• Title/Summary/Keyword: 서비스의 품질

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Update of Digital Map by using The Terrestrial LiDAR Data and Modified RANSAC (수정된 RANSAC 알고리즘과 지상라이다 데이터를 이용한 수치지도 건물레이어 갱신)

  • Kim, Sang Min;Jung, Jae Hoon;Lee, Jae Bin;Heo, Joon;Hong, Sung Chul;Cho, Hyoung Sig
    • Journal of Korean Society for Geospatial Information Science
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    • v.22 no.4
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    • pp.3-11
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    • 2014
  • Recently, rapid urbanization has necessitated continuous updates in digital map to provide the latest and accurate information for users. However, conventional aerial photogrammetry has some restrictions on periodic updates of small areas due to high cost, and as-built drawing also brings some problems with maintaining quality. Alternatively, this paper proposes a scheme for efficient and accurate update of digital map using point cloud data acquired by Terrestrial Laser Scanner (TLS). Initially, from the whole point cloud data, the building sides are extracted and projected onto a 2D image to trace out the 2D building footprints. In order to register the footprint extractions on the digital map, 2D Affine model is used. For Affine parameter estimation, the centroids of each footprint groups are randomly chosen and matched by means of a modified RANSAC algorithm. Based on proposed algorithm, the experimental results showed that it is possible to renew digital map using building footprint extracted from TLS data.

The Effect of the Intramural Marketing Activities in Dental Hygienist' on Job Satisfaction and Turnover Intention in Dental Hygienist (내부마케팅이 치과위생사의 직무만족과 이직의도에 미치는 영향)

  • Lee, Chun-Sun;Lim, Soon-Hwan;Han, Ji-Hyoung
    • Journal of dental hygiene science
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    • v.12 no.1
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    • pp.15-22
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    • 2012
  • The purpose of this study was to examine the impact of internal marketing on the job satisfaction and turnover intention of dental hygienists. A self-administered survey was conducted on the selected dental hygienists, and the statistical package SPSS 12.0 was employed to analyze the collected data. The findings of the study were as follows: 1. The performance of internal marketing took place more often among the dental hygienists who belonged to the other workplaces. Those who had three to less than five years of experience at their current workplaces were more aware of the importance of education and training. 2. The dental hygienists who were aged between 26 and 35 and who belonged to the other workplaces and who had five to less than 10 years of experience in total expressed the best job satisfaction. And the strongest turnover intention was found among those who had one to less than three years of experience in total or at the current workplaces. 3. As a result of analyzing the correlation of those variables, better performance of internal marketing led to better job satisfaction, and better performance of internal marketing and higher job satisfaction led to less turnover intention. 4. The factors of internal marketing performance that exerted an influence on job satisfaction were communication and welfare benefits, and the variables that affected turnover intention were education/training and the reward system that belonged to the performance of internal marketing.

Validity Evaluation of Real Time Mobile GIS combined with PDA in University Building Facility Management (대학시설물 관리W떠 PDA기반의 실시간 Mobile GIS 도입 타당성 평가)

  • 정지훈;엄정섭
    • Spatial Information Research
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    • v.11 no.1
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    • pp.41-60
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    • 2003
  • It is noted that the paper mapping system for University Building Facility has many limitations in terms of data maintenance, real-time GIS data acquisition, and economic efficiency. The aim of this research was to evaluate an operational potential of an on site real-time mobile GIS technique to resolve the problem faced in the university. The idea is based upon the recent trends in the field of 'Telecommunication and Information Technology' that uses a PDA (personal Digital Assistants), wireless network computing, mobile computing, etc. A real time mobile GIS approach has been adopted, in which a PDA is linked to a wireless internet and field workers record data on the computer at the site and analyse data on site. While there should be a considerable number and variety of factors associated with real-time mobile GIS quality, this research focuses on three criteria that are identified as fundamental to customer requirements; (1) data quarry (2) spatial analysis (3) real-time GIS database building. 'Art--empirical study for a case study facility has been conducted to confirm the validity for the system. The system has been checked experimentally, enabled the field users to quarry the data required simply and execute spatial analysis (buffer, overlay etc.,) accommodating versatile alternatives on the site. Detailed visual maps can be generated over large areas quickly and easily. The PDA interface, in particular, were ideally suited for field users to interactively displaying positional information with attribute data. This system has shown to be quite convenient to maintaining a highly reliable database since it could playa crucial role in documenting at real-time basis temporal and spatial changes occurred in the facilities. It is anticipated that this research output will greatly serve to introduce the reliable and cost-effective facility mapping system in the university by overcoming serious constraints suffered from the past non-real time mobile GIS approach.

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The Effect of Audit Quality on Crash Risk: Focusing on Distribution & Service Companies (감사품질이 주가급락 위험에 미치는 영향: 유통, 서비스 기업을 중심으로)

  • Chae, Soo-Joon;Hwang, Hee-Joong
    • Journal of Distribution Science
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    • v.15 no.8
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    • pp.47-54
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    • 2017
  • Purpose - According to agency theory, managers have incentives to adjust firm revenues to meet earnings expectations or delay bad news disclosure because of performance-based compensation and their reputation in the market. When the bad news accumulates, stock prices fail to reflect all available information. Thus, market prices of stocks are higher than their intrinsic value. After all, bad news crosses the tipping point, it comes out all at once. That results in stock crashes. Auditors can decrease stock crash risk by reducing agency costs through their informational role. Especially, stock price crash risk is expected to be lower for firms adopting high-quality audits. We focus on distribution and service industry to examine the relation between audit quality and stock price crash risk. Industry specialization and auditor size are used as proxies for auditor quality. Research design, data and methodology - Our sample contains distribution and service industry firms listed in KOSPI and KOSDAQ during a period of 2004-2011. We use a logistic regression to test whether auditor quality influences crash risk. Auditor quality was measured by industry specialist auditor and Big4 / non-Big4 dichotomy. Following the approach in prior researches, we use firm-specific weekly returns to measure crash risk. Firms experiencing at least one stock price crash in a specific week during year are classified as the high risk group. Results - The result of analyzing 429 companies in distribution and service industry is summarized as follows: Above all, it is shown that higher audit quality has a significant negative(-) effect on the crash risk. Crash risk is alleviated for firms audited by industry specialist auditors and Big 4 audit firms. Therefore, our results show that hypotheses are supported. Conclusions - This study is very meaningful as the first study which investigated the effects of high audit quality on stock price crash risk. We provide evidence that high-quality auditors reduce stock price crash risk. Our finding implies that the risk of extreme losses can be reduced through screening of high-quality auditors. Therefore investors and regulators may utilize our findings in their investment and rule making decisions.

Assessment of Main Management Components for Successful University Foodservice Operations By Using SERVQUAL Model (대학 급식소의 성공적인 운영을 위한 필수관리요소 평가 : 서브퀄모델을 활용한 서비스품질관리 활동 평가)

  • Gwak, Dong-Gyeong;Jang, Hye-Ja
    • Journal of the Korean Dietetic Association
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    • v.3 no.2
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    • pp.123-140
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    • 1997
  • The purpose of this study were to assess main management components that can lead to successful university foodservice operations. Specifically, it was intended to develop the tool which assesses the service quality, management, to assess the difference between customer importance from and perceptions of service quality, to compare management perceptions of customer importances with actual service delivery, and to identify internal problems which affect service quality with the use of gap model. Three types of questionnaires were developed and implemented for customers, foodservice personals and foodservice manager. Assessment tools were developed based on the literature review, SERVQUAL, GAP model, and the pilot study. Through the validity and reliability test, the questionnaires were revised. Questionnaires were distributed to 900 university students, 207 foodservice personnels, and 54 foodservice manager respectively. 831 university students, 177 foodservice personnels, and 48 foodservice manager were responded with a response rate of 92.3%, 85.5%, and 88.8% respectively. Statistical data analysis was completed using the SPSS programs for descriptive analysis, ANOVA. and SNK test. The results of this study can be summarized as follows : 1. In quality service management components, 31 quality service attributes were categorized and named into primary quality, secondary quality, hygiene, empathy, tangibles, reliability, responsiveness, and price by the factor analysis. 2. Importance mean score of customers was 4.02 out of 5, but perception mean score of customers was 2.55. So there was a relative big gap(1.47) between importance and perception scores, especially in three dimensions of responsiveness, primary quality, and hygiene. 3. It showed that customers' mean scores of perceived service quality by dimensions were the following order : price > reliability > secondary quality > hygiene > tangibles > primary quality > responsiveness > empathy. And the perception mean score of rented(2.59) or contracted(2.58) management was significantly higher than that of self-operated(2.48). 4. Customers' importances mean score which internal customers recognize was 4.23 out of 5, but service delivery mean score was 3.85. So there was a little gap(0.39) between management perceptions of customer importances and actual service delivery. 5. In gap model, SERVQUAL score showed -1.47, Gap 1 positive 0.15, gap 2 negative 0.61, and gap 3 was positive 0.19. 6. The internal problems were as follows : (1) The managers of University foodservice perceived well enough the customers' expectation value but their management competency was lacked in terms of responding customer needs, (2) The foodservice staff perceived service performance more highly than service quality specifications.

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Enhanced WMAN System based on Region and Time Partitioning D-TDD OFDM Architecture (영역/시간 세분화 D-TDD OFDM 구조에 기반한 새로운 WMAN 시스템 구조 설계)

  • Kim, Mee-Ran;Cheong, Hee-Jeong;Kim, Nak-Myeong
    • Journal of the Institute of Electronics Engineers of Korea TC
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    • v.43 no.11 s.353
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    • pp.68-77
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    • 2006
  • In accommodating the asymmetric traffic for future wireless multimedia services, the dynamic time division duplexing (D-TDD) scheme is considered as one of the key solutions. With the D-TDD mode, however, the inter-BS and inter-MS interference is inevitable during the cross time slot (CTS) period, and this interference seriously degrades the system performance. To mitigate such interference, we propose a region and time partitioning D-TDD architecture for OFDM systems. Each time slot in the CTS period is split into several minislots, and then each cell is divided into as many regions as the number of minislots per time slot. We then assign the minislots only to the users in its predefined corresponding region. On top of such architecture which inherently separates the interfering entities farther from each other, we design a robust time slot allocation scheme so that the inter-cell interference can be minimized. By the computer simulation, it has been verified that the proposed scheme outperforms the conventional time slot allocation methods in both the outage probability and the bandwidth efficiency.

A Study on Introduction of IoT Infrastructure based on BSC and AHP: Focusing on Electronic Shelf Label (BSC와 AHP를 활용한 IoT 인프라 도입 의사결정에 관한 연구: 전자가격라벨(ESL)을 중심으로)

  • Yang, Jae Yong;Lee, Sang Ryul
    • The Journal of Society for e-Business Studies
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    • v.22 no.3
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    • pp.57-74
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    • 2017
  • The Electronic Shelf Label (ESL) is an alternative to the paper price label attached to merchandise shelves and is attracting attention as a retail IoT infrastructure that will lead the innovation of offline retail outlets. In general, when introducing a substitute product, the company tends to consider the financial factors such as the efficiency of the investment cost compared to the existing product or the reduction of the operating cost. However, considering only financial factors in the decision-making process, it may not properly reflect the various values associated with corporate strategy and the requirements of stakeholders. In this study, 8 evaluation items (Investment Cost, Operating Cost, Quality Level, Customer Management, Job Efficiency, Maintenance, Functional Expandability, and Store Image) based on BSC's 4 perspectives (Financial, Customer, Internal Business Process, Learning & Growth), and using AHP (Analytic Hierarchy Process) to measure the priorities of evaluation items for domestic small supermarket employees. As a result of the research, priority was given in order of Customer, Learning & Growth, Internal Business Process, and Financial aspects among the evaluation items for adopting the price label, and the electronic price label was supported with higher importance than the paper price label. In contrast to the priorities of the financial aspects of most prior studies, the items of Learning & growth and customer perspectives have relatively high priorities. In particular, respondents classified by job group, The priorities of the 8 evaluation items were different among the groups. These results are expected to provide implications for both companies (retail outlets) and ESL providers (manufacturers and service providers) who are considering the introduction of ESL.

A Study on the Process Encounter for Service Quality Control : Focusing on franchise restaurant (서비스품질 관리를 위한 프로세스 접점에 관한 연구 : 프랜차이즈 외식업을 중심으로)

  • Kim, Sang-Cheol
    • Journal of Distribution Science
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    • v.11 no.8
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    • pp.25-30
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    • 2013
  • Purpose - Foodservices have grown to over 60% of the franchise industry. However, despite reaching this high level, the foodservice franchise industry is experiencing severe ups and downs. While factors such as expansion by franchises and the entry of large multinational firms are causing this imbalance, the more serious problem faced by franchisees is the lack of know-how and correct operating procedures. Franchise headquarters should advise franchisees on important matters such as food ingredients, interior design, tableware, and fixtures. However, even though franchise headquarters have the ability to impart such management know-how, this is often a neglected area. Research design, data and methodology - This study was conducted in an industrial environment to present suitable competitive alternatives for foodservice franchises. Empirical analysis was conducted using a sample of 232 people with experience in targeting customers. The main purpose of this study is not to identify and analyze the factors affecting customer satisfaction. Customers of the Food Service Industry to invite contacts until departure for the service flow by identifying the expectations and allow this area by analyzing the resulting measures to enhance the competitiveness has presented. Results - Actual results contact factors affecting the quality of service on customer satisfaction was a significant influence. However, the end of this analysis, the actual customer satisfaction directly affects the quality of service that is only important factor can commit mistakes. Relatively large impact on customer satisfaction, which is relatively independent of the quality factor should be a review of zone of tolerance. In this study, eating phase relative to contact the service customer satisfaction was the most influential. The results, however, zone of tolerance for an area in the waiting and ordering dissatisfaction factors are appearing. And in the course of these services outside the zone of tolerance area is unsatisfactory evaluation is being done. Conclusions - After all, Foodservice, the contact service management for zone of tolerance the top priority should be can be seen. Foodservice contact first in the case of service quality factors caused by the continuous flow of services, so this step-by-step identification needs to be clearer. This, of course, to distinguish between the actual per unit of activity appears to be more difficult to follow, for it seems to need a lot of future complementary. Next is the assessment of customer service quality. Customers remember the experience for the services of a real contact through the assessment and service evaluation clearly emerge as the expected level can be difficult. However, this situation is controlled by the test method cannot be avoided unless there is no limit to the number of leave. Despite these limitations, the next step to contact a service evaluation and analysis have to continue to refine and thereby franchisees for the operation of the store in terms of practical know-how required to provide to the office believe.

Cache-Friendly Adaptive Video Streaming Framework Exploiting Regular Expression in Content Centric Networks (콘텐트 중심 네트워크에서 정규표현식을 활용한 캐시친화적인 적응형 스트리밍 프레임워크)

  • Son, Donghyun;Choi, Daejin;Choi, Nakjung;Song, Junghwan;Kwon, Ted Taekyoung
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.40 no.9
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    • pp.1776-1785
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    • 2015
  • Content Centric Network (CCN) has been introduced as a new paradigm due to a shift of users's perspective of using Internet from host-centric to content-centric. On the other hand, a demand for video streaming has been increasing. Thus, Adaptive streaming has been introduced and researched for achieving higher user's satisfaction. If an architecture of Internet is replaced with CCN architecture, it is necessary to consider adaptive video streaming in CCN according to the demand of users. However, if the same rate decision algorithm used in Internet is deployed in CCN, there are a limitation of utilizing content store (CS) in CCN router and a problem of reflecting dynamic requirements. Therefore, this paper presents a framework adequate to CCN protocol and cache utilization, adapting content naming method of exploiting regular expression to the rate decision algorithm of the existing adaptive streaming. In addition, it also improves the quality of video streaming and verifies the performance through dynamic expression strategies and selection algorithm of the strategies.

Study on a Neural UPC by a Multiplexer Information in ATM (ATM 망에서 다중화기 정보에 의한 Neural UPC에 관한 연구)

  • Kim, Young-Chul;Pyun, Jae-Young;Seo, Hyun-Seung
    • Journal of the Korean Institute of Telematics and Electronics C
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    • v.36C no.7
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    • pp.36-45
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    • 1999
  • In order to control the flow of traffics in ATM networks and optimize the usage of network resources, an efficient control mechanism is necessary to cope with congestion and prevent the degradation of network performance caused by congestion. In this paper, Buffered Leaky Bucket which applies the same control scheme to a variety of traffics requiring the different QoS(Quality of Service) and Neural Networks lead to the effective buffer utilization and QoS enhancement in aspects of cell loss rate and mean transfer delay. And the cell scheduling algorithms such as DWRR and DWEDF for multiplexing the incoming traffics are enhanced to get the better fair delay. The network congestion information from cell scheduler is used to control the predicted traffic loss rate of Neural Leaky Bucket, and token generation rate and buffer threshold are changed by the predicted values. The prediction of traffic loss rate by neural networks can enhance efficiency in controlling the cell loss rate and cell transfer delay of next incoming cells and also be applied for other traffic controlling schemes. Computer simulation results performed for random cell generation and traffic prediction show that QoSs of the various kinds of traffcis are increased.

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