• Electronics and Telecommunications Trends
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• v.3 no.4
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• pp.13-24
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• 1988

디지틀 시스팀에서 착오는 도처에서 발생하고 있으며, 특히 디지틀 교환기에서 발생하는 착오는 교환기 성능 저하의 원천으로 음성왜곡, 정보의 손실, 효율 감소 등의 디지틀 서비스에 영향을 주게 된다. 착오성능 평가는 시스팀 성능 및 서비스 품질의 근거가 되는 기본 자료를 제공하기 때문에 시스팀 전반에서 발생되는 착오에 대한 착오 성능을 평가하고 분석할 필요가 있다. 본 고에서는 최근 연구되고 있는 착오 성능 평가를 CCITT의 Stydy Group 연구 및 권고를 중심으로 해서 알아보고, 착오 성능 파라미터를 시스팀 및 서비스에서 광범위하고 유용하게 이용하기 위해 착오 성능 파라미터를 통계적으로 해석한다.

• 한국IT서비스학회:학술대회논문집
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• 2008.11a
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• pp.341-344
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• 2008

일반적으로 알려진 SOA의 장점으로는 개발비용 절감, 기민성, 확장 용이성, 비즈니스 수준의 재사용 등이 있다. 특히 서비스의 재사용은 다양한 시각에서 비추어 지고 있으며, 서비스 재사용 기술 중 일반적이고 많이 사용되는 방법 중 하나가 매시업(Mashup)이다. 그러나, 기존의 서비스나 정보들을 잘 융합하여 사용자가 만족할 수 있는 서비스나 어플리케이션이 모두 개발되는 것은 아니다. 매시업이 되는 과정 중 여러 곳에서 문제점이 발생할 수 있기 때문이다. 따라서 사용자가 만족할 수 있는 고품질의 서비스를 제공하기 위해 본 논문에서는 매시업 방식의 서비스 어플리케이션을 평가하는 품질모델을 제안하여, 이를 기반으로 보다 높은 수준의 매시업 방식의 어플리케이션을 사용자에게 제공할 수 있다.

• Journal of Digital Convergence
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• v.8 no.3
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• pp.95-113
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• 2010

The mobile commerce (m-commerce) has very high market value unlike other technology innovation areas in IT industries and also changing rapidly. Therefore, it is fact that the development of the effective business strategy is challenging in a digital convergence era of m-commerce context. In most of the researches, m-commerce has dealt with conceptual study such as establishment of definition. There are not many studies of influence of information valuation evaluation on users' satisfaction have done so far. In this paper, we have reported a theoretical study as well as empirical analysis and examined an influence of information valuation evaluation have on users' satisfaction. A questionnaire was constructed and data were collected from 192 users of m-commerce system. The results indicated that users' satisfaction was affected by information valuation evaluation and difference between cost satisfaction and service quality satisfaction according to users' specialty.

• Journal of KIISE:Software and Applications
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• v.37 no.6
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• pp.430-445
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• 2010

Effective service description and modeling methodologies are essential for dynamic service composition to provide autonomous services for users in ubiquitous computing environments. In our previous research, we proposed a 'u-Service' as an abstract and structured concept for operations of devices in ubiquitous environments. In addition, we established the mechanism to structure u-Services as an ontology and the description specification to represent attributes of u-Services. However, it did not provide enough methods or standards to analyze and evaluate the effectiveness of the u-Service ontology in the design time. Since existing quality models for software products or computing systems cannot consider characteristics of ubiquitous services, they are not suitable for ubiquitous service ontology. Therefore, in this paper, we propose a quality evaluation model to design and modeling a good ubiquitous service ontology, based on our u-Service ontology building process. We extract modeling goals and evaluation indicators according to characteristics of ubiquitous service ontology, and establish quality metrics to quantify each quality sub-characteristics. The experiment result of the proposed quality evaluation model for u-Service ontologies which are constructed for our previous works shows that we can analyze the design of ubiquitous service ontology from various angles, and indicate recommendations for improvement.

• The KIPS Transactions:PartD
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• v.13D no.4 s.107
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• pp.603-612
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• 2006

Recently the web service area is rapidly growing as the next generation IT paradigm because of increase of concern about SOA(Services-Oriented Architecture) and growth of B2B market. Since a service discovery through UDDI(Universal Description, Discovery and Integration) is limited to a functional requirement, it is not considered an effect on frequency of service using and reliability of mutual relation. That is, a quality as nonfunctional aspect of web service is regarded as important factor for a success between consumer and provider. Therefore, the web service selection method with considering the quality is necessary. This paper suggests the agent-based quality broker architecture and selection process which helps to find a service providing the optimum quality that the consumer needs in a position of service consumer. A theory of agent is accepted widely and suitable for proposed system architecture in the circumstance of distributed and heterogeneous environment like web service. In this paper, we considered the QoS and CoS in the evaluation process to solve the problem of existing researches related to the web service selection and used PROMETHEE(Preference Ranking Organization MeTHod for Enrichment Evaluations) as an evaluation method which is most suitable for the web service selection among MCDM approaches. PROMETHEE has advantages that solve the problem that a pair-wise comparison should be performed again when comparative services are added or deleted. This paper suggested a case study with the service composition scenario in order to verify the selection process. In this case study, the decision making problem was described on the basis of evaluated values for qualities from a consumer's point of view and the defined service level.

• Culinary science and hospitality research
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• v.15 no.2
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• pp.243-254
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• 2009

The purpose of this study is development of the quality assessment for interior space and foodservice management in Italian restaurants. Also this study aims to evaluate them which are consisted of 30 items by Likert 5 point scale. As a result of the evaluation, 'food taste' and 'ingredients freshness' were the most important factors in interior space and the foodservice in Italian restaurants. The IPA technique proved that nine items including Q4, Q9, Q10, Q11, Q14, Q16, Q19, Q24, Q28 were in 'Doing great, keep it up' and five items such as Q13, Q25, Q26, Q27, Q29 that got high expectation and low perception needed to be focused for quality management strategies.

• Cartoon and Animation Studies
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• s.36
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• pp.553-572
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• 2014

In this paper, for the evaluation of the ease of a particular Web site (www.appbelt.net), insert the log tracking code for Google Analytics in a page of the Web site to collect behavioral data of visitor and has studied the improvement measures for the problems of the Web site, after the evaluation of the overall quality of the Web site through the evaluation of Coolcheck. These findings set the target value of the company's priority (importance) companies want to influence the direction of the business judgment are set up correctly, and the user's needs and behavior will be appropriate for the service seems to help improvement.

• Culinary science and hospitality research
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• v.16 no.5
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• pp.208-220
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• 2010

This study investigates the influence of the attractive dining space on customers' restaurant evaluation, using an experiment research method. It also examines whether the perceived risks in purchasing and the affect intensity moderate the effect of the attractive dining space on the restaurant evaluation. Service quality and purchasing intention are set up as a dependant variable in oilier to figure out the effect of the dining space. The summary of the research result is as follows. First, an attractive dining space induces more positive evaluation of service quality and increases purchasing intention. Second, an attractive dining space has more significant influence on the service quality and the purchasing intention of customers in the purchasing situation of high level of perceived risk than in the purchasing situation of low level of perceived risk. Third, it is shown that personal variable such as affect intensity moderates the effect of an attractive dining space on the service quality perception and the purchasing intention.

• Proceedings of the Korean Society for Information Management Conference
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• 2010.08a
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• pp.133-138
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• 2010

LibQUAL+는 도서관서비스의 품질을 이용자에 의해 평가하는 평가도구이다. 이러한 LibQUAL+의 결과를 서비스 품질 향상을 위한 도서관 업무 개선을 위해 사용할 때, 대부분 추가정보를 사용하여 개선안을 마련하고 있으나, 도서관의 관점에서 볼 때 이러한 방법은 개선안의 평가방법 부재라는 문제가 있을 수 있다. 본 연구에서는 추가정보 없이 LibQUAL+의 결과데이터만을 사용하여 도서관 개선안을 개발하는 데에 도움을 줄 수 있는 분석틀을 탐색해본다. 이러한 분석틀은 나아가 LibQUAL+ 뿐 아니라 도서관 이용자의 관점에서 조사되는 다른 설문조사 결과의 분석틀로 이용될 수도 있을 것이다.

• Journal of the Korea Society of Computer and Information
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• v.9 no.4 s.32
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• pp.141-147
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• 2004

Recently, Mobile phone became a great member of people. It is increased an use of mobile phone a population. According to mobile phone service. Also a carrying along like CDMA terminal became a small size. a light weight. A phone increased in an environment mobile phone service. For the reason it is demand as necessary evaluation iterms development and test environment construct. In this thesis. mobile phone service an environment is necessary an test principal and interest. wireless network is used Wireless Data. To recommand a Wireless Data quality evaluation method and to look upon next generation.