• Title/Summary/Keyword: 상담서비스

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PFMS 서비스의 효율적 운용방안에 관한 연구

  • Lee, Jeong-Yeon;Kim, Jae-Hyeon;Lee, Seong-Uk
    • The Korean Journal of Financial Studies
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    • v.9 no.1
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    • pp.269-285
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    • 2003
  • 본 연구에서는 PFMS 이용자들의 만족도를 파악하여 국내 PFMS 서비스의 효율적 운용방안을 모색하는 것을 연구의 목적으로 하였다. 연구 결과로 도출한 PFMS 서비스의 효율적 운용방안을 요약하면 다음과 같다. 첫째, 수수료의 절감 효과나 시판의 제약을 극복한 금융거래의 신속성 등의 측면에서의 다른 모델들과의 차별화를 통한 경쟁력을 확보하여야 한다. 둘째, 기본적으로 만족도가 가장 낮게 나타난 고객상담 서비스와 개인에 대한 맞춤정보의 서비스 등에 대한 개선이 이루어져야 한다. 셋째, 현재 주로 이용되고 있는 채널이 카드채널과 은행채널이므로 이 채널들에서 제공되는 서비스의 품질 향상이 이루어져야 할 것이다. 넷째, 서비스 주 이용 연령층인 20대$\sim$30대의 기호에 맞는 금융상품의 개발이나 금융부문 이외의 서비스들과의 제휴 전략을 통한 시장유인의 도입이 적극적으로 요구된다.

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Inno-NET (종합기업서비스정보망)

  • 이태석;신기정;박찬진
    • Proceedings of the CALSEC Conference
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    • 2000.08a
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    • pp.335-359
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    • 2000
  • ◆ 기술 중심의 지식집약형 중소ㆍ벤처기업이 경제발전을 주도 ◆ 기업지원 기능의 부처, 기관별 분산 및 서비스 일관성 부족 →기업활동에 필요한 정보획득 및 애로사항 해소의 어려움 ◆ 창업, 자금 등 기업활동에 필요한 정보의 적시공급 및 기업애로사항을 신속히 해결 할 수 있는 종합기업서비스정보망 구축ㆍ운영 필요 : '97. 3월 대통령 주재 경제장관회의 보고 ◆ 종합기업서비스센터(산자부 중소기업정책반) 설치ㆍ운영 Inno-NET 구축사업 착수('97년 8월 1일 시범서비스 개시) - 1차 1998. 7. 1 - 1999. 6. 30, - 2차 1999. 7. 1 - 2000. 6. 30 ◆ 기업의 애로를 효율적으로 해소할 수 있도록 정부 및 관련 공공기관들을 상호 연계한 현장밀착형 양방향서비스정보망 구축(기업정보제공+종합안내정보+민원 및 애로상담 기능+지역기술정보) ◆ 체계화된 범국가적ㆍ지역별 종합기업지원 정보 서비스 체제 구축 ◆ 지방업체의 기술경쟁력 제고를 위한 지역별 산업기술정보 DB 및 기업지원 전문정보 DB 구축 ◆ EIP(Enterprise Information Portal) 정보제공 및 애로해소를 위한 종합적이고 전문적인 기업지원 포탈시스템 구축(중소벤처기업지원 나침반-HUB 기능)(중략)

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u-Healthcare Based u-FitWellness System Service (u-Healthcare 기반의 u-FitWellness 시스템 서비스)

  • Kim, Tae-Wook;Oh, Hae-Seok
    • 한국IT서비스학회:학술대회논문집
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    • 2007.05a
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    • pp.484-487
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    • 2007
  • u-Health 관련 보건 비용의 지속적인 증가와 건강 및 사전 예방에 대한 관심이 증가함에 따라온라인을 통한 상담, 정보제공, 동영상 서비스 및 e-commerce등 건강 관련 서비스 시장 확대가 되고 있다. 국내 의료산업은 원무행정 분야에 대한 초기 정보화 단계에 있으며, 대학/종합 병원들의 IT예산은 급속히 증가하고 있으나, 중소형 병/의원/약국의 경우 IT 투자예산 확보 문제가 있다. 이를 대처하기 위해 u-Health와 Wellness를 통합 함으로서 BT, NT 및 IT 관련 기술을 활용하여 u-Fitwellness 시스템을 구축 Ubiquitous 네트워크를 통해 고객에게 건강과 의료관련 서비스, 제품, 정보를 제공하고 개인의 삶의 질을 향상시킴으로써 홈 네트워킹 기반 u-Health Total Solution을 통한 융합형 시스템 서비스를 제공하고자 한다.

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Short Text Classification for Job Placement Chatbot by T-EBOW (T-EBOW를 이용한 취업알선 챗봇용 단문 분류 연구)

  • Kim, Jeongrae;Kim, Han-joon;Jeong, Kyoung Hee
    • Journal of Internet Computing and Services
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    • v.20 no.2
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    • pp.93-100
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    • 2019
  • Recently, in various business fields, companies are concentrating on providing chatbot services to various environments by adding artificial intelligence to existing messenger platforms. Organizations in the field of job placement also require chatbot services to improve the quality of employment counseling services and to solve the problem of agent management. A text-based general chatbot classifies input user sentences into learned sentences and provides appropriate answers to users. Recently, user sentences inputted to chatbots are inputted as short texts due to the activation of social network services. Therefore, performance improvement of short text classification can contribute to improvement of chatbot service performance. In this paper, we propose T-EBOW (Translation-Extended Bag Of Words), which is a method to add translation information as well as concept information of existing researches in order to strengthen the short text classification for employment chatbot. The performance evaluation results of the T-EBOW applied to the machine learning classification model are superior to those of the conventional method.

Blockchain-based school violence helper service (블록체인 기반의 학교폭력 도우미 일기 서비스)

  • Byeon, Jae-Yeong;Kim, JiWoo;Lee, A Rang;Han, Chan Hee
    • Proceedings of the Korea Information Processing Society Conference
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    • 2021.11a
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    • pp.1219-1222
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    • 2021
  • 학교폭력에 대한 내용을 일기 형태로 작성하고, 사진 및 자세한 피해 사실이 명기된 기록을 블록체인을 기반으로 저장하여 신고 시 이를 바탕으로 학교폭력 전문가와 상담 및 대응을 지원하는 서비스를 제공한다.

Multi-Dimensional Emotion Recognition Model of Counseling Chatbot (상담 챗봇의 다차원 감정 인식 모델)

  • Lim, Myung Jin;Yi, Moung Ho;Shin, Ju Hyun
    • Smart Media Journal
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    • v.10 no.4
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    • pp.21-27
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    • 2021
  • Recently, the importance of counseling is increasing due to the Corona Blue caused by COVID-19. Also, with the increase of non-face-to-face services, researches on chatbots that have changed the counseling media are being actively conducted. In non-face-to-face counseling through chatbot, it is most important to accurately understand the client's emotions. However, since there is a limit to recognizing emotions only in sentences written by the client, it is necessary to recognize the dimensional emotions embedded in the sentences for more accurate emotion recognition. Therefore, in this paper, the vector and sentence VAD (Valence, Arousal, Dominance) generated by learning the Word2Vec model after correcting the original data according to the characteristics of the data are learned using a deep learning algorithm to learn the multi-dimensional We propose an emotion recognition model. As a result of comparing three deep learning models as a method to verify the usefulness of the proposed model, R-squared showed the best performance with 0.8484 when the attention model is used.

u-Healthcare 기반의 u-FitwWellness 시스템 제안

  • Kim, Tae-Uk;O, Hae-Seok
    • 한국IT서비스학회:학술대회논문집
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    • 2006.11a
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    • pp.561-561
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    • 2006
  • u-Health 관련 보건 비용의 지속적인 증가와 건강 및 사전예방에 대한 관심이 증가함에 따라 온라인을 통한 건강 상담, 정보제공, 동영상 서비스 및 e-commerce등 건강 관련 서비스 시장 확대가 되고 있으나 국내 의료산업은 원무행정 분야에 대한 초기 정보화 단계에 있다. 또한 대학/종합병원들의 IT예산은 급속히 증가하고 있으나, 종소형 병/의원/약국의 경우 IT 투자예산 확보 문제가 있다. 이를 대처하기 위해 u-Health와 Wellness를 통합함으로써 BT, NT 및 IT 관련 기술을 활용하여 u-Fitwellness 시스템을 구축 ubiquitous 네트워크를 통해 고객에게 건강과 의료관련 서비스, 제품, 정보를 제공함으로써 개인의 삶의 질을 향상함으로써 홈 네트워킹 기반 u-Health Total solution을 통한 융합형 서비스 시스템을 제안 하고자 한다.

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National survey for genetic counseling and demands for professional genetic counselor (유전상담과 전문 유전상담사 수요에 대한 전국적인 조사)

  • Chung, Yoon-Sok;Kim, Sook-Ryung;Choi, Ji-Young;Kim, Hyon-J.
    • Journal of Genetic Medicine
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    • v.4 no.2
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    • pp.167-178
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    • 2007
  • Purpose : The necessity of professional non-MD genetic counselor has been recently emphasized in a medical field. By conducting a national survey on the demands for generic counseling and professional non-MD generic counselor, we can make a long-term master plan to execute the educational program for professional genetic counselors and indeed promote genetic counseling in Korean health care service in a systemic manner. Methods : The survey has been conducted from September 3rd to October 4th of 2007 in a way of e-mail, telephone interview, fax, and direct contacts. It's targets were senior researchers and professors in medical and non-medical institutions, policy makers, research institutions or foundations. The survey questions consist of 16 questionnaires. Results : As a result of survey, 102 of 650 people responded. 80% of respondents indicated that genetic counseling is needed as a health care service and 34% among them considered it as "the most needed". In addition, 77% of the respondents showed that, it is necessary to have a professional non-MD genetic counselor with a master degree or higher in the field of medical genetics and among them 29% thought it as "the most necessary". A 77% of respondents considered that the cost of genetic counseling should be covered by health insurance and among them, 29% answered "strongly agreed". A 56% of respondents chose the answer of "They have a plan to hire the professional non-MD genetic counselor" in their institution, and among them 71% selected "within 5 years" in terms of when to hire. Also, they tend to expect the role of the professional non-MD genetic counselor to be not only "genetic counselor" (60%), but also "researcher" (42%), "educator" (18%) and "clinical laboratory coordinator" (19%). Conclusion : The 102 of 650 people responded to the survey. Based upon the nationwide survey over the needs on genetic counseling in health care service and demands on the professional non-MD genetic counselor, systematic educational program for the genetic counseling, with reimbursement coverage for counseling service by health insurance should be emphasized in development of a master plan.

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Preliminary Study of the Status of School Counseling and Demands for the Service: Designed for Universities to Provide Their Local Communities with Counseling and Educational Service of Adolescence - Focusing on middle and high schools in Changwon - (대학에서 지역사회에 청소년 상담과 교육 서비스를 제공하기 위한 학교 상담 실태 및 서비스 요구도 조사 - 창원시 중.고등학교를 중심으로 -)

  • 류경희
    • Journal of Families and Better Life
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    • v.20 no.4
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    • pp.37-52
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    • 2002
  • This study is preliminary study of the status of school counseling and demands for service at middle and high schools from universities to provide the youth middle and high schools in Changwon with counseling and educational service. The results of this research are below, First, the excessive workload became the most difficulties for operateschool counseling systems and counseling activities. Second, school counseling activities focused mainly on the formal and narrow areas of counseling such as career guidance, personality programs and intelligence test and so on. Third, the most problems which we have counselled, were friendship problems in the personal relationship, school absences in the delinquent, lack of information of sex in the sexual field, conflicts with Parents, in the family relationship, poor academic progresses in the academical and future directional problems and. character of personality difficulties in the psychological field. Fourth, the major offers from the teachers to counsel students in the school were advices, suggestions, career guidance, Preventative activities, and providing information through school counseling. Fifth, though the middle and high schools were in need of outside institutions related to counseling, It was difficult to get help because of being Ignorant of procedures or methods for using counseling and being lacking in enough information on such organizations. Sixth, ordinary students and students in danger of maladjustment besides problem students wanted to get a lot of help. Seventh, the counseling which are the most wanted from out of school was an opposite-sex relationship in the personal relationship, a lack of information on sex in the sexual fields, conflict with parents in the family problems, a strong unwillingness of study in the academical and future directional fields, and personalty difficulties In the psychological fields. Eighth, the subjects wanted to get counseling and educational service in regard to sex, addiction to PC, smoking, and ostracism and so on in counseling and education for young people. Ninth, education designed to have an adequate understanding of children turned out to be mostly needed as educational programs for parents Based on the above results, the proposals from universities for provide youth counseling and educational services are below. 1) setting up the positive publicity strategies E) developing and execution of various counseling and educational programs 3) expanding the counseling and education from maladjusted students to general students 4) expanding youth counseling and education to parental education and family counseling 5) continuous human resources improvement and training 6) reinforcement relationships with middle and high school organizations 7) building cooperation with local counseling organizations

A Theoretical Review on the Untact Marketing of the COVID-19 Period Hospitality Industry Services (코로나 시대 환대산업 서비스의 언택트 마케팅에 관한 고찰)

  • Kang, Hee-Seog;Lee, Youn-Oak
    • Journal of Korea Entertainment Industry Association
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    • v.14 no.7
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    • pp.161-173
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    • 2020
  • In-depth interview in the field of hospitality industry services was conducted in COVID- 19. Introduction of kiosks for non-face-to-face services using untact technology, reservation, pay systems, self-service, service improvement using room service should be carried out. It is also necessary to implement Instagram, Facebook, YouTube, P-blogs, online broadcasting and live commerce through the establishment of m-channel system through untact marketing sales channels in the hospitality industry now that the product composition to solve the pro -blem of untact marketing is drawing attention due to diversification of online sales channe -ls. Now, the recognition of important elements of service education and a establishment of differentiated system of untact marketing, expansion of untact sale channel, implementation of non-face-to-face counseling service and introduction of pre-booking, telecommuting were recognized as urgent parts. In particular, a service differentiation and importance of human services, which were recognized free of charge, have re-recognized as premium, and quality service aspect of the hospitality industry in untact and the direction to diversify marketing channels are presented.