower is the priority and financial support is also important. All these result would help improve the activity of ADR in Non-Government Consumer organization, which will lead the organization to be more professionalize, globalize and able to segment the market. Further more, Non-Government Consumer organization would develop better ways to take itself to another level to provide better service. Also, create an institution that will help consumer's dispute and legal procedure. It will prevent future victims and protect consumer's right.

• Journal of Arbitration Studies
• /
• v.19 no.3
• /
• pp.199-217
• /
• 2009

During the urbanization progresses, apartments such as the house of commons, representing our homes are situated in space. However, many consumer problems of our country's apartment house are caused by the government's failure of housing policy and consumer dispute resolution system In this study, apartment house and alleviate consumer disputes relating to in proactive ways to improve the government's housing policy was presented. At the same time, since the revision of Consumer Fundamental Act on collective alternative dispute resolution system has proposed scheme, this occurred after a dispute to resolve the dispute can be more efficient ways.

• 월간 기계설비
• /
• no.9 s.194
• /
• pp.59-63
• /
• 2006

시공을 하다가 손해를 보았는데도 발주자 혹은 원도급업체에서 인정을 안해준다면 어떻게 해야 할까? "소송을 할까?", "다음 공사는 어떻게 해. 그냥 손해보고 말지 뭐", "아니야 그냥 넘어가기에는 너무 억울해" 설비건설업을 하다보면 누구나 한번쯤 이런 경험이 있었을 것이다. 이럴 경우 공정거래위원회에 문의 하거나 건설하도급분쟁조정협의회에 문의하다가 정 안될 경우 소송에 돌입한다. 소송의 경우 대법원의 최종 판결이 나기까지 2~3년은 고스란히 걸림은 물론 소송비용도 만만치 않다. 이렇게 기간이 길지 않고 가격도 저렴하면서 해결 가능한 방법은 없을까? 물론 있다. 공정거래위원회에 제소하면 된다. 공정거래위원회는 국무총리 소속의 장관급 중앙행정기관이자 합의제 준사법기관으로서 경쟁정책을 수립 · 운영하며 공정거래관련 사건을 심결 · 처리하는 역할을 하고 있다. 정부는 지난 84년 하도급자보호 및 소비자의 보호를 위해 「하도급거래공정화에 관한 법률 」과 「약관의규제에 관한 법률」을 84년과 86년에 각각 제정함으로써 상대적으로 약자인 하도급자도 법의 보호를 받게 되었다. 본지는 지난 7월호 대한상사중재원의 '중재제도'에 이어 이번 8월호에서는 건설하도급분쟁조정협의회를 게재했고, 이번호에는 공정거래위원회에 대하여 게재한다.

• Journal of Arbitration Studies
• /
• v.19 no.2
• /
• pp.73-94
• /
• 2009

There are significant differences between disputes among enterprises and disputes between consumers and an enterprise. A majority of consumers may suffer from the same damages at the same time with small amount concerned and sometimes low chances for find the real cause. Among these distinctive features, the most significant characteristic in consumer-business disputes can be found in that consumers are in a disadvantageous position compared to businesses. When it comes to consumer policy, the biggest aim lies with turning back the damage a consumer is suffering into normalcy. In this regard, the Consumer Dispute Resolution System is the most essential among consumer policies. In Korea, the Collective Alternative Dispute Resolution (ADR) System was introduced to the Consumer Dispute Resolution System in 2007 in line with revision on the Consumer Basic Law. However, smooth damage redress for consumers is still not taking place. Against this backdrop, this report suggests that 'consumer arbitration' program should be introduced to the Consumer Dispute Resolution System as part of making good and smooth progress for consumer damage redress.

• Proceedings of the CALSEC Conference
• /
• 1998.10a
• /
• pp.17-25
• /
• 1998

$\square$ 경쟁 원리에 따른 민간주도 추진 및 최소한의 정부 규제 (환경조성/수요창출 등) $\square$ 전자거래의 안전성, 신뢰성 확보 및 이용자의 권익 보호 (과세원칙/전자지급제도/전자서명, 인증, 암호화/지적소유권보호/소비자보호, 개인정보보호, 분쟁조정) $\square$ 글로벌화의 환경변화에 능동적으로 대응하는 유연한 법제도의 수립 및 시행 (과세 원칙 /전자지급제도) $\square$ 전자거래 기반에 대한 자유로운 현실적 접근. 활용 및 신뢰성ㆍ저렴화 선결 (전자거래기술개발 및 표준화) $\square$ 전자거래 관련 국제협력의 촉진 $\square$ 준비된 소비자 대응 및 네트워크 수요자를 대비한 1:1 마케팅 환경 조성 (집단적 의사대변) $\square$ 기술적 규제를 대비한 개도국 입장의 지속적인 요소기술 연구활동 촉진 및 EC 인프라 구축 $\square$ EC관련 규제체제와 기존 상거래와의 충돌 가능성 제거 및 흡수 (현실/규제의 융합) $\square$ EC 인프라 공동운영 및 거래의 수평적 협동 지원(중략)

• Journal of Arbitration Studies
• /
• v.27 no.2
• /
• pp.107-119
• /
• 2017

In the process of online trading, many unexpected conflicts may occur. The consumer wishes to perform transactions with a seller by trusting the seller's listings, but there are times when even major companies such as Kakao edit their original listings. When the seller edits their listing, it is extremely difficult for the consumer to prove and deal with the problem. If they don't deal with them carefully they may be accused of denigration. This study proposes a consumer protection system to resolve this problem. In case a problem occurs, proof that the original listing was edited can be submitted to a judge in court by using this system, thus preventing these types of problems from happening. If this system is installed, both the seller and consumer know that the terms of contract cannot be falsely changed to the advantage of either side, so the source of the problem can be prevented. This study analyzes the reasons behind the conflicts and presents a systematic way of preventing the problem. This method does not present a financial burden, and provides a way for transactions to be held based on trust for the seller and consumer.

• Journal of Arbitration Studies
• /
• v.24 no.2
• /
• pp.53-80
• /
• 2014

This article focuses on the Active Plan for Alternative Dispute Resolution(ADR) in financial Dispute. The financial consumers of Korea had suffered greatly from the IMF in 1997 and the global financial crisis in 2008, which also increased financial conflicts significantly. In particular, active financial transaction, due to the development of computer and financial techniques causes frequent consumer financial conflicts. It is beneficial to settle them for judicial economy through an alternative conflict arbitration system instead of lawsuit at the court. Many advanced countries settle financial conflicts through various ADR in their numerous financial conflicts. In the settlement of financial conflict, the ADR system, covering mediation and arbitration, is useful and appropriate. Each governmental institution has various conflict settlement organizations, and it is necessary to operate them effectively. In order to settle financial conflicts properly, it is necessary to study law on financial consumer protection, and it is also necessary to understand practical custom and practical knowledge and to systematize them. Further, it is important to manage financial conflict-related data, to accumulate professional experiences, and to prepare a financial conflict settlement system in order to introduce financial education earlier to the whole nation.