• Proceedings of the KAIS Fall Conference
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• 2012.05a
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• pp.401-405
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• 2012

우리나라의 서비스 직업에 대한 고용비중이 점차 높아지고 있는 동시에 여성의 경제활동도 함께 증가하는 추세를 보여주고 있다. 또한 현재 경영의 환경에 있어서의 소비자들은 기업과의 직접적인 대면과 함께 우량의 서비스 품질을 요구하는 경영환경의 시대에 있다. 각 기업은 차별화 전략으로서 최상의 서비스 제공을 통한 고객 만족 극대화에 초점을 맞추고 있으며 특히, 서비스 기업에서 추구하는 고객만족 또는 서비스 만족도가 기업의 경쟁우의를 결정짓고 기업의 이미지를 표현하는 중요한 요인으로 여겨지고 있다. 이러한 고객만족을 중시하는 기업과 조직의 목표에 의해 대부분의 고객센터의 여성 근로자들은 조직이 요구하는 감정표현의 규범에 의해 자신의 감정이나 느낌을 고객에게 연출하도록 강요받고 있다. 근로자의 기분과 감정과는 관계없이 고객에게 미소와 친절을 보내야 하는 고객센터 근로자들은 감정노동을 하고 있는 것이다. 이에 본 연구에서는 서비스 산업 중에서도 여성인력에 대한 의존도가 높은 고객만족센터(텔레마케터 or 전화상담원)에 근무하는 여성근로자를 중심으로 감정적 부조화에 따른 감정노동이 직무스트레스에 미치는 영향에 대하여 알아보고 연구 결과를 통해 고객센터의 여성근로자들의 인적자원관리 차원에서 감정노동에 대한 인지와 직무스트레스 조절을 통한 관리에 시사점을 제안하고자 한다.

• 한국벤처창업학회:학술대회논문집
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• 2023.11a
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• pp.145-150
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• 2023

본 연구는 액티브시니어 여가활동 참여자의 자아존중감과 노년의 삶의 행복감에 미치는 영향을 알아보는데 그 목적이 있다. 액티브시니어들이 미래를 준비하는 여가활동의 중요성이 부각되어야 할 시점에서 미래지향적인 사고방식과 생활 의식을 보유하고 있으며 기존 고령자와 경제적 가치관등의 뚜렸한 차이를 보이고 있는 액티브시니어 여가활동 참여자의 자아존중감이 미치는 영향력을 분석하는 것은 100세 시대를 준비하는 액티브시니어의 보다 만족스러운 성공적인 노화와 행복한 삶을 극대화 시킬 수 있으리라 연구의 필요성을 제기하는 바이다.

• Korean Journal of Social Welfare
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• v.36
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• pp.147-173
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• 1998

The purpose of this study was to investigate the current status and problems of the social service delivery system for women in Korea, and to suggest ways to improve its function. The current social service delivery system in the public sector contains a network of services connected with the Division of Women's Welfare in the Ministry of Health and Social Welfare. This study focused on evaluating the function of the public service delivery system from the perspective of the service providers. A survey of 167 civil officers in charge of women's welfare services in the city.county.district administrations, and 202 women's welfare counselors around the country was conducted in order to evaluate their current duties, effectiveness of services, and problems of the current system Six criteria including integration, continuity, accessibility, adequacy, efforts and professionalism were used for evaluating the effectiveness of the social service delivery system for women. According to the survey, the civil officers and women's counselors gave relatively favorable ratings for their job effectiveness and job satisfaction. However, their duties involving guidance and counseling of prostitute women and operation of women's welfare councils received least favorable evaluation. Moreover, in terms for job satisfaction, these service providers were less satisfied with their working conditions than their relationships with clients or colleagues. In addition, budget and personnel shortages were the most serious problems facing the delivery system Further analysis showed that professionalism and accessibility of the service delivery system had positive impact on job effectiveness while efforts, integration, accessibility and adequacy had positive impact on job satisfaction of the service providers. These findings have potential implications for designing more effective social service delivery system for women.

• Journal of Naturopathy
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• v.8 no.1
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• pp.40-51
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• 2019

Purpose: The purpose of this study was to investigate the satisfaction of school career education activities (Career counseling, Career and career experience, Career camp, Entrepreneurship and entreperneurship experience, Field trips, University or major experience, and Creative experience activities) in Jeonju high school and Gunsan high school students (568 students), and then to analyze career decision-making self-efficacy of its goal selection, job information, problem solving, and future plan by high (a), middle (b), and low (c) groups according to satisfaction level. Methods: After the career counseling training, questionnaires were surveyed. Results: Career decision - making self - efficacy was significantly higher in the a group than in the b & c groups by order of a>b>c group in the goal selection, job information, problem-solving and future plan by the educational satisfaction on career counseling, career and career experience, college or major experience, creative experiential activity classes (p<.001). The average satisfaction level of career camp, and entrepreneurship and creative experience class was a> c> b group order. There was not a statistically significant difference between the a, b, and c groups. Average satisfaction of field trip class showed a>c>b group order, and a group was significantly higher than b & c group. Conclusion: The higher satisfaction of career education shows higher self-determination efficacy of goal selection, job information, problem solving and future plan.

• Journal of the Korea Convergence Society
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• v.12 no.12
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• pp.257-265
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• 2021

The purpose of this study is to investigate the relationship between the meaning of life and academic engagement as a factor that affects the academic satisfaction of online learners in adulthood. The subjects of this study were 148 adult learners enrolled in cyber university. For data analysis, Spss 23 and PROCESS Macro were used. As a result of the correlation analysis, there was a significant positive correlation between the meaning of life, academic satisfaction and academic engagement, there was also a positive correlation between academic satisfaction and academic engagement. As a result of confirming the direct effect on educational satisfaction, the direct effect between the meaning of life as an independent variable and academic engagement as a mediating variable was positively significant. As a result of examining the indirect effect of academic engagement on the relationship between the meaning of life and academic satisfaction, the mediating effect was significant. Through insight into the meaning of life in diddle age, students show engagement for their studies, which leads to academic satisfaction. Therefore, in order to increase the academic satisfaction of adult learner, it is thought that it is necessary to develop a practical education program and a motivation program that can find the meaning of life.

• The Journal of the Korea Contents Association
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• v.22 no.3
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• pp.212-221
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• 2022

This study aimed to analyze the relationship between ADHD trait and life satisfaction among male adolescents, and to examine the mediating effect of interpersonal initiation and internet game addiction on that relationship. The participants were 285 male students from middle and high schools. For this study, World Health Organization ADHD Self-Report Scale, Interpersonal Competence Questionnaire, Internet Gaming Use-Elicited Symptom Screen, and Satisfaction with Life Scale were used. PROCESS Macro 3.5 Model 4 was used to analyze a double mediating effect. Results revealed that male adolescents' ADHD trait was negatively correlated with interpersonal initiation and life satisfaction, while it was positively correlated with their internet game addiction. And, male adolescents' interpersonal initiation was positively correlated with life satisfaction, whereas internet game addiction was negatively correlated with life satisfaction. In addition, male adolescents' interpersonal initiation and game addiction were mediating ADHD trait and life satisfaction. These findings suggest that the interpersonal initiation and game addiction should be treated to improve life satisfaction of male adolescents with high ADHD trait.

• Journal of dental hygiene science
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• v.12 no.6
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• pp.600-606
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• 2012

The purpose of this study is to investigate work environment and job satisfaction of dental hygienists. The survey had collected 373 dental hygienists in Daegu and Gyeongsangbuk-do areas. The results were as follow; 1. The overall average of job satisfaction was 3.30. 2. Differences in the general characteristics and job satisfaction were significantly high with high age, high educational level and high work experience for married people. It was also significantly high when people worked in Gyeongsangbuk-do rather than in Daegu. 3. Differences in work environment and job satisfaction were significantly high in large size of the hospital, patient management and consultation services rather than assistance, monthly salary rather than annular salary, the presence of training opportunity and benefit for long-term worker, and more other vacations and annual vacations. 4. The influence factors of general characteristics on job satisfaction were education, work area and marriage in order ($R^2$=0.092). 5. The influence factors of work environment on job satisfaction were training opportunities, benefit for long-term worker, size of hospital, area of work and incentives in order($R^2$=0.092). From the above results, in order to improve job satisfaction of dental hygienists require a reasonable working environment considering the realistic situation improved.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2014.10a
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• pp.693-697
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• 2014

본 연구는 민원인(아래층)과 피민원인(윗층)간 전문상담사의 중재를 통해 층간소음 문제를 해결하는 층간소음 현장관리시스템의 실효성을 검증하였다. 민원인(아래층)과 피민원인(위층)의 층간소음 피해경향을 분석한 결과, 4,087건 중 80%에 해당하는 3,254건의 민원인들은 층간소음 발생장소를 바로 윗층을 지목하는 것으로 나타났고, 반면에 15%에 해당하는 피민원인들(윗층)은 피해를 받는 원인이 소음이 아니라 피민원인의 전화나 방문 등을 통한 잦은 항의를 지적하는 것으로 분석되었다. 1,304건의 현장 방문 민원건수 중 80%에 해당하는 1,050건을 대상으로 현장방문 컨설팅 전 후의 층간소음 저감 등 만족도 조사결과, 약 683건에 해당하는 65%정도의 민원인은 층간소음 현장관리시스템에 만족하고 있는 것으로 평가되었다.

• Bulletin of the Society of Naval Architects of Korea
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• v.30 no.2
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• pp.17-30
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• 1993

세계 조선소 중 최근에 single hull VLCC를 가장 많이 건조한 경험을 바탕으로 4척의 double side VLCC를 성공리에 인도하여 선주측으로부터 호평을 받고, 나아가 전 세계 최초로 double hull VLCC의 2척 동시 진수라는 성과를 거둘 수 있었던 것은, 각 type의 특성을 고려한 최적의 구\ulcorner/생산설비 및 작업환경 등을 고려한 개선사항을 설계에 적극 반영한 결과로 나타난 것이다. 최근에 신규 수주 상담이 진행되고 있는 double hull VLCC 선주들의 대부분은 당사에서 single hull VLCC를 건조한 경험이 있는 선주들로서, 그동안 고객 만족을 위한 운항, 보수, 점검, 통해, 안전 및 편의성 등 선박 성능향상 측면에서 노력한 결과로 볼 수 있으며, 여기에서 만족하지 않고 당사의 Motto인 VOF( Vessel do the First Class) 구현을 이루고자 최선을 다하고져 한다.

• Quality Improvement in Health Care
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• v.16 no.1
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• pp.65-76
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• 2010

문제: 퇴원 환자의 문의 전화가 많아지면서 병동 간호사는 이 문의에 응하는 일로 업무량 과다, 전화 상담에 대한 자신감 저하 및 부담 등을 느끼고 있었다. 부적절한 전화문의 관리는 환자와 간호사 모두에게 시간 소모 및 만족도 저하 등의 부정적인 경험을 남길 수 있다. 목적: 전화문의 응대 매뉴얼 구축 및 활용으로 병동 간호사 및 퇴원 환자의 만족도를 향상시키고자 한다. 의료기관: 서울시 종로구에 소재한 대학병원. 질 향상 활동: 표준화된 전화문의 응대 매뉴얼을 개발하였다. 또한 간호사의 업무 효율성 및 지식 향상을 위해 간호사 대상 매뉴얼을 교육하여 실무에서 활용하기 쉽도록 하였다. 개선효과: 표준화된 전화문의 응대 매뉴얼을 안과 병동 간호사와 전보자 및 신규 간호사 교육에 활용할 수 있었다. 간호사의 전화문의 응대 관련 직무 만족도가 향상되었다. 환자 역시 표준화된 매뉴얼에 따라 일치되고 일관성 있는 정확한 정보를 제공받게 되어 환자의 만족도와 이해도가 증가할 것이다.