• Title/Summary/Keyword: 성과-기대 척도

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The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall (온라인쇼핑몰 환경에서 물류서비스품질, 고객만족, 관계지향성이 재구매의도에 영향을 미치는 관계에 관한 연구)

  • Kim, Do-Goan;Ryu, Il
    • Journal of the Korea Society of Computer and Information
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    • v.13 no.2
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    • pp.251-258
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    • 2008
  • The purpose of this study is to examine the structural relationship among logistics service quality, relationship-orientation for on-line shopping malls, customer satisfaction and repurchase intention in on-line shopping malls. Based on extensive review of relevant literature, nine components of logistics service quality and six components of relationship orientation are introduced in this study. And a conceptual model is developed and four research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality is positively and significantly associated with customer satisfaction, and relationship- orientation is the antecedent variable of repurchase intention in the on-line shopping mall. In conclusion, it is revealed that logistics service quality and relationship-orientation play a major role in the success of on-line shopping mall.

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A Study of the Moderating Role of Heterogeneity in the Process of Customer Satisfaction Formation on Public Services (공공서비스의 이질성 정도에 따른 고객마족혀엉과정 차이에 관한 연구)

  • Kim, Young-Ku;Kim, Kyoung-Hwan;Ha, Young-Chul
    • Journal of Global Scholars of Marketing Science
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    • v.8
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    • pp.207-232
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    • 2001
  • Many customer satisfaction studies have accepted the confimation/disconfirmation paradigm, but the findings as the antecedents of consumer satisfaction are mixed. So rather than asking whether or not there is a direct effect of a certain variable on satisfaction, it is necessary asking when does a certain variable have a direct effect on satisfaction. According to this result, we assume that the situation has a direct effect on satisfaction. So this study has investigated the moderating role of perceived heterogeneity as a unit of situation, in the process of customer satisfaction formation, especially on public service. We have found such thing as follows. 1) situation has an effect on customer satisfaction. 2) perceived heterogeneity of the customers, as a situation variable, lets the process of their satisfaction formation differ. 3) through these studies, the confirmation/disconfirmation paradigm are able to extend on public services.

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A study on the effects of DINESERV's 5-dimensions by multiply-model on satisfaction, revisit intention and customer loyalty (곱모형에 의한 외식업 서비스품질 5차원이 고객만족도, 재방문의도 및 고객애호도에 미치는 영향)

  • Cho, Yoon-Shik
    • Journal of the Korean Data and Information Science Society
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    • v.20 no.2
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    • pp.273-281
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    • 2009
  • The gap(P-E)-model is based on the disconfirmation paradigm that tries to under stand the effect of the gap between before purchase expectations and after purchase perceptions of the product performance on dependent variables such as customer satis-faction. But Bhote proposed multiply($I{\times}P$)-model instead of gap(P-E)-model in 1998. This paper is focused on Bhote's multiply($I{\times}P$)-model in food service industry. The purpose of this research is to test whether DINESERV's 5-dimensions by multiply($I{\times}P$) model fits in explaining satisfaction, revisit intention and customer loyalty. The F-value of regression model was used to test the fitness of regression model of the multiply($I{\times}P$)-model. Through analysis, it was found that the multiply($I{\times}P$)-model fits.

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Validation of the Korean Version of the Perfectionism Inventory (PI) for Gifted Students (한국판 PI(Perfectionism Inventory)의 타당화 연구: 영재학생을 대상으로)

  • Yoon, So-Young;Han, Ki-Soon
    • Journal of Gifted/Talented Education
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    • v.25 no.5
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    • pp.749-765
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    • 2015
  • This study is aimed at validation of the Korean Version of the Perfectionism Inventory which was developed by Hill et al.(2004). To do so, exploratory factor analysis and confirmatory factor analysis with 167 science high school and 161 middle school gifted students were conducted. It appeared 6 factor structure consisting of 'Self-Evaluative Perfection Strivings', 'Parental Pressure', 'Planfulness', 'Striving for Excellence', 'High Standards for Others', and 'Organization', which does not support 8 factor of the original scale. As a result, Cronbach's ${\alpha}$ ranged from .78 to .92 for subscale of PI and .93 for the total scale. The fit of measurement model was found to be ${\chi}^2=1257.618$ (df=792, p=.00), TLI=.903, CFI=.911, RMSEA=.047, indicating most of fit indexes were acceptable. Also, the validity of the scale was examined by the correlations between the PI and MPS. PI Korean version is significant to confirm the factor structure and validity of perfectionism which was influenced by characteristics of gifted students and Korean culture. These results show that the PI is quite reliable and valid tool for measuring perfectionism for gifted students.

A study on testing the ability of Vehicle Detection System in ATMS (차량검지기 성능평가 방안에 관한 연구 (내부순환로 교통관리시스템 영상검지기를 중심으로))

  • 김대호;김승일
    • Journal of Korean Society of Transportation
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    • v.20 no.5
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    • pp.231-244
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    • 2002
  • 현재 다양한 교통정보 서비스와 소통수준 제고를 목표로 국내 여러 도시에서 진행중인 첨단교통관리체계(ATMS)사업이 운영 또는 구축중에 있으며 도로상의 교통정보를 보다 정확히 수집하기 위해 다양한 종류의 차량검지시스템이 도입되고 있으나 기존 국내외 사례를 볼 때 제반 검지기의 성능평가 방안이 사업별로 상이한 기준으로 진행되었으며 객관적인 성능수준을 제시하지는 못하고 있는 것으로 나타났다. 이에 검지시스템의 성능을 평가하기 위한 과정을 최근의 서울시 내부순환로 교통관리시스템의 사례를 토대로 고찰한 결과 시공단계에서 지속적인 튜닝과 성능제고방안을 추진한다면 상당한 수준의 정확도 확보를 기대할 수 있음을 알 수 있었다. 또한 제시된 평가방안은 향후 보완을 거쳐 타 시스템에 있어 초기설치시 또는 유지관리시 성능의 척도로써 목표를 선정하고 활용하는 데 있어 하나의 대안으로 제시할 수 있을 것이다. 이에 제반 ATMS관련 연구기관에서는 시스템의 성능과 정확성을 좌우한다 해도 과언이 아닌 차량 검지기에 대한 성능평가 기준의 표준화 방안에 대한 연구를 진행하여, 검지기 성능제고를 위한 객관적인 기준목표와 각 검지기변 평가기준의 표준화 방안을 제시한다면 통행시간, 속도 등 제공정보의 신뢰성을 상당수준 향상시킴과 동시에 사업시행에 따른 시행착오를 최소화할 수 있을 것으로 기대한다.

발전 설비의 가동 중 신뢰성 평가를 위한 연속압입시험법의 활용

  • Song, Won-Seok;Gang, Seung-Gyun;Kim, Yeong-Cheon;Kwon, Dong-Il
    • Proceedings of the Korean Reliability Society Conference
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    • 2011.06a
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    • pp.125-130
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    • 2011
  • 발전 설비는 기대 수명동안의 안정성을 확보하기 위하여 해당 규격에 부합하도록 설계하여 건설된다. 하지만 가동 중 다양한 복합 환경에 노출됨에 따라 구조물을 이루고 있는 재료의 열화 현상이 가속화되어 예기치 못한 파손이 발생할 수 있다. 기계적 물성은 재료의 기계적 거동을 나타내는 주요 척도가 되며 이는 신뢰성 및 안전과 직결된다. 하지만 기존의 역학물성을 측정하는 대부분의 시험법들은 특정 크기의 시편을 요구하고 파괴적인 시험법이기 때문에 가동 중 시설물에 적용하기가 불가능하였다. 이러한 한계점을 극복하고자 비파괴적이고 정량적인 시험이 가능한 연속압입시험법이 최근 각광받는 시험법으로서 많은 연구자들에 의해 연구되고 있다. 이 시험법은 시험 대상물의 형상에 제약을 받지 않으며 시험 절차가 매우 간단하다는 장점을 가진다. 또한 대상의 국소 부위에 시험할 수 있어 취약 부위 판별이 가능하다. 본 연구에서는 대표응력-대표변형률 기법을 통하여 인장물성을 평가하고, 압입 하중 차이를 이용하여 소재에 존재하는 잔류응력을 평가하는 기법을 소개한다. 또한, 연속압입시험을 이용하여 실제 발전소 파이프의 취약부위로 알려진 용접부에 대하여 인장물성 및 잔류응력을 측정함으로써 실제 산업체의 신뢰성 평가가 적용할 수 있음을 확인하였다.

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Subjectivity on Communication Styles of Nursing Freshmen : Q Methodological Approach (간호대학 신입생의 의사소통 스타일에 대한 주관성 연구 : Q 방법론적 접근)

  • Park, Jeoung-Weon;Jung, You-Hee
    • The Journal of the Korea Contents Association
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    • v.15 no.9
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    • pp.329-341
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    • 2015
  • The purpose of this study was to identify the types of subjectivity on communication styles of nursing freshmen and explore their properties by using the Q Methodology. Fifty nursing freshmen of P sample classified 55 Q-statements into the normal distribution of 11 point scale. Data were collected from May to June, 2015 and analyzed by using PC-QUANL program. As a result, communication styles are identified as 'Open-interaction facilitator', 'Other-considerate listener', 'Tense-sensitive to criticism person', and 'Non-interactive observer'. Open-interaction facilitators proficiently use verbal and nonverbal expressions, openly disclosing themselves and facilitating interactions with others. Other-considerate listeners primarily consider others before themselves, with careful communication. Tense-sensitive to criticism persons are nervous, sensitive to criticism, and are distractive style, so they have difficulties in intimate interaction with others. Non-interactive observers are bystanders who observe others and feel indifferent to interactions, without any self disclosure. The result of this study will be used for developing communication educational programs for nursing freshmen.

The Study on the Improvement of Self-directed Learning Competency using Blog Systems in Elementary School (초등학생의 자기주도 학습력 향상을 위한 블로그 시스템의 활용)

  • Yun, Kyung-Nam;Han, Seon-Kwan
    • Journal of The Korean Association of Information Education
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    • v.13 no.4
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    • pp.489-496
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    • 2009
  • In this study, we designed and developed new Blog community for the improvement of Self-directed learning competency. We analyzed the effect through series of tests on Self-directed learning competency to obtain the following results. As a result of inspecting the same quality of Self-directed learning competency, this study shows the learning in utilizing weblog suggested that it has more significant difference in improving Self-directed competency than utilizing the normal homepage for learning. Moreover, according to the inspection of low measurement, motivation control and acting control made a significant difference, but the cognitive area has no significance. In conclusion, the proper learning and operation in the class in utilizing Blog community suggested that through the study of Self-directed learning competency is the best because it affects the learner's motivation and behavior.

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Relation between Quality and Current Noise in Carbon Film Resistors (탄소피막고정저항기의 품질과 전류잡음과의 관계)

  • 노홍조
    • Journal of the Korean Institute of Telematics and Electronics
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    • v.9 no.5
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    • pp.34-42
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    • 1972
  • Current noise is an important indication of quality in deposited carbon film resistors. Imperfections in the resistive film create high current densities and consequently high current noise. The magnitude of current noise is depend upon many inherent properties of the resistor such as resistive material and others such as processing, fabrication and packing of resistive elements, etc. Performance tests have definitely established a correlation between current noise and electrical performance of carbon film resistors. To interprete the normal distribution of the current noise index for representative groups of resistors would serve as a powerful tool in judging the Quality control and product uniformity by the manufacturer.

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An Investigation of Structure and Meaning of Rural Amenity (농촌 어메니티 인식의 구조와 의미)

  • 조영국;박창석;전영옥
    • Journal of the Economic Geographical Society of Korea
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    • v.5 no.2
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    • pp.157-174
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    • 2002
  • This study aims to examine the structure and meaning of the perception of rural amenity which rural and urban residents have. Many Lickert scaled questions measure how much important the respondents think about the various items related to rural amenity respectively. It reveals that there is not meaningful difference in the relative importance among three upper dimensions composing the construct of rural amenity, historic-cultural dimension, natural environmental dimension and living condition dimension. This means that our respondents are not willing to pursue historic-cultural aspects and natural environmental aspects at the risk of living condition being able to enjoy comfortable and affluent opportunities. And also, this results reveals that people might have a quite different perception compared with academic discourse putting much weight on historic-cultural dimension and natural environmental dimension.

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