• Proceedings of the Korea Contents Association Conference
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• 2013.05a
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• pp.389-390
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• 2013

건강관리서비스는 금연, 절주, 식이 운동 등 생활습관을 개선하여 스스로 건강을 증진하도록 평가 교육 상담 등을 제공하는 서비스이다. 본 연구의 목적은 건강관리 서비스 분야에서 성공적인 건강상담사례들 중 유사한 사례를 추출하여 이를 건강관리 상담에 활용하기 위한 CBR(Case based Reasoning) 기반의 웰니스멘토지원시스템을 개발하는 것이다. 자가 건강관리 서비스를 위해 수집한 개인 건강관리 관련 정보로부터 운동처방 및 식이영양 처방을 위한 판단기준이 되는 변인들을 추출하였고, 변인들 간 유사도 비교를 위한 함수를 선정하고 가중치를 부여하였다. 또한 기존의 성공사례들에 대한 DB를 구축하고 유사도 비교(Retrieve)를 통해 가장 적절한 사례를 추천하기 위한 웰니스멘토지원시스템의 프로토타입을 개발하였다. 웰니스멘토지원시스템을 통해 과거의 성공적인 상담사례를 참고하여 상담해줌으로써 상담에 필요한 시간을 단축시키고 서비스의 질 향상을 도모할 수 있을 것이다.

• Journal of the Institute of Convergence Signal Processing
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• v.20 no.1
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• pp.31-36
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• 2019

A chatbot is an important area of mobile service, which understands informal data of a user as a conversational form and provides a customized service information for user. However, there is still a lack of a service way to fully understand the user's natural language typed query dialogue. Therefore, in this paper, we extract meaningful words, such a region, a food category, and a restaurant name from user's dialogue sentences for recommending a restaurant. and by comparing the extracted words against the contents of the knowledge database that is built from the hashtag for recommending a restaurant in SNS, and provides user target information having statistically much the word-similarity. In order to evaluate the performance of the restaurant recommendation chatbot system implemented in this paper, we measured the accessibility of various user query information by constructing a web-based mobile environment. As a results by comparing a previous similar system, our chabot is reduced by 37.2% and 73.3% with respect to the touch-count and the cutaway-count respectively.

• Korean Journal of Social Welfare
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• v.61 no.2
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• pp.107-135
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• 2009

The purpose of this study is to develop and evaluate the Korean version of the SERVPERF which has been widely used in order to measure service quality in various kinds of fields including social work. A total of 328 adults using social welfare centers in Seoul and Gyeonggi-do participated in this study. Confirmatory factor analysis confirmed that the Korean version of the SERVPERF consists of 5 dimensions(tangibles, reliability, responsiveness, assurance, and empathy) like the original SERVPERF. 5 dimensions of the Korean version of the SERVPERF have acceptable levels of internal consistency. Its convergent validity and discriminant validity are satisfactory. Finally, weak or non-significant correlations between 5 dimensions of the Korean version of the SERVPERF and social desirability scale indicated that the participants' reponses to the Korean version of the SERVPERF were not affected by social desirability.

• Journal of KIISE:Databases
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• v.37 no.1
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• pp.12-21
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• 2010

Recently, "Service of information perspective" that is an important issue is that a company searches customers that interested in certain information and the company offers information to the customers. This service can gain high effects by low cost because of supporting selective information. In most recently, Reverse Skyline using Skyline Approximation(RSSA) is proposed to process services of information provider's perspective. RSSA has problem to defects about waste of processing time and memory. In this paper, Efficient Reverse Skyline(ERSL) Algorithm is proposed for Efficient processing the Skyline. ERSL is new Algorithm using Branch and Bound Skyline(BBS) reduces the waste of processing time and memory. When we execute the variety experimentation to valuation ERSL algorithm's capacity. It is proved the best efficient algorithm among the others because ERSL is flexibly kept the established capacity.

• Quality Improvement in Health Care
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• v.2 no.2
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• pp.14-18
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• 1996

1. QA담당자로서 전문적인 지식습득 노력이 필요하다. 2. 직원홍보가 필요하다. QA활동이 자신의 진료내용 및 관련업무를 감시하는 것이 아니라고 홍보할 필요가 있다. 3. 의료인 특히 의사의 의식 및 행동에 변화가 필요하다. 4. 직원교육이 필요하다. QA를 쉽게 할 수 있는 방법을 교육시킬 필요가 있다. 복잡한 통계처리 방법보다는 쉽게 할 수 있는 단순비교방법이 더 효과적이라고 본다. 또 어떤 기준치와 역치를 설정하여 시행하기 보다는 지난번 조사결과와 비교하여 개선되는 정도를 파악하는 것이 방법도 더 쉽고 접근하기도 쉽다. 5. 긍정적인 면의 평가도 필요하다. 예를 들어 과잉치료억제보다 의학발전을 위해서는 최신 치료방법 장점을 파악하는 데에도 역점을 둘 필요가 있다. 6. 직원교육과 심도있는 QA활동을 위해서는 전담인력이 필요할 것으로 본다. 7. 경영진의 확고한 의지가 있어야 한다. 8. 병원 QA활동이 서비스 측면보다는 의학적 측면에 더 역점을 두어야 할 것이다. 9. 일반병원에서 쉽게 시행할 수 있는 평가대상과 항목, 기준을 QA학회와 임상학회차원에서 마련하여 주면 일선에서 QA활동하기가 훨씬 수월할 것으로 본다.

• Journal of the Economic Geographical Society of Korea
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• v.2 no.1_2
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• pp.123-144
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• 1999

This paper examines the change of quality of life in the Integrated Yosu City and suggests the directions of urban development. Research into the quality of life in local and region scale is interesting both from the point of view of theory and practice, and has attracted much attention in the social sciences since the 1960s. This study is an attempt to examine the change of the quality of hie in the Integrated Yosu City. In the overall assessment of the level of satisfaction about the quality of life during the past five years, most of the respondents have positive evaluation of the changes of quality of urban life. In particular, the quality of living facilities, urban administration and convenience services has relatively improved during the past five years. On the other hand, the quality of physical environment. art and cultural opportunities, transportation options has been backward during the past five years. Therefore, the directions of urban development of the Integrated Yosu City may be summarized as follows: the establishment of a wide transportation network system, waterfront development, the activation of tourism industry and harbor works, the preparation of an urban landscape, the citizens'campaign for a community culture.

• Proceedings of the Korean Information Science Society Conference
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• 2011.06a
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• pp.17-20
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• 2011

최근 위치 기반 서비스(location-based service)가 발달함에 따라 이동 객체에 대한 다양한 질의 처리 기법들이 연구되고 있다. 그 중에서 다중 속성을 고려할 수 있는 스카이라인 (skyline)과 스카이라인을 응용한 기법으로 리버스 스카이라인 (reverse skyline) 이 연구되었다. 하지만 기존에 연구된 리버스 스카이라인 질의 처리 기법은 객체들의 이동성은 고려되지 많은 연구이다. 본 논문에서는 질의 객체가 이동하는 환경을 고려한 연속적인 리버스 스카이라인 질의 처리 기법을 제안한다. 제안하는 기법은 가지치기(pruning) 기법을 통해 질의에 영향을 주지 않는 객체들을 제외하고, 남은 후보 객체들을 대상으로 모니터링을 수행하여 연속 리버스 스카이라인을 점진적으로 처리한다. 성능평가를 통해 제안하는 기법이 기존 기법에 비해 최대 10배 우수한 성능을 모임을 확인하였다.

• Journal of Korean Academy of Nursing
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• v.34 no.2
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• pp.225-234
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• 2004

Purpose: The purpose of this study was to develop a tool that measures the quality of nursing service, to measure the quality of nursing service perceived by consumers, and to identify the gaps between ideal and actual nursing services. Method: A questionnaire was developed and distributed to 300 people who had been hospitalized in one of six general hospitals with quality of nursing services in five provincial cities in Korea. For data analysis, the SPSS/WIN(ver 10.0) program was used. Result: The 20 attributes included in the instrument of quality of nursing service is abstracted into 2 factors: tangibility and intangibility. In quality analysis, 15 of 20 attributes are minus scores, meaning that those nursing services are perceived as generally low. However among the minus scores' attributes, only two attributes are significant statistically. Gaps between importance and performance of the nursing service exists in 19 among 20 attributes. Conclusion: Nursing service quality (performance-expectation) needs to be improved, and Gaps (importance-performance) reduced. In addition, a tool measuring nursing service quality has to be developed so nurses can deal successfully with the quality and gaps of nursing service perceived by consumers.

• Journal of Korean Academy of Nursing
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• v.32 no.4
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• pp.506-518
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• 2002

This study was performed to measure the nursing service quality being used SERVQUAL model and satisfaction that the admitted patients perceived. Method: The questionnaire founded on the SERVQUAL was developed and distributed to 300 patients at the three general hospitals in three provincial city, Korea. For data analysis, Cronbach's α, frequencies, percentages, paired t-test, Pearson Correlation Coefficient were used. Result: In expectation, patients most highly perceived the assurance factor that was one among the 5 factors being constituted nursing service. In performance, patients most highly perceived the responsiveness factor. The performance degrees of the 5 factors and 20 attributes being constituted nursing service did not exceed the expectation degree of those. So the calculated figures for nursing service quality of the three subjected hospitals were all minus. In relation of the patients' demographics and nursing service characteristics to their general satisfaction, patients' sex, age, income and the all factors and attributes of nursing service had relation to their general satisfaction. Conclusion: It could be concluded that the nursing service quality of the three subjected hospitals was poor and the patients' demographic and nursing service characteristics had relation to their general satisfaction.

• Journal of Digital Convergence
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• v.12 no.12
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• pp.151-160
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• 2014

In terms of service quality evaluation, consumers think that the product they have bought is of good quality only when they are provided with satisfactory service. The purpose of this study was to examine the influence of service quality on customer satisfaction, repurchase intention and word-of-mouth intention in the automobile service industry and the possible mediating effects of Parameters by obtaining empirical data. A survey was conducted to gather data, and the collected data were analyzed by a statistical package SPSS. As a result, it's ascertained that the quality of service was one of integral factors for customer behavioral intention, and Parameters turned out to have strong mediating effects on the quality of service and customer behavioral intention as well.