• Proceedings of the Korean Society of Computer Information Conference
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• 2017.01a
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• pp.93-96
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• 2017

본 연구는 의료서비스를 생산 제공하는 병원조직의 계선조직 관리자의 리더십 스타일이 부하직원들의 직업존중감과 조직행동에 미치는 영향을 분석하고자 한다. 본 연구에서 사용할 관리자의 리더십 스타일은 헤이컨설팅 그룹에서 제시한 6가지 리더십 스타일인 지시명령형, 비전제시형, 관계중시형, 집단운영형, 규범형, 육성형 리더십스타일을 사용하고자 한다. 각 리더십 스타일이 직원들의 직업존중감, 즉 부서 내에서의 커뮤니케이션 수준, 직무몰입, 직무만족, 자기비전 자각 및 이직의사 등 조직행동에 어떤 영향을 미치는지 알아보고자 한다. 또한 관리자의 리더십 스타일과 직업존중감에 따른 조직행동, 즉 직무만족, 조직충성도, 자기계발의지, 이직의도 등에 대해서도 분석하고자 한다. 연구표본으로는 사립대학교병원 1개, 국립대학교병원 1개, 500병상 이상 규모의 종합병원 1개이며, 조사 및 분석에 활용할 개선조직은 진료행정부서인 원무과(부), 진료지원부서인 의무기록실(팀), 의료기사, 간호과(부)이다. 연구의 결과를 통해서 직원들이 가장 선호하는 관리자의 리더십 스타일을 도출함과 동시에 각 리더십스타일의 장단점을 통하여 직원들의 직업존중감 확대와 생산적인 조직행동이 조직성과로 이어질 수 있는 방안을 제시하고자 한다.

• Korea Journal of Hospital Management
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• v.3 no.1
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• pp.165-191
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• 1998

The objectives of this research are 1) to identify different motivation of choice for each National University hospitals 2) to examine the factors influencing the patients' satisfaction, 3) and to investigate that the patients' satisfaction effects the hospital re-choice and recommendation on seven National University's hospitals. The data for this analysis were collected by questionnaire survey. Totally 852 interviews were conducted. The major statistical methods used for the analysis are paired t-test, factor analysis, x2-test, and multiple regression. We find that satisfaction level is a function of not only the quality of medical service but also non-medical service. The main results of research are follows: 1) The most important factor of hospital choices is 'the trust and fame as National University hospitals'; 2) Overall satisfaction of inpatients is turned to be influenced by the doctor's services, nurse's services, environment, and convenience. And overall satisfaction of outpatients is also found to be influenced by the waiting time for lab test; 3) Highly satisfied patients preferred to revisit and to recommend to others.

• Proceedings of the Korean Society of Computer Information Conference
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• 2014.01a
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• pp.409-412
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• 2014

본 논문에서는 환자가 실내 측위 기술과 스마트폰을 이용하여 대형 병원의 내부에서 진료 동선을 스스로 찾아갈 수 있도록 하는데 도움을 주는 네비게이션 모델을 제안한다. 정보기술의 비약적인 발전과 함께 실내 측위 기술을 결합한 스마트폰의 위치기반 어플리케이션들이 각광 받게 되었다. 또한, 실내 측위와 관련된 응용 서비스도 새로이 창출되어 점차 이에 대한 관심과 그 정확성을 높이기 위한 연구들이 활발하게 이루어지고 있다. 기존의 실내측위 기법들 중 가장 보편적인 것은 Wi-Fi 신호를 이용 하는 삼각측량 기법으로 초기 구축비용이 저렴하며 서비스 제공 가능 범위가 넓어 본 논문에서 다루고자 하는 장소인 병원의 특성에 알맞다. 따라서 본 모델은 Wi-Fi를 이용하여 사용자의 정확한 위치를 추정하고 진료 프로세스에 따라 경로를 안내를 해주는 네비게이션 서비스를 제공한다. 이를 통하여 환자에게는 진료를 위한 효율적인 동선을 제공함과 동시에 대형 병원에서는 인적, 물적 낭비를 줄이는데 도움이 되고자 한다.

• Journal of Korea Society of Industrial Information Systems
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• v.15 no.5
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• pp.79-87
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• 2010

This paper is proposed that implemental model of customer relationship management system for oriental hospital is designed by customer segmentation using personal information and medical record of outpatients in existing integrated medical information system database. Proposed model can be practical model at once, because it can construct by partial modification of existing medical information system without additional information technology and infrastructure. And, if we use the proper variable and method of customer segmentation according to marketing strategy, it can be flexible customer relationship management system not only improvement of customer satisfaction but also various marketing supports.

• Journal of Korean Clinical Nursing Research
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• v.15 no.3
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• pp.39-48
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• 2009

Purpose: The purpose of this study was to examine the effects of a video exercise program on pain, daily living function and educational satisfaction for patients with spinal surgery. Methods: The data were collected from September 2008 to May 2009. The participants were 20 people in the experimental group and 20 in the control group. The video exercise therapy, which was 15 minutes in length, was shown twice a day for 8 weeks using a CD. Results: In the experimental group, pain decreased significantly, and daily living function and educational satisfaction increased significantly compared to the control group. Conclusion: In has been confirmed that video exercise therapy has positive effects on pain, daily living function and educational satisfaction for patients following spinal surgery.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.5
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• pp.441-451
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• 2016

This study was conducted to determine the influence of satisfaction, self-esteem, and depression on adjustment of elderly patients in long-term care hospitals. The subjects were 116 elderly patients in 15 long-term care hospitals in B and K city. Data were collected from February 14 to March 30, 2015, and analyzed by t-rest, ANOVA, Scheff's test, Pearson correlation coefficients, and stepwise multiple regression. According to the results, there were significant differences in adjustment by religion, marital status, economic status, and perceived level of difficult problems. Adjustment was positively related to satisfaction and self-esteem. In addition, a negative correlation was observed between adjustment and depression. Meaningful variables that influenced the adjustment of elderly patients were depression, satisfaction, self-esteem, and religion. These factors accounted for 53.5% of the total variance in adjustment of the elderly patients in long-term care hospitals, and depression was the most influential factor. In conclusion, development and implementation of effective programs and strategies to reduce depression and to increase satisfaction with care and self-esteem is needed in order to enhance the adjustment of elderly patients in long-term care hospitals.

• Journal of Service Research and Studies
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• v.12 no.4
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• pp.19-29
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• 2022

This study is a descriptive survey using a self-reported survey method to understand the effect of language and non-verbal communication of medical service providers on customer satisfaction through Lapport and to determine the degree of impact on Lapport by adjusting perceived service authenticity. The data collection period was from April 5 to April 30, 2021. Using the convenience sampling method, data were collected from users of medical institutions located in Busan and Gyeongsangnam-do, and a total of 306 valid questionnaires were used as statistical analysis data. The collected data were analyzed using the IBM SPSS statistics version 25.0 and AMOS 20.0 programs through a coding process. In the results of this study, it was found that the language and non-verbal communication of medical service providers influenced customer satisfaction through Lapport, and the perceived service authenticity in the relationship between each variable acts as a moderating effect. Considering that the language and non-verbal factors of the medical service provider are important in the interaction between the medical service provider and the hospital user, the medical service provider should take full account of the language and non-verbal factors and help the medical institution communicate with the hospital user.

• Journal of the Korea Society of Computer and Information
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• v.28 no.10
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• pp.187-195
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• 2023

In this paper aims to identify the effects of professional identity, role conflict and job stress on job satisfaction of nurses in general hospital wards. The subjects of this study were 193 nurses who worked in general hospitals in K district. Data were analyzed using frequency, percentage, mean, standard deviation, t-test, one-way ANOVA, Scheffe test, Pearson's correlation coefficient, and multiple stepwise regression. The results of the study are as follows. First, among the general characteristics, working years in general hospital wards showed a statistically significant difference in professional identity the less the working years in general hospital, the higher the professional identity. Second, professional identity showed a positive correlation with job satisfaction and role conflict, and a negative correlation with job stress. The higher the professional identity, the higher the job satisfaction and role conflict, but the lower the job stress. Role conflict showed a positive correlation with job stress the higher the role conflict, the higher the job stress. Job stress and job satisfaction showed a negative correlation the higher the job stress, the lower the job satisfaction. Third, the factors that affected the job satisfaction of nurses working in general hospital wards were job stress and professional identity, which had an influence of 38%. Thus, to improve the job satisfaction of nurses, it is necessary to develop programs that develop a positive professional identity. In addition, it is necessary to recognize the necessity of relieving job stress caused at work and to secure diverse human and material support resources.

• Korean Journal of Occupational Health Nursing
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• v.22 no.4
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• pp.295-304
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• 2013

Purpose: To identify work stress and job satisfaction of the emergency medical technician (EMT) and to contribute to the improvement of emergency care under the current emergency medical law. Methods: The data were collected by questionnaire from the total 849 EMTs (635 National emergency management agency (119) workers and 214 hospital workers) throughout the whole country from January 5, to March 5, 2012. Each level of indicator calculated under 100-point-scale was compared by t-test and ANOVA. Factors affecting stress and satisfaction were analyzed by Multiple Linear Regression Analysis (${\alpha}$=.05). Results: Mean level of job stress was markedly higher among 119 workers (76.9) than those in the hospital (56.6) (p<.001). Mean level of job satisfaction was higher among 119 workers (63.2) than those in the hospital (60.2) (p<.001). Conclusion: To diminish work stress and to increase job satisfaction, efforts to support the pride and to improve working condition considering the situations of the agency and to offer more education chance to keep and strengthen the specialty are needed.

• Journal of Korean Clinical Nursing Research
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• v.15 no.3
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• pp.117-128
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• 2009

Purpose: This study was conducted to evaluate the effects of different methods of information delivery(information provided by nurses vs. information provided by video) on environmental stress and the satisfaction of nursing needs in families of intensive care unit patients. Methods: A nonequivalent pretest-posttest control group design was used in this study. The data were collected from March 24 to May 7, 2009. The subjects, 52 family members of ICU patients (26 for the control group, 26 for the experimental group), were selected from a hospital located in Gyeonggido. Information was given by video to the experimental group whereas the information was directly given by nurses to the control group. Results: Environmental stress and satisfaction of nursing needs were not statistically different between the two groups. Conclusion: The findings of the study suggest that the information given by video may be compatible with that given by nurses. Therefore, nurses need to be flexible in using these different methods to maximize the benefits of direct and indirect information delivery method for families in ICU setting.