• Journal of Digital Convergence
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• v.12 no.9
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• pp.291-296
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• 2014

Most notices on local tax are perceived to be confusing, often leading to a negative feeling towards user due to the complex content and excessive information included in the tax forms. Several local governments have redesigned their notice forms in order to resolve these issues. Therefore I conducted an in-depth analysis of user experiences in regards to the issues posed by the design of the tax notice form so as to offer a basic set of data that can be used to improve the user experience and increase their understanding of the tax form.

• 한국HCI학회:학술대회논문집
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• 2007.02b
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• pp.48-54
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• 2007

컴퓨터 네트워크의 발달로 인터넷이 실생활이 되면서, 온라인에서 인스턴트 메신저를 이용한 커뮤니케이션 방식이 확대되고 있다. 이러한 메신저에서는 이모티콘 및 플래시콘 혹은 윙크 등 과 같은 다양한 방식을 통해 감정을 표현할 수 있도록 제안하고 있다. 하지만, 아직까지 온라인의 감정표현은 흥미위주이며, 오프라인의 다양한 감정표현에 비해서 제한적이다 따라서 오프라인에서의 다양한 사용자 감정표현을 온라인에서 표현해 줄 수 있는 새로운 형태의 감성 커뮤니케이션 방법이 필요하다. 본 연구에서는 온라인 인스턴트 메신저의 사용행태 이해를 통해서 사용자들의 요구사항을 파악하고 이를 통해 제안할 수 있는 커뮤니케이션 방법을 모색하고자 한다. 실생활에서 사용자의 감정표현 방법을 바탕으로 온라인 메신저에 적용하여 새로운 감성 커뮤니케이션 방법을 제안하는 연구로, 감정어휘와 표현방법의 사용자 조사를 통해 감정표현 방법에 대한 컨셉을 제안하였다. 우선 메신저 사용 행태와 요구사항 도출을 위한 사용자 FGI를 진행하였다. 사용자 FGI로 얻어진 사용자들의 메신저 사용행태를 통해, 텍스트와 모션을 활용하는 '텍스트콘'을 컨셉 아이디어로 도출하였다. 아이디어에 적용하기 위해 모션을 감정으로 인해 파생되는 행동과 체감각 요소로 구분하였다. 구체적인 표현방법 및 적용 요소를 추출하기 위한 방법으로 온라인 설문조사를 실시하였으며 감정어휘와 표현방법(행동, 체감각)을 추출하였다. 추출된 내용은 '사용자 참여 관찰' 기법을 활용하여, 사용어휘와 행동을 정리하고 구제화하여 그 결과를 '텍스트콘'에 적용하였다. 본 연구는 사용자들이 메신저를 이용한 감정표현에 있어 텍스트를 선호하고 텍스트에 대한 요구사형에 있음을 확인하였으며, 감정표현 컨셉 아이디어 '텍스트콘'을 도출하였다. '사용자 참여 관찰' 기법을 활용하여 기존의 이모티콘으로 대표되는 그래픽 아이콘 중심의 사용자 감정표현 방법을 보조해줄 수 있는 방법으로 실생활에서 사용자가 표현하고 받아들이는 신체언와 행동을 적용하였다는 것에 그 의의가 있다. 또한, 감정에 의한 생리적 반응 요소를 외적인 반응과 내적인 반응으로 구분하여, '체감각'이라고 하는 내적반응을 중심표현방법으로 삼아, 기존과는 다른 시각으로 접근할 수 있었다.

• 한국HCI학회:학술대회논문집
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• 2008.02b
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• pp.460-464
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• 2008

To improve and optimize user interfaces of the system, the accurate understanding of users' behavior is an essential prerequisite. Direct questions depend on user' s ambiguous memory and usability tests depend on the researchers' intention instead of users'. Furthermore, they do not provide with natural context of use. In this paper we described the work which examined users' behavior through log analysis in their own environment. 50 users were recruited by consumer segmentation and they were downloaded logging-software in their mobile phone. After two weeks, logged data were gathered and analyzed. The complementary methods such as a user diary and an interview were conducted. The result of the analysis showed the frequency of menu and key access, used time, data storage and several usage patterns. Also, it was found that users could be segmented into new groups by their usage patterns. The improvement of the mobile phone user interface was proposed based on the result of this study.

• Journal of Digital Convergence
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• v.18 no.9
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• pp.379-389
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• 2020

This is a qualitative study about Google 'Nest Hub Max' that displays proactive intelligent personal assistant. Following the step of grounded theory, an in-depth interview for 6 users who had used this device for a month was taken. 186 concepts were discovered, categorized as 11 top-categories and 24 sub-categories. Paradigm diagram, considering axis-coding, was made and it have been narrowed down to 'Usage patterns' of proactive IPA, considering selective coding aspects. 'Usage patterns' were divided to passive and active user. Thus, neither passive user nor active user was satisfied about device and proactive IPA. This study is meaningful that it constructed basic data about the user experience of proactive IPA on this device. It will support the device or service that consists proactive IPA in the future.

• 한국HCI학회:학술대회논문집
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• 2008.02b
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• pp.170-172
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• 2008

모바일 환경에서 풀브라우징과 접속/비접속의 seamless 한 인터넷 기능의 사용을 바라는 것은 사용자들의 오래되었으나 채워지지 않는 니즈였으며, 이제 사회적, 환경적 기반이 구축되고 있는 시점에서 실사용자들의 행태에 대한 리서치를 기반으로 인터넷 풀브라우징이 가능한 모바일 단말기가 갖추어야할 사용성의 요소를 미리 알아보고자 하였다. 하여 모바일 인터넷 이라는 주제로 이루어진 리서치의 일부로서 국내 사용자 조사를 진행하였다. 국내 사용자 조사는 휴대기기로 실제 모바일 인터넷 관련 기능을 자주 사용하는 실사용자 대상으로 FGD 와 Shadowing 을 실시하였고, 그 결과 PUI/UI/GUI 관점에서 향후 모바일 인터넷 휴대단말기가 갖추어야할 요소를 추출하였다.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.2
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• pp.209-228
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• 2011

Web search behavior has evolved. People now search using many diverse information devices in various situations. To monitor these scattered and shifting search patterns, an improved way of learning and analysis are needed. Traditional web search studies relied on the server transaction logs and single query instance analysis. Since people use multiple smart devices and their searching occurs intermittently through a day, a bundled query research could look at the whole context as well as penetrating search needs. To observe and analyze bundled queries, we developed a proprietary research software set including a log catcher, query bundling tool, and bundle monitoring tool. In this system, users' daily search logs are sent to our analytic server, every night the users need to log on our bundling tool to package his/her queries, a built in web survey collects additional data, and our researcher performs deep interviews on a weekly basis. Out of 90 participants in the study, it was found that a normal user generates on average 4.75 query bundles a day, and each bundle contains 2.75 queries. Query bundles were categorized by; Query refinement vs. Topic refinement and 9 different sub-categories.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.7 no.1
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• pp.10-21
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• 2008

User travel behavior is based on the existence of complete traffic information in deterministic user optimal principle by Wardrop(1952). According to deterministic user optimal principle, users choose the optimal route from origin to destination and they change their routes arbitrarily in order to minimize travel cost. In this principle, users only consider travel time as a factor to take their routes. However, user behavior is not determined by only travel time in actuality. Namely, the models that reflect only travel time as a route choice factor could give irrational travel behavior results. Therefore, the model is necessary that considers various factors including travel time, transportation networks structure and traffic information. In this research, more realistic deterministic optimal traffic assignment model is proposed in the way of route recognizance behavior. This model assumes that when users decide their routes, they consider many factors such as travel time, road condition and traffic information. In addition, route recognizance attributes is reflected in this suggested model by forward searching method and backward searching method with numerical formulas and algorithms.

• Archives of design research
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• v.19 no.1 s.63
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• pp.317-328
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• 2006

So far, the behaviors of Web users have been predicted or analyzed mostly by their demographic characteristics or by considering in which context they gain access to that. But now there is a question about whether those characteristics are the only factors to trigger their use of Web. If the answer is not affirmative, what types of additional factors could cause such an action and how they characterize it should be discussed. User profile information has been considered one of the crucial elements to define user characteristics in user-centered UI design sector, and in order to apply it to UI design, it's needed to meditate on the above-mentioned questions. In this study, it's first attempted to have a good understanding of the users of different media and to review existing user classification methods. Next, user classification variables and relevant scales were prepared to sort out users according to their type of using Web, and case study was conducted to identify the behavioral characteristics of users and classify them according to their behavioral features. Finally, the user profile features of individual user groups were figured out based on data that were gathered by making an experiment, and data mapping was fulfilled between the behavioral characteristics and user profile characteristics to find out what types of behaviors were caused by the characteristics of user profile. As a result, it's found that user characteristics could have an impact on not only their general information and relevant contexts but their attitude of using different media and personality type. There were some problems with the experimental design, but more accurate information on the relationship of user behaviors to user profile characteristics will be obtained if those problems are eliminated. As user behaviors could be predicted only by user profile characteristics, user classification is expected to make a contribution to enhancing the efficiency of UI design.

• Proceedings of the Korea Information Processing Society Conference
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• 2005.11a
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• pp.267-270
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• 2005

최근에 사용자 행태 분석 개념이 매우 중요한 이슈가 되고 있다. 하지만 SE(Software Engineering)와 HCI(Human-Computer Interaction) 두 분야의 틈으로 HCI 관점의 시스템 모델링을 위한 적절한 모델링 언어나 도구가 부족하다. 그리고 원시 데이터를 분석하여 사용자 행위를 모델링하는 것은 실제로 어려운 작업이다. 이 논문에서는 목적(Goal)지향의 사용자 행위 분석을 통해 객체를 식별하고, 추출한 공통/비공통 행위를 기반으로 시스템을 모델링 하고자 UBA(User Behavior Analysis)방법론을 제안한다. 그리고 유비쿼터스 환경의 홈 네트워크 인터페이스 모델을 적용 사례로 언급하였다.

• The Journal of the Korea Contents Association
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• v.10 no.5
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• pp.185-201
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• 2010

Interactive space became one of the major design paradigms. For elevating the interactive effect in this, we need user-centered design methodology which uses the influential factors on the interactivity. As the second paper of three-linked studies for the interactivity in the interactive space, this research analyzed the interface factors' specific attributes for supporting behavioral participation. 'Interface' is one of three main factors on the interactivity(Intersubject/Interface/Interaction). Its role in the interactive space is to induce or support user's participations which bring the interactive changes into the designs. Qualitative case analysis was the main method and 30 cases were investigated. 'Individual analysis-Transitional description-Generalization' were the progressive steps for case analysis. As final results, 17 attributes for supporting behavioral participation were analyzed.