• Title/Summary/Keyword: 서비스의 품질

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Effect of Sympathy Module and Trust on Medical Service Quality, Medical Trust and Happiness (공감모듈과 신뢰가 의료서비스 품질 및 의료 신뢰, 행복에 미치는 영향)

  • Cho, Chung Sik;Kim, Jae Ik;Nam, Seung Kyu
    • Journal of Physiology & Pathology in Korean Medicine
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    • v.29 no.1
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    • pp.90-100
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    • 2015
  • There are a lot of effort to improve medical service quality and medical trust in Korean Medicine. However, in spite of importance of personalized medicine, there are still few research about it. Thus, the purpose of this study is to grope ways to improve medical service quality and medical trust by sympathy module group and personalized trust. People over 19 were participated in investigation. We divided respondents into 4 groups depending on sympathy module group and 2 groups depending on speed of trust. Questionnaire was consisted of questions about sympathy module group, speed of trust, medical service quality, medical trust, satisfaction and happiness. This questionnaires were conducted through personal interviews. Total 220 members responded to the survey and the results of the analysis were as follows. Rational type had the highest proportion. At Medical service quality scale, Prevention focus group had most highest figure on Confidence. Promotion focus group and Rational Group had most highest figure on Sympathy. At Medical trust scale, Medical team had the highest proportion at all group. Prevention focus group put more emphasis on sense of sanitation, At Satisfaction and Happiness scale, Satisfaction and Happiness was most affected by Trust in Sincerity and Ability. This study can be very useful for composing kit of treatment of personalized medicine. But this study has also some limits such as respondent selection, disease selection etc. So, more detailed and comprehensive survey is needed.

The Effectiveness of Quality Control of 119 Emergency Medical Services on Survival Rate of Cardiac Arrest Patients (119구급서비스 품질관리가 병원 전 심정지 환자의 생존율에 미치는 영향)

  • Jung, Eun-Kyung;Yun, Hyeong-Wan
    • The Korean Journal of Health Service Management
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    • v.7 no.1
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    • pp.21-34
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    • 2013
  • Hospitals in Korea are enforcing a quality control over 119Emergency Medical Services to increase the survival rate of Out of Hospital Cardiac arrest patients. This study is to analyze the factors that effect the survival rate of Out of hospital Cardiac arrest patients by comparing the results of before and after the quality control enforcement. Cardiac arrest patients can be assorted into pre-decision group and decision group. The study analyzed the survival factors which was based on the adequate use of 119 BLS and ACLS usage rates, response time of 119EMS, qualification of ambulance worker, number of EMS team members, and adequate use of AED according to ECG diagnosis. The analyzation was done over total 1,233 of Cardiac arrest patients from January 1, 2010 to December 31, 2011 After the enforcement of the quality control, the usage of Vital sign check and BLS showed a big difference. Especially, as the usage of ECG showed a significant difference, Shockable rhythm, which is the most important to Cardiac arrest patients, also showed a significant difference. After the enforcement of quality control, the performance of ACLS showed a significant difference in IV. The study showed 119 ambulance workers provided better service in Vital sign and BLS and ACLS after the enforcement of quality control. It is considered a 119 ambulance service effects the survival rate of Cardiac arrest patients. Therefore, it can increase the survival rate and it is necessary to continue a quality control.

Transcoding Path Creation Model for the UTR under Considering of Source QoS and Destination QoS (소스 QoS와 목적 QoS를 고려한 단위 변환기의 변환 경로 생성 모델)

  • DongYeop, Ryu;SungMi, Chon;YoungHwan, Lim
    • Journal of Korea Multimedia Society
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    • v.10 no.2
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    • pp.278-287
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    • 2007
  • Even though a variety of types of multimedia data are being used on the basis of user characteristics and demands, all devices do not always support playing all multimedia data. Accordingly, a multimedia transcoder is used to create media suitable for each environments. This is due to the dissimilarity between the source QoS and the target QoS. Therefore, we need to consider adapting the two dissimilar QoS. Therefore in this paper, we create a suitable application-specific transcoding path with unit transcoders before performing the media transcoding in consideration of source QoS and target QoS. and the created transcoding path performs the transcoding. Here, creating a UTR(Unit Transcoder) conversion path that considers the transcoding possibility and the minimum of the UTR will allow the playback of various multimedia data with convenience. and The consideration of QoS allows users to use the multimedia easily.

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A Study on the Structural Relationship between Quality of Medical Service, Perceived Risk, Reputation and Customer Satisfaction in Small and Medium Hospitals (중소병원의 의료서비스 품질, 지각된 위험, 평판, 고객만족의 구조적 관계 연구)

  • Park, Ae-Jun
    • The Journal of Industrial Distribution & Business
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    • v.10 no.4
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    • pp.67-76
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    • 2019
  • Purpose - This study attempted to construct and validate a structural model of the relationship between the quality of medical services, perceived risk, reputation and customer satisfaction, which is the main concept of the relationship between large hospitals as well as small and medium hospitals and medical consumers. Through this verification, the small and medium hospitals are to find the way for wise coping in competitive situation with large hospitals. Research design, data, and methodology - This research developed a hypothesis by constructing a structural equation that reaches the satisfaction and the relationship between reputation of perceived risk and perceived risk of service quality perceptions of customers of small and medium hospitals. Research data were collected through a questionnaire survey of respondents who had medical service experience from small and medium hospital. A total data of 252 respondents were used as the sample for the final analysis and analyzed using SPSS 23.0 and AMOS 23. Results - As a result, the relationship of quality of medical service, reputation, and customer satisfaction among small and medium hospitals was consistent with the results of precedent studies, and the perceived risk has a significant impact on reputation, so the greater the perceived risk, the higher the preference for reputable medical institutions as large hospitals. In addition, it was found that the direct route from perceived risk to customer satisfaction was not significant, and reputation was found to have a full mediating effect on perceived risk and customer satisfaction. Customers who use small and medium hospitals prefer to use reputable medical institutions if their perceived risk is high, which is different from risk perception when specific targets are specified. Conclusions - In terms of the effect from customer satisfaction, not only the path of perceived risk → reputation → customer satisfaction, but also the quality of service quality → reputation → customer satisfaction. These findings suggest that small and medium hospitals are appropriately responding to competition with large hospitals, rather than focusing on the perceived risks and reputation of customers in establishing and utilizing competitive strategies to create new customers and preserve existing customers.

A Priority-Based Bandwidth Management Method in Public Safety Networks (재난 안전 통신망에서 우선순위를 고려한 대역폭 관리 방법)

  • Lee, Sang-Hoon;Kim, Hyun-Woo;Yoon, Hyun-Goo;Choi, Yong-Hoon
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.15 no.2
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    • pp.102-110
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    • 2016
  • After Sewol ferry disaster occurred in April 2014, Korean government began investing to deploy LTE-based public safety network until the year of 2017. In order to reduce the operating and capital costs, resource sharing scheme among public safety network and commercial LTE networks is considered as one of the viable approaches. This thesis proposes a method of allocating bandwidth of public safety network based on various priorities required for disaster scenarios and stages in a resource sharing environment. In order to obtain the highest efficiency, we formulate the bandwidth allocation problem as a Fractional Knapsack Problem. Greedy algorithm was applied to solve the problem. For performance evaluation, we created several disaster scenarios and set suitable parameters for each scenario based on a disaster manual. The proposed method is compared with two typical methods, which are Class-based bandwidth allocation and Uniform bandwidth allocation. The results showed that the better performance in terms of the sum of the values and the amount of lost bytes.

Mobility Management Scheme for Vehicles Moving Repeated Path (반복 경로를 운행하는 차량의 이동성 관리 기법)

  • Choi, Gyu-Yeon;Han, Sang-Hyuck;Lee, Jung-Girl;Choi, Yong-Hoon
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.11 no.4
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    • pp.104-111
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    • 2012
  • It is advantageous to avoid the handover to cell whose dwell time is short or can be ignored in terms of service continuity and average throughput. This paper proposes the handover scheme that is suitable for vehicle in order to improve the wireless Internet service quality. In the proposed scheme, the handover process continues to be learned before being modeled to Discrete-Time Markov Chain (DTMC). This modeling reduces the handover frequency by preventing the handover to cell that could provide service sufficiently to passenger even when vehicle passed through the cell but there was no need to perform handover. In order to verify the proposed scheme, we observed the average number of handovers, the average RSSI and the average throughput on various moving paths that vehicle moved in the given urban environment.

The Effect of Local Residents' Recognition Factors on Drone Capability on Industry Revitalization - On the basis of demand satisfaction - (지역주민의 드론 역량 강화요인 인식이 산업 활성화에 미치는 영향 - 수요만족도를 매개로 -)

  • Han, Gab-Su
    • Journal of the Korea Convergence Society
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    • v.10 no.11
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    • pp.125-130
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    • 2019
  • The utilization and value of drones are increasing throughout society. However, there was a lack of government support and investment such as lack of technology of domestic drone companies, regulation of loans and lack of technology evaluation items. Therefore, this paper conducts statistical analysis to derive what drone capacity should be strengthened for the drone industry activation in Daegu. As a result, the demand satisfaction(price, quality, service) of drones leads to revitalization of drone industry when the physical, social, and policy factors among drones are strengthened. In conclusion, drone capacity to be strengthened in order to revitalize the drone industry in Korea is based on physical factors(drone demand, development, number of registrations, number of businesses and workers), social factors(national level public relations, establishment of public education institutes, correct understanding of drone occupation, preception), policy factors(privacy measures, government funding, legislation and system easing). As for the three factors, the government, industry, and drone operators are expected to have a bright future when the trinity is improved and complemented.

A Study on Development of An Integrated Inventory Management Prototype System for Decision Making in the Nature Disaster (재난대응 의사결정 지원을 위한 분산정보 공유형 인벤토리 프로토타입 개발 방안 연구)

  • Choi, Soo Young;Gang, Su Myung;Kim, Jin-Man;Jo, Yoon Won
    • Proceedings of the Korea Water Resources Association Conference
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    • 2015.05a
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    • pp.633-633
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    • 2015
  • 재해의 발생 빈도 증가와 불규칙성, 대형화 추세에 따른 SOC 시설물 피해가 증가함에 따라 유관 기관의 재난/재해 정보 수집은 지속적으로 이루어지고 있다. 그러나 각 기관별로 자료가 분산 관리됨에 따라 선제적 재해대응 체계는 갖추어지지 못하고 있는 실정이다. 이에, 예방적 유지관리체계 구현을 위한 분산정보 공유형 재해대응 인벤토리를 구축하고자 한다. 본 인벤토리는 3차원 공간정보를 기반으로 분산 관리되고 있는 재난/재해 관련 정보를 수집하고 이렇게 수집된 데이터들의 통합적 관리를 위해 데이터 표준화를 거쳐 선제적 재해 대응의 원천 데이터로 활용될 수 있다. 본 연구에서는 인벤토리 관리/연계 모듈의 설계 방안을 마련하고자 국내외 인벤토리 관련 시스템 현황조사를 진행하고 관리 및 연계 대상 데이터의 항목을 선정하고 내용을 분류하였다. 또한, 시스템 요구사항을 수집하고 정의하고 관리/연계 모듈의 세부기능 정의를 하였다. 뿐만아니라, 프로토타입 개발을 위해 서비스 제공 형태와 데이터 제공 방식을 결정하였다. 본 연구에서 개발하고 있는 프로토타입은 Web Service 기반의 REST 방식으로 데이터를 제공할 것이며, 3차원 공간 정보를 기반으로 하고 있다. 본 연구에서는 프로토타입 개발을 위해 기본 주재도를 제작하고 연구 지역의 시설물 정보를 구축하였다. 분산정보 공유형 재해대응 인벤토리 시스템은 분산 관리되고 있는 재난/재해 정보들을 자료 송/수신 모듈을 통하여 수집하고 데이터 필터링 모듈에서 수집된 자료의 표준화와 품질측정을 진행하여 데이터의 신뢰도를 향상 시킬 것이다. 또한, 데이터 관리 모듈을 이용하여 공간정보 데이터를 검증하고 최적화 관리를 할 수 있도록 하며, 시스템 관리 모듈에서 유관기관에서 유입되는 자료들을 관리하고자 한다. 이렇게 구축된 인벤토리 시스템은 선제적 재해대응 의사결정의 원천 데이터를 제공하고 SOC 시설물의 유지관리에 활용될 수 있을 것으로 판단된다.

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Bandwidth Analysis of Massively Multiplayer Online Games based on Peer-to-Peer and Cloud Computing (P2P와 클라우드 컴퓨팅에 기반한 대규모 멀티플레이어 온라인 게임의 대역폭 분석)

  • Kim, Jin-Hwan
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.19 no.5
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    • pp.143-150
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    • 2019
  • Cloud computing has recently become an attractive solution for massively multiplayer online games(MMOGs), as it lifts operators from the burden of buying and maintaining hardware. Peer-to-peer(P2P) -based solutions present several advantages, including the inherent scalability, self-repairing, and natural load distribution capabilities. We propose a hybrid architecture for MMOGs that combines technological advantages of two different paradigms, P2P and cloud computing. An efficient and effective provisioning of resources and mapping of load are mandatory to realize an architecture that scales in economical cost and quality of service to large communities of users. As the number of simultaneous players keeps growing, the hybrid architecture relieves a lot of computational power and network traffic, the load on the servers in the cloud by exploiting the capacity of the peers. For MMOGs, besides server time, bandwidth costs represent a major expense when renting on-demand resources. Simulation results show that by controlling the amount of cloud and user-provided resource, the proposed hybrid architecture can reduce the bandwidth at the server while utilizing enough bandwidth of players.

A Study on Measurements of IT Security Service Quality : Feasibility of Quantitative Measures (IT 보안 서비스 품질의 측정 방법에 관한 연구 : 정량 지표의 사용 가능성)

  • Kyung, Ji Hoon;Kim, Chong Su
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.30-38
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    • 2015
  • IT security service provides customers with the capability of protecting the networked information asset and infrastructures, and the scope of security service is expanding from a technology-intensive task to a comprehensive protection system for IT environment. To improve the quality of this service, a research model which help assess the quality is required. Several research models have been proposed and used in various service areas, but few cases are found for IT security service. In this work, a research model for the IT security quality has been proposed, based on research models such as SERVQUAL and E-S-QUAL. With the proposed model, factors which affect the service quality and the best quality measure have been identified. And the feasibility of using quantitative measures for quality has been examined. For analysis, structural equation modeling and various statistical methods such as principal component analysis were used. The result shows that satisfaction is the most significant measure affected by the proposed quality factors. Two quality factors, fulfillment and empathy, are the main determinants of the service quality. This leads to a strategy of quality improvement based on factors of emotion and perception, not of technology. The quantitative measures are considered as promising alternative measures, when combined with other measures. In order to design reliable quantitative measures, more work should be done on target processing time and users' expectation. It is hoped that work of this research will provide efficient tools and methods to improve the quality of IT security service and help future research works for other IT service areas.