• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.179-182
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• 2009

PSS (Product-Service Systems) 개발에 있어서 중요한 요소로서 사용자의 경험을 들 수 있다. 제품개발 시 가장 중요하게 고려되는 요소로서 고객의 요구 (customer requirement)와 니즈 (needs)가 언급되곤 한다. 고객의 요구나 니즈는 실제로 관련 제품이나 서비스를 사용해 본 고객의 경험에 근거하고 있다. 따라서 고객의 경험을 제대로 파악하고 이를 추출하는 것이 성공적인 제품개발의 시작이다. 본 연구의 목적은 사용자 경험을 활용하는 제품-서비스 시스템 (UXPSS)을 위한 프레임워크 모델을 개발하고 샘플 제품에 대한 구현을 실시한다. 이를 위해서 사용자 경험, 제품의 서비스화, 서비스의 제품화, 서비스 사이언스, 기능분석 및 모듈화를 결합한 통합 모델을 개발하고 이를 실험적으로 구현해 본다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2017.07a
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• pp.305-306
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• 2017

본 논문에서는 커넥티드 카 서비스의 사용자경험 디자인을 위한 평가 요인을 제안한다. 모바일 및 IoT기술의 발전과 더불어 자율주행 자동차에 대한 관심이 증가하고 있는 가운데 네트워크와의 연결을 통한 다양한 디지털서비스 제공 플랫폼 경쟁이 가속화되고 있다. 플랫폼 개발을 위한 기술적 연구는 빠르게 진행되고 있으나 실재 서비스 소비의 주체인 사용자 관점에서의 연구는 아직 미비하다. 경쟁이 가속화 될수록 커넥티드 카 구현 기술은 평중화될 것으로 예상되어 결국 커넥티드 카 서비스의 핵심 쟁점은 주행 중 서비스 사용자의 긍정적 경험이 될 것으로 예측된다. 따라서 본 논문에서는 커넥티드 카에서 제공되는 기능과 이에 따른 주요 서비스 요인들을 살펴보고 자동차 구매에 영향을 미치는 사용자경험 요인을 도출하여 둘의 상관관계를 실증적으로 분석함으로써 앞으로 등장할 차세대 커넥티드 카 서비스 및 플랫폼의 사용자 경험평가 요인을 도출하고자 한다.

• The Journal of the Korea Contents Association
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• v.20 no.9
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• pp.672-680
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• 2020

This study aimed to elucidate the differences in nursing service experience according to the participants' characteristics and experience of hospitalization and to identify the relation between nursing service experience and perceptions of the health system. It analyzed the data from a "Survey of health care service experience" conducted among 574 participants who had been hospitalized. The results showed that the mean nursing service experience of participants who had never used other hospitals before hospitalization with over ten days of hospital stay was higher compared with the other participants. Moreover, those who used other hospitals before hospitalization reported lower nursing service experience scores. In the classification based on the change of the inpatient room, the difference in the nurse service experience according to the number of hospitalization days was significant only in patients who had no change in the inpatient room in the multi-person room. The nursing service experience scores were positively related to general satisfaction with the hospitalization experience, health system satisfaction, and trust in the health system. This finding implies that the nursing service experience should be interpreted by separating the inpatient experience, and the strategies to improve the nursing service are needed. In addition, the survey should include items related to the characteristics of medical institutions such as nurse staffing, to identify factors affecting the experience of nursing services.

• Journal of Digital Convergence
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• v.18 no.7
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• pp.299-306
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• 2020

The purpose of this study is to find out specific measures that can help the management strategy of patient-centered medical institutions by conducting research on patient experience surveys of convergence outpatient medical services using data mining techniques according to changes in patient-centered medical culture. Using the raw data of the 2018 Medical Service Experience Survey, 8,843 people over the age of 15 who had patient experience in outpatient medical services were analyzed. Decision tree analysis was performed. The determinants of satisfaction with outpatient medical services patient experience were the doctor's area and patient's rights protection area, and the determinants of intention to recommend outpatient medical services were the doctor's area and facilities comfort. Women evaluated the experience positively in overall satisfaction as compared to men, and those over the age of 60 positively evaluated the overall satisfaction and intention to recommend. It is significant that the outpatient experience decision-making model is presented, and that the doctor's area, patient's rights protection area, and facility comfort are important factors. Long-term research on the 'Medical Service Experience Survey' is needed, and research on the inpatient medical service experience is needed.

• The Journal of the Korea Contents Association
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• v.17 no.3
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• pp.382-399
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• 2017

The purpose of this study is to identify the structural relationship between service experience, corporate image, service trust, affective commitment and service loyalty in leisure service environment, and explain the causal role of corporate image, service trust and affective commitment. To this end, hypothesis was verified by structural equation model analysis using SPSS 23.0 and AMOS 20.0 statistical package. The result of the study as follows: First, service experience influenced corporate image and service trust but not affective commitment. Second, corporate image influenced service trust and service loyalty but not affective commitment. Third, service trust influenced affective commitment and service loyalty, Finally, affective commitment affected service loyalty. Therefore, service providers should raise corporate image and build the service loyalty by following the user to experience excellent service in a cognitive and affective aspects. Also, by motivating the customer to have affective commitment to the service trust, You need to plan and implement a marketing strategy that can increase loyalty.

• 정보화사회
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• s.115
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• pp.50-54
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• 1997

미국은 통신서비스에 관한 연방정부 차원의 전권위임 조직인 연방통신위원회(FCC)라는 규제 구조와 자유 경쟁을 근본으로 한 통신서비스 법률제정 철학에 따라 1996년에 전기통신법을 공표하였다. 미국은 단말장비 개발에 관한 중요한 규제 경험과 국내외의 통신서비스 시장에 대한 경쟁 촉진, 자국의 시장보호에 대한 규제를 경험하게 되었다. 본 요약은 ITU가 보고한 미국의 규제 경험에 대하여 규제 구조인 FCC, 법률제정의 근본철학, 그리고 1996년의 전기통신법을 소개하고 이를 근거로 경험한 미국의 규제에 대하여 살펴보도록 한다.

• Journal of Digital Convergence
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• v.18 no.6
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• pp.401-409
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• 2020

The purpose of this study is to develop a convergence inpatient medical service patient experience management model(IMSPEMM) that can help in the management strategy of a medical institution to create a patient-centered medical culture. Using the original data from the 2018 Medical Service Experience Survey, 593 people with medical services inpatient(MSI) over the age of 15 were analyzed. By using the decision tree model, we developed a prediction model for overall satisfaction(OS) with the inpatient medical service experience(IMSE) and the intention to recommend patient experience(RI), and were classified into 4 and 7 types. The accuracy of the model was 68.9% and 78.3%. The OS level of IMSE was the nurse area and the hospital room noise management area, and the RI decision factor was the nurse area. It is significant that the IMSPEMM for MSI was presented and confirmed that the nurse area and the noise management area of the hospital room are important factors for the inpatient experience. It is considered that further research is needed to generalize the IMSPEMM.

• Informatization Policy
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• v.30 no.3
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• pp.92-121
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• 2023

As music streaming services (MSS) involve various interactions with users during the music consumption process, it is important to understand the user experience and manage the service accordingly. This study developed a user experience model for MSS by theoretically linking the quality characteristics considered important by music service users with the structure of user experience. PLS analysis was then performed using survey data to test the model. As a result, functionality (search, browsing, and personalized recommendation), UI usability, content quality (currentness, sufficiency, relevance), and monetary cost were found to be key experience factors that determine the experience consequence, i.e., user satisfaction. In addition, in a supplementary analysis comparing domestic and global services, differences in user experience were found between the two groups in terms of functionality and content quality. The user experience model of MSS proposed in this study serves as a new foundation for theory-based research in this field and provides meaningful implications for the competitive landscape among music streaming service platforms and for their competitive strategies.

• Korean Journal of Social Welfare Studies
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• v.42 no.2
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• pp.303-322
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• 2011

The increased needs for medical cost containment and the quality of life improvement for the low-income elderly with chronic disease require the complementary relationship between hospital care and community health services. This study investigated the current status of the linkage between Korean hospital care and community services using Seoul Welfare Panel Study(SWPS) data. Logistic regression analysis was used to examine the effects of experiences of hospitalization and outpatient health services on use and needs of community health services. The analysis results indicated that the elderly with chronic disease who have not experienced outpatient health services were unlikely to receive health and social services in the community. Even those who have experienced hospitalization were not provided complementary health services in the community despite the increasing demand.

• 한국노년학
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• v.29 no.3
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• pp.1063-1085
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• 2009

The purposes of this study were to investigate the transition of elderly's welfare service utilization and to examine the factors affecting their utilization as time passed. To solve these research questions, the behavioral model presented by Andersen and Newman(1973) was applied. Using Hallym Aging Panel data consisted of 3 waves from 2003 to 2007, autoregressive modeling and regression analysis were applied for research purposes. The results of this study were as follows; (1) The experiences of welfare service utilization were increasing gradually. The complimentary service for the aged was utilized generally, but leisure service and community service were not used in common. (2) Past experience of service affected service utilization in the following times. (3) The factors affecting older adult's service utilization were different among the types of services. Nonetheless, the factors affecting continuously during the periods were found: age as predisposing factor and area as enabling factor in the complimentary service; area and existence of spouse as enabling factor in leisure service; education as predisposing factor and service cognition as enabling factor in community service. Enabling factor has affected more consistently than other factors. The results showed that special attention should be paid to balanced regional arrangement for welfare resources and the public relation considering the elderly's intellectual level.