• Proceedings of the Korea Information Processing Society Conference
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• 2003.11c
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• pp.1571-1574
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• 2003

소프트웨어 제품 및 서비스의 품질 향상을 위한 방법으로 개발 프로세스의 개선을 목적으로 시작된 SPA & SPI(Software Process Assessment & Software Process Improvement)가 그 효과와 필요성을 인정받고 국내에서도 서서히 기업에 널리 확산되는 추세이다. 하지만 기업 문화의 차이와 시간적, 공간적, 비용적 이유로 SPA의 확산 및 수행에 어려움이 있다. 본 논문에서는 SPA에 GDSS(Group Decision Support System)를 적용하여 좀 더 원활하게 수행하고자 ISO/IEC TR 15504를 모델로 하는 심사 도구의 개발을 위한 연구를 하였다.

• Proceedings of the Korean Information Science Society Conference
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• 1999.10c
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• pp.381-383
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• 1999

광대역 멀티미디어 응용에 필수적인 높은 대역폭과 다양한 서비스 품질(QoS)을 지원할 수 있는 ATM 망의 초기 도입 단계로서 기존 LAN 환경의 데이터 통신 응용들을 우선적으로 수용하기 위한 노력이 국제 표준화 기관들을 중심으로 활발히 진행되었다. IETF(Internet Engineer Task Force)의 IP over ATM(IPOA)과 ATM 포럼의 LAN Emulation(LANE)은 초기에 제안된 대표적인 규격이다. 이 고전적 모델은 이미 많은 곳에 구축되어 있으며 이들 망은 점차 확장되어 서로의 모델간의 통신을 필요로 하고 있다. 그러나 제 3계층에서 연동하는 IETF와 제 2계층에서 연동하는 ATM 포럼의 시각 차이로 인해 두 모델간의 통신은 복잡한 경로를 통해야만 가능하다. 따라서 본 논문에서는 기존의 망 구조를 유지하면서 효율적이고 경제적으로 서로 다른 두 모델간의 통신을 할 수 있는 ATM BRouter를 이용한 방법을 제안하고 제안된 방법에 사용될 ATM BRouter의 구성 및 기능, 구현에 관한 내용을 기술한다.

• The Journal of the Korea Contents Association
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• v.11 no.2
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• pp.22-30
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• 2011

In the IT convergence environment changed with not only the quality but also the material abundance, it is the most crucial factor for the strategy of personalized recommendation services to investigate the context information. In this paper, we proposed the recommendation using the service ontology based context awareness modeling. The proposed method establishes a data acquisition model based on the OSGi framework and develops a context information model based on ontology in order to perform the device environment between different kinds of systems. In addition, the context information will be extracted and classified for implementing the recommendation system used for the context information model. This study develops the ontology based context awareness model using the context information and applies it to the recommendation of the collaborative filtering. The context awareness model reflects the information that selects services according to the context using the Naive Bayes classifier and provides it to users. To evaluate the performance of the proposed method, we conducted sample T-tests so as to verify usefulness. This evaluation found that the difference of satisfaction by service was statistically meaningful, and showed high satisfaction.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.2D
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• pp.217-225
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• 2008

Bus stop is necessary to improve user-focused environment to offer convenient service because of the large number of passengers. This study is to analyze user's evaluation and establishment model of the service levels at bus stop using GAP analysis, IPA and Structural equation model and suggests improvement direction of bus stop. In the GAP analysis, on thirty-one service items of bus stop, the difference appeared highly from the items such as obstacle's facility and the information related to the using bus. In the current IPA service bus operation information, cadence facility and obstacle support facility need to be improved. And in service expectation bus operation information and th exchange facility, the obstacle support facility need to be improved continuously. The evaluation model of bus stop service due to a structure equation's was fitted well by structure equation. In overall satisfaction on bus stop, the waiting satisfaction is more affect the satisfaction of bus use facility. Satisfaction in bus use facility, the related information of bus operation, cadence facility, bus operation information and trans facility, obstacle support facility is more affect compare to other items. The lower overall satisfaction in bus stop is the higher the expectation of overall satisfaction is. Therefore, the information of bus operation and the support facility for the handicapped needs an active improvement plan than ever.

• Management & Information Systems Review
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• v.30 no.1
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• pp.87-105
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• 2011

Although the rapid spread of mobile device like smart phone has increased, One of the main problems of systems is that they do not meet their quality requirements. Many researchers have tried to improve users' satisfaction and enhance their quality of life. The purpose of the study is to examine the moderating effect of lifestyle on the use of mobile internet service. To achieve our research purpose, we used lifestyle, IS success model and quality of life as the theoretical background. Based on the research model, we conducted survey and empirically analyzed the data. We classified user types according to lifestyle as a moderating variable. The results show that users' lifestyle can classify two group: curiosity-independent group and intelligence-pursuit of advanced fashion type. The impact of information and systems quality factors of mobile internet service on user satisfaction are differentiated from these lifestyle group. This paper ends with strategical implication of the study results.

• Journal of Distribution Science
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• v.8 no.4
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• pp.17-23
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• 2010

The Banking industry is expanding rapidly. To keep the competitive advantages, participating companies concentrate their resource to provide the distinguishable services by increasing the service quality. This study is to find that how three kinds of service quality(process, output, and service environment) affect on the customer satisfaction. In this paper, WPCSI (Weighted Potential Customer Satisfaction Index) was developed using Kano model and PCSI. Kano's model of service quality classification was used to improve customer satisfaction, customer satisfaction index was calculated. Customer satisfaction index was calculated using the existing potential for improving customer satisfaction index (PCSI Index) to complement the limitations of the weighted potential improve customer satisfaction index (WPCSI) were used. Analysis using PCSI improve the quality of service levels may be useful in assessing. However, this figure is a marginal degree of importance on customers and quality characteristics have been overlooked but has its problems. A service provided to customers with some important differences depending on the interpretation of the scope for improvement is to be classified. In other words, the level of customer satisfaction and the satisfaction of the current difference between the comparison factor for the company to provide information about the priority of the improvement was not significant. Companies are also considered important that the customer does not consider the uniform quality of service provided can be fallible. In this study, the weighted potential to improve it improve customer satisfaction index (WPCSI) proposed a new customer satisfaction index. This is for customers to recognize the importance of quality characteristics by weighting factors, to identify practical and improved priority to provide more useful information than has been. Weighted potentially improve customer satisfaction index (WPCSI) presented in this study by the customers aware of the importance of considering the quality factor is an exponent. The results, 'Employees' working ability', 'provided the desired service level', 'staff to handle this task quickly enough' to the customer of the factors had significant effects on satisfaction are met. On the other hand 'aggressiveness on the product description of employees', 'service environment as a whole, beautiful enough to' meet and shows no significant difference between satisfaction. But 'aggressiveness on the product description of employees' and reverse (逆) were attributable to the quality. Small dogs and overly aggressive products that encourage the customer dissatisfaction that can result in widening should be careful because the quality factor can be said. As a result, WPCSI is more effect to find critical factors which can affect customer satisfaction than PCSI. After that, we discuss effects and advantages of customer satisfaction using WPCSI. This study, along with these positive aspects, the limitations are implied. First, this study directly to the bank so that I could visit any other way for customers, utilizing the Internet or mobile to take advantage of the respondents were excluded from the analysis. Second, in survey questionnaires can help improve understanding of the measures will be taken. In addition to the survey targeted mainly focused on Seoul, according to a sample, so sampling can cause problems is the viscosity revealed intends.

• Journal of Digital Convergence
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• v.16 no.5
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• pp.85-95
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• 2018

With the scientists and the technicians of the small- and medium-sized enterprises who have been subscribing to the pension service as the subjects, this research took a look at the influences on the intention to continuously subscribe to the pension service and, finally, took a look at the differences between the subscribers of the safety type and the profit type which have been provided by the pension service. Through the questionnaire survey, which collected the data, an actual proof analysis was carried out. Through the statistical program, the degree of the reliability analysis and the feasibility analysis were carried out. And the degree of the suitability of the structural equation model was tested. And, finally, through the research model, the hypothesis was verified and the differences between the groups were analyzed. It appeared that the factors of the reliability and the responsiveness of the service quality factor have the positive influence on the perceived value, which is a parameter. And it appeared that the materiality and the perceptual openness factors cannot have any influence. And the stability and the usefulness, which are the attributed factors of the pension service, had the positive influences on the perceived value. Finally, it appeared that the perceived value of the pension service has a positive influence on the intention to subscribe continuously. Through the results of this research, it can contribute to the invigoration of the pension service. And it is thought that a pension service which is better than the preexistent pension service can be provided.

• Convergence Security Journal
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• v.23 no.1
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• pp.27-33
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• 2023

Digitalization due to COVID-19 has rapidly developed artificial intelligence-based voice recognition technology. However, this technology causes unfair social problems, such as race and gender discrimination if datasets are biased against some groups, and degrades the reliability and security of artificial intelligence services. In this work, we compare and analyze accuracy-based unfairness in biased data environments using VGGNet (Visual Geometry Group Network), ResNet (Residual Neural Network), and MobileNet, which are representative CNN (Convolutional Neural Network) models of artificial intelligence. Experimental results show that ResNet34 showed the highest accuracy for women and men at 91% and 89.9%in Top1-accuracy, while ResNet18 showed the slightest accuracy difference between genders at 1.8%. The difference in accuracy between genders by model causes differences in service quality and unfair results between men and women when using the service.

• Journal of the Korea Society of Computer and Information
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• v.29 no.1
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• pp.69-75
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• 2024

This study focuses on enhancing the understanding of the form and characteristics of traditional towers, or 'pagodas,' by utilizing WebXR technology to enable users to explore 3D models and experience them in virtual reality on the web. Traditional towers in Korea pose challenges for direct on-site verification due to their size, making it difficult to examine the structure and features of each level. To address these issues, this research aims to provide users with a WebXR service that allows them to remotely explore and analyze towers without geographical or temporal constraints. The research methodology involves utilizing WebAR to offer a web-based service where users can directly view the original form of the tower's 3D model using smart devices both online and on-site. However, outdoor conditions may affect performance, and to address this, a tower-outline detection and matching technique was employed. Consequently, we propose a remote support service for traditional towers, allowing users to remotely access information and features of various towers nationwide on the web. Meanwhile, on-site visits can involve experiencing augmented reality representations of towers using smart devices.

• Journal of Global Scholars of Marketing Science
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• v.14
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• pp.39-58
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• 2004

After SERVQUAL was proposed as a measure of perceived service quality, several arguments have been made against its validity and some competing measures have been developed. This paper reviews those controversies. Particularly, it compares the concept of expectation in the research of service quality with that in the research of satisfaction, re-purchase intention and suggests the authors' opinion. In addition, the paper suggests sequential casual relations among expectation, perceived performance and perceived service quality. With the help of previous researches concerning "SERVQUAL" and the related topics, six variables concerning travel services were identified. The six variables are tangibility, reliability, responsiveness, assurances, empathy and costs. Seven hypotheses were developed using these variables. The review of literature covers service's concept, model and method of service quality evaluation, and relationship among the concepts which is related to the service quality. The results of our study suggest further research is necessary to clarify which one is a better tool because we have a conflicting research outcome in terms of model fitting. The study also shows that assurances and costs have positive effect on customer satisfaction. It also turned out that customer satisfaction has positive effect on repurchase intention.