• Social Workers
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• no.10 s.54
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• pp.22-23
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• 2006

• Social Workers
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• no.2 s.34
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• pp.4-12
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• 2005

• Korean Journal of Social Welfare
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• v.16
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• pp.74-101
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• 1990

• Journal of the Korea Society of Computer and Information
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• v.27 no.4
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• pp.137-143
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• 2022

Single The purpose of this study was to present theoretical and policy discussions and their implications for the relationship between the variables by reviewing the results of previous studies related to resilience, job burnout, and job enthusiasm so far, reflecting the lack of previous studies on life support workers. For this purpose, the level of perception of life support workers performing care services for the elderly was analyzed. As a result of the analysis, it was found that the resilience of life support workers affects job burnout and job enthusiasm, and job enthusiasm affects job burnout. In addition, job enthusiasm was found to have a mediating effect in the relationship between resilience and job burnout. Reflecting the results of this analysis, the necessity of management for resilience, job enthusiasm, and job burnout of life support workers was emphasized, and the limitations of the study and future research tasks were also presented.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.3
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• pp.463-468
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• 2022

COVID-19 is a complex disaster, not an infectious disease-level disaster, and it is difficult to respond with the existing disaster response management method. As a result, experiencing psychological stress and trauma such as 'Corona Blue' has emerged as a new social problem. This study examined the changes in non-face-to-face counseling services using ICT technology and the application cases of image, AI, and VR by companies as the transition to the digital economy accelerates. Based on this, disaster psychological recovery support services were considered to improve the psychological recovery and quality of life of the people after a disaster by establishing a more efficient counseling system and developing counseling services using ICT technology.

• Journal of Service Research and Studies
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• v.6 no.2
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• pp.215-232
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• 2016

As the development of service marketing, research on service failure has gained more and more attention. This research aims to explore factors influencing the service failure severity perception, focus on consumers' internal propensity, ZOT(zone of tolerance) about service and comparison with other consumers in service failure situation. According to study results, it revealed that past experience satisfaction has negative effect on the zone of tolerance about service failure. Company image also has negative effect on the ZOT about service failure. While service importance has negative effect on the ZOT about service failure, it has positive effect on the perceive service failure severity. The ZOT about service failure has negative effect on perceived serviced failure severity. In contrast, social comparison perception level has no effect on perceived service failure severity, and negative affectivity also has no effect on that. In Conclusion, five hypothesis are accepted among seven hypothesis. This study gives important point to researchers and service providers in the service industry. For researchers, the result will be helpful them to further develop service failure and recovery framework. For service providers, the results will suggest specific guidelines for recovering the service failure. They can place emphasis on the serious point, so they can get a effective performance from the recovery strategy.

• Korean Journal of Social Welfare
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• v.28
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• pp.281-302
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• 1996

• Social Workers
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• no.2 s.46
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• pp.11-13
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• 2006

재정자립도 지자체장의 복지마인드에 따라 사회복지 서비스 방향이 큰 차이를 보이고 있다. 또 지역별 보조금 지원의 격차로 인해 종사자의 처우에 심한 격차가 발생하고 지역별 종사자간의 위화감 및 처우가 좋은 지역으로 사회복지 인력의 편중 및 기피 지역발생이 우려된다. 이에 따른 문제점을 알아보고 우리의 역할은 무엇인지 알아본다.

• Korea Journal of Hospital Management
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• v.16 no.1
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• pp.50-76
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• 2011

This study chiefly aims to examine the relations between customer's responsive behavior and service recovery satisfaction in medical service failure. Therefore, this paper deals with the effect of medical service failure severity perceived by customers on complaint behavior and service recovery expectation, the effect of complaint appealing behavior and service recovery expectation on perceived recovery and service recovery satisfaction, and the roles of service recovery(compensation) and recovery fairness as moderating variables. According to the result of this research, it was shown that service failure severity affects complaint behavior and service recovery expectation positively, and compliant behavior and service recovery expectation affects perceived recovery performance and service recovery satisfaction positively. Moreover, the moderating roles of service recovery(compensation) and recovery fairness indicated partially significant results and affected perceived recovery performance and service recovery satisfaction direct positively. The result of this study is expected to provide support when medical institutes establish service recovery strategies.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.5
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• pp.75-88
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• 2012

This study examines the relationship among servicescape, information technology, employee's job satisfaction, affective commitment and service performance. Empirical research is conducted to statistically test the model using SEM and empirically confirms followings: (a) positive effect of servicescape and IT on both of job satisfaction and affective commitment, which, in turn, positively influences on service behavior, (b) positive effect of affective commitment and service behavior on service recovery, and (c) significant indirect effect of job satisfaction on service recovery meditated by service behavior. Results suggest that there are direct and indirect effects on service performance of servicescape and information technology through job satisfaction and affective commitment. This paper is concluded with the summarized result and contribution of this study, managerial implication of the research findings, and further research issues.