• Journal of Families and Better Life
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• v.32 no.2
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• pp.13-26
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• 2014

The theory of planned behavior proposed by Ajzen predicts that certain behaviors are determined by behavioral intentions which are affected by an attitudinal belief toward the behavior, the subject norms, and the individual's perception of their control over the behavior. This study's aim is to examine consumers' inappropriate complaint behaviors, using the theory of planned behavior. Consumers' inappropriate complaint behaviors are defined by two types, which are low -and high-intensity inappropriate complaint behavior based on the primary data collected from a group of consumer affairs professionals in the business field. The survey questionnaire was administered to 1,000 consumers via an on-line survey. The two models were assessed with path analysis in order to predict consumers' inappropriate complaint behaviors, using the theory of planned behavior. The results are as follows: First, two types of inappropriate compliant behaviors were identified according to the results of an exploratory study conducted by professionals who had been employed at the department of consumer affairs. Second, the theory of planned behavior is adequately fitted to examine the factors related to consumers' inappropriate complaint behaviors. Also, all three variables based on the theory of planned behavior, -perceived behavior control, subjective norm, and attitude-had a significant effect on inappropriate complaint behavior intention. Third, consumers' inappropriate complaint behavior intention played the most significant role in low-intensity inappropriate complaint behavior, whereas attitude was found to play a significant role in high-intensity inappropriate complaint behavior. The significance and implication were discussed in terms of effective customer management strategies.

• Korean Journal of Culture and Social Issue
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• v.11 no.1
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• pp.43-57
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• 2005

Data were collected from 310 6th, 7th, and 8th grade students and parents by questionnaires and analyzed by t-test and multiple regression analysis. The higher parents attachment and parents monitoring, the higher prosocial behavior towards parents and siblings, the higher perspective-taking, the higher prosocial behavior towards parents, and the higher socioeconomic status, the higher prosocial behavior towards siblings. More prosocial behavior toward parents was reported by girls than by boys. Prosocial behavior toward siblings did not show a gender difference. In the total group, high parent attachment and perspective-taking predicted prosocial behavior towards parents; high parent attachment and socioeconomic status predicted prosocial behavior towards siblings. In the boy group, high parent attachment and perspective-taking predicted prosocial behavior towards parents; high socioeconomic status predicted prosocial behavior towards siblings. In the girl group, high parent attachment predicted prosocial behavior towards parents and high parent attachment and socioeconomic status predicted prosocial behavior towards siblings. Discussion focused on the relative importance of parents attachment, perspective-taking, and socioeconomic status in predicting early adolescents' prosocial behavior.

• Asia Marketing Journal
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• v.2 no.2
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• pp.86-113
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• 2000

본 연구는 환경지향제품구매와 재활용행동을 설명하기 위한 것으로 Schwartz 가 제기한 규범이론에 관한 이론고찰과 실증분석을 병행하고 있다. 규범이론의 핵심은 사회규범을 개인의 행동으로 전환시키는 과정을 설명하는 것이다. 규범이론에 따르면 환경지향제품구매와 재활용과 같은 이타적 행동은 사람들이 일종의 추상적이고 객관적인 방식으로 동의하는 도덕적 행동에 관한 사회규범으로 시작된다. 그러나 사회규범은 행동을 지배하기에는 너무 일반적이고 소원하다. 따라서 이러한 사회규범은 개인적 차원에서 우리들 각 개인에게 적응되어 개인규범이 된다. 사회규범은 사회적 구조의 차원에서 존재하는 반면 개인규범은 강력하게 내면화 된 도덕적 태도가 된다. 개인이 규범을 내면화 했지만 이에 따라 행동하지 않을 수도 있는 데 상황에 적절하도록 개인규범이 정의되어야 한다. 규범이론은 주어진 상황에 적절하도록 사회규범을 개인규범으로 정의하도록 유도하기 위해서는 바로 행동결과지각과 책임귀인지각이 개입되어야 한다고 제기하고 있다. 본 연구는 이상의 규범이론에 근거하여 소비자의 환경지향제품구매행동과 재활용행동을 설명하고자 다음 세 가지 연구목적을 설정하였다. 첫째, 사회규범이 개인규범의 형성에 어떠한 영향을 미치는가? 둘째, 사회규범이 내면화 된 개인규범은 환경지향제품구매행동과 재활용행동에 직접적인 영향을 미치는가? 셋째, 규범이론은 조절변수가 개입되는 경우 개인규범이 행동으로 전환되는 것이 더욱 용이해진다고 제기한 바, 조절변수의 하나인 환경지향행동결과의 중요성지각의 영향을 검증하고자 한다. 연구결과, 환경문제가 개입된 상황에서 사회규범은 개인규범의 형성에 강한 영향을 미치며 개인규범은 다시 환경지향제품구매와 재활용행동에 영향을 미치는 것으로 나타났다. 그리고 환경지향행동결과의 중요성지각 역시 개인규범이 환경지향제품구매행동으로 전환되는 과정에서 조절적 역할을 함으로서 양변수간 관계를 더욱 강화하는 변수임을 연구결과는 제시하고 있다. 그러나 개인규범-재활용행동사이에서의 조절적 역할은 없는 것으로 나타났다.

• The Journal of the Korea Contents Association
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• v.4 no.3
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• pp.41-51
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• 2004

The objectives of this study is to suggest marketing strategies directed of retroactive-socialized parents who have environmental-educated children at school. For this purpose, this study based on the consumer socialization agent such as family and demographic variables were studied. The scope of this study includes attitudes toward price and advertising, and interests related to environmental problems and environmental-products preference. As a result, The parents of environmental-educated children get much more environmental information and show favorable buying behaviors for environmental-products. Most of parents who get environmental information from children educated at school show favorable attitude towards the advertising and also show more preference to environmental-products and more frequent communication among family members. Parents who have environmental-educated children were insensitive to price, more consciousness about environmental problem and flexible to change in their buying behaviors. In conclusion, This study shows that behaviors of children had a significant influence on buying behavior of parents.

• Journal of Families and Better Life
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• v.15 no.1
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• pp.27-40
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• 1997

This article focuses on the environmentally responsible consume disposal behavior and the effects of socio-demographic variables and the ecologically concerned. consumer attitudes on it. Data was collected from 458 housewives who live in Ulsan city. The results indicated as follows. First the ecologically concerned. Second the environmentally responsible consumer disposal behavior of household durables and semi-durables differs significantly according to wife's religion and occupation. Third the ecologically concerned consumer attitudes was positively correlated with the environmentally responsible consumer disposal behavior. Fourth as the ecologically concerned consumer attitudes was controlled the effects of wife's religion was disappeared.

• Journal of Families and Better Life
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• v.17 no.4
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• pp.133-148
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• 1999

This study is conducted a survey of consumer problems and dissatisfactionand their complaining behavior with door to door and mail order sellings. Results of the study show that both door to door selling and mail order selling the level of consumer complaining behavior was below median point. Path analysis of the variables affected complaining behavior showed that total causal effect to the biggest consumer dissatisfaction.

• Management & Information Systems Review
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• v.35 no.3
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• pp.131-153
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• 2016

This research suggests a structural model of green purchase behavior, focusing on the moderating effect of affordability. Affordability means buying power or ability to buy products. Based on the literature review, a research model of behavior of buying green products was proposed and tested empirically using the field study. To examine the proposed research model, the reliability and validity verifications on measurement items were carried out and then the structural equation model analysis was applied to test the model. Lastly, to test the moderating effect of affordability, a two-group model(using Amos program) was used subsequently so that it could be determined whether or not there was any significant difference in structural parameters between the high affordability group and the low affordability group. The empirical results are as follow: Firstly, green purchase attitude is influenced by ecological concern and collectivism, then green purchase attitude has an impact on green purchase intention, and in turn, green purchase intention affects green purchase behavior. Secondly, affordability significantly moderates the relationship between green purchase intention and green purchase behavior. These results are consistent with the past researches and based on them, some managerial implications are given.

• Proceedings of the Korea Association of Information Systems Conference
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• 2001.12a
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• pp.340-347
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• 2001

전자상거래를 위한 인터넷의 웹사이트 구축 문제는 기업이나 조직의 중요한 새로운 마케팅 창구로서의 역할 때문에 그 중요성을 인식하고 효과적 디자인을 기반한 사이트구축이 이슈화 되었다. 그리하여 성공적인 인터넷 비즈니스를 위한 웹사이트의 구축 방법론이나 가이드라인의 연구가 필요하게 되며, 최근 소비자의 행동을 분석하여 이를 소비자 구매욕구를 증진시키는 방안으로 활용하여 전략적인 웹사이트를 구축하도록 제시하는 많은 연구들이 제시되고 있다. 그러나 전략적인 관점에서 웹사이트를 구축하거나 이미 구축된 웹사이트를 전략적 관점에서 개편하려고 할 때 사용될 수 있는 뚜렷한 방법론이 존재하지 않기 때문에 이런 관점의 분석모형이 절대적으로 필요한 실정이다. 이에 본 연구에서는 전략 형성과정에서 유용하게 사용될 수 있는 FCM(Fuzzy Cognitive Map)을 소개하고 이를 바탕으로 보다 구체적인 웹사이트 디자인 요소를 분석, 평가 할 수있는 방안을 제시하고자 한다. 본 논문에서 제시하는 FCM기반의 분석은 웹사이트의 성공요인들로 꼽히는 요인들간의 인과관계를 고려하여 웹사이트 구축의 요인간의 영향력의 민감도 분석을 할 수 있는 접근법으로서의 활용도가 기대된다.

• Environmental and Resource Economics Review
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• v.10 no.2
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• pp.161-172
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• 2001

누진요금에서의 수요행위는 그 복잡성으로 인해 많은 논의를 불러 왔다. 그러한 논의 중 주요한 하나는 과연 소비자들이 한계가격에 반응하는가 아니면 평균가격에 반응하는가이다. 본 연구에서 우리는 서울시 가정용 상수도 수요 자료를 사용하여 체증 누진요금에서의 가격인식 행동을 분석하였다. Shin (1985)의 방법론이 분석을 위하여 사용되었으며, 내생성 문제를 해결하기 위해 도구변수 추정법이 사용되었다. 분석 결과 서울의 경우에는 소비자들이 한계가격보다는 평균가격에 반응함을 알 수 있었다.

• Journal of Global Scholars of Marketing Science
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• v.15 no.1
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• pp.41-60
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• 2005

The purposes of this study were 1)to examine the conceptual structure of purchasing motives and information seeking of beauty service, 2)to find out the effects of purchasing motives on information seeking, and 3)to investigate the differences of purchasing motives and information seeking according to the demographic variables. The questionnaire was developed based on pretest and previous studies, and completed by 331 female consumers living in Seoul and Busan. Data were analyzed by factor analysis, Cronbach's a, regression analysis, Pearson's correlation, ANOVA, and Duncan test. The results are as follows; First, factor analysis showed that the purchasing motives of beauty services consisted of five factors, such as Fashionableness, Impulse purchase, Special event, Mood & Recreation, and Practical purchasing needs. And the information seeking for beauty services consisted of four factors, such as Mass media, Opinions of neighbors, Experience & Observation, and Sales hook. Second, mass media was effected by fashionableness, impulse purchase, special event, and mood & recreation. Experience & Observation was effected by fashionableness, special event, and mood & recreation. Sales hook was effected by fashionableness, and impulse purchase. Third, the dimensions of purchasing motives and information seeking of beauty service were significantly different according to age, marriage or unmarried, and duties.