• Title/Summary/Keyword: 서비스 스케이프

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A Study on the Operation Direction of the Specialized Library Based on the Local Environment: Focusing on the Construction of County A Library (지역 환경 기반의 특성화 도서관 운영 방향에 관한 연구: A군 도서관 건립을 중심으로)

  • Bo-il Kim;Hong-Ryul Kim
    • Journal of the Korean Society for information Management
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    • v.41 no.1
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    • pp.59-83
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    • 2024
  • The directions of recent library construction and operation reflect people's changed lifestyle and suggest innovative spaces specialized on the basis of the local environment. Hence, as the goals of the operation of (tentatively named) Songdaeso Library to be constructed within the Hantangang River UNESCO Global Geopark, this study proposes 'acting as complex cultural facilities,' 'operating stay-type reading culture space which is a shrine for workcation,' and 'acting as the landmark of A-gun (郡, county).' And this study works out strategies for its operation, which includes 'securing the validity of the construction of (tentatively named) Songdaeso Library,' 'linking to library policy as the driving force behind its operation,' and 'demonstrating the necessity for the existence of the library arising from the operation of the geological specialized library through landscape architecture.' It also presents concomitant operating plans, which are categorized into plans for manpower, library books, services, and budget.

Framework establishment for the research on the attractiveness factors of e-sports arena (e스포츠 상설경기장의 관람객 유인요소 연구를 위한 Framework 수립)

  • Son, jae-young
    • Proceedings of the Korea Contents Association Conference
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    • 2019.05a
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    • pp.377-378
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    • 2019
  • 2020년까지 광주, 부산, 대전에 e스포츠 상설경기장 구축하는 계획이 발표되었다. 아직은 대략의 청사진만 나온 상태로 구체적인 운영 방안에 대한 연구는 이뤄지지 않았다. 특히 e스포츠 상설경기장의 관점에서 어떤 요소가 관람객들의 관람결정요인으로 작용하는지에 대한 연구가 필요하다. 관련 선행 연구들을 검토한 결과, "e스포츠 경기"에 대한 관람결정요인과 영화관 등 문화공간의 "서비스스케이프" 요인에 대한 연구를 종합하여 Framework을 수립하였다. 향후 본 연구자는 이를 기초로 실증 연구를 수행할 것이다.

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A study on the service satisfaction of Chinese mobile Apps -Comparing paid and free services- (중국 모바일 앱 서비스 만족에 관한연구 -유료와 무료 모바일 서비스의 비교-)

  • Qin, Ying;Lee, Sang-Joon;Lee, Kyeong-Rak
    • Journal of Digital Convergence
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    • v.15 no.4
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    • pp.127-137
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    • 2017
  • The role of smartphones is changing from a communication system for exchanging calls and information into a universal platform for cultural services. Also, satisfaction for mobile application services on smartphones is a very important factor in the smart business. In This paper, we analyze the effects of the outcome, service scape, costs, and especially the impact of whether costumers having to pay or free for the app on customer satisfaction. For this purpose, we analyzed survey data on service quality of mobile app service from Chinese mobile app service users. We also analyzed the moderating effects of paid and free mobile app services. As a result, it was confirmed that the quality, servicescape quality and cost of mobile app service that customers perceive have a positive effect on customer satisfaction. In addition, the effect of the cost of mobile app service perceived by the customer on customer satisfaction showed that free mobile app service was more significant than paid mobile app service. This paper can be used as an alternative to monetization for providing a mobile app service provider or a mobile app service provider who wants to switch mobile app service from free to paid service.

Designing a Sustainable Energyscape - Based on the 'Sun-Garden' Project in Solaseado Solar Power Plant, Haenam - (지속 가능한 에너지스케이프의 설계 - 해남 솔라시도 태양광 발전단지 내 '태양의 정원' 설계안을 중심으로 -)

  • Kim, Bo kyung;Lee, Byung Chul
    • Journal of the Korean Institute of Landscape Architecture
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    • v.52 no.3
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    • pp.103-113
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    • 2024
  • This study is based on the design project of 'Sun-Garden' within the Solaseado Solar Power Plant located in Solaseado, which is a New City being developed in Haenam, Jeollanam-do. The purpose of this study is to create an integrated and sustainable energyscape that harmonizes energy infrastructure with the natural environment, while supporting the city's carbon neutrality agenda. To achieve this, design principles were established by considering three key aspects. The first aspect is economic, which seeks to create multifunctional spaces that integrate nature and technology, pursuing long-term sustainability while generating additional economic value. The second aspect is natural, emphasizing the creation of planting environments that conserve and enhance ecosystems, introduce region-specific species, and maintain ecosystem services and sustainable resource use. The third aspect is landscape, offering sensory and educational experiences to visitors and functioning as a landmark that symbolizes the carbon-neutral garden city of Solaseado through the aesthetic harmony of nature and technology. Through the creation of the 'Sun-Garden,' the Solaseado Solar Power Plant exemplifies a sustainable energyscape development model that merges economic, environmental, and landscape aspects beyond the conventional energy production facility. This project is expected to provide guidelines and implications for future energy infrastructure design, contributing to global energy transition efforts.

An Effect of Servicescape and Relational Benefits on Customer Value - Focusing on Beauty Salon - (뷰티샵의 서비스 스케이프와 관계혜택이 고객가치에 미치는 영향에 관한 연구)

  • Heo, Kyoung;Oh, Hee-Sun;Suh, Yong-Han
    • Journal of the Korean Society of Fashion and Beauty
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    • v.2 no.2 s.2
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    • pp.23-33
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    • 2004
  • As we continue to enjoy economic growth, there is an abundance of disposable income for consumer to spend. Consumers are spending more and more of these income in beauty service. However, relatively little is known about which factors influence consumer' behavior intentions in this area. The purpose of this study is to investigate the relationships between the servicescape and relational benefits on customer value in beauty salon area. The Results are summarized as follows First, as the results of data analysis, among the composition factor of servicescape, spatiality, comfortableness, cleanness and convenience are shown to give positive effect on customer value. Second, among the composition factor of relational benefits, economic honest, functional benefit, private benefit, social benefit and psychological benefit are found to have a positive relationship with customer value.

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The Role of Servicescape Considering the Customer's Participation and Customer Experience : Focusing on Theme Park Service (서비스의 고객 참여와 고객 경험을 반영한 서비스스케이프의 역할 : 테마파크서비스를 중심으로)

  • Ahn, Yeon S.
    • Journal of Information Technology Services
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    • v.19 no.2
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    • pp.1-10
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    • 2020
  • In this study, the structure model including the role of servicescape focusing on service participation and customer experience in theme park service is demonstrated empirically. The servicescape construct of theme park service includes three factors such as ambient atmosphere, functionality and layout, and sign, symbols etc. Customer service participation includes suggestion, passion and citizenship. And the emotional and convenience factors are included to customer experience. As an analysis result of examining the 241 respondents of university students, some implications were described. Customer satisfaction is greatly influenced by customer's participation in theme park service, and customer's participation has a significant effect on improving customer satisfaction by inducing customer experiences. It is desirable to consider servicescape priority in order of signs and symbols, ambient atmosphere, functionality and layout factor. The customer's participation in service is a passion for participation, citizenship, and suggesting for problems or improvements. Therefore, participants in planning and designing servicescape in the future, including IT services, should be creative in the direction of inducing various participations of customers and creating positive experiences for customers. In order to apply these findings to the composition of servicescape, the participation of various experts is required. Also, the expertise and competences of various fields must be gathered for each issues, and a more creative and scientific approach is required.

The Effect of Rural Tourism Village Servicescape on Tourist Satisfaction and Behavior Intention (농촌관광마을 서비스스케이프지각이 만족과 행동의도에 미치는 영향)

  • Yoo, Kwang-Min;Park, Han-Sik
    • Journal of Korean Society of Rural Planning
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    • v.16 no.4
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    • pp.87-94
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    • 2010
  • This study was performed with 239 dwellers who live in the city, visited rural tourism village. This study investigated the relationship of servicescape perception of rural tourism village and tourist satisfaction and behavior intention. The servicescape factors of rural tourism village consist of artificial factors and social factors. Social factors affect more total satisfaction, service satisfaction and environmental satisfaction more than artificial factors, but facilities satisfaction is more affected by artificial factors than Social factors. Total satisfaction and service satisfaction and environmental satisfaction influence behavior intention but facilities satisfaction does not. Total satisfaction has the biggest influence on behavior intention. This means that for successful rural tourism village development, social factors should be considered than artificial factors.

A Study on the Servicescape and Image Positioning Map in the Family Restaurant Industry (패밀리 레스토랑의 서비스 스케이프 및 이미지 포지셔닝 맵에 관한 연구)

  • Jung, Young-Woo;Lee, Eun-Yong;Lee, Soo-Bum
    • Culinary science and hospitality research
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    • v.13 no.2
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    • pp.275-291
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    • 2007
  • The growth of foodservice industry has caused keen competition in the family restaurant industry. For a differentiation strategy to be competitive, on the preferential basis, it is necessary for each family restaurant business to analyze its position in the market. Therefore, this study is to certify customers' perceived servicescape and image similarity and analyzes positioning of seven family restaurants. For this research, multidimensional scaling(MDS) is performed to determine how they are positioned relative to competitors. According to the result of the positioning map(ALSCAL and PROFIT map), it is found that Outback steakhouse, T.G.I. Friday's, Bennigans' have more strong competitiveness than VIPS, Marche and Sizzler in servicescape factors and restaurant selection attribute except menu diversity. But the preference order does not follow the order of competitiveness. This result from the positioning map means that each business needs various marketing strategies that cannot be copied easily.

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A Study on the Coexistance of Ganghak(講學) and Yusik(遊息) space of Oksan Confucian Academy, Gyeongju: Directed Attention Restoration Theory Perspectives (주의집중 피로회복이론의 장으로 본 경주 옥산서원 강학 및 유식공간의 일원적 공간성)

  • Tak, Young-Ran;Sung, Jeong-Sang;Choi, Jong-Hee;Kim, Soon-Ae;Rho, Jae-Hyun
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.34 no.3
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    • pp.50-66
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    • 2016
  • This study attempts to understand and explain how "Directed Attention Restorative Environment (DARE)" is managed and fostered in "Gang-Hak (講學)" and "Yu-Sik (遊息)" spaces both inside and outside of Oksan Seowon Confucian Academy, Gyeongju. Directed Attention is a pivotal element in human information processing so that its restoration is crucial for effective thinking and learning. According to Kaplan & Kaplan's Attention Restoration Theory, an environment, in order to be restorative, should have four elements: 'Being Away,' 'Extent,' 'Fascination,' and 'Compatibility.' We could confirm OkSan Seowon Confucian Academy has an inner logic that integrates two basically different spacial concepts of "Jangsu" and "Yusik" and thus fosters the Attention Restorative Environment. Particularly, the Four Mountains and Five Platforms (四山五臺) surrounding the premises provides an excellent learning environment, and is in itself educational in terms of the Neo-Confucian epistemology with "Attaining Knowledge by way of Positioning Things (格物致知)" as its principle precept, and of its aesthetics with "Connectedness with Nature" as its central tenet. This study attempts to recapture the value of Korea's cultural heritage concerning the Human/Nature relationship; and it may provide useful insights and practical guidelines/grounds in designing today's schools and campuses, where the young people's needs for the Directed Attention- and Attention Restorative- Servicescapes seem to be greater than ever.

Music Recommendation System in Public Space, DJ Robot, based on Context-awareness and Musical Properties (상황인식 및 음원 속성에 따른 공간 설치형 음악 추천 시스템, DJ로봇)

  • Kim, Byung-O;Han, Dong-Soong
    • The Journal of the Korea Contents Association
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    • v.10 no.6
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    • pp.286-296
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    • 2010
  • The study of the development of DJ robots is to meet the demands of the music services which are changing very rapidly in the digital and network era. Existing studies, as a whole, develop music services on the premise of personalized environment and equipment, but the DJ robot is on the premise of the open space shared by the public. DJ robot gives priority to traditional space and music. Recently as the hospitality and demand for cultural contents of South Korea expand to worldwide, industrial use of the contents based on traditional or our unique characteristics is getting more and more. Meanwhile, the DJ robot is composed of a combination of two modules. One is to detect changes in the external environment and the other is to set the properties of the music by psychology, emotional engineering, etc. DJ robot detect the footprint of the temperature, humidity, illumination, wind, noise and other environmental factors measured, and will ensure the objectivity of the music source by repeated experiments and verification with human sensibility ergonomics based on Hevner Adjective Circle. DJ robot will change the soundscape of the traditional space being more beautiful and make the revival and prosperity of traditional music with the use of traditional music through BGM.