• The Journal of the Korea Contents Association
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• v.13 no.4
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• pp.399-406
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• 2013

Recently, studies about process mining for creating and analyzing business process models from log data have received much attention from BPM (Business Process Management) researchers. Process mining is a kind of method that extracts meaningful information and hidden rules from the event log of enterprise information systems such as ERP and BPM. In this paper, repair processes of electronic devices are analyzed using ProM which is a process mining tool. And based on the analysis of repair processes, the method for finding major failure patterns is proposed by multi-dimensional data analysis beyond simple statistics. By using the proposed method, the reliability of electronic device can be increased by providing the identified failure patterns to design team.

• Proceedings of the Korean Information Science Society Conference
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• 2005.11a
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• pp.292-294
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• 2005

현재의 비즈니스 환3은 조직의 점진적인 거대화, 조직들 간에 비즈니스 프로세스 상호운용을 통해 보다 광범위하고 복잡한 비즈니스 서비스들에 대한 처리를 요구하고 있다. 이것은 곧 워크플로우 프로세스를 워크플로우 도메인의 하나의 서비스 개체로서 인지하고, 워크플로우 프로세스와 관련되는 다양한 리소스들의 상호연계를 통해 질적으로 향상된 워크플로우 서비스를 제공하는 것이 가능해져야 함을 의미한다. 본 논문에서는 지속적으로 진화하고 있는 워크플로우 비즈니스 도메인에서 발생하는 단순 및 복합 워크플로우 서비스룰 처리하는 서비스 지향 워크플로우 관리 시스템 구현의 기반 개념이 될 워크플로우 서비스 트랜잭션 처리 메커니즘에 대해 기술하고자 한다.

• Information Systems Review
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• v.10 no.2
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• pp.159-177
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• 2008

Since the IMF crisis, the competition among banks in Korea has fiercely intensified. To survive in the severe competition, several leading banks including Industrial Bank of Korea (IBK) have recently developed their own proprietary systems called 'the Next-Generation Systems(NGS).' This case study was to answer several important issues as follows; 1); the reason why a bank make huge investment in the IT infrastructure; 2) the development methodology of the NGS; 3) the new architecture of the NGS; 4) the governance structure of the NGS investment; and 5) the effects of the NGS on the development of new products. To achieve such goals, a systematic tandem interview method and many archival reports from IBK were utilized. The conclusions are summarized as follows: First, the NGS has contributed to the integration and simplification of business processes. Second, new products as demanded in the market can be developed much faster through the NGS. Third, the change management of IT infrastructure is critically important. Fourth, the systems architecture can be different according to the IT governance. Fifth, the alignment of the NGS and business processes is most important to obtain the organizational goals.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2007.11a
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• pp.95-102
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• 2007

This paper presents the core technology of Construction Business Process Automation to model and automate construction business processes. Business Process Reengineering (BPR) and Automation (BPA) have been recognized as one of the important aspects in construction business management. However, BPR requires a lot of efforts to identify, document, implement, execute, maintain, and keep track thousands of business processes to deliver a project. Moreover, existing BPA technologies used in existing Enterprise Resource Planning (ERP) systems do not lend themselves to effective scalability for construction business process management. Application of Workflow and Object Technologies would be quite effective in implementing a scalable enterprise application for construction business processes by addressing how: 1) Automated construction management tasks are developed as software components, 2) The process modeling is facilitated by dragging-and dropping task components in a network, 3) Raising business requests and instantiating corresponding process instances are delivered, and 4) Business process instances are executed by using workflow technology based on real-time simulation engine. This paper presents how the construction business process automation is achieved by using equipment reservation and cancellation processes simplified intentionally.

• The Journal of Information Systems
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• v.11 no.1
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• pp.75-103
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• 2002

현대사회는 전통적인 경제체제에서 디지털 경제체제로의 급속한 이전과 더불어 정보기술이 국가발전의 주요 원동력으로 등장하게 되었다. 특히, e-정부의 출현은 기존의 정부서비스에 대한 시공간적 제약을 극복하는 새로운 패러다임으로 간주되고 있다. 본 연구는 e-정부 실현을 위한 대표적인 사례로 KICIT을 중심으로 정보기술의 활용사례와 더불어 EC-Bank를 중심으로 한 지방정부의 사이버 마케팅에 대한 사례연구를 통해 e-정부의 조기 실현을 위한 산업부문의 e-비즈니스화에 대한 하나의 대안으로 소개하였다. e-구미의 모형은 행정, 생활, 산업 차원에서의 네트워크화, 균형과 조화, 부문간의 연계로 시행정의 디지털화, 사이버 정보생활의 실현 및 산업의 e-비즈니스화의 실현을 중심으로 제시하였다. 본 연구에서 KICIT은 중소도시에 집중되어 있는 지역정보센터의 산학관 협력의 모델케이스로 효율적으로 운영되고 있음을 확인할 수 있었다. 이제는 구미지역 기업체와 연구교육기관에서 핵심적인 지원기관으로 지역관련기관과의 보다 유기적인 협력을 계속 유지. 발전해 나가야 할 것이다. 지자체의 사이버 마케팅 사례인 EC-Bank는 정보서비스를 단순히 제공하는 수준인 전자상거래의 초기단계로 사이트 및 콘텐츠 관리의 소홀로 인하여 초기의 목적을 거의 이루지 못한 실정이다. 앞으로 산학관의 친밀한 협력과 e-프로세스의 대혁신을 통해서 새로운 업무활용, 웹기반의 거래처리 및 e-비즈니스 모형의 창출을 위해 계속적으로 노력해야할 것이다.

• Proceedings of the Korean Information Science Society Conference
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• 2006.10c
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• pp.339-342
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• 2006

BPMN(Business Process Modeling Notation)은 BPMI(Business Process Management Initiative)에서 발표한 것으로서 비즈니스 프로세스 모델링을 위한 표준 표기법이다. BPMN은 표준 모델링 표기법 이므로 다른 모델링 표기법을 익히는데 사용되는 시간을 줄이며 IT 및 비즈니스 사용자들 간의 의사소통을 증진시킬 수 있다. 이에 대응하여 WfMC(The Workflow Management Coalition)는 XPDL 매핑작업을 시도하여 BPMN을 XPDL로 표현할 수 있도록 하였고, 그 결과 BPMN에 매핑시킨 XPDL2.0을 발표하였다. 본 논문에서 설계한 모델링 시스템은 표준 표기법인 BPMN을 통하여 모델링을 하고 그 결과를 국제 표준화 워크풀로우 정의 언어인 XPDL2.0으로 제공하는 워크플로우 모델링시스템을 제안하여 다른 워크플로우 시스템들과의 상호 호환성을 제공하는 것이며, 역할 기반의 모델링 방식으로 복잡한 모델링 작업을 단순화 시킬 수 있다. 즉, 워크플로우 모델링 기능에 실시간 그룹웨어 특성들을 통합하여, 한 차원 높은 수준의 모델링 환경제공을 통하여 기존의 워크플로우 시스템들이 지원하지 못 했던 워크플로우 모델링 협동 작업을 실시간으로 지원 할 수 있을 문만 아니라, 요즘과 같이 대형화와 복잡화 그리고 다양화의 특징을 갖는 조직들의 워크플로우 들에 대한 효율적인 분석 및 모델링 환경을 제공하기 위한 워크플로우 모델링 시스템을 제안한다.

• The KIPS Transactions:PartD
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• v.16D no.4
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• pp.595-612
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• 2009

The early test can greatly reduce the cost of error correction for system development. It is still important in SOA based service system. However, the existing methods of test case generation for SOA have limitations which are restricted to only web service using XML. Therefore, this paper proposes a method of test case generation using BPMN-based model reduction for service system. For minimizing test effort, an existing BPM is transformed into S-BPM which is composed of basic elements of workflow. The process of test case generation starts with making S-BPM concerning the target service system, and transforms the target service system into directed graph. And then, we generate several service scenarios applying scenario searching algorithm and extract message moving information. Applying this method, we can obtain effective test cases which are even unlimited to web service. This result is the generation of test case which is reflected in the business-driven property of SOA.

• Journal of the Korea Society of Computer and Information
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• v.14 no.9
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• pp.179-187
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• 2009

The national boundary's meanings turn to weak according to advent of Global enterprises. The place for design a product and marketing are separated to actual market. R&D is to the area where the knowledge activity is well, and low skilful product assembling is to the place the low wage is acceptable. It shows that the importance of net work structure. From early 90's, production system is diversified to markets where with the consumer as the central as multifarious items and creation new demands through consumer's participation into manufacturing process. This phenomenon show that logistics structures adapt to demand of technical variation, and the development of e-business with VAN(:value added network) and EDI(:Electronic data interchange) prove it. This study tried to analyze utilitarian assay about systems those land, sea, air logistics through documents research, and this study also present the direction of logistics system of airline company and goal of development on the based to the model of domestic airline company accordingly.

• Science of Emotion and Sensibility
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• v.25 no.1
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• pp.41-54
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• 2022

The purpose of this study was to propose a "user experience (UX)-centered product development process" so that the product design development process using the service design process can be systematized and used in practice. In a situation in which usability research on office phones is lacking compared to general home phones, this study expands to a product-based service design point of view rather than simple product development, intending to research ways to provide user experience value through office phone design in smart office. This study focused on extracting UX-centered user needs using the service design process and developing product design that realizes user experience value. In particular, the service design process was applied to systematically extract user needs and experience value elements in the product development process and to discover ideas that were converged with product-based services. For this purpose, the "Double Diamond Design Process Model," which is widely used in the service design field, was adopted. In addition, a product design development process was established so that usability improvement plans, user experience value elements, and product-service connected ideas could be extracted through a work-flow in which real users and people from various fields participate. Based on the double diamond design process, in the "Discover" information collection stage, design trends were identified mainly in the office phone markets. In the "Define" analysis and extraction stage, user needs were analyzed through user observation, interview, and usability survey, and design requirements and user experience issues were extracted. Persona was set through user type analysis, and user scenarios were presented. In the "Develop" development stage, ideation workshops and concept renderings were conducted to embody the design, and people from various fields within the company participated to set the design direction reflecting design preference and usability improvement plans. In the "Deliver" improvement/prototype development/evaluation stage, a working mock-up of a design prototype was produced and design and usability evaluation were conducted through consultation with external design experts. It is meaningful that it established a "UX-centered product development process" model that converged with the existing product design development process and service design process. Ultimately, service design-based product design development process was presented so that I Corp.'s products could realize user experience value through service convergence.

• Journal of Intelligence and Information Systems
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• v.25 no.3
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• pp.221-238
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• 2019

Recently, companies and public institutions have been actively introducing chatbot services in the field of customer counseling and response. The introduction of the chatbot service not only brings labor cost savings to companies and organizations, but also enables rapid communication with customers. Advances in data analytics and artificial intelligence are driving the growth of these chatbot services. The current chatbot can understand users' questions and offer the most appropriate answers to questions through machine learning and deep learning. The advancement of chatbot core technologies such as NLP, NLU, and NLG has made it possible to understand words, understand paragraphs, understand meanings, and understand emotions. For this reason, the value of chatbots continues to rise. However, technology-oriented chatbots can be inconsistent with what users want inherently, so chatbots need to be addressed in the area of the user experience, not just in the area of technology. The Fourth Industrial Revolution represents the importance of the User Experience as well as the advancement of artificial intelligence, big data, cloud, and IoT technologies. The development of IT technology and the importance of user experience have provided people with a variety of environments and changed lifestyles. This means that experiences in interactions with people, services(products) and the environment become very important. Therefore, it is time to develop a user needs-based services(products) that can provide new experiences and values to people. This study proposes a chatbot development process based on user needs by applying the design thinking approach, a representative methodology in the field of user experience, to chatbot development. The process proposed in this study consists of four steps. The first step is 'setting up knowledge domain' to set up the chatbot's expertise. Accumulating the information corresponding to the configured domain and deriving the insight is the second step, 'Knowledge accumulation and Insight identification'. The third step is 'Opportunity Development and Prototyping'. It is going to start full-scale development at this stage. Finally, the 'User Feedback' step is to receive feedback from users on the developed prototype. This creates a "user needs-based service (product)" that meets the process's objectives. Beginning with the fact gathering through user observation, Perform the process of abstraction to derive insights and explore opportunities. Next, it is expected to develop a chatbot that meets the user's needs through the process of materializing to structure the desired information and providing the function that fits the user's mental model. In this study, we present the actual construction examples for the domestic cosmetics market to confirm the effectiveness of the proposed process. The reason why it chose the domestic cosmetics market as its case is because it shows strong characteristics of users' experiences, so it can quickly understand responses from users. This study has a theoretical implication in that it proposed a new chatbot development process by incorporating the design thinking methodology into the chatbot development process. This research is different from the existing chatbot development research in that it focuses on user experience, not technology. It also has practical implications in that companies or institutions propose realistic methods that can be applied immediately. In particular, the process proposed in this study can be accessed and utilized by anyone, since 'user needs-based chatbots' can be developed even if they are not experts. This study suggests that further studies are needed because only one field of study was conducted. In addition to the cosmetics market, additional research should be conducted in various fields in which the user experience appears, such as the smart phone and the automotive market. Through this, it will be able to be reborn as a general process necessary for 'development of chatbots centered on user experience, not technology centered'.