• Management & Information Systems Review
• /
• v.31 no.1
• /
• pp.205-219
• /
• 2012

This study is to understand how why users fail to service and how users use service recovery strategics. This study use equity theory to understand how perceived justices have influence on trust and to identify how trust has influence on service quality. This study used scenario techquie to get user experience of service failure in smartphone application. Scenario is composed of 16 sub scenario and we conducted survey with each case. The results show that interpersonal justice and distributed justice have significantly influence on trust. However, procedural justice has not influence on trust. Service quality is influenced by trust. This paper conclude with statements of implications and limitations of the study results.

• Journal of Digital Convergence
• /
• v.12 no.10
• /
• pp.169-178
• /
• 2014

Members of the private companies have the skills, knowledge, abilities, etc. In return for providing the organization from the organization granted a way to continue the relationship. From these companies in exchange for monetary compensation, such as wages and honors, including non-monetary benefits, and receive a reward. Interaction with each other in these companies are members of the organization to always think about the fairness issue. In this study, the performance of the company fairness affect whether any will be discussed. Organizational justice research on job satisfaction, organizational commitment influence. But that does not affect sales growth, respectively.

• Proceedings of the Korean Vacuum Society Conference
• /
• 2010.02a
• /
• pp.442-442
• /
• 2010

공정 플라즈마 장치에서 이중 주파수법을 이용하여 실시간 유전박막 두께 측정법에 대한 보상연구를 하였다. 이중 주파수법은 유전박막과 플라즈마 쉬스를 간단한 전기적인 등가회로로 모델링하여 유전박막의 두께를 측정하는 방법이다. 이중 주파수법의 문제는 측정탐침의 인가전압에 따른 유전박막의 두께 측정치가 다르다는 점이다. 플라즈마 쉬스를 선형 저항만으로 등가하였기 때문에, 쉬스의 인가전압에 상관없이 쉬스 저항의 값이 일정하다는 가정이 존재한다. 그러나 쉬스 저항은 쉬스의 인가전압에 종속적이면서 비선형적인 특성을 갖는다. 측정 탐침에 출력 전압이 인가될 때 쉬스 양단에서 인가전압에 따른 쉬스의 등가저항의 비선형성을 고려하여 측정 탐침에 증착된 유전박막의 커패시턴스성분에 대한 방정식을 Numerical analysis로 풀어 유전박막의 두께 측정값을 보상하였다. 보상된 위의 방법으로 다양한 RF파워, 압력에 따라 $Al_2O_3$박막의 두께를 실시간으로 측정하여 비교하였다. 그 결과 이 방법은 낮은 플라즈마 밀도(${\sim}10^9cm^{-3}$)에서도 인가전압에 따른 유전 박막두께측정의 오차를 줄일 수 있었다.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2015.04a
• /
• pp.2-5
• /
• 2015

가상화 기술을 기반으로 하는 클라우드 컴퓨팅 환경에서 실시간 응용들을 수행하려는 움직임이 많아지고 있다. 이 응용들의 실시간성을 보장하기 위해 리눅스의 실시간 스케줄러를 활용한 기법들이 제안되었지만, 이 기법들은 가상 머신들의 공정한 수행을 보장하지 못한다는 한계가 있다. 따라서 우리는 실시간 클라우드 환경에서 가상 머신 스케줄링의 공정성을 보장하기 위해 virtual runtime 보상 기반의 가상 머신 공정 스케줄링 기법을 제안한다. 제안된 기법은 실시간 응용으로 인해 CFS가 인지하지 못한 CPU 시간을 체크하고 이를 virtual runtime에 반영하여 가상 머신 간의 공정한 수행을 보장한다. 우리는 제안된 기법을 리눅스 커널 상에 구현하였다. 제안된 기법을 적용한 결과, 가상 머신 간의 수행시간 차이가 기존 경우보다 47% 줄어든 것을 확인하였다.

• Journal of the Korean Society of Food Science and Nutrition
• /
• v.46 no.1
• /
• pp.132-139
• /
• 2017

The purpose of this study was to obtain data for contribution of job characteristics (workload, autonomy, reward, community, fairness, and value) to job burnout (emotional exhaustion, and cynicism), and job engagement (vigor, dedication, and absorption) in foodservice dietitians. Our survey was administered to 393 school foodservice dietitians in the Busan area on February 11, 2014. The mean scores of nutrition teachers were significantly higher for autonomy (P<0.01), reward (P<0.05), community (P<0.01), fairness (P<0.001), and value (P<0.001) than unlimited period contract dietitians. The mean scores of high school dietitians were significantly higher for emotional exhaustion (P<0.01) and cynicism (P<0.001) than elementary school dietitians and middle school dietitians. Workload (r=-0.609, P<0.001), reward (r=-0.417, P<0.001), and fairness (r=-0.394, P<0.01) correlated significantly with emotional exhaustion. Reward (r=-0.324) and value (r=-0.423) correlated significantly (P<0.01) with cynicism. Value correlated significantly (P<0.01) with vigor (r=0.493), dedication (r=0.480), and absorption (r=0.460). Workload (${\beta}=-0.521$, P<0.001) had the highest negative influence on emotional exhaustion, whereas value (${\beta}=-0.325$, P<0.001) had the highest negative influence on cynicism. Value had the highest positive influence on vigor (${\beta}=0.392$, P<0.001), dedication (${\beta}=0.443$, P<0.001), and absorption (${\beta}=0.444$, P<0.001). Based on the results of this study, school management should plan job characteristics strategies to reduce workload and increase value for school foodservice dietitians.

• Journal of Convergence for Information Technology
• /
• v.10 no.12
• /
• pp.91-99
• /
• 2020

The aim of this study to assess the effect of information security policy awareness, information security involvement, compliance behavioral intention on information security behavior The research method is composed of a cross-sectional design of reward and fairness. This paper focuses on the process of organizational policy on the information security compliance intention in the individual decision-making process. As a result, the reward had a significant effect on compliance behavioral intention, and it was found that influence of the psychological reward-based condition was greater than the material reward-based condition. The fairness had a significant effect on information security policy awareness, information security involvement, information security behavior, and it was found that influence of the equity-based condition was greater than the equality-based condition. The exploration model was verified as a multiple mediation model. In addition, the discussion presented the necessary research direction from the perspective of synergy by the cultural environment of individuals and organizations.

• The Journal of Korean Academic Society of Nursing Education
• /
• v.14 no.2
• /
• pp.195-204
• /
• 2008

Purpose: This study was performed to measure the justice of compensation (distributive justice, procedural justice) and the intention of turnover perceived by nurses, and to identify the relationship between these two variables. Method: This study was a cross-sectional survey. From May 26 to June 30, 2008, data were collected from the 300 nurses working at 6 general hospitals in 5 cities, Korea. Result: The score of compensatory justice was 2.47(distributive justice was 2.46, procedural justice was 2.48), and the score of turnover intention was 3.39. The Pearson Correlation Coefficient between these two variables was -.496. The perceived compensatory justice(distributive justice, procedural justice)by nurses, their age and working periods were the affecting factors on their turnover intention, and the power of explanation of these affecting factors was 43.4%. Conclusion: According to the results, procedural justice is the most powerful factor among these affecting factors. Therefore, it is concluded that to decrease nurses' turnover intention, nursing or hospital managers have to fairly operate their compensation system, especially procedural justice, in their organization.

• Journal of Korea Fair Competition Federation
• /
• no.96
• /
• pp.2-7
• /
• 2003

실익이 없는 무리한 강제 조사권의 도입보다는 혐의가 드러난 담합의 경우 직접 검찰에 고발하거나 내부밀고자 보호 및 보상 강화를 통하여 절차적 정당성 및 정책 실효성을 동시에 확보할 필요가 있다. 각 국의 경쟁당국이 압수$\cdot$수색권을 행사하여 부당한 공동행위를 적발한 경우는 극히 일부분이기 때문이다. 그리고, 유사사례에 대해 향후 엄격하게 공정거래법을 집행함으로써 부당한 공동행위에 대한 사전적인 억제력을 제고해야 한다. 한편으로는 공정위의 시정조치가 있기 전에도 부당한 공동행위의 결과 피해를 본 사적 당사자가 법원에 직접 손해배상을 청구할 수 있도록 하고, 전문가들을 활용하여 담합으로 인한 손해발생 입증과 손해배상액을 추정하여 부당이득을 환수할 수 있어야 한다.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.16 no.6
• /
• pp.3829-3836
• /
• 2015

The actual complaint handling response of the company serves as an important success factor for the company to reduce defection rate of customers who have complaints. In this regard, this study sought to divide the company's complaint handling response into substantial compensation, favorable employee behavior and organizational procedures, empirically verify the effects of the customer's justice perception on trust and satisfaction, and thus to present the importance of the company's actual response. To this end, the data obtained from a survey of 210 customers who filed complaints directly to the company was analyzed using SPSS and AMOS. The research results can be summarized as follows. The compensation for customers with complaints has a significant effect on justice, and the favorable employee behavior also has a significant effect on justice. In addition, the organization procedures about handling complaints have a significant effect on justice. Especially the justice as justice perception was found to affect the future behaviors of customers such as trust and satisfaction. Based on these findings, this study presented implications and suggested future research.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.7 no.2
• /
• pp.157-165
• /
• 2012

The specific gravity is heavily focused on the service industry in the economic development of domestic and overseas in these days. This will be predicted to increase persistently in the future society. Therefore the franchise system has been diffused as one of a management methods for these service industry. The franchise system is an advanced country's circulation system which has been populated in an advanced country. After the opening of circulation market, rapid growing trend has been showing on foreign country's popular brands in the local domestic market. So the franchise system has been largely focused on among the domestic manufacturing and the circulation companies. This study is to review how the management characteristics(headquarters' supports, communication, menu development, compensation) will affect the fairness perception of franchisee owner. The results of my study are as follows; It appeared that communication, menu development and compensation affected all the distribution fairness and the procedure fairness affirmatively.