• Title/Summary/Keyword: 상담서비스

Search Result 411, Processing Time 0.029 seconds

Revitalization for a Cyber Home Learning System -Focused on Jeju e-study 2.0- (사이버가정학습 활성화 방안 -제주 e-study 2.0을 중심으로-)

  • Kim, Eun-Gil;Kang, Nam-Cheol;Kim, Jong-Hoon
    • The Journal of the Korea Contents Association
    • /
    • v.10 no.8
    • /
    • pp.451-460
    • /
    • 2010
  • The purpose of this paper is to present the effective operation method of cyber home learning system 2.0. Cyber home learning system 2.0 which plays an important role to produce and share data of internet users establishing user-centered internet environment is recently introduced as web 2.0 is beginning to appear. This research is based on the case of the operation on cyber home learning system, research literature of web 2.0 as well as expert consulting and performance test. After doing this research, cyber home learning system 2.0 can bring enormous educational effect when it has online education using web-based discussion tool and long distance consulting linking with off line school education. Redundant system configuration, the distributed processing also may be provided by the service was smooth. Moreover, it demands monitoring team consisting of student, parents and teacher in order to provide developmental service.

Awareness of Personal Information Protection for Service Users among Small and Mid-Sized Security Companies (중.소민간경비업체의 서비스 이용자 개인정보보호에 관한 인식)

  • Kim, Il Gon;Choi, Kee Nam
    • Convergence Security Journal
    • /
    • v.14 no.3_2
    • /
    • pp.3-12
    • /
    • 2014
  • The government was fully aware of the gravity of a recent massive leak of personal information of credit card users. Meanwhile, the government just took a light disciplinary action by imposing a fine, but it showed its intention to strengthen the regulations by taking the severest disciplinary action. The tightened regulations against personal information leak will be applied to the private security industry without exception to protect individual people's property and lives if such an incident occurs in that industry that deals with a wide variety of personal information such as CCTV data or privacy information all the time. The purpose of this study was to examine the state of the protection and management of personal information for service users among private security firms in an effort to suggest some reform measures. The findings of the study were as follows: First, administrators or managers who are involved with personal information protection should make a full-fledged effort to gather information. Second, counseling or related programs should be provided for small and mid-sized security firms to guarantee thorough personal information protection. Third, Korea Security Association should improve the educational system related to personal information protection to resolve problems with this education currently provided for managers and employees of these companies.

Action Research on Inclusive Community Regeneration in Dowa Area, a Social Disadvantaged Community (동화지구(同和地區) 사례로 본 피차별부락지역의 포섭적인 지역 재생을 위한 실천연구)

  • Jeon, Hong-Gyu
    • Land and Housing Review
    • /
    • v.7 no.2
    • /
    • pp.121-129
    • /
    • 2016
  • This research is about local impacts of concentrated social disadvantage in a specific urban district, and is discussing these issues by focusing on previous research from Western countries. Further, by analyzing the results of a field survey conducted in this district, I am clarifying the reality of socially disadvantaged areas and the needs of their residents, while seeking results supporting a theory of inclusive area revitalization. With this survey I could verify that the aging of local residents and the concentration of low-income population is increasing, and in this district an unbalanced community mix is becoming apparent. Currently, insecurities concerning economic and health aspects are the most serious issues. In response to the residents' needs counseling on housing issues and social services, that become necessary with advancing age, like health services or housing support, are increasingly required. Since today laws for antidiscrimination (namely, Dowa) measures are outdated it is necessary to establish a community based approach or a neighborhood based governance model, in addition to the existing public support, as response to these local challenges and needs.

Development of Family Life Welfare Service Program for Promoting Quality of Life of Citizens -Focused on Community Centers in Daegu City- (지역주민의 삶의 질 향상을 위한 가정복지서비스 프로그램개발 - 대구시 주민자치센터를 중심으로-)

  • 조희금;채정숙
    • Journal of Families and Better Life
    • /
    • v.21 no.3
    • /
    • pp.133-146
    • /
    • 2003
  • The purpose of this study was to analyze the need for family life welfare service program, and to develope the program for managing in the Community Centers. The survey was conducted by interviewing 356 users and 360 non-users of Community Center, total 716 persons living in Daegu City, from October 8 to October 30 in 2002. The data were analyzed by the SPSS PC+ program applying t-test and ANOVA. The results were as follows : First, overall the needs for family life welfare service program, consisting of education program, facilities management and counseling program, and event program, was higher than 3.7 points. The needs level for event program was a little higher than other two programs. Second, the level of needs for family life welfare service program differed between user group and non-user group of the Community Centers. Third, the level of needs for family life welfare service program varied according to the demographic variables, such as sex, age, marital status, family life cycle, education level, vocation, monthly average income and housing type. Finally, Based on the results of needs analysis, 11 education programs, 4 facilities management and counseling programs and 5 event programs were developed for family life welfare service program. These programs developed in this study could be applied to diverse groups classified by age, social class, family life cycle of citizens. Also the programs should be applied in terms of family unit, as well as individual base to enhance the function of family life.

Correlation between Car Accident and Car Color for Intelligent Service (지능형서비스를 위한 자동차사고와 자동차색깔의 상관관계)

  • Shin, Seong-Yoon;Lee, Sangwon
    • Journal of Intelligence and Information Systems
    • /
    • v.19 no.4
    • /
    • pp.11-20
    • /
    • 2013
  • In designing Intelligent Traffic Systems, it should be necessary to consider telecommunications, appearance, environment, auxiliary functions, safety, and so on. Also, in choosing a car, a consumer considers those properties. This paper tried to elucidate the fact that car color has a very significant meaning for car safety when administrating intelligent traffic services and making car-purchasing decision. We first studied on occurrence probability of car accident according to car color that has something to do with car safety. Then, we studied on the concepts of advancing color and receding color. Advancing color causes less accidents since the color looks closer than it actually is. And receding color causes more accidents since the color looks farther than it actually is. And we classified car colors into eight classes and assign their ranking to each class, considering the number of car accidents. We tried to verify our research by use of telephone questionnaire for residents in Kunsan, Republic of Korea.

Development of Smart Brain-Wave Care System based on 3-Tier Client/Server Model (3-Tier 클라이언트/서버 모델 기반 스마트 뇌파케어시스템의 개발)

  • Ahn, Min-Hee;Park, Pyong-Woon;Yang, Hae-Sool
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.10 no.9
    • /
    • pp.2535-2544
    • /
    • 2009
  • The brain-wave research provides relatively various information for brain condition in safety. The counselor or measuree will must easily reduce user TCO about the series of process for the measurement, analysis, and management of brain-wave, and can access to the desired information in real time. While the traditional method for brain-wave process was processed manually by the judgment of a specialist. In this paper the developed system is smart brain-wave care system based on optimizing and combining the 3-Tier client/server by IT with brain-wave technology including BQT. This system was developed in the real-time service with a completely automated process by the conveniently web interface. Our system currently gave a service at the field, and the collected data on DB were provided to researchers for the use of clinical research.

A Qualitative Study on the Practice Experience of Social Workers in Foster Care Center (가정위탁지원센터 실무자들의 실천경험에 대한 질적 연구)

  • Kwon, Ji-Sung;Chung, Ick-Joong
    • Korean Journal of Family Social Work
    • /
    • no.43
    • /
    • pp.5-35
    • /
    • 2014
  • The purpose of this study was to understand the practice experience of social workers in foster care center. This study applied a qualitative study and selected 7 social workers(4 middle-level managers and 3 in-line workers) who have worked for central and regional fostercare centers. We carried out individual interviews with them and conducted thematic analysisbased on data gathered from the individual interviews. We were able to grasp significantissues in foster care practices from analyses. The results of data analysis consisted of 4 themesand 15 sub-themes. The significant themes were 'policy objectives distanced from reality, unknown institution', 'loose network, missed service system', 'too much work, too many cases', 'excluded biological parents' roles, limited foster parents' roles'. Finally, the implications of thisstudy findings for child welfare policy and practice guidelines were discussed to improvefoster care centers.

A Study of Influencing Factors for Job Stress in University Administrative Staff (대학 행정 직원의 직무스트레스 및 영향 요인에 관한 연구)

  • Choi, Soochan;Lee, Eun-Hye;Won, Kyung-Rim;Cho, Young-Lim;Kim, Da-Som
    • The Journal of the Korea Contents Association
    • /
    • v.19 no.7
    • /
    • pp.67-81
    • /
    • 2019
  • The aim of this research was to examine that the essence of university administrative staff's job stress and relevant characteristics that could influence their stress at work. For this research, we collected 250 samples of university administrative staffs in Seoul from March to April, 2017 and used 227 ones for final analyses. The results indicated that organizational characteristics (organizational commitment, organizational culture, perceived organizational support) and job characteristics (job satisfaction, job control, emotional labor) tended to be significantly associated to Job stress. These findings suggested that Employee Assistant Program (EAP) should be launched in order to provide integrated services for university staff. Second, diverse psycho-social services, such as consultation, leisure activities, and empowerment, should be provided by utilizing the resources of university. Lastly, the Korean Ministry of Education needs to support for enhancing the staff's work environments.

Factors Affecting Job Performance and Turnover Intention of Call Center Representatives : Focusing on Individual Characteristics and Organizational Characteristics (콜센터 상담사의 직무성과 및 이직의도에 영향을 미치는 요인 : 개인특성과 조직특성을 중심으로)

  • Jeong, Kyeongsook;QU, MIN
    • Journal of Information Technology Services
    • /
    • v.19 no.6
    • /
    • pp.55-82
    • /
    • 2020
  • This study examined the factors that influence the turnover intention, job performance of call center representatives based on the adaptive structuration theory (AST). This study intended to empirically examine how individual characteristics of representative affect the technological and task adaptation, how they affect job performance and turnover intention. On the other hand, this study also explains how rational culture and organization a reputation which are considered as dimensions of organizational characteristics affects organizational commitment, and verifies the relationship between organizational commitment and job performance and turnover intention. Finally this paper aim to provide academic and practical implications. In order to solve the above research problems, this research proposed a model based on the adaptive structuration theory. In order to identify the relationship between the proposed variables and the AST for individual, we conducted an empirical test on the call center representatives. The structural equation model was used to verify the research model and hypotheses. The results of the empirical analysis show that the personal characteristics of counselors, such as communication skills, multitasking abilities, and innovativeness have a positive effect on skill adaptation, and skill adaptation has a positive effect on task adaptation, furthermore, it influences on job performance and turnover intention Respectively. In addition, among the factors of organizational environmental dimensions of the call center, it was found that organizational reputation not only increase continuance commitment but also increase normative commitment. Contrary to our expectations, perceived rational culture didn't have a positive effect on organizational commitment. Also, continuance commitment and normative commitment are valid predictors of job performance, but they have nothing to do with turnover intention. On the contrary, emotional commitment is the only one variable among three dimensions of organizational commitment have a positive effect on turnover intention, but is not a valid predictor of job performance.

A Study on the Digital Customer Experience of Youths (청소년의 디지털 고객 경험에 관한 연구)

  • Jin Hee Son;Jung Jae Lee
    • Journal of Information Technology Services
    • /
    • v.22 no.5
    • /
    • pp.1-16
    • /
    • 2023
  • This study aimed to provide fundamental insights into the digital customer experience by identifying its components and analyzing their importance and satisfaction levels among youths. To achieve this objective, the components of digital customer experience were identified through a review of prior research and consultation with experts. Subsequently, a survey was conducted with 200 youths in Seoul and Gyeonggi-do. The main findings of the study are as follows: First, The components of the digital customer experience consisted of 12 items grouped into three categories. Second, an analysis of the disparity between the importance and satisfaction levels of digital customer experience revealed statistically significant differences across all items. Third, By utilizing IPA (Importance-Performance Analysis), the digital customer experience was categorized into four quadrant, each with its own characteristics and recommendations for management: The first quadrant, the "current level maintenance area," encompassed items related to "entertainment" and "recommended service." This area is currently functioning well but necessitates continuous attention and management. The second quadrant, the "area to be supported first," included items such as "personalization," "security," "inducing participation," "privacy," and "individuality expression." Intensive management and improvements are imperative in this quadrant. The third quadrant, the "long-term improvement area," consisted of items like 'consistency,' 'information quality,' and 'convenience.' These items require focus on long-term enhancement efforts. The fourth quadrant, the "areas where efforts have already been invested," encompassed items like 'accessibility' and 'deliberation.' It appears that excessive investment has been made in these areas relative to their importance, calling for selective investments while considering the specific issues associated with each factor. These research findings serve as essential data for managing the digital customer experiences of youths.