• Proceedings of the Technology Innovation Conference
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• 2006.02a
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• pp.226-247
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• 2006

Korea has accomplished remarkable economic growth based on the accumulating technological capability. Science and Technology policy aiming at quantitative growth has concentrated on S&T hardware infra-structure construction but it overemphasizes technological factors. This policy has not sufficiently reflected social and cultural elements that should be incorporated in S&T development process. Therefore many experts have been emphasizing the importance of science culture as an important ingredient of S&T policy. This paper aims at investigating how science culture could be diffused. Nowadays, many countries have a strong interest in science shop as an important instrument of science culture. Science shop, however, has been activated in European area so it is not familar to Korea. However there are already a few science shops in Korea. In this paper, we will investigate the Korea science shops. In particular, we will analyze the current status, organizational structure and problems of Korea science shops. we will draw some important policy implications to activate science shops and to strengthen S&T policies in Korea.

• Journal of Service Research and Studies
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• v.7 no.2
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• pp.53-66
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• 2017

This study was conducted to develop core competence model for bancassurance personnel. Prior studies have conducted both FGI and specialist workshops to explore and define the necessary competencies for bancassurance personnel. As a result, 17 such competencies have been identified. A survey involving 105 bancassurance personnel from affiliated banks was conducted to compare perceived importance with retention levels of the aforementioned required competencies. SPSS 20.0, T-test, Borich analysis, and The Locus for Focus model were utilized to confirm education priority and for statistical analysis. The bancassurance personnel competencies that were rated as high in importance and retention were as follows: relationship building, interpersonal understanding, proactive execution of duties, and introspective self-confidence. In chronological order, the educational priorities for the required competencies were found to be as follows: professionalism, proposal capability, achievement orientation, and relationship building.

• Journal of Service Research and Studies
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• v.13 no.4
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• pp.113-130
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• 2023

This study is a single case study of the application of service design in a regional emergency medical centre of a senior general hospital, focusing on the experiences of patients and medical staff. It aims to measure and improve the experience of healthcare services using service design techniques and to verify their effectiveness. A qualitative case study centred on ethnography and design workshops was conducted to collect in-depth experience data from patients and medical staff. The study identified key experiential differences between patients and healthcare workers, with a particular focus on the challenges faced in emergency medical services. The qualitative data collected through patient and healthcare worker interviews and design thinking workshops were analysed and incorporated into the design in order to understand the complex dynamics of the regional emergency medical centre environment. The results of the study highlighted the need to improve communication, manage patient flow, and improve the environment in three main aspects of the current state of design reflecting the needs of patients and medical staff. By analysing the differences in the specific needs of the two groups of patients and medical staff, a design-led implementation process can be applied to improve the services of the regional emergency medical centre. This study highlights the role and importance of design in healthcare and provides an efficient way to bridge the gap between theoretical research and practical design implementation. This will contribute to creating a faster, more effective, and more satisfying healthcare experience. It is hoped that this will be a new opportunity to see service design as a key to a new innovation process for the satisfaction of both patients and medical staff.