• Title/Summary/Keyword: 서비스품질 측정

Search Result 737, Processing Time 0.028 seconds

Applying QFD in the Development of Sensible Brassiere for Middle Aged Women (QFD(품질 기능 전개도)를 이용한 중년 여성의 감성 Brassiere 개발)

  • Kim Jeong-hwa;Hong Kyung-hi;Scheurell Diane M.
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.28 no.12 s.138
    • /
    • pp.1596-1604
    • /
    • 2004
  • Quality Function Deployment(QFD) is a product development tool which ensures that the voice of the customer needs is heard and translated into products. To develop a sensible brassiere for middle-aged women QFD was adopted. In this study the applicability and usefulness of QFD was examined through the engineering design process for a sensible brassiere for middle-aged women. The customer needs for the wear comfort of brassiere was made by one-on-one survey of 100 women who aged 30-40. The customer competitive assessment was generated by wearing tests of 10 commercial brassieres. The subjective assessment was conducted in the enviornmental chamber that was controlled at $28{\pm}1^{\circ}C,\;65{\pm}3\%RH.$ As a results, we developed twenty-one customer needs and corresponding HOWs for the wear comfort of brassiere. The Customer Competitive Assessment was generated by wearing tests of commercial brassiere. The subjective measurement scale and dimension for the evaluation of sensible brassiere were extracted from factor analysis. Four factors were fitting, aesthetic property, pressure sensation, displacement of brassiere due to movement. The most critical design parameter was wire-related property and second one was stretchability of main material of brassiere. Also, wearing comfort of brassiere was affected by the interaction of initial stretchability of wing and support of strap. Engineering design process, QFD was applicable to the development of technical and aesthetic brassieres.

Study on the development of automatic translation service system for Korean astronomical classics by artificial intelligence - Focused on system analysis and design step (천문 고문헌 특화 인공지능 자동번역 서비스 시스템 개발 연구 - 시스템 요구사항 분석 및 설계 위주)

  • Seo, Yoon Kyung;Kim, Sang Hyuk;Ahn, Young Sook;Choi, Go-Eun;Choi, Young Sil;Baik, Hangi;Sun, Bo Min;Kim, Hyun Jin;Lee, Sahng Woon
    • The Bulletin of The Korean Astronomical Society
    • /
    • v.44 no.2
    • /
    • pp.62.2-62.2
    • /
    • 2019
  • 한국의 고천문 자료는 삼국시대 이후 근대 조선까지 다수가 존재하여 세계적으로 드문 기록 문화를 보유하고 있으나, 한문 번역이 많이 이루어지지 않아 학술적 활용이 활발하지 못한 상태이다. 고문헌의 한문 문장 번역은 전문인력의 수작업에 의존하는 만큼 소요 시간이 길기에 투자대비 효율성이 떨어지는 편이다. 이에 최근 여러 분야에서 응용되는 인공지능의 적용을 대안으로 삼을 수 있으며, 초벌 번역 수준일지라도 자동번역기의 개발은 유용한 학술도구가 될 수 있다. 한국천문연구원은 한국정보화진흥원이 주관하는 2019년도 Information and Communication Technology 기반 공공서비스 촉진사업에 한국고전번역원과 공동 참여하여 인공신경망 기계학습이 적용된 고문헌 자동번역모델을 개발하고자 한다. 이 연구는 고천문 도메인에 특화된 인공지능 기계학습 기법으로 자동번역모델을 개발하여 이를 서비스하는 것을 목적으로 한다. 연구 방법은 크게 4가지 개발을 진행하는 것으로 나누어 볼 수 있다. 첫째, 인공지능의 학습 데이터에 해당되는 '코퍼스'를 구축하는 것이다. 이는 고문헌의 한자 원문과 한글 번역문이 쌍을 이루도록 만들어 줌으로써 학습에 최적화한 데이터를 최소 6만 개 이상 추출하는 것이다. 둘째, 추출된 학습 데이터 코퍼스를 다양한 인공지능 기계학습 기법에 적용하여 천문 분야 특수고전 도메인에 특화된 자동번역 모델을 생성하는 것이다. 셋째, 클라우드 기반에서 참여 기관별로 소장한 고문헌을 자동 번역 모델에 기반하여 도메인 특화된 모델로 도출 및 활용할 수 있는 대기관 서비스 플랫폼 구축이다. 넷째, 개발된 자동 번역기의 대국민 개방을 위해 웹과 모바일 메신저를 통해 자동 번역 서비스를 클라우드 기반으로 구축하는 것이다. 이 연구는 시스템 요구사항 분석과 정의를 바탕으로 설계가 진행 또는 일부 완료되어 구현 중에 있다. 추후 이 연구의 성능 평가는 자동번역모델 평가와 응용시스템 시험으로 나누어 진행된다. 자동번역모델은 평가용 테스트셋에 의한 자동 평가와 전문가에 의한 휴먼 평가에 따라 모델의 품질을 수치로 측정할 수 있다. 또한 응용시스템 시험은 소프트웨어 방법론의 개발 단계별 테스트를 적용한다. 이 연구를 통해 고천문 분야가 인공지능 자동번역 확산 플랫폼 시범의 첫 케이스라는 점에서 의의가 있다. 즉, 클라우드 기반으로 시스템을 구축함으로써 상대적으로 적은 초기 비용을 투자하여 활용성이 높은 한문 문장 자동 번역기라는 연구 인프라를 확보하는 첫 적용 학문 분야이다. 향후 이를 활용한 고천문 분야 학술 활동이 더욱 활발해질 것을 기대해 볼 수 있다.

  • PDF

Study on the Integration of MMS and Airborn Survey Data for the Implementation of Precise Road Spatial Database (정밀도로공간정보 구축을 위한 지상 MMS 측정자료와 항공측량자료의 결합방법 연구)

  • Hwang, Jin Sang;Kim, Jae Koo;Yun, Hong Sik;Jung, Woon Chul
    • Journal of Korean Society for Geospatial Information Science
    • /
    • v.23 no.2
    • /
    • pp.97-104
    • /
    • 2015
  • Due to the introduction of various IT devices, including the recently smartphones and the widespread use of the car navigation system to the location-based information service space has been increased. Spatial information users have been requiring higher levels of quality. In this paper, we study how to build accurate three-dimensional space information by integrating MMS(Moblie Mapping System) survey and airborne survey data. Thus, to analyze the tendency of deviation between the MMS survey and airborne survey data observed in the experimental region, the deviation tendency of the data, it was confirmed that was not consistent. Deviation correction model to select how to change the georeferencing information directly contained in the GPS/INS processing results for the determination, classifies the standard is a method for acquiring the correction reference point coordinates using the calibration model, and analyzed their advantages and disadvantages. With the information of the reference point obtained by airborne photograph of a project, using the method of correcting the MMS survey data. Not only clear the deviation existing between the MMS survey data, it was possible to confirm that the deviation exists between the airborne survey data and MMS survey data was also almost erased.

A Study on the Measurement and Improvement of Service Quality using QFD in the Internet Shoppingmall (QFD를 이용한 인터넷 쇼핑몰의 서비스 품질 측정 및 개선에 관한 연구)

  • Jung Sang-Chul;Yoo Hae-Rim;Kim Myeong-Suk
    • Journal of Information Technology Applications and Management
    • /
    • v.11 no.4
    • /
    • pp.181-208
    • /
    • 2004
  • By the developing of Internet. the environments of the company have rapidly been changed. Especially. managers in the Internet shoppingmall have been try to provide excellent e-Services to their customers. e-Service i~ defined comprised of all interactive services that are delivered on the Internet uSing advanced telecommunications. information, and multimedia technologies. but according to study of e-Satisfy. com[2000]. customer service through internet is still neither effective nor efficient and poor service will impact on company's profit but excellent service can improve their value and quality of the service or product. In order to customer-oriented e-Services. this study suggested the QFD linked with e-Service quality model for the Internet shoppingmall service system. which can help determine design characteristics being relevant to customer's e-Service quality requirements. this hybrid model have two stages. In the first stage. we do measure service quality and find priorities of service quality attribute by purchase process. and in the second stage. on the basis of priority of e-Service quality attributes, we find design characteristics to maximize customer satisfaction. From this study, we provide internet shoppingmall managers with the implications for improvement of service quality, measuring quality of e-service, providing design characteristics for customer-oriented service quality.

  • PDF

Cohesion and Coupling Metrics for Component Design Model (컴포넌트 설계에 대한 응집도와 결합도 메트릭스)

  • Ko, Byung-Sun;Park, Jai-Nyun
    • The KIPS Transactions:PartD
    • /
    • v.10D no.5
    • /
    • pp.745-752
    • /
    • 2003
  • The component-based development methodology becomes famous as the reuse technology for independence and productivity of software development It is necessary component metrics for component-based systems, because It should be measurable to improve the quality of the software. Hence, in this paper, we propose component cohesion and coupling metrics which is reflected in characteristics of component. The operation use value is calculated by the information of classes interface commonly uses to offer the component's service. And, the operation similarity value is calculated by the operations use value. Component cohesion and coupling is calculated by the operation similarity and based of the information which is extracted in the analysis phase. And, we examine the necessity of component metrics in comparison with object-oriented metrics.

Development of Monitoring Equipment for E-DMBR (등화형 T-DMB 동일채널 중계기 성능 검증을 위한 계측 기능 개발)

  • Park, So-Ra;Lee, Yong-Hoon;Kim, Geon;Bae, Byung-Jun;Lee, Yong-Tae;Song, Yun-Jeong
    • Proceedings of the Korean Society of Broadcast Engineers Conference
    • /
    • 2009.11a
    • /
    • pp.7-10
    • /
    • 2009
  • 지상파디지털멀티미디어방송(Terrestrial-Digital Multimedia Broadcasting: T-DMB) 시스템 수신기는 이동 환경에서 방송신호의 원활한 수신을 요구한다. 따라서, 일정 레벨 이상의 전계강도와 단일 주파수 망(Single Frequency Network: SFN) 구축을 반드시 요구하게 된다. 본 논문에서는 단일 주파수 망을 통해 T-DMB 신호를 서비스하기 위해 설치하고 있는 등화형 T-DMB 동일채널 중계기(Equalization-Digital Multimedia Broadcasting On-Channel Repeater, E-DMBR)의 성능 및 신호 품질을 측정하기 위한 T-DMB RF 신호 모니터링 장비(T-DMB Monitoring System : DMR)에 대한 요구사항을 고찰하고, 그러한 요구사항을 만족하기 위한 모니터링 장비의 구조 및 구현 방법을 제안하며, 이를 이용한 개발 사례에 대한 결과를 보인다.

  • PDF

A Study on the Lighting Component of Marine Lattern using Light Emitting Diodes (중.소형 해상용 등명기 대체용 LED 광원 설계에 대한 연구)

  • Jeong, Hak-Geun;Jung, Bong-Man;Han, Soo-Bin;Park, Suk-In;Kim, Hoon
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
    • /
    • v.20 no.1
    • /
    • pp.1-6
    • /
    • 2006
  • The advantages of LED(Light Emitting Diode) are low electric power consumption long life time and excellent visibility. In order to design and develope the marine lantern using LED, technical trends and standards about the marine lantern were analyzed and sample products were manufactured and evaluated in comparing with existing marine lantern The performance of developed LED lantern is better than that of the existing marine lantern using an incandescent lamp. The electric power consumption of our products is 30[%] and the luminous intensity is two or fen times brighter than existing marine lantern.

The Measurement of Expected and Perceived Service Quality of In-flight Meal by Customers (항공 기내식의 서비스 품질에 대한 고객 기대도와 인지도 측정)

  • Kim, Choon-Bin;Baek, Seung-Hee;Yang, Il-Sun
    • The Korean Journal of Food And Nutrition
    • /
    • v.22 no.1
    • /
    • pp.57-62
    • /
    • 2009
  • The current exploratory study attempted to investigate the levels of expected and perceived service quality of in-flight meals. A questionnaire was developed following extensive literature review and in-depth interviews. The survey was conducted on board a flight by international passengers and also by passengers in the trans lounge waiting for connecting flights between October 21, 2005 through October 30, 2005. Out of the 450 questionnaires administered, a total of 319 completed questionnaires were returned, yielding a response rate of 89.6%. The 20 items representing the service quality factor of in-flight meals were analyzed, resulting in four distinct dimensions-food quality, employee service, cleanliness and reliability. In all dimensions, customer expectation was higher than the perceived level of service and the service quality of Korean based airlines was higher than that compared to foreign based airlines. There were differences in the perceived service quality of in-flight meals according to the demographics of the respondents. The results of this study can be beneficial from a theoretical and practical point of view by providing empirical data that measures the service quality of in-flight meals.

A Multimedia Call Admission Control Algorithm with the Bandwidth Reservation based on the Prediction of Wireless Terminal's Location (무선 단말기 위치 예측 기반의 대역폭 예약을 이용한 멀티미디어 호 수락 알고리즘)

  • Jung Young-Seok
    • Journal of the Institute of Convergence Signal Processing
    • /
    • v.7 no.1
    • /
    • pp.24-32
    • /
    • 2006
  • In this paper, we proposed the multimedia call admission control algorithm with the bandwidth reservation based on the prediction of wireless terminal's location to guarantee quality of service for multimedia applications in cellular networks. This algorithm aims at minimizing possible errors In predicting the moving direction of terminals using a mobility prediction scheme. This prediction reduces the size of bandwidth reserved redundantly. In order to evaluate the performance of the algorithm, the blocking rate of new calls and the forced termination rate of hand-off calls are measured and compared the results with those of existing schemes. The results of the experiment revealed that the algorithm presented in this paper achieved better performance with lower call blocking rates and forced-termination rates than those of other methods.

  • PDF

A Study on QoS Measurement for Electronic Commerce Systems (전자상거래 시스템의 서비스 품질 측정에 관한 연구)

  • Kim Jeong-Su;Seo Sang-Koo
    • Journal of Information Technology Applications and Management
    • /
    • v.12 no.3
    • /
    • pp.129-150
    • /
    • 2005
  • Due to the advance of the Internet, the electronic commerce is getting more widely used, and customer's demand for the e-Commerce service quality is rapidly increasing. On the other hand, e-Commerce companies required the Internet services whose quality is provided more reliable service to their customers. Therefore, it is very important to provide both e-Commerce companies and customers with the measurement and service quality in real-life network environment. But the research on the service quality measurement method for electronic commerce systems has been limited because ISP and e-Commerce providers seldom disclose detailed service measures such as, where and how much service delay incurred. In this paper, we construct sample e-Commerce systems and try to measure the service quality of the systems in real network environment. We have analyzed the delay zones and causes using a measurement tool. We must reflect the improvement method against delay causes. Accordingly, the customers can be experiences the better service quality. We hope that this research will be the groundwork for future research on the service quality of various types of e-Commerce systems and online services.

  • PDF