• Title/Summary/Keyword: 서비스 품질 만족

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Mean Response Delay Estimation for HTTP over SCTP in Wireless Internet (무선 인터넷 환경에서 HTTP over SCTP의 평군 응답 시간 추정)

  • Lee, Yong-Jin
    • The Journal of the Korea Contents Association
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    • v.8 no.6
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    • pp.43-53
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    • 2008
  • Hyper text transfer protocol (HTTP) over transmission control protocol (TCP) is currently used to transfer objects in the Internet. Stream control transmission protocol (SCTP), an alternative to TCP, which allows for independent delivery among streams, and can thus reduce the mean response delay of web object. We present an analytical model to find the mean response delay for HTTP over SCTP, therefore, estimate the effectiveness of SCTP over TCP. Typical TCP delay models assume the wired environment. On the contrary, the proposed model in this paper assumes the multiple packet losses and wireless environment where fast retransmission is not possible due to small window. The estimated mean response time can be used the benchmark to meet quality of service (QoS) at end-user. We validate the accuracy of our model using experiments. It is shown that the differences between the results from model and those from experimental are very small below 6 % on average. We also find that the mean response delay for HTTP over SCTP is less than that for HTTP over TCP.

Developmental Solutions of Commercial Sports Facilities (상업스포츠시설의 발전방안)

  • Kang, Ho-Jung;Kim, Kyong-Sik
    • The Journal of the Korea Contents Association
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    • v.9 no.8
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    • pp.401-411
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    • 2009
  • Commercial sports facilities dissatisfy and have the problem in facility management and social institution when we compare with advanced nation. To develop commercial sports facilities, government must improve facility management ability and increase social institutional support. First, to improve facility management ability, government must make effort for instructor's treatment better, employment extension, strengthening of management and marketing ability, improvement of service quality and consumer satisfaction, facility's modernization. Second, to extend social institutional support, government have to make effort for cultivation and disposition of specialized human power, deregulation and institution improvement of sports facility, support extension of taxes and finance, establishing information network of sports facility. Finally, the main body of commercial sports facilities have to make progressive effort for improving facility management ability, and government have to make excellent social environment developing commercial sports facilities.

Purchasing Behavior Analysis on Internet Shopping Mall of Iranian Young Adults (인터넷 쇼핑몰에서의 이란 젊은 성인층의 구매 행태 분석)

  • Sahraeidolatkhaneh, Atieh;Han, Kwan Hee
    • The Journal of the Korea Contents Association
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    • v.16 no.6
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    • pp.73-81
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    • 2016
  • The electronic commerce environment allows customers to search for information and purchase products and services via direct contact with internet markets. Purchasing through the internet is not a real experience of purchasing, but is based on some pictures, information and advertisements of products. To improve E-commerce environment in Iran, purchasing behavior of Iranian young adults in the internet shopping mall is analyzed in this study. The factors which influence the motivation of internet shopping and the selection of internet shopping mall is investigated, and statistical tests were applied between these factors and other variables such as gender, job, age and education. The results of the tests showed that there is a gender difference on one of the shopping mall selection factor (i.e., abundant information about products); also there is a gender difference on the one of the shopping motivation factor (i.e., possibility of comparing products). Besides, there is a job difference (student or non-student) on the factor of 'Purchase frequency per month'. Other facts are also found that Iranian consumers are not sure about a product's quality, so they refuse to buy products such as foods, clothes and other products. Additionally, they are dissatisfied about the safety of internet shopping malls.

Adaptive Call Admission Control Based on Spectrum Holes Prediction in Cognitive Radio Networks (인지라디오망의 스펙트럼홀 예측기반 적응 호수락제어기법)

  • Lee, Jin-yi
    • Journal of Advanced Navigation Technology
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    • v.20 no.5
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    • pp.440-445
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    • 2016
  • There is a scheme where secondary users (SU) use predicted spectrum holes for primary users (PU) not to utilize for efficient utilization of the limited spectrum resources in cognitive radio networks. In this paper, we propose an adaptive call admission control framework that minimizes spectrum hopping call dropped probability (SHDP) for satisfying SU quality of service (QoS). The scheme is based on a call admission control (CAC), bandwidth prediction and adaptive bandwidth assignment. The prediction model predicts not only the number of spectrum holes, but requested bandwidth of SU spectrum hopping call, and then the CAC minimizes SHDP via an adaptive bandwidth assignment in resources not being enough for reservation. We bring Wiener prediction model to predict the resources. Simulations are conducted to compare the performance of proposed scheme with an existing, and show its ability of minimizing the SHDP.

A Priority Allocation Scheme Considering Virtual Machine Scheduling Delays in Xen Environments (Xen 환경에서 스케줄링 지연을 고려한 가상머신 우선순위 할당 기법)

  • Yang, Eun-Ji;Choi, Hyun-Sik;Han, Sae-Young;Park, Sung-Yong
    • Journal of KIISE:Computer Systems and Theory
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    • v.37 no.4
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    • pp.246-255
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    • 2010
  • There exist virtual machine scheduling delays in virtualized environment in which virtual machines share physical resources. Many resource management systems have been proposed to provide better application QoS through monitoring and analyzing application performance and resource utilization of virtual machines. However, those management systems don't consider virtual machine scheduling delays, result in incorrect application performance evaluation and QoS violations In this paper, we propose an application behavior analysis considering the scheduling delays, and a virtual machine priority allocation scheme based on the analysis to improve the application response time by minimizing the overall virtual machine scheduling delays.

Factors Affecting Behavioral Intention to Use the Integrated Platform of Newspaper (신문사 통합형 플랫폼 사용의도에 영향을 미치는 요인)

  • Kim, Daewon;Kim, Min Sung;Kim, Seongcheol
    • The Journal of the Korea Contents Association
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    • v.15 no.4
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    • pp.122-138
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    • 2015
  • This research examines factors affecting behavioral intention to use integrated platform (IP), which is one of the business models regarding paid digital contents, based on extended United Theory of Acceptance and Use of Technology (UTAUT2). IP is a service which is designed to make digital content charged. It combines digitalized format of newspaper, premium news or behind news, and additional information. The results of this paper show that effort expectancy, social influence and hedonic motivation have positive relationship with behavioral intention to use IP (BI). Satisfaction with newspaper shows negative relationship with BI, which means that newspaper and IP can be replaced with each other. Newspaper subscribers tend to have higher BI than non-subscribers. Performance expectancy, gender, age, and satisfaction with website do not have significant effect on BI.

Component Specification Using Z (컴포넌트 명세의 Z 활용)

  • Jang, Jong-Pyo;Lee, Sang-Jun;Kim, Byung-Ki
    • The Journal of Korean Association of Computer Education
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    • v.3 no.2
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    • pp.87-94
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    • 2000
  • Software productivity doesn't satisfy the need of service of software users and software quality isn't improved. Moreover, we still have difficulty in software maintenance. As a plan to counteract solving this crisis, the technology that is called CBSE or Componentware is introduced. Componet Based Software Architecture, one of the technologies associated with CBSE, as a structural description of system, describes both the components composed system of and interaction among these components. Software Architecture provides the technology and the methodology of composition among components in the field of CBSE. is accepted one of core technologies. In this thesis, we analyse information necessary for component specification and then proposed that component specificaton activities using formal specification language Z which is verified with the ability of analysis and logicality. The proposed activities are composed of 9 tasks. By presenting specific 11 products, it is also proposed that component specification activities which is the base of CBSD(ComponentBased Software Development) for reusing.

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The Improvement of Hospital Food Service in Quality and Customer Satisfaction by Using 6-sigma Strategy (6시그마 기법을 통한 병원 급식 서비스 품질 개선 및 환자 만족도 향상)

  • Jeong, Su-Hyeon;Yeom, Hye-Seon;Son, Jeong-Min
    • Journal of the Korean Dietetic Association
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    • v.13 no.4
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    • pp.331-344
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    • 2007
  • This study was performed to improve the hospital food service in quality and customer satisfaction by using 6-sigma strategy which was processed by DMAIC methods. The research procedure was as follows; analyzing the main causes of customer dissatisfaction of food service by using numerical method, and then finding out the standardized problem solving methods, and finally reforming food service process. The effectiveness of 6-sigma activity was measured by ‘food service quality index’, ‘customer satisfaction index’ and ‘total food service satisfaction index’. Food service quality index was calculated by adding grade of soup temperature, food service, delivery time, and setting accuracy. Statistical data analyses were completed by using the Minitab Ver. 14. By performing 6 sigma activity, food service quality index was increased from 67 to 79 points (p<0.05) and customer satisfaction index also rise from 73 to 79points (p<0.05). Satisfaction of meals’ taste, diverse menu, food setting accuracy, remove of food service, overall food service were significantly improved(p<0.05). The results of capability analysis in food service quality index, customer satisfaction index, and total food service satisfaction index were improved 2.11$\sigma$ to 2.49$\sigma$, 1.88$\sigma$ to 2.43$\sigma$, and 2.04$\sigma$ to 2.47$\sigma$ respectively (p<0.05). Therefore this study showed that subjective food service improving process could be measured by objective numerical value which might be used for financial value in hospital management.

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Comparison between 2030 and 5060 segmented markets for loyalty in the fashion accessory market of luxury brand (럭셔리브랜드 패션잡화시장에서의 충성도에 대한 2030과 5060 세분시장 간의 비교)

  • Jung, Young-Won;Kang, Eun-Mi;Park, Eun Joo
    • Journal of the Korea Fashion and Costume Design Association
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    • v.22 no.3
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    • pp.19-32
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    • 2020
  • Recently, the luxury brand market has expanded from the 5060 market to the 2030 market segment due to diversification of distribution channels, an increase in income, and changes in consumption values. This change is attributed to the increase in sales of fashion accessory products, such as bags and wallets, thereby confirming the importance of the luxury brand fashion accessories market. However, there are few studies of the luxury brand fashion accessories market or brand loyalty for fashion accessories, which accounts for a large proportion of the overall luxury brand market. The purpose of this study was to develop and empirically test a theoretical framework that captures and compares the difference of impact of service quality, product attributes, and consumer satisfaction on luxury brand loyalty between the 20-30 market and the 5060 market of the fashion accessories market. Data was collected from 598 customers who purchased luxury brand fashion accessories by objective sampling. Structural equation modelling was used to test the hypotheses developed for the study. Results found evident effects of consumer satisfaction on luxury brand loyalty through the perception of service quality by consumers. Additionally, in the 2030 market, the fashion accessory attributes had little impact on consumer satisfaction and luxury brand loyalty, whereas in the 5060 market, it had a significant impact only on consumer satisfaction, but not on luxury brand loyalty. This is the first study to examine a structural equation model of luxury brand loyalty to compare the difference of the model between segmented markets, such as the 2030 market and the 5060 market of the luxury brand fashion accessories market. These results will contribute to a better understanding of the mechanism that underlie the operation of an effective luxury branding strategy for fashion accessories.

The Correlation Between Revisiting of Beauty Shop and Quality of Beauty Service (미용실 재방문과 미용 서비스 품질과의 상관관계)

  • Ji, Jeong-Hun;Choi, Keun-Hee
    • Journal of the Korean Society of Fashion and Beauty
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    • v.3 no.3 s.3
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    • pp.11-23
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    • 2005
  • This never-ending changes and everlasting challenges under the industrial circumstances induce us to compete against survival or selection. We accordingly need to take steps in order to survive excessive competitions by the various differentiated strategies in Beauty and Cosmetology markets. The purpose of this study aims for making the best use of this actual proof which enables the effective customer management and managerial things of beauty shop through theoretical contemplation in all aspects of managerial beauty shop and the reason why the customers give the second visit(revisit) or choosing the shop again(coming again) by demographic characteristics. The method of this study was surveying 200 re-visited customers at the same beauty shop in GwangJu Metropolitan city for a whole year by questionnaire regarding the correlation between revisiting of the same beauty shop and demographic characteristics. After surveying, we coded these questionnaires finding out its distribution(range) by SPSS statistical package with Frequency Analysis in response to demographic characteristics and also performed ANOVA and Regression. In brief, there is big difference between men and women which explains the second visiting(revisit) originates in technical fact; hair protection. Most women have paid great attention to their hair protection while men mostly have ignored. However, men attached themselves to the hairdressers' appearances and the distance from their house to the beauty shop which did not mean a lot to women. Beside s, there were many differentiation in accordance with marital status, age, education and their business. With this study, we easily generalize the fact that customers revisit a beauty shop not because of beauty shop facilities but because of human interests.?Beautician's service has certain specialties which show the interaction between customer and beautician in the field. Now we can come to this conclusion that we need to endeavor to develop the service spirit and employees' welfare. Their attitudes towards job satisfaction go well with customer ' s satisfaction in this way.

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