• The Journal of the Korea Contents Association
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• v.20 no.9
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• pp.344-354
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• 2020

The purpose of this study was to examine the moderating effect of service value in the effect of service fairness on service quality and structural causal relationship between service quality and reuse intention of domestic airlines. The impact between the variables was analyzed using SPSS 21.0 and AMOS 21.0 based on a survey of 320 airline users. The results are as follow. First, all the three factors of airline service fairness had a significant effect on service quality. Second, out of the three service fairness factors, distribution fairness and interactivity, had a positive effect on reuse intention. On the contrary, interactive fairness had no significant effect on reuse intention. Third, airline service quality had a significant effect on reuse intention. Finally, there was a moderating effect of value orientation in the relationship between service fairness and service quality.

• Journal of Convergence for Information Technology
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• v.8 no.1
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• pp.265-274
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• 2018

This paper examines the critical role of customers' perceived service justice in relationship hotel marketing and service. Three types of service justice, distributive justice, procedural justice, and interactional justice are proposed to affect both customer satisfaction and trust, and customer service satisfaction is likely to take effects on relationship quality variables, trust and commitment. Empirical results, based on data from 250 customers of two membership discount deluxe hotel in Seoul, showed satisfactory data-fitness to the proposed model and supported seven research hypotheses. Interactional justice was found to have significant relationship with both trust and customer satisfaction, while distributive justice had significant relationship with trust and procedural justice with customer satisfaction. Also, the customer satisfaction had strong relationship with core variables of relationship quality (trust and commitment) and the trust variable was found to be a powerful antecedent leading to customer's commitment to service organization.

• Proceedings of the ESK Conference
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• 2004.10a
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• pp.29-29
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• 2004

• Journal of Distribution Science
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• v.6 no.1
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• pp.99-116
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• 2008

This research is focused on the effects of salesperson's evaluation of using the notebook computer. From analysis of the resulting data, using the notebook computer are increased the quality of salesperson's service-justice. Salesperson's distributive-justice affects to positive the customer satisfaction. But procedural justice and interactional justice cannot affect to positive the customer satisfaction. Maybe, I think that the reason will be a feature of insurance goods. And customer satisfaction affects to positive the salesperson's evaluation. But, only using the notebook computer cannot affect to positive the salesperson's evaluation. According to the result, using the notebook computer of salesperson affects to positive the salesperson's evaluation mediate of the service justice and customer satisfaction. There are limitations on generalization due to the results based on only insurance industry, but this study will be a useful exploratory step before designing a future survey.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.04a
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• pp.103-106
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• 2012

클라우드 컴퓨팅 기술이 컴퓨팅 자원의 사용 방식에 대한 새로운 패러다임을 이끌어가고 있는 가운데 이미 PC 가상화를 통한 클라우드 서비스가 선을 보이고 있다. 또한 스마트 디바이스 이용이 급증함에 따라 모바일 클라우드 서비스에도 관심이 집중되고 있으며 기존의 클라우드 서비스를 스마트 디바이스에서도 사용하는 형태의 서비스가 이미 출시되고 있다. 하지만 진정한 의미의 모바일 클라우드를 위해서는 스마트 디바이스 자원 가상화를 통한 클라우드 자원 활용의 극대화가 이루어져야 한다. 본 논문에서는 클라우드 내 가상 단말에 접속하여 서비스를 받을 수 있는 실질적인 모바일 클라우드 서비스 구현을 위한 모바일 클라우드 아키텍처를 소개하고 이의 구성요소 중 하나인 모바일 클라우드 서비스 커넥터의 설계 방안을 제시하였다. 설계 시 주요 고려사항은 제한된 모바일 네트워크 환경에서 실시간 서비스를 제공하면서 보안을 강화하는 것이며 이에 대한 연구는 모바일 클라우드가 실질적인 서비스로서 자리매김하는데 필수적인 요소라 확신한다.

• Journal of Industrial Convergence
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• v.21 no.12
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• pp.11-23
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• 2023

This study aims to investigate the relationship between service recovery justice, residual emotions, and customer behavior. It empirically verifies that low justice in service recovery affects residual emotions and, in turn, has an impact on customers' negative behaviors. Furthermore, this research distinguishes customer-brand relationship quality into emotional relationship quality and cognitive relationship quality and seeks to validate that the type of relationship quality may influence the extent to which the justice of recovery processes affects residual emotions. Data was collected through surveys, and hypotheses were tested using structural equation modeling. The research findings indicate that among the dimensions of service recovery justice, procedural justice and interactional justice significantly influence residual emotions. Moreover, residual emotions have a significant impact on both the intention to revisit and the intention to engage in negative word-of-mouth. In addition, the impact of distributive justice and procedural justice on residual emotions was found to be higher for cognitive relationship quality than emotional relationship quality, and the impact of interactional justice on residual emotions was found to be higher for emotional relationship quality than cognitive relationship quality.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 1999.11b
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• pp.67-70
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• 1999

디지털 TV의 다채널의 프로그램과 다양한 부가 서비스가 가능하도록 하는 PSIP 전송 서버는 시스템의 안정성, 유지, 보수의 용이함, 이식성 등의 보장과 출력 데이터의 STD 규격 적합성 등의 요구 사항을 만족해야 한다. 현재 개발되어 있는 PSIP 전송 서버는 이러한 요구 사항을 충족 시키지 못하고 있다 본 논문에서는 PSIP 전송 서버를 PSIP Generator와 PSIP Streamer로 분리하고, PSIP Generator를 Java 언어로 구현하는 것을 제안한다. 이는 이식성과안정성, 규격 적합성을 충족하여 실제로 운용될 방송국의 요구 사항을 보장할 것이다.

• Proceedings of the IEEK Conference
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• 2008.06a
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• pp.617-618
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• 2008

The paper describes the design and implementation of full-software videophone module for Korean Government's Ubiquitous Robotic Companion project 2007. The project shows the commercial feasibility of video service, particularly videophone service with 3G WCDMA cellular mobile phone.

• The Journal of the Korea Contents Association
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• v.6 no.11
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• pp.74-84
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• 2006

It is quite impossible for a service firm to deliver service without failure. The main reason is that service is intangible, perishable and heterogeneous in nature. Every service firm tries its best to recover service failure with understanding that service failure affects customers' evaluation and attitude for the firm. The research finds that customers' satisfaction after recovery affects customers' intentions both service encounter satisfaction and overall firm satisfaction strongly affects positive word-of-month and purchase intentions. The results have implications to researchers and service marketing managers. For researchers, the result will be helpful for them to further develop service failure and recovery framework. For service marketing managers, the result will suggest specific guidelines for establishing service recovery strategies.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.11a
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• pp.1026-1029
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• 2013

엔터프라이즈 시스템 개발에서 비즈니스 로직을 담은 애플리케이션 코드와 엔터프라이즈 기술을 처리하는 코드가 뒤섞여 존재함으로 인해 오는 여러 가지 단점들이 존재한다. 그렇기 때문에 이 두 가지 서로 다른 속성의 코드를 분리할 수 있는 방법이 요구되고 있다. 이러한 요구를 해결하기 위하여 스프링 프레임워크는 IoC/DI, AOP, PSA 등의 기반기술을 통하여 엔터프라이즈 서비스 기술과 POJO라는 애플리케이션 서비스 로직을 담은 코드를 분리한다. 이 연구는 스프링 프레임워크를 기반으로 웹 어플리케이션을 개발하면서 POJO 프로그래밍 방법의 적용과 그에 따른 정성적 평가를 하는 것에 있다.