• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.2
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• pp.205-230
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• 2013

Academic libraries are trying to develop fully mobile web sites and mobile applications so that users can access to their services even using mobile devices. As the mobilization trends of library services increase in quantity, we need to more focus on what mobile services users want, ultimately for the growth with quality. This study seeks to explore users' needs and uses of mobile library services and then suggests solutions for improving the mobile services in academic libraries. This study conducted on and off-line surveys with 608 students from two universities, which have provided active mobile services with both a mobile web site and an application. The questionnaire was designed to elicit information on respondents' frequency of mobile library visit, the purpose of visit, the reason to use/not use, how to access to the services, the preferred types of the services, satisfaction and dissatisfaction factors, and urgently needed improvements. Based on the findings, this study discussed strategies to improve the quality of mobile services and to increase in users' visit.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.1
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• pp.75-101
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• 2011

With the popularization of smartphones, the mobile demand for information from libraries is increasing and mobile library service will soon be quired. This study analyzed the mobile library services for the mobile webs established by 4 university libraries in Korea and 56 belonging to ARL in the United States. It examined 42 mobile applications developed by universities and university libraries in Korea, and 18 mobile applications developed by the universities and university libraries belonging to ARL in the United States. Mobile accessibility was assessed by conducting mobileOK test for the mobile websites of the same libraries. The study shows that university libraries in Korea should establish mobile websites focusing on key contents which reflect the demand for mobile information of users, and secure mobile web accessibility which the users could conveniently use.

• Proceedings of the Korean Society for Information Management Conference
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• 2011.08a
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• pp.59-66
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• 2011

스마트폰 보급의 급격한 증가로 도서관 정보이용환경에 많은 변화가 생겨나게 되었다. 이와 같은 환경변화에 가장 빠르고 민감하게 대응하고 있는 것은 대학도서관이다. 대학도서관은 모바일서비스의 중요성을 인식하고 현재 모바일서비스 구축에 많은 관심을 보이고 있다. 본 연구는 국내 392개의 대학을 대상으로 도서관 모바일서비스 현황을 조사하고, 현재 모바일서비스 중인 대학도서관 모바일 웹 11개, 대학도서관 모바일 앱 10개, 도서관기능을 포함한 대학 앱 87개의 콘텐트 구성을 분석하였다. 현황조사와 콘텐트 구성 분석결과를 통해 대학도서관 모바일 서비스의 향후 발전 방안을 제시한다.

• Journal of Information Management
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• v.42 no.1
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• pp.1-23
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• 2011

In this study, we analyzed the academic library websites in terms of information structure, navigation, and labeling system. The study showed that the information structure was linear. In analyzing 8 library sites, we found many common top-level categories but ultimately, the number of main menu ranged from 4 to 15 categories. Also, the results showed that the sites used a sub-domain such as mobile, or just m to keep it short. It seemed to keep the mobile site part of the library site without creating confusion. Finally, Labeling in some mobile sites was not clear and consistent.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.4
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• pp.71-91
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• 2012

As the smartphone market has expanded and university students in their twenties account for the largest portion of the market, university libraries need to provide mobile library services to keep up with students' growing demand in mobile services. The purpose of this study is to analyze the status and trends of mobile services in Korean university libraries. This study investigated mobile services of 434 university libraries in Korea and 114 ones which are members of ARL during the months of September and November in 2012. As a result, this study found that university libraries in Korea were offering 55 mobile Web and 29 mobile application services with 11.2 and 10.7 contents respectively. In addition, on the basis of the identified current problems, this study suggested further steps for developing and improving mobile services in Korean university libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.1
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• pp.343-360
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• 2015

The purpose of this study was to conduct the mobile OK test which means the web accessibility evaluation tool and to evaluate the public libraries' mobile web services. For this purpose, 81 public libraries were tested and analysed in Mobile Web Best Practices presented by W3C. The results of this study indicate the following several strategies: Support by local governments and provincial education offices, Design mobile web services corresponding with web standards, Removal of harmful elements in the web design process, Making simple mobile web documents, A merger of individual files. The findings of this study expect to expand and improve the public library mobile web services for future.

• Journal of Korean Library and Information Science Society
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• v.42 no.2
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• pp.299-322
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• 2011

The study aims to develop a mobile library model for universities that can be adapted to offer suitable library information and services to smart phone users. To do this, we conducted a case study using four foreign and domestic mobile libraries as well as a user study with 212 participants and questionnaires. In addition, we also administered a survey with 160 librarians. Based on the results of case and user/librarian studies, we proposed a mobile library model in which an access and navigation methods are described and nine key information and services including catalog search, code reader and SNS services are proposed.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.2
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• pp.165-187
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• 2014

This study aimed to analyze users' behaviors to use mobile services of academic libraries by indirectly observing users' experiences based on their diaries. Ultimately, this study intended to contribute to the development of mobile services in academic libraries by helping academic libraries understand users and their needs of mobile services. For this, diary method was conducted with 20 students at two academic libraries. These participants should report detailed process and thoughts immediately after using mobile library services at least once a day during a week. Totally 137 diaries were collected. And then this study conducted a content analysis to figure out what information needs they had, whether or not the needs were solved, what menu they selected, and what steps and gaps they got. In addition, on the basis of the findings, this study suggested further steps for improving mobile services at academic libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.171-191
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• 2011

The purpose of this study is to introduce the concepts of smartphone and app, to review the theoretical researches and the representative service examples in academic libraries' mobile services based on smartphone apps, and to propose the proper mobile services methods based on smartphone apps in academic libraries of Korea. The ways for mobile app services in academic libraries are like these: 1) Libraries need to prepare the hybrid service system based on the combination of mobile web and app for smartphone. 2) Libraries have the guidelines for choosing apps which are applied to library services. 3) Libraries develop the apps for library marketing and education services and make use of existed apps to their own services. 4) Smartphone application bibliography service(Appography service) needs to be developed and serviced as an academic library service field.

• Journal of the Korean Society for information Management
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• v.34 no.4
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• pp.273-292
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• 2017

This paper aims to develop an evaluation model for library mobile services in terms of service quality. First, a literature review of the service quality evaluation model and the mobile library service evaluation was conducted. Then, based on the analysis, the evaluation model consisting of 4 quality dimensions, 10 quality factors, 39 quality measurement items was developed. Delphi method was applied to verify the validity of the model. Finally, a final model consisting of 4 quality dimensions, 9 quality factors, and 37 quality measurement items was derived. The evaluation model proposed in this study can be used as a measure of library mobile service quality and can be used as a guideline for improvement of library mobile service.