• Journal of Distribution Research
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• v.4 no.3
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• pp.1-22
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• 2000

Many foreign freight forwarders make inroads into domestic markets. Korean freight forwarders are not competitive on th domestic logistics area because of higher customer services by foreign freight forwarders in Korea. The purpose of this research is to analyze degree of satisfaction on customer services attributes of freight forwarders in Korea, and to strengthen the competitiveness of customer services by Korea freight forwarders in contrast to foreign investment freight forwarders in Korea. The results of the research could be summarized as follows.: When freight forwarders are selected, the most important customer service attributes have been ranked in order with 'the accuracy management of shipping order' , the reasonable offers of freight rate' and 'the quick arrangement of vessels' when freight forwarders are selected.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.2
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• pp.112-121
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• 2008

Nowaday the supply chain competitiveness is emphasized more and more than a company's own competitiveness. One of the most important processes in import and export is a publication over the Bill of Loading. In the publication of those bills S/R(shipping request) and check B/L for reviewing are circulated among consignors, forwarders, shipping companies and airlines by fax and e-mail. Or there should be expensive a One to One system, like an EDI. Each party has to re-input S/R data to their own systems and check it several times. The S/R data are converted digital to analog type and analog to digital repeatedly to check in the process. As the process goes by there can be not only input data errors but also waste of time and cost. ECR(electronic character recognition) is a technology can solve the Problem. Considering the data structure of documents in many systems used ECR samples SIR data from documents written in the digital type. But it is not enough with it only. To make N to N composition in reality more efficient we make a documents hub on the web reengineering the existing process to One to One relation. The ECR documents hub system has given us beneficial effects over a year throughout a field test.