• Journal of the Korean Society of Food Science and Nutrition
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• v.35 no.10
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• pp.1491-1497
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• 2006

The purpose of this study was to analyze the relationship among inpatients' perceptions of foodservice quality, satisfaction and revisit intention. Questionnaires were hand-delivered to 350 inpatients and a total of 230 questionnaires were usable (response rate 65.7%), Statistical data analysis was completed using the SPSS Win 11.0 for descriptive analysis, independent t-test, $x^2$ test and k-means cluster analysis. The results of this study can be summarized as follows: The average score of overall importance of meal service in medical service was 4.25 out of 5.0, yet the score of overall quality of meal service and value had lower than importance score. A helpfulness to medical treatment (3.48), bringing customer happiness (3.18), overall satisfaction for foodservice (3.66), satisfaction based on expectation before discharge (3.53) and offering foodservice apt to hospital reputation (3.40) were measured as expressions of satisfaction. As a result of clustering analysis, two clusters were classified and named as affirmative opinion group and negative one. Expectation for four factors of foodservice quality between two groups had no significance. But affirmative opinion group had significantly higher score than negative one in perception and satisfaction. Affirmative customers' intention to revisit in the near future was evaluated as high in both considering general medical service (4.04) and reflecting meal service level (3.84).

• Proceedings of the Korean Information Science Society Conference
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• 2011.06a
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• pp.182-185
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• 2011

클라우드 서비스 (Cloud Service)는 다양한 IT자원과 소프트웨어 기능을 서비스 형태로 제공하여 여러 사용자들이 경제적으로 재사용할 할 수 있게 하는 새로운 패러다임이다. 클라우드 서비스의 재사용을 통해 서비스 제공자는 높은 이익을 얻을 수 있고, 잠재적인 서비스 사용자를 위해 재사용성이 높은 서비스를 제공할 수 있다. 그러나, 클라우드 서비스의 재사용성 측정은 중요한 요소로 인식되고 있으나, 이를 측정하기 위한 포괄적이고 실용적인 품질모델이 미흡하다. 따라서 본 논문에서는 클라우드 서비스의 재사용 평가를 위해 클라우드 서비스의 고유한 특징을 정의하고 이를 기반으로 품질모델을 제안하며, 품질속성과 각 품질속성을 측정할 수 있는 품질메트릭을 제안한다.

• Korean Business Review
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• v.19 no.2
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• pp.261-274
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• 2006

Airline business operates in the 21st century within fast changing market environment and fierce competition. Management of airline companies has faced the need for vast adaptation to new trends in the growth of world economy that are cardinal changes in marketing environment due to quick development of Internet and IT, transport price competition and, as a consequence, low profit margin, diversified customer wants and needs, lack of investment needed for new aircraft equipped with the latest high tech innovations, unpredictable oil price changes, and exchange rate fluctuations. This study is aimed to evaluate the quality performance of cabin service, to analyse, further, the issues that appeared to be the most significant among customers' answers to questionnaire, to explore the relationships between these issues and customer satisfaction, to highlight the essential questions to address, and to provide some practical suggestions. The five dimensions (such as tangible, reliability, responsiveness, assurance, and empathy) were adopted to examine the relationship between the service quality and customer satisfaction of Mongolian and non-Mongolian passengers travelling by the MIAT. According to findings of analysis made with use of the SERVPERF model, it can be concluded that Mongolian travellers' satisfaction was effected by 'Tangible' and 'Responsiveness' dimensions of service quality, whereas the 'Empathy' dimension has more impact on the satisfaction of non-Mongolian.

• Journal of Service Research and Studies
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• v.1 no.1
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• pp.91-101
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• 2011

A lecture evaluation is an important factor to validate student's level and improve a reformation of the college evaluation as well. Therefore, this paper researches into the lecture evaluation to apply a better objective method and a fair assessment of all lectures. These researches are analyzed by each subject, based on the lecture assessment performed in K College. First, if a student absent more than 4 weeks, they cannot be participated in the lecture evaluation. Second, the lecture evaluation date takes place when the next class registrations start. Third, the connection between the number of students and the teaching assessment should be considered. Finally, various types of the teaching assessment tools, including the lecture evaluation method such as multiple choices or writing questions need to be applied. Finally lecture evaluation results must be reflected in the next lesson.

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.667-672
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• 2007

본 연구는 말콤 볼드리지 요소와 BSC의 각 관점의 KPI 지수간의 연계들 통하여 기업 경영품질향상을 위한 평가모형 구축과 전략 설정을 그 목표로 하고 있다. 기업경영과 관련된 제 영역에 대한 고찰이 가능한 말콤 볼드리지 평가 항목을 살펴보고, 기업경영 성과 측정을 위한 구체적 평가항목을 제시함으로써 부서간 연계 및 인과관계 설정, 전략과의 연계가 가능하여 경영자의 전략 설정과 리더십에 도움을 줄 수 있는 BSC 항목을 살펴 본 후, 기업 경영혁신과 프로세스 개선을 위한 두 평가 항목의 연계를 통하여 평가항목 관리요소의 중복을 제거하고 동일화를 달성, '기업성과 향상' 이라는 공동 목표달성을 위해 MB 및 BSC 두 개선 노선이 시너지를 달성할 수 있는 체계를 마련하고자 한다. 이는 MB와 BSC의 연계방안을 살펴봄으로써 기업의 '경영품질'을 향상시키고, 향상된 경영품질을 구체적 항목에 의거하여 체계적으로 평가할 수 있는 방안을 찾음과 동시에 기업 전략 설정에 이바지할 수 있는 모형구축을 그 목표로 하고 있다.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.113-134
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• 2007

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library's evaluation statistic norms. To summarize the results of this survey, Chinese student's service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student's satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user's satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user's satisfaction still maintained a relative high level.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.29 no.3D
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• pp.335-345
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• 2009

Generally, density is used as a measure of effectiveness (MOE) of the level of service (LOS) for the basic segment of the roadway facility, but can not express the operational condition of the roadway facility properly because there can be an error in the computed density compared with the density measured in the field. Thus, the purpose of this study is to investigate the real-time traffic characteristic data (traffic flow, speed, occupancy, headway, spacing, etc.) from the detectors installed on the mainline section of urban freeway under the study, analyze the maximum flow rate from the relationship between the real-time traffic characteristics collected, and evaluate the LOS criteria within the basic segment of the urban freeway based on the relationship between the occupancy and the v/c ratio depending on the level of service.

• Journal of the Korean Society for information Management
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• v.31 no.2
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• pp.79-97
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• 2014

This study was to evaluate the quality of academic information services provided by Naver Academic Information Service, Google Scholar, and MS Academic Search. This academic information services were evaluated in terms of the contents, service, and effectiveness. 135 four year college students were recruited for the survey. The results showed that the Google Scholar in contents section had higher score than Naver and MS Academic Search. In regard to service, Google Scholar had higher score in retrieval section while Naver had higher score in design section respectively. Finally, both Google Scholar and Naver in the access section had higher score than MS Academic Search.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.05a
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• pp.281-284
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• 2013

한국전자통신연구원(ETRI)에서는 2010 년부터 2015 년까지 5 년간에 걸쳐 모바일 플랫폼 기반 대화모델이 적용된 자연어 음성인터페이스 기술을 개발하고 있다. 2010 년에는 대화 시스템의 전반적인 모습을 설계하였고, 2011 년에는 대상 도메인으로 도시 관광용 영어 대화 시스템을, 2012 년에는 대상 도메인으로 차량공조, 응급조치 등과 같은 차량 정보 서비스용 한국어 대화 시스템을 개발하였다. 본 논문에서는 2012 년에 개발한 차량 정보 서비스용 한국어 대화 시스템을 기술하는 것을 목표로 한다. 차량 정보 서비스용 한국어 대화 시스템의 성능 평가는 운전 경험이 있는 평가자 20 명에 의해 이루어졌다. 평가자는 웹 평가 도구에 원격으로 접속하여 주어진 40 개의 차량 정보 관련 대화 미션을 태스크로 하여 차량 정보 서비스용 대화 시스템과 대화를 하였다. 평가는 태스크 성공률과 대화턴 성공률로 나누어 측정되었으며 태스크 성공률은 87.8%, 대화턴 성공률은 86.7%였다.

• Fire Science and Engineering
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• v.29 no.5
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• pp.88-95
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• 2015

We propose a weather-related service for fire risk assessment in order to increase fire safety awareness in everyday life. The proposed service offers a fire risk assessment level according to weather forecasts and a degree of fire risk according to fire factors under certain weather conditions. In order to estimate the fire risk, we produced a risk matrix through data mining with a decision tree using investigation data and weather data. Through the proposed service, residents can calculate the degree of fire risk under certain weather conditions using the fire factors around them. In addition, they can choose from various solutions to reduce fire risk. In order to demonstrate the feasibility of the proposed services, we developed a system that offers the services. Whenever weather forecasting is carried out by the Korea Meteorological Administration, the system produces the fire risk assessment levels for seven major cities and nine provinces of South Korea in an online process, as well as the fire risk according to fire factors for the weather conditions in each region.