• Journal of the Korean Applied Science and Technology
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• v.36 no.3
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• pp.700-708
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• 2019

The purpose of this study was to investigate the effect of character strengths and communication types on the interpersonal relationship satisfaction among university students and to presents basic data for helping healthy University Life. A survey was held to the university students in Seoul and Chungcheong cities from May 7 to 28, 2018. 204 copies were in the final analysis for data analysis, t-test, ANOVA, Pearson's Correlation Coefficient and Multiple regression was used. As a result, the factors of affecting on the interpersonal relationship satisfaction were followed by intellectual character strengths, emotional character strengths, communication types and the presence of a heterosexual friend. The multiple regression explanatory power was 45percent of the total changes in interpersonal satisfaction. Therefore, this study could be used as a basic for the development of communication education programs to increase interpersonal satisfaction among university students. It will also be useful as a basic data for the development of counseling programs that enhance self-awareness of character strengths.

• Journal of the Korean Applied Science and Technology
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• v.36 no.1
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• pp.362-370
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• 2019

The purpose of this study was to investigate the effect of Appearance Satisfaction and University Adaptability on Self-Esteem among university students and presents basic data for helping healthy adaption of university life. A survey was held to the university students in Chungcheong cities from September 9 to 20, 2018. of 250 copies of the questionnaire distributed, a total of 228 copies were in the final analysis. For data analysis, SPSS 23.0 for Windows was used. As a result, there were correlations between variables, the Self-Esteem of university students were affected by the Appearance Satisfaction, University Adaptability. Self-evaluation about one's appearance and Benefits from Appearance. And the largest effect was the Self-evaluation about one's appearance. As for the verification statistics of the regression model, its explanatory coefficient($R^2$) was 0.30, which weans that the explanatory power of independent variables was 30% for the dependent ones. In conclusion, it is need to development program and counseling with considering Self-evaluation about one's appearance for improving Self-Esteem.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.12a
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• pp.381-409
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• 1999

고객상담센터 또는 Call Center(콜센터)는 기업조직상 고객과의 최일선 접점에 위치하여 고객만족 경영의 중추적인 역할인 대고객 communication이라는 막중한 임무를 담당함에도 불구하고, 우리나라학계 뿐만이 아니라, 미국의 학계에서도 연구가 빈약한 분야이기 때문에 연구의 필요성이 강력히 요청되는 분야이다. 2) 본 연구는 지금까지 고객의 요구에 대응하기 위하여 임기응변적으로 설계 및 운영하여 온 우리나라의 고객상담센터, 특히, 전화고객상담 센터(Call Center)의 효율향상을 위한 경영개선 노력을 위한 “리엔지니어링 전략”에 관한 탐색적 연구다. 연구방법으로서는 문헌(주로 미국) 및 미국의 call center 실태조사 자료를 우리나라의 자료와 비교하여 리엔지니어링의 대상을 탐색하는, 소위 선진지역과의 벤치마킹(benchmarking) 방법을 택하였다. 구체적으로, 본 연구는 콜센터의 효율적인 운영을 위한 주요 구성요소인 인적요소 및 기술적 요소 등을 연구한다. 본 연구는 콜센터 리엔지니어링분야의 문헌을 체계적으로 고찰하였으며 특히 미국의 콜센터와 직접적인(head-to-head) 비교를 처음 시도했다는 점에서 이 분야의 향후 연구에 공헌을 할 수 있다고 믿는다. 또한 이연구의 결과는 우리나라 콜센터 관련 기업실무자들이 리엔지니어링을 추진하는데 중요한 참고자료로 이용할 수 있으며 특히, 관련 software 및 hardware의 설계와 개발에 중요한 방향제시를 할 수 있으리라 기대한다.

• Korean Journal of School Psychology
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• v.17 no.2
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• pp.181-198
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• 2020

This study examined how the rejection sensitivity model might be applied to the link between rejection sensitivity and dating relationship satisfaction by means of investigating the mediating effect of cognitive emotion regulation strategy and conflict resolution strategy. A total of 668 college students in Seoul (232 males, 436 females, mean age of 21.59 years [SD=2.08]) participated in this study. The results illustrated that the adaptive emotion regulation strategy, among cognitive emotion regulation strategies, and the integration and compromise strategies, among conflict resolution strategies, had the double mediation effect on the association between rejection sensitivity and dating relationship satisfaction. In other words, a direct negative correlation between rejection sensitivity and dating relationship satisfation resulted in high rejection sensitivity, which was expected to generate low satisfaction in dating relationships. However, it was confirmed that the use of these two strategies-the cognitive emotion regulation and the conflict resolution strategy-could bring positive effects in terms of the dating relationship satisfaction; the former helped couples to see situations more broadly and increase positive perceptions, while the latter solve their problems each other. Based on these findings, we discuss their implications for counseling practice and therapeutic interventions

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.10
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• pp.5048-5058
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• 2013

This study analyzed the smoking and smoking cessation characteristics, smoking cessation self-efficacy and counseling satisfaction of 140 college students using smoking cessation clinics in 2 universities, located in D Metropolitan City and C Province. The results can be summarized as follow; As motives for signing up for a smoking cessation clinic, 47.8% responded that they were recommended by others. 61.4% said that they had tried to stop smoking for the past one year. As the first reason for stopping smoking, 45.7% responded that it was to prevent diseases in the future. As factors affecting the smoking cessation self-efficacy, the smoking temptation score was the most significant variable, followed by the smoking cessation confidence score and the smoking amount. As a factor affecting the smoking cessation counseling satisfaction, whether to perceive health problems was the most significant variable, followed by the smoking cessation confidence score and the smoking temptation score.

• The Journal of the Convergence on Culture Technology
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• v.5 no.2
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• pp.67-76
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• 2019

The purpose of this study was to analyze direct and indirect effects that depression of adolescents have on their life satisfaction through mediating variable called sense of community. To collect data, a survey was administered to 371 adolescents participating in volunteer activity at Youth Training Center located in C province. Data collected were analyzed for mediating effect, using structural equation model. The results showed that sense of community not only directly affect life satisfaction of the adolescents, but also work as a significant mediating variable between depression and life satisfaction. In other words, sense of community was found to reduce the negative impact of depression on life satisfaction. Based on these findings the ways of developing effective measures to promote the sense of community of young adolescents in educational field was discussed, such as developing various experience-activity programs and providing an institutional strategy which support such activity programs.

• Journal of Digital Convergence
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• v.19 no.11
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• pp.545-553
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• 2021

This research was conducted to examine the attitude to death, and identify factors influencing attitude to death, in social welfare students. Data were collected from 179 social welfare students. in two universities. Data were collected from April to June 2021 using structured questionnaires. Data collected were analyzed by descriptive statistics, t-test, ANOVA, Pearson correlations, and multiple regression analysis. The results indicated that meaning in life(r=.34, p=.001) had a significant positive association with attitude to death. And life satisfaction(r=.61, p<.001) and resilience(r=.65, p<.001) were positively correlated with attitude to death, The significant predictors of attitude to death, were grade(β=.21, p=.002) and life satisfaction(β=.22, p=.013), explaining 20.2% of the variance. Based on the study results, we suggest that it is necessary to develop counseling and attitude to death programs that can positively change the attitude of social welfare students

• Quality Improvement in Health Care
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• v.16 no.1
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• pp.65-76
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• 2010

문제: 퇴원 환자의 문의 전화가 많아지면서 병동 간호사는 이 문의에 응하는 일로 업무량 과다, 전화 상담에 대한 자신감 저하 및 부담 등을 느끼고 있었다. 부적절한 전화문의 관리는 환자와 간호사 모두에게 시간 소모 및 만족도 저하 등의 부정적인 경험을 남길 수 있다. 목적: 전화문의 응대 매뉴얼 구축 및 활용으로 병동 간호사 및 퇴원 환자의 만족도를 향상시키고자 한다. 의료기관: 서울시 종로구에 소재한 대학병원. 질 향상 활동: 표준화된 전화문의 응대 매뉴얼을 개발하였다. 또한 간호사의 업무 효율성 및 지식 향상을 위해 간호사 대상 매뉴얼을 교육하여 실무에서 활용하기 쉽도록 하였다. 개선효과: 표준화된 전화문의 응대 매뉴얼을 안과 병동 간호사와 전보자 및 신규 간호사 교육에 활용할 수 있었다. 간호사의 전화문의 응대 관련 직무 만족도가 향상되었다. 환자 역시 표준화된 매뉴얼에 따라 일치되고 일관성 있는 정확한 정보를 제공받게 되어 환자의 만족도와 이해도가 증가할 것이다.

• Journal of Advanced Navigation Technology
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• v.14 no.1
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• pp.1-10
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• 2010

This study is to analyze the relationship about emotional labor, burnout and turnover intention in airline call center workers who perform emotional labor using telephone without direct confrontiong with clients. Call center work typically requires high levels of sustained interpersonal. Therefore the emotional labor is the important managing factor for efficient management of call center. This study makes a contribution in providing the fact that emotional labor and burnout is an important managing factor in administration of call center worker.

• The Korean Journal of Coaching Psychology
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• v.7 no.1
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• pp.33-57
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• 2023

This study conducted an e-mail survey of office workers working in large companies in Seoul and Gyeonggi-do to verify the structural relationship between meaning in work, work-life balance, life satisfaction, and depression. The study participants were 329 male and 176 female workers, and a total of 505 ($\bar{M}=38.0$ yrs, $\bar{SD}=8.1$ yrs), and the measurement tools used the Korean version of work meaning scale, work-life balance scale, Korean version of life satisfaction scale, and shortened CES-D. After establishing a research model on the structural relationship between major variables, the measurement model and structural model were verified using the collected data, and the applicability of the model was reviewed through comparison according to group classification by gender and age group. As a result of the analysis, it was found that the work-life balance had a partial mediating effect on the effect of the meaning in work on the life satisfaction and depression of office workers. As a result of analyzing the multi-group structural model by age group, the mediating effect of work-life balance did not differ by age in the effect of meaning in work on life satisfaction, but the mediating effect of work-life balance on meaning in work on depression was different by age. These results suggest that the emphasis needs to vary depending on the target group in the practice of individual and group coaching and counseling.