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The Mutual Effect of Expectancy-Disconfirmation and Customer Satisfaction of Shopping Mall and Tenant (쇼핑몰과 테넌트간 기대-불일치 및 고객만족의 상호 영향)

  • Park, Jin-Yong
    • Journal of Distribution Research
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    • v.13 no.2
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    • pp.79-95
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    • 2008
  • This study has focused on the relationship between the shopping mall and tenant store. Although the growth and development of shopping mall in Korea, there are few academic and professional interests. Therefore, adopting expectancy-disconfirmation paradigm, this study examined the constructs of expectation, performance, disconfirmation, satisfaction and re-visit intention of shopping mall and tenant store in each context. The research model also considered the mutual effect of these constructs between shopping mall and tenant store as positing the path between them. Hence, main hypotheses were divided into two different ways from the constructs of shopping mall to tenant store's and vice versa. Then, three hypotheses exploring the direction of customer's evaluation shopping mall and tenant were also included in the research model. From the result of 461 mall-intercept survey, almost hypotheses were supported as expected. In the explorative approach to find direction, the path from disconfirmation of and satisfaction with tenant to disconfirmation of and satisfaction with shopping mall were supported. In addition, the path from satisfaction with shopping mall to re-visit intention of tenant store was also accepted.

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Design and Implementation of a M-commerce Content Provider System by Extracting the Internet Product Information (인터넷 상품정보 추출을 통한 M-commerce 콘텐츠 제공자 시스템의 설계 및 구현)

  • Ha, Sang-Ho
    • The KIPS Transactions:PartA
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    • v.19A no.4
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    • pp.195-204
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    • 2012
  • M-commerce services are rapidly emerging with recent advances in mobile devices and wireless communications. Internet Shopping mall managers provide mobile phone users with their mobile shopping malls for m-commerce. However, these mobile shopping malls usually have their own sites which are not compatible with their Internet shopping malls, thus resulting in inefficiency to manage the two kinds of shopping malls. In this paper, we develop a M-commerce content provider system to effectively bring Internet shopping malls to mobile phones by extracting items only concerned to users from product documents. We then apply and evaluate the system over a specific internet shopping mall site. The results show that the system reduces considerably the amount of data transferred to user's mobile phones compared with using general web browsers.

Preparation of Non-Fluorinated Water Repellent Coating Films Using Methyltrimethoxysilane and Trimethylethoxysilane (Methyltrimethoxysilane과 Trimethylethoxysilane을 이용한 비불소계 발수 코팅 도막의 제조)

  • Kim, Dong Gu;Lee, Byoung Hwa;Song, Ki Chang
    • Korean Chemical Engineering Research
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    • v.57 no.2
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    • pp.177-184
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    • 2019
  • Non-fluorinated water repellent coating solutions were obtained using methyltrimethoxysilane (MTMS) and trimethylethoxysilane (TMES) as precursors. The solutions were spin-coated on a cold-rolled steel sheet and cured thermally to prepare water repellent coating films. During this process, the effect of molar ratio of TMES/MTMS was studied for the hydrophobic properties of the coating films. Hydrophobic properties of coating films were characterized using contact angle measurement, surface morphology analysis and infrared spectroscopy. When the molar ratio of TMES/MTMS was varied from 0 to 30, the contact angle of the un-coated cold-rolled steel sheet was $30^{\circ}$, whereas when the molar ratio of TMES/MTMS was 1, the contact angle increased to $104^{\circ}$ and water repellency was significantly improved. In the case of TMES/MTMS molar ratios of 10, 15, 25 and 30, the contact angles of coating films showed $109^{\circ}$, $114^{\circ}$, $117^{\circ}$ and $144^{\circ}$, respectively. At this time, the hydrophobicity of the coating films was improved by the increase of the surface roughness and the content of the methyl component at the coating surface. In particular, when the molar ratio of TMES/MTMS was 30, the overall surface roughness was greatly increased due to the presence of surface particles as well as the water repellency due to methyl groups of TMES, resulting in super hydrophobicity of $144^{\circ}$.

Reaction Gas Composition Dependence on the Properties of SnO2 Films on PET Substrate by ECR-MOCVD (반응가스조성이 PET기판위에 ECR 화학증착법에 의해 제조된 SnO2 박막특성에 미치는 영향)

  • Kim, Yun-Seok;Lee, Joong-Kee
    • Journal of the Korean Electrochemical Society
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    • v.8 no.3
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    • pp.139-145
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    • 2005
  • [ $SnO_x$ ] films on the flexible substrate of PET film were prepared at ambient temperature under a $(CH_3)_4Sn(TMT: tetra-methyl tin)-H_2-O_2$ atmosphere in order to obtain transparent conductive polymer by using ECR-MOCVD(Electro Cyclotron Resonance Metal Organic Chemical Yfpor Deposition) system. The prepared $SnO_x$ thin films show generally over $90\%$ of optical transmittance at wavelength range of 380-780nm and about $1\times10^{-2\~3}ohm{\cdot}cm$ of electrical resistivity. In the present study, effects of $O_2/TMT\;and\;H_2/TMT$ mole ratio on the properties of $SnO_x$ films are investigated and the other process parameters such as microwave power, magnetic current power, substrate distance and working pressure are fixed. Based on our experimental results, the $SnO_x$ film composition ratio of Sn and O directly influences on the electrical and optical properties of the films prepared. The $SnO_x$ film with low electric resistivity and high transmittance could be obtained by controlling the process parameters such as $O_2/TMT\;and\;H_2/TMT$ mole ratio, which play an important role to change the composition ratio between Sn and O. An increase of $O_2/TMT$ mole ratio brought on the increases 0 content in the $SnO_x$ film. On the other hand, an increase of $H_2/TMT$ mole ratio lead to decreases the oxygen content in the film. The optimized composition ratio of oxygen : tin Is determined as 2.4: 1 at $O_2/TMT$ of 80 and $H_2/TMT$ of 40 mole ratio, respectively.

국내 유통업체 부설 인터넷 쇼핑몰의 문제점과 발전방안

  • Yun, Myeong-Gil;Seol, Seong-Su
    • Journal of Global Scholars of Marketing Science
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    • v.3
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    • pp.155-171
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    • 1999
  • 유통업체 부설 인터넷 쇼핑몰은 타 쇼핑몰에 비해 우수한 유통인력, 배송, 상품매입이나 관리시스템 등의 노하우가 있기 때문에 유리하다고 판단된다. 그러나 현실적으로는 이들 업체가 유리한 여건을 십분 활용치 못하고 있다. 따라서 본 연구는 이들이 왜 유리한 여건을 제대로 활용하지 못한가를 분석하고 어떻게 하면 활성화시킬 수 있을 것인가를 분석하였다. 특히 본고는 유통전문가의 입장에서 본, 기존 유통업체 부설 인터넷 쇼핑몰의 문제점 분석과 활성화 방안이다. 기존 유통업체에서 운영하는 인터넷 쇼핑몰의 영업 활성화를 저해하는 가장 중요한 요인은 이들 업체들이 '남들이 하니까 하는'식의 막연한 자세에서 찾을 수 있다. 자세히 분석해보면 먼저 단기적인 수익보다 장기성을 보는 혜안이 필요하고, 상품 품목수의 확대가 필요하다. 또한 가격경쟁력 회복, 택배시스템의 전문화, 목표 고객층과 상품의 괴리 해소, 보안문제 해결 및 소비자의 이용상 편리성 제고 등이 이루어져야 한다. 이 외에도 해외시장을 겨냥한 도메인명(domain name)의 부여와 영문사용, 소비자의 프라이버시 침해없는 정보수집 등이 제시된다.

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A Study on the Consumer Behavior in the Cyber Shopping Mall (사이버쇼핑몰의 소비자행동에 관한 연구)

  • 유한종
    • Journal of Internet Computing and Services
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    • v.3 no.1
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    • pp.11-16
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    • 2002
  • Nowday, Cyber shopping mall increased market size. The Consumer Behavior chainged new trend. This study on the systematic access to establishment of the concept of cyber shopping mall as well as to problems to overall parts of EC service as well is required. The objectives of this study are that how service consumers perceive the quality of EC service, and that what effect the quality makes on their satisfaction and re-purchase intention. This means that the research enables a marketing manager to take the meaning of comparative weight among the components of EC service quality, and to provide very useful information to establish marketing strategies which are close to the consumers.

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Usability Improvement Method of Shopping Mall based on Smartphone (스마트폰 기반 쇼핑몰의 사용성 향상 기법)

  • Kim, Hee-Sun
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.77-84
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    • 2011
  • Following the increase in the supply of smartphones and the increase in the use of wireless Internet, the online shopping environment is also changing into mobile shopping. However, the domestic mobile shopping services fall short of people's expectations compared to desktop Internet shopping malls. These are mainly due to the restricted screen size and inconvenient data entry of mobile devices, the slow Internet speed, and other restrictive conditions. Accordingly, in this paper, the usability of three main domestic mobile shopping malls was evaluated using a heuristic evaluation method. The factors that must be considered when producing a mobile website, the consideration for the mobile users, and the main functions of a shopping mall, were considered to define an evaluation form. The results of the evaluation were then analyzed to propose the problems of mobile shopping malls and the directions for their improvement.

Synthesis of Resole-type Phenolic Beads via Suspension Polymerization Technique (현탁중합을 이용한 레졸형 구형 페놀입자의 합성)

  • Hahn, Dongseok;Kim, Daejung;Kim, Hongkyeong
    • Korean Chemical Engineering Research
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    • v.51 no.2
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    • pp.279-284
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    • 2013
  • The phenolic beads in macrosize range were obtained by suspension polymerization at $98^{\circ}C$ from phenol and formaldehyde in the presence of basic catalyst with a phenol to formaldehyde (P/F) range of 1:1~1:4, and they were carbonized to spherical carbon beads under nitrogen at $700^{\circ}C$. Thermal analysis on spherical phenolic beads obtained by suspension polymerization showed that the postcuring process is essential. In order to optimize the suspension polymerization, the effects of the P/F molar ratio, the pH of catalyst, and the molecular weight of stabilizer on the size distribution and yield of spherical phenol beads were examined separatively. The particle size was increased whereas the yield was decreased with P/F molar ratio. The increasing basicity of catalyst made the particle size to increase, while the molecular weight of stabilizer had more effect on the yield rather than on the particle size distribution. The thermal stability of the spherical phenolic beads obtained through postcure was also examined by TGA. The phenol beads of high P/F ratio still showed the weight loss at $220^{\circ}C$ even after postcure due to the high possibility of dibenzyl ether, while those of low P/F ratio showed the steady decrease in weight during $220^{\circ}C$ to $400^{\circ}C$, which showed that the optimal P/F ratio was 1:2.

Web Cogmulator : The Web Design Simulator Using Fuzzy Cognitive Map (Web Cogmulator : 퍼지 인식도를 이용한 웹 디자인 시뮬레이터에 관한 연구)

  • 이건창;정남호;조형래
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2000.04a
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    • pp.357-364
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    • 2000
  • 기존의 웹 디자인은 웹이라는 매체의 특성 상 디자인적인 요소가 매우 중요함에도 불구하고 디자인은 위한 구체적인 방법론이 미약하다. 특히, 많은 소비자들을 유인하고 구매를 촉발시켜야 하는 인터넷 쇼핑몰의 경우에는 더욱 더 그럼하에도 불구하고 이를 위한 전략적인 방법론이 부족하다. 즉, 기존 연구들은 제품의 다양성, 서비스, 촉진, 항해량, 편리성, 사용자 인터페이스 등이 중요하다고 하였지만 실제 인터넷 쇼핑몰을 디자인하는 입장에서는 활용하기가 상당히 애매하다. 그 이유는 이들 요인들은 서로 영향관계를 가지고 있어서 사용자 인터페이스가 복잡하면 항해량이 늘어나 편리성이 감소하고, 제품이 늘어나더라도 검색엔진을 사용하면 상대적으로 항해량이 감소하게 되어 편리성이 증가한다. 따라서, 이들 요인을 활용하여 인터넷 쇼핑몰을 구축하려면 요인간의 영향관계를 면밀히 파악하고 이 영향요인이 소비자의 구매행동에 어떠한 영향을 주는지가 충분히 검토되어야 한다.이에 본 연구에서는 퍼지인식도를 이용하여 인터넷 쇼핑몰 상에서 소비자의 구매행동에 영향을 주는 요인을 추출하고 이들 요인간의 인과관계를 도출하여 보다 구체적이고 전략적으로 인터넷 쇼핑몰을 디자인할 수 있는 방법으로 web-Cogmulator를 제시한다. Web-Cogmulator는 소비자의 쇼핑몰에 대한 암묵지식 형태의 구매행동을 형태지식화하여 지식베이스 형태로 가지고 있기 때문에 인터넷 쇼핑몰의 다양한 요인의 변화에 따른 소비자의 구매행동을 추론 시뮬레이션하는 것이 가능하다. 이에 본 연구에서는 기본적인 인터넷 쇼핑몰 시나리오를 바탕으로 추론 시뮬레이션을 실시하여 Web-Cogmulator의 유용성을 검증하였다.를, 지지도(support), 신뢰도(confidence), 리프트(lift), 컨빅션(conviction)등의 관계를 통해 다양한 방법으로 모색해본다. 이 연구에서 제안하는 이러한 개념계층상의 흥미로운 부분의 탐색은, 전자 상거래에서의 CRM(Customer Relationship Management)나 틈새시장(niche market) 마케팅 등에 적용가능하리라 여겨진다.선의 효과가 나타났다. 표본기업들을 훈련과 시험용으로 구분하여 분석한 결과는 전체적으로 재무/비재무적 지표를 고려한 인공신경망기법의 예측적중률이 높은 것으로 나타났다. 즉, 로지스틱회귀 분석의 재무적 지표모형은 훈련, 시험용이 84.45%, 85.10%인 반면, 재무/비재무적 지표모형은 84.45%, 85.08%로서 거의 동일한 예측적중률을 가졌으나 인공신경망기법 분석에서는 재무적 지표모형이 92.23%, 85.10%인 반면, 재무/비재무적 지표모형에서는 91.12%, 88.06%로서 향상된 예측적중률을 나타내었다.ting LMS according to increasing the step-size parameter $\mu$ in the experimentally computed. learning curve. Also we find that convergence speed of proposed algorithm is increased by (B+1) time proportional to B which B is the number of recycled data buffer without complexity of computati

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The Optimal Positioning Strategy of Auction-Based CPC Advertising (경매입찰기반 CPC 광고의 최적 포지셔닝 전략)

  • 정대율
    • Proceedings of the Korea Association of Information Systems Conference
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    • 2005.12a
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    • pp.204-212
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    • 2005
  • 본 연구에서는 인터넷 경매기반 CPC 광고에서 광고비 효율을 극대화시킬 수 있는 최적 포지셔닝을 결정하는 전략을 수립하고자 특정 인터넷 쇼핑몰과 그 쇼핑몰에서 사용한 키위드를 대상으로 실험적 데이터 분석을 수행하고자 한다. 이 분석 결과를 기초로 다이나믹하게 변화하는 키위드 광고의 최적 노출 포지션을 제안하고자 한다.

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