• Journal of the Korean Home Economics Association
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• v.39 no.7
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• pp.145-163
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• 2001

The purpose of this study was to evaluate counseling services in consumer counseling sites. We analyzed the contents and services of consumer counseling from the following internet sites; http : //www . gcn. or. kr , http : //www. jubuclub. or. kr, http : //www. cacpk. erg, http : //www . tor. co. kr/~ consumer, http : //civ. miriman. co. kr, http ://my. netian .com/~rokmc9. The major findings were summarized as follows: (1) All sites provided both a lot of information on consumer affairs and services for consumer counseling. (2) Two out of six private consumer counseling sites were technically inappropriated. They are wow.gen.or.kr and cia.miriman.co.kr (3) Consumer counseling services with specialized information and laws on consumer affairs were more likely provided from sites of consumer organizations than personal sites. (4) Personal sites made more consumer friendly communication than organization sites.

• Korean Journal of Human Ecology
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• v.12 no.5
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• pp.669-685
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• 2003

This research examined the work performance by consumer counselors, evaluations of their counseling work, the level of their satisfaction, and willingness to sustain consumer counseling work among Consumer Agencies and also identified the variables influencing the evaluation scores on those. The results were summarized as follows. First, the evaluation scores on the work performance of consumer counseling were generally high and they turned out to be generally satisfied with their work. On the other hand, most counselors responded that they would continue their counseling work. Second, there were differences in evaluation scores about speed and specialized area of counseling among Consumer Agencies. Counselors who worked for the Korea Consumer Protection Board recorded high scores in those both criteria. There were differences in the willingness of counselors to continue their counseling work among Consumer Agencies, too. Third, the evaluation scores in six areas of counseling tasks were high when the degree of satisfaction of counselors were high or when agencies treated the counseling important. Fourth, when counselors earned more salaries and owned the experience of in-firm training and when the Consumer Agencies highly valued counseling as consumer tasks, the degree of satisfaction among counselors increased. Finally, when counselors were old, major in consumer science, and held regular work-schedule, they exhibited high degree of satisfaction in their counseling work and they showed greater willingness to sustain their counseling work.

• Journal of Family Resource Management and Policy Review
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• v.8 no.2
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• pp.15-26
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• 2004

This research evaluated counseling tasks performed by consumer counselors between Korea and Japan. Results of this research could be summarized as follows. First, not only female but also male counselors occupied counseling tasks in Korea, in Japan, all counselors were female, most of whom were married and older than in Korea. The average number of counselors in Korea was large than those in Japan, but income of counselors was higher in Japan. Average numbers of counseling were large, the level of perception on the significance of counseling tasks was lower in Korea, but degree of job satisfaction was higher in Korea than their Japanese counterparts. Second, evaluation scores of Korean counselors were higher than those in their Japanese counterparts in the light of objectiveness and fairness of counseling. On the other hand, the degree of job satisfaction among counselors and their perceptions on the significance of counseling tasks affected the evaluation scores. In contrast, both degree of job satisfaction and hours of job-training education generated those impacts. finally, Korean counselors highly evaluated their agencies' counseling tasks than their Japanese counterparts. In sum, this study showed that the overall performance of consumer counseling tasks was more positive in Korea than in Japan.

• KDI Journal of Economic Policy
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• v.45 no.3
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• pp.49-73
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• 2023

This study examines the usage status of legal services provided by lawyers targeting domestic consumers and investigates empirically how much online platforms that facilitate lawyer search and consultation can increase consumers' utility, and how much the lawyer legal service market will expand through this. To this end, this study applies a discrete choice demand model to the data collected through a conjoint survey to estimate the value of the lawyer search and consultation platform perceived by consumers, and estimates the effectiveness of the platform in expanding the market for lawyer legal services through a simulation method. As a result of the analysis, the relative value that consumers place on finding and consulting a lawyer using the online platform instead of being introduced to a lawyer by an acquaintance or searching for a lawyer offline is estimated to be about 70,414 won. It was found that the existence of lawyer search and consultation platforms could increase the market size of legal services by as little as 18.9% to as much as 70.2%. In particular, the platforms are expected to increase the accessibility of legal services to vulnerable groups.

• Product Safety
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• no.2 s.146
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• pp.49-49
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• 2006

지난 1월중 이루어진 PL상담건수는 모두 28건이었으며, PL상담록과 제품별 회의내용 중에서 특히 중요하다고 여겨지는 사안을 발췌하여 여기에 게재하오니 전기용품제조업체 및 수입업체는 물론 소비자 여러분의 많은 참고가 있기를 기대합니다.

• Product Safety
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• no.12 s.156
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• pp.53-53
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• 2006

지난 11월중 이루어진 PL상담건수는 모두 26건이었으며, PL상담록과 제품별 회의내용 중에서 특히 중요하다고 여겨지는 사안을 발췌하여 여기에 게재하오니 전기용품제조업체 및 수입업체는 물론 소비자 여러분의 많은 참고가 있기를 기대합니다.

• Product Safety
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• no.9 s.153
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• pp.53-53
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• 2006

지난 7월중 이루어진 PL상담건수는 모두 21건이었으며, PL상담록과 제품별 회의내용 중에서 특히 중요하다고 여겨지는 사안을 발췌하여 여기에 게재하오니 전기용품제조업체 및 수입업체는 물론 소비자 여러분의 많은 참고가 있기를 기대합니다.

• Product Safety
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• no.11 s.155
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• pp.49-49
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• 2006

지난 10월중 이루어진 PL상담건수는 모두 24건이었으며, PL상담록과 제품별 회의내용 중에서 특히 중요하다고 여겨지는 사안을 발췌하여 여기에 게재하오니 전기용품제조업체 및 수입업체는 물론 소비자 여러분의 많은 참고가 있기를 기대합니다.

• Product Safety
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• no.6 s.150
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• pp.55-55
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• 2006

지난 5월중 이루어진 PL상담건수는 모두 26건이었으며, PL상담록과 제품별 회의내용 중에서 특히 중요하다고 여겨지는 사안을 발췌하여 여기에 게재하오니 전기용품제조업체 및 수입업체는 물론 소비자 여러분의 많은 참고가 있기를 기대합니다.

• Product Safety
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• no.1 s.157
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• pp.55-55
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• 2007

지난 12월중 이루어진 PL상담건수는 모두 22건이었으며, PL상담록과 제품별 회의내용 중에서 특히 중요하다고 여겨지는 사안을 발췌하여 여기에 게재하오니 전기용품제조업체 및 수입업체는 물론 소비자 여러분의 많은 참고가 있기를 기대합니다.