• 한국지역사회생활과학회지
• /
• 제27권1호
• /
• pp.109-120
• /
• 2016

This study aims to observe the brand personality of foreign airlines and analyze which brand personality best influences service experience satisfaction, price-value satisfaction, and reusing intention. Moreover, it attempts to determine if there is a difference in service experience satisfaction, price-value satisfaction, and reusing intention according to brand personality. A questionnaire was distributed to 1621 consumers; of these, 1500 were used for final data analysis. Results are as follows. First, a factor analysis was used to investigate the brand personality, and three factors were identified: confidence/competence, sophistication, and dynamic. Second, we investigated the influences a brand personality has on service experience satisfaction, price-value satisfaction, and reusing intention. The confidence/competence of a brand personality showed the greatest influence on service experience satisfaction, price-value satisfaction, and reusing intention. Also, price sensitivity satisfaction had the greatest impact on reusing intentions.

• 디지털콘텐츠
• /
• 8호통권123호
• /
• pp.22-23
• /
• 2003

한국어 교육 콘텐츠 '스즈키가의 한국어 대모험' 일본 진출, PDA 전시가이드 솔루션 독일 괴테하우스 상용서비스 등 해외에서 더 인정받는 기업 멀티화인테크(www.mft.co.kr). "스즈키가의 한국어 대모험을 제작하기까지 8억원을 투자하는 등 기술 및 콘텐츠 개발에 투자를 아끼지 않고 보낸 5년이다. 투자비를 벌기 위해 EBS, 대한교과서, YMCA 등으로부터 의뢰받은 콘텐츠를 만들어야 했다. 60%는 외주용역 콘텐츠 제작에, 40%는 자체 브랜드 개발을 위한 개발에 밤샘을 마다하지 않았던 시간이다." 현재 동국대 영상제작과 교수이기도 한 멀티화인테크의 김재봉(42) 사장은 "비지니스보다 강단에서 학생들을 가르치는 것이 더 좋겠다고 생각한 적이 있는데, 투자에 대한 결과가 눈에 보이는 요즘은 시간이 어떻게 가는 줄 모르겠다"며 사업 재미에 푹 빠져 있다고 말한다.

• 품질경영학회지
• /
• 제30권2호
• /
• pp.26-46
• /
• 2002

This study was conducted to identify the differences In Customers' satisfaction about service quality between the largest Korean fast food franchise and the largest American Fast food franchise in Korea. And this study was performed to identify the critical service factors influencing the store loyalty of fast food franchise in Korea. The results of this study show that the American fast food franchise is doing better performances in service factors than the Korean fast food franchise. And the value of food and service is identified as the most critical factor for the store loyalty of the fast food franchise in Korea.

• 벤딩인더스트리
• /
• 제11권2호
• /
• pp.70-71
• /
• 2012

자판기를 단기적인 홍보 마케팅에 활용하는 사례들이 늘고 있다. 과거에는 사람이 자판기 안에 들어가 상품을 내주는 '인간자판기' 식의 활용이 붐을 이루었었다. 주로 미인이 자판기 안에 들어가 브랜드가 감성적으로 어필하는 효과를 안겨 주었다. 그러나 이런 홍보 마케팅은 여러 곳에서 되풀이함으로 인해 참신성이 떨어져 최근에는 시큰둥해졌다. '보다 기발하고 자극적인 방법이 무엇일까?' 다음으로 등장하게 된 게 자판기의 의외성을 부각시키는 컨셉이다. 고객이 예상했던 뻔한 내용상품이 아니라 놀랄만한 상품과 서비스, 재미를 제공한다. 일례로 코카콜라의 홍보 마케팅에서는 꽃다발을 내주기도 하고, 막걸리 업체 배다리의 전시회 홍보 마케팅에서는 투출구에서 사람 손이 나와 막걸리를 따라주기도 하고 선물도 건넨다. 최근 매일유업에서 '우유속에'라는 유제품 출시를 기념하여 펼쳐진 '해피 프레젠트 (Happy Present) 캠페인'도 이 범주에 속한다. 말 그대로 자판기가 다양한 선물을 하는 컨셉이다. 기존 유사 홍보마케팅과 차별성이 있다면 고객이 미션을 수행해야 선물이 주어지는 참여형 프로그램이라는 점이다. 의외성에 대한 기대와 재미를 결합한 절묘한 홍보 마케팅이다. 저렴한 비용에 효과는 만점인 자판기 홍보 마케팅의 장점을 여실히 느끼게 한다. '우유속에' 자판기 홍보 마케팅에는 어떠한 기발함이 숨어있을까?

• 대한안전경영과학회:학술대회논문집
• /
• 대한안전경영과학회 2008년도 춘계학술대회
• /
• pp.401-415
• /
• 2008

Upon the basis at the end of March 2005, we have the 38.91 million cellular phone subscribers over the country and the total diffusion rate of the cellular phone is reached up to 76.1%. At this moment, it can be said the most people use it since the demand is still going on. Turning to the operation company, this is serviced by the SK Telecom, LG Telecom, and KTF, and there are at least 6 manufactures producing it including Samsung, LG, KTF ever, Motorola an d SKY. Most users periodically change the service vendor to the others for buying new model or changing the service vendor. It is understood the customer's action occurred by the differences of the brand cognition. In this study, along with some parameters including the difference of the vendor's difference of satisfaction (mobile telecommunication, product), and the possibility to buy the product again, I am going to find out the relationship between the satisfaction of the provider's service.

• 한국정보통신학회:학술대회논문집
• /
• 한국정보통신학회 2015년도 추계학술대회
• /
• pp.722-723
• /
• 2015

스마트 기기의 확산으로 인해, 보다 다양한 애플리케이션이 개발되고 있다. 증강현실 기법 역시 이미지를 마커로 활용할 수 있게 발전됨에 따라, 광고나 전시 등에서 많이 활용되고 있다. 구현된 포토시스템은 이미지 인식 기반으로 하여, 3D모델과 함께 사진을 찍을 수 있다. 세종문화회관에서 개최된 콘텐츠 전시회에서는 로고 이미지를 이동이 용이한 폼에 부착하여 활용함으로서 브랜드 광고효과도 볼 수 있었다. 본 연구는 스마트 기기를 이용하여, 전시장에서 색다른 포토존 서비스를 제공함으로서, 증강현실 콘텐츠의 새로운 활용 사례를 제시하였다.

• 아태비즈니스연구
• /
• 제6권1호
• /
• pp.45-57
• /
• 2015

The purpose of this research is to explore the relationships among service quality's five factors(i.e., tangibles, reliability, responsiveness, empathy, and assurance) and customer satisfaction. The study used convenience sampling and selected certain consumers who visited coffee shop in BeiJing, China. Total 300 questionnaires was distributed and 18 unsuitable data were excluded for data analysis. These data were tested using SPSS 21.0. The results of this study are summarized as follows. First, the result of the relationship between coffee shops'service quality and customer satisfaction reveals that two of 5 service quality factors (i.e., assurance and empathy) had a positive effect on customer satisfaction only, and other service quality factors (i.e., tangibles, reliability, and responsiveness) had no positive influence on customer satisfaction. Limitations and future research directions of the study were also discussed.

• 대한안전경영과학회:학술대회논문집
• /
• 대한안전경영과학회 2008년도 추계학술대회
• /
• pp.101-114
• /
• 2008

Today, consumer needs are diversified, continually changing and differentiated. Under the market conditions of unlimited competition to satisfy those needs, businesses focus on relationship-building with customers, as well as on quality of Services. As a result, in this era of consumer-centered brand marketing, brand identity is surfacing as a competitive edge that a company can benefit from for a long time : this is related to the fact that people want to know why a consumer selects and purchases a certain brand out of so many others.

• 산업경영시스템학회지
• /
• 제44권3호
• /
• pp.146-164
• /
• 2021

This study examines the effects of the public's perception of emergency medical service (EMS) on the public health system's brand equity and the moderating effect of governance on this relationship using Keller's customer-based brand equity model. It uses four EMS functions: rescue/first-aid and transfer activities; disaster prevention, preparation, and response activities; educational activities in urgent situations; and medical treatment in emergency rooms to examine the effects of them on brand meaning of the public health system. Our findings are important for understanding the public as customers of the public health system and devising and/ or adapting healthcare policies and marketing strategies to develop brand equity and increase customers' loyalty to the public health system.

• 한국의류산업학회지
• /
• 제19권2호
• /
• pp.194-206
• /
• 2017

This study analyzed the effect of individualism-collectivism propensity and social capital on participation activity as well as the effect of participation activity on fashion brands relationship orientation of social network service users. Also, this study investigated the difference in participation activity and fashion brands relationship orientation by participation level of social network service. A survey was conducted from October 1 to November 31, 2015, and 476 responses were used in the analysis. As results, the individualism-collectivism propensity was composed of vertical-horizontal individualism and vertical-horizontal collectivism. The social capital was composed of trust, norm, and network. Also, the participation activity was composed of personal interaction, consumer rights, information pursuit, interest pursuit, and economic pursuit. Vertical individualism positively affected information pursuit and economic pursuit, and horizontal individualism positively affected personal interaction, consumer rights, and information pursuit; in addition, vertical collectivism positively affected personal interaction, consumer rights, and interest pursuit. Horizontal collectivism positively affected information pursuit, but it negatively affected consumer rights. Consumer rights, information pursuit, interest pursuit, and economic pursuit of participation activity positively affected fashion brands relationship orientation. Also, there were significant differences in the participation activity and fashion brands relationship orientation by participation level. The study results provide useful information to the marketing strategies using social network service of fashion brands.