• 제목/요약/키워드: 상사의 성과

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콜센터 근로자의 감정노동과 감정소진 및 이직의도의 관계에 대한 연구 (The Relations of Emotional Labor to Emotional Exhaustion and Turnover Intention in Call Center Workers)

  • 이수연;양해술
    • 한국콘텐츠학회논문지
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    • 제8권4호
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    • pp.197-210
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    • 2008
  • 본 연구는 고객과 직접적인 대면을 하지 않고 전화를 이용하여 감정노동(emotional labor)을 수행하는 콜센터 상담원들의 감정노동의 결과로 표출되는 감정소진(emotional exhaustion)과 이직의도에 영향을 주는 요인을 연구하였다. 본 연구는 감정소진이 직무만족을 저해시켜 이직의도를 높이는 것으로 이직율이 높은 콜센터 운영에서 관리하여야할 중요한 요소라는 것을 실증하였다. 감정소진을 낮추기 위해서는 시간적 압력을 낮추고 업무의 자율성을 부여하여야 하며, 이직의도를 낮추는 위해서는 상사지원이 중요한 요소로 나타났다. 본 연구는 콜센터 운영에 있어서 감정노동이 상담원의 관리에 중요하다는 것을 제시하였다는 데 의의 가 있다.

연소실 냉각을 위한 충돌제트/유출냉각기법에서 유출판에서의 열전달특성 (Heat Transfer Characteristics on Effusion Plate in Impingement/Effusion Cooling for Combustor)

  • 이동호;조형희
    • 대한기계학회논문집B
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    • 제24권3호
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    • pp.435-442
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    • 2000
  • The present study is conducted to investigate the local heat/mass transfer characteristics for flow through perforated plates. A naphthalene sublimation method is employed to determine the local heat/mass transfer coefficients on the effusion plate. Two parallel perforated plates are arranged for the two different ways: staggered and shifted in one direction. The experiments are conducted for hole pitch-to-diameter ratios of 6.0, for gap distance between the perforated plates of 0.33 to 10 hole diameters, and for Reynolds numbers of 5,000 to 12,000. The result shows that the high transfer region is formed at stagnation region and at the mid-line of the adjacent impinging jets due to secondary vortices and flow acceleration to the effusion hole. For flows through the perforated plates, the mass transfer rates on the surface of the effusion plate are about six to ten times higher than for effusion cooling alone (single perforated plate). More uniform and higher heat/mass transfer characteristic is obtained in overall region with small gap between two perforated plates.

영광 3, 4호기 원자로 유동 모델 시험 (YGN 3 & 4 Reactor Flow Model Test)

  • Lee, Kye-Bock;Im, In-Young;Lee, Byung-Jin;Kuh, Jung-Eui
    • Nuclear Engineering and Technology
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    • 제23권3호
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    • pp.340-351
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    • 1991
  • l/5.03 축소 원자로 모델을 이용하여 원자력 발전소 영광 3,4호기를 위한 유동시험을 수행하였다. 이 유동 시험의 목적은 ABB-CE사의 System 80과 영광 3,4호기 원자로 크기의 상대적인 차이로 인해 발생하는 원자로 용기내의 수력학적 영향을 평가하는 것이다. 유동 모델은 상사성 원리에 따라 설계하였다. 이 시험에서 얻은 결과는 노심 입구 유량 분포, 노심 출구 압력 분포, 원자로 입구 노즐에서부터 출구 노즐까지 유동로를 따른 부분 구간 및 전체 압력 손실이다. 이 데이터들은 노심의 열적 여유도 분석에 필요한 입력 자료 제공과 해석적 수력설계 방법의 검증에 이용하게 된다.

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전산유체역학 기법을 이용한 물고기 유영에 관한 연구 (A STUDY ABOUT FISH LOCOMOTION USING COMPUTATIONAL FLUID DYNAMICS)

  • 김소희;정용수;권오준
    • 한국전산유체공학회지
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    • 제19권2호
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    • pp.99-107
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    • 2014
  • The aim of the present study is to investigate the flow interference between two adjacent undulating fish-like body, and its effect on the undulating propulsion. For this purpose, unsteady two dimensional incompressible flow calculations were conducted using an unstructured mesh flow solver, coupled with an overset mesh technique. To deal with mesh deformation due to fish locomotion, spring analogy is utilized. The fish body used in the simulation is constructed from the NACA0012 airfoil. The study indicates that the propulsion of undulating fish is proportional to frequency and wavelength of the midline oscillation when there is no adjacent fish. It also reveals that average thrust was increased when the vortex shedding from the tail was conserved well and pressure difference between upper and lower sides of the fish was magnified due to flow interference. From this study, which relative position and phase difference of locomotion between two fishes can generate maximum thrust was known among six different cases.

비정렬 혼합 격자계에서 격자 변형 기법을 이용한 가변노즐 유동 해석 (NUMERICAL STUDY OF VARIABLE GEOMETRY NOZZLE FLOW USING A MESH DEFORMATION TECHNIQUE ON HYBRID UNSTRUCTURED MESHES)

  • 김재원;권오준
    • 한국전산유체공학회지
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    • 제18권3호
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    • pp.26-33
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    • 2013
  • In the present study, unsteady flow simulations of a variable geometry nozzle were conducted using a two-dimensional flow solver based on hybrid unstructured meshes. The variable geometry nozzle is used to achieve efficient performances of aircraft engines at various operating conditions. To describe the motion of the variable geometry nozzle, an algebraic method based on the basis decomposition of normal edge vector was used for the deformation of viscous elements. A ball-vertex spring analogy was used for inviscid elements. The aerodynamic data were obtained for a range of nozzle pressure ratios, and the validations were made by comparing the present results with available experimental data. The unsteady nozzle flows were simulated with an oscillating diverging section and a converging-diverging section. It was found that the nozzle performances are influenced by the nozzle exit flow characteristics, mass flow rate, as well as unsteady effects. These unsteady effects are shown to behave differently depending on the frequency of the nozzle motion.

에어컨용 직교류홴 시스템의 성능특성에 대한 기본적 설계변수의 영향에 관한 실험적 연구 (An Experimental Study on the Influences of Some Basic Design Parameters on the Performance Characteristics of the Cross-Flow Fan System in Air-Conditioner)

  • 구형모
    • 대한기계학회논문집B
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    • 제23권6호
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    • pp.695-702
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    • 1999
  • A cross-flow fan which constitutes a fan-duct system with a stabilizer and a scroll-casing is widely used in many air-ventilating and air-conditioning devices. The cross-flow fan system has many design parameters which have crucial influence on the performance and the noise characteristics of the devices, which means many difficulties during the design stage of the devices and the general design guide has not sufficiently established yet. This study presents the experimental results of the parameter investigation of some chosen design parameter values, which are the shapes of the stabilizers, the profiles of the scroll casing part, and the diffusion angles of the flow exit. The results are expressed by the varying performance characteristics with the values of the parameters. They are found to have considerable effects on the system performance and should be considered with care in the design stage. Finally some helpful guides for the design and manufacturing of the cross-flow fan system are proposed.

VIC# 자료동화 기법을 통해 재구축된 유동장의 상사성에 관한 비교 연구 (A Comparative Study on Similarity of Flow Fields Reconstructed by VIC# Data Assimilation Method)

  • 전영진
    • 한국가시화정보학회지
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    • 제16권2호
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    • pp.23-30
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    • 2018
  • The present study compares flow fields reconstructed by data assimilation method with different combinations of parameters. As a data assimilation method, Vortex-in-Cell-sharp (VIC#), which supplements additional constraints and multigrid approximation to Vortex-in-Cell-plus (VIC+), is used to reconstruct flow fields from scattered particle tracks. Two parameters, standard deviation of Gaussian radial basis function (RBF) and grid spacing, are mainly tested using artificial data sets which contain few particle tracks. Consequent flow fields are analyzed in terms of flow structure sizes. It is demonstrated that sizes of the flow structures are proportional to an actual scale of the standard deviation of RBF. It implies that a combination of larger grid spacing and smaller standard deviation which preserves the actual standard deviation is able to save computational resources in case of a low track density. In addition, a simple comparison using an experimental data filled with dense particle tracks is conducted.

충돌제트/유출냉각기법에서 분사판의 홀배열이 열전달에 미치는 영향 (The Effects of Impingement Hole Arrangements on Heat Transfer of an Impingement/Effusion Cooling System)

  • 최종현;이동호;조형희
    • 대한기계학회논문집B
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    • 제26권1호
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    • pp.101-109
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    • 2002
  • Two perforated plates are used to investigate local heat/mass transfer characteristics in an impingement/effusion cooling system. A naphthalene sublimation method is conducted to determine the local heat/mass transfer coefficients on the upward facing surface of the effusion plate. Two plates are placed in parallel position with gap distances of 1, 2, 4 and 6 times of effusion hole diameter. The effects of hole arrangements of the plates are studied fur staggered, square, and hexagonal arrays. The experiments are conducted at Reynolds number of 10,000 based on the effusion hole diameter. The results show that the smaller hole size in the staggered array has the higher transfer coefficients on the stagnation region due to the formation of higher momentum flows through the impingement holes. In the square array, heat/mass transfer on the target plate is more uniform as the number of impingement holes increases. High and uniform heat/mass transfer coefficients are obtained for the hexagonal array.

원주상으로 배열된 다중 원형 제트의 유동 특성 (Experiments on the Flow Characteristics of Circular Multiple Jets Arrayed Circumferentially)

  • 진학수;김정수;최종욱;김성초
    • 대한기계학회논문집B
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    • 제31권3호
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    • pp.306-312
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    • 2007
  • This paper describes the flow characteristics of circular multiple jet investigated by hot-wire anemometry. The nozzle arrays were classified into two cases; 6- or 7-nozzle located circumferentially in equal interval without or with a central jet. The flow field was measured according to the number of nozzles when the Reynolds number based on the nozzle exit is about $10^4$. Mean velocity, Reynolds shear stress and turbulent kinetic energy were investigated in the downstream of jets. The Tollmien's theory holds for downstream only when a nozzle locates at the center. Jet interaction is influenced due to with or without a center nozzle. In addition, the two-dimensional numerical computation was conducted for 3-nozzle case to obtain the general flow structure near the nozzle exit, which verifies the formation of the recirculation region with captive vortices, that is, the evidence of the interaction between jets.

지상사진에 의한 삼차원변형측량의 신뢰성 분석(기이) (Reliability Analysis of the Three-Dimensional Deformation Measurement by Terrestrial Photogrammetry)

  • 유복모;유환희;이용희
    • 한국측량학회지
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    • 제6권1호
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    • pp.35-41
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    • 1988
  • 지상사진에 의한 삼차원변형해석을 하는데 있어서 변위양계산의 정확도를 향상시키기 위해 반복경증률 상사변환법이 사용되었으며, 변위점검출에서는 Bayesian Inference가 적용되었고, 변위형태해석을 위해 변위방정식을 이용하는 방법을 제시하였다. 그 결과 변위양계산에서는 최소절대법($\Sigma$$\mid$d$\mid$⇒min)에 의한 경중률조건이 정확도를 향상시켰으며, 또한 Bayesian Inference을 적용하므로써 정확한 변위점검출을 할 수 있었다. 변위형태해석에서는 최적변위방정식을 이용하여 대상들의 전체 또는 부분적인 움직임을 해석할 수 있었다.

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