• Korean Architects
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• s.571
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• pp.177-228
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• 2016

• Proceedings of the Korea Information Processing Society Conference
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• 2011.11a
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• pp.1405-1408
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• 2011

도로의 일부구역을 일반시민이 특정목적으로 사용하기 위한 도로점용허가는 국민생활 및 재산권과 밀접한 관계가 있으나 설계도 등 구비서류가 다양하고 복잡하여 민원인이 신청하기에 불편하고, 이는 곧 민원행정에 대한 국민 신뢰도 저하로 이어지고 있다. 도로점용허가는 서류가 대부분 종이로 제출되어 보관 및 자료찾기 등 사후관리가 어렵고 민원 대응 등 업무처리가 힘들어 행정효율성 저하를 초래하고 있다. 본 연구는 도로점용허가 전반을 지원할 수 있는 온라인시스템(이하 '도로점용시스템'이라함)을 구축하기 위한 정보분류체계를 개발하여 대국민 서비스 및 업무효율성 향상을 도모하고자 한다.

• Convergence Security Journal
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• v.15 no.7
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• pp.31-38
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• 2015

Recently the government civil affairs administration system has been advanced to a cloud computing environment from a simple network environment. The electronic civil affairs processing environment in recent years means cloud computing environment based bid data services. Therefore, there exist lots of problems in processing big data for the government civil affairs service compared to the conventional information acquisition environment. That is, it processes new information through collecting required information from different information systems much further than the information service in conventional network environments. According to such an environment, applications of providing administration information for processing the big data have been becoming a major target of illegal attackers. The objectives of this study are to prevent illegal uses of the electronic civil affairs service based on IPs nationally located in civil affairs centers and to protect leaks of the important data retained in these centers. For achieving it, the safety, usability, and security of services are to be ensured by using different authentication processes and encryption methods based on these processes.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2023.11a
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• pp.343-344
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• 2023

본 연구는 국가중요시설의 청사 내에 근무하는 청사보안과 안전유지, 질서유지를 담당하는 방호직 공무원에게 발생하는 다양한 민원인 불량행동의 유형과 국가중요시설에서 일어나는 각 유형에 맞는 민원인 불량행동에 대한 개선방안을 효율적으로 제시하는데 그 목적이 있다. 이에 인터뷰를 통해 국가중요시설에서 근무하는 방호직공무원이 느끼는 민원인 불량행동이 어떠한 유형으로 있는지 조사하였고 개별면담을 통해 나타난 대표적인 민원인 불량행동의 유형들은 첫째, 국가중요시설 내에서 큰 소리를 지르고 욕설을 하는 언어폭력형 둘째, 각 국가기관 및 지자체의 국가중요시설에서 서비스 업무수행 과정 중 다른 타 민원인이 있음에도 본인 자신의 이익과 편의를 위해 행해지는 행위를 하는 이기주의형 셋째, 각 국가중요시설의 규정 및 내규가 있음에도 규정된 규칙을 무시하고 따르지 않는 규칙위반형 등이 있다. 이에 따라 각 유형별 민원인 불량행동에 대한 개선방안 항목들로 첫째, 방호직공무원 교육의 체계화, 둘째, 민원인을 응대할 수 있는 기관의 내규 및 규칙, 셋째, 민원인에게 겪는 스트레스를 해소할 수 있는 환경을 제시하였다.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2022.10a
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• pp.119-120
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• 2022

본 연구는 국가중요시설의 청사 내에 근무하는 청사보안과 안전유지, 질서유지를 담당하는 방호직 공무원에게 발생하는 다양한 민원인 불량행동의 유형과 국가중요시설에서 일어나는 각 유형에 맞는 민원인 불량행동에 대한 개선방안을 효율적으로 제시하는데 그 목적이 있다. 이에 인터뷰를 통해 국가중요시설에서 근무하는 방호직공무원이 느끼는 민원인 불량행동이 어떠한 유형으로 있는지 조사하였고 개별면담을 통해 나타난 대표적인 민원인 불량행동의 유형들은 첫째, 국가중요시설 내에서 큰 소리를 지르고 욕설을 하는 언어폭력형 둘째, 각 국가기관 및 지자체의 국가중요시설에서 서비스 업무수행 과정 중 다른 타 민원인이 있음에도 본인 자신의 이익과 편의를 위해 행해지는 행위를 하는 이기주의형 셋째, 각 국가중요시설의 규정 및 내규가 있음에도 규정된 규칙을 무시하고 따르지 않는 규칙위반형 등이 있다. 이에 따라 각 유형별 민원인 불량행동에 대한 개선방안 항목들로 첫째, 방호직공무원 교육의 체계화, 둘째, 민원인을 응대할 수 있는 기관의 내규 및 규칙, 셋째, 민원인에게 겪는 스트레스를 해소할 수 있는 환경을 제시하였다.

• LP가스
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• s.80
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• pp.19-34
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• 2002

가스안전공사는 2001년도 검사업무 평가 결과, 검사원 및 민원인으로부터 질의가 많았던 내용들을 반영하여 "LPG 충전.저장.집단공급.판매시설 검사업무 처리지침"을 개정, 2002.4.15부터 시행에 들어갔다. 이중 LPG충전시설에 대한 내용을 게재한다.

• The Journal of the Korea institute of electronic communication sciences
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• v.10 no.12
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• pp.1381-1388
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• 2015

The smartwork is future-oriented working environment that allows us to engage in work anytime, anywhere conveniently and efficiently by utilizing information and communication technologies in a variety of locations and mobile environments. We proposed a smartwork platform to support the efficient housing management for small housing management companies. Our systems interwork in real time with smart mobile devices and SNS to support high quality housing service for tenants and rental operators. In this paper, we describe real-time complaint handling service using SNS which is a part of smartwork platform for the efficient housing management.

• Management & Information Systems Review
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• v.37 no.4
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• pp.109-123
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• 2018

Emotional labor is now emphasized as a very important concept not only for private companies but also for public servants who perform public affairs in public institutions, but relatively theoretical research is lacking. The purpose of this study is to examine the negative effects of the surface acting on emotional labor and to examine the moderating effect of social support to reduce it. As for the social support, we distinguished between POS support and supervisor support. Furthermore, we found that any support among POS and supervisor support has a large effect on the relationship between surface acting and emotional exhaustion. In order to verify this research model and hypothesis, we conducted 250 employees who perform civil affairs in public institutions. The results of this study are summarized as follows. First, it was found that surface acting had a very significant effect on emotional exhaustion. The increase in emotional exhaustion due to the incongruity between inner emotions and display emotions appeared to be the same as the results of research on existing private companies. Second, both POS and supervisor support significantly reduce the relationship between surface acting and emotional exhaustion. Third, the moderating effect of POS and supervisor support showed that the control effect of superiors' support was stronger, so that the surface act reduced the influence of emotional exhaustion more strongly. The results of this study refer to the importance of emotional labor education for civil servants performing civil affairs. In addition, it suggests that various programs should be provided to relieve emotional exhaustion and stress of civil service officials. In addition, it suggests a more aggressive organizational support design for high-level POS.

• The Journal of the Korea Contents Association
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• v.21 no.1
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• pp.426-433
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• 2021

Investment in public sector information services has been on the rise in recent years. The supply of high-speed Internet and smartphones has become more common, and the stability of the information system provided to the public in the public sector has become an important management factor. In other words, tasks such as handling civil complaints and issuing certificates by public institutions, financial transactions by banks, customs clearance work, and e-commerce by individuals or institutions are mostly done online. Therefore, how to deal with obstacles arising from the information system, which is in charge of important civil service affairs, is becoming a very important issue. In other words, in the case of a disability that does not function normally even for a short period of time, various problems can occur when the work is delayed, as well as causing serious financial damage to the civil petitioner. This could be accompanied by a decline in public confidence and various other damages such as filing civil complaints. The reasons for the occurrence of information system failures are very diverse and realistically difficult to predict when. Among the various measures to cope with disability, this paper proposed a plan to establish a disability situation notification system that can minimize confusion caused by disability in the event of a homepage malfunction. The proposed disability situation notification system was established in the public IDC environment to show the possibility of utilization.

• The Bimonthly Magazine for Agrochemicals and Plant Protection
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• v.12 no.6 s.105
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• pp.110-111
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• 1991