• The Journal of the Korea Contents Association
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• v.21 no.4
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• pp.111-122
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• 2021

This study analyzed user reviews of Dongbaekjeon and Incheoneum app, which are representative local currencies in Korea, to identify the positive/negative factors of local currency users, and established a marketing strategy based on this. App user reviews were classified into positive and negative based on the star rating, and word cloud, topic modeling, and social network analysis were performed, respectively. As a result, in the negative reviews of Dongbaekjeon and Incheoneum, dissatisfaction with app use and card issuance appeared in common. In positive reviews, keywords such as 'local economy' and 'small business owners' along with satisfaction with 'cashback' appeared. It means that local currency users perceived that their consumption support local economy, and they felt satisfaction in using local currency. Based on the satisfaction/dissatisfaction factors identified as a result of the analysis of this study, we identified what needs to be improved and to be strengthened, and appropriate marketing strategies were established. The text mining method used in this study and research results can provide meaningful information about local currencies to public officials and marketers in charge of local currencies.

• The Journal of the Korea Contents Association
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• v.22 no.1
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• pp.58-73
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• 2022

The purpose of this study is to construct a predictable estimation model that reflects the relationship between the variables of mobile app performance and to verify how app reviews affect app performance. In study 1 and 2, the relationship between app performance indicators was derived using correlation analysis and random forest regression estimation of machine learning, and app performance estimation modeling was performed. In study 3, sentiment scores for app reviews were by using sentiment analysis of text mining, and it was found that app review sentiment scores have an effect one lag ahead of the number of daily installations of apps when using multivariate time series analysis. By analyzing the dissatisfaction and needs raised by app performance indicators and reviews of apps, companies can improve their apps in a timely manner and derive the timing and direction of marketing promotions.

• Journal of the Korea Society of Computer and Information
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• v.25 no.3
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• pp.207-218
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• 2020

Recently, due to the increase of online reviews and the development of analysis technology, the interest and demand for online review analysis continues to increase. However, previous studies have not considered the emotions contained in each vocabulary may differ from one reviewer to another. Therefore, this study first classifies the customer group according to the customer's grade, and presents the result of analyzing the difference by performing review analysis for each customer group. We found that the price factor had a significant influence on the evaluation of products for customers with high ratings. On the contrary, in the case of low-grade customers, the degree of correspondence between the contents introduced in the mall and the actual product significantly influenced the evaluation of the product. We expect that the proposed methodology can be effectively used to establish differentiated marketing strategies by identifying factors that affect product evaluation by customer group.

• KIISE Transactions on Computing Practices
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• v.22 no.7
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• pp.338-343
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• 2016

Today, opinion reviews on the Web are often used as a means of information exchange. As the importance of opinion reviews continues to grow, the number of issues for opinion spam also increases. Even though many research studies on detecting spam reviews have been conducted, some limitations of gold-standard datasets hinder research. Therefore, we introduce a new dataset called "Paraphrased Opinion Spam (POS)" that contains a new type of review spam that imitates truthful reviews. We have noticed that spammers refer to existing truthful reviews to fabricate spam reviews. To create such a seemingly truthful review spam dataset, we asked task participants to paraphrase truthful reviews to create a new deceptive review. The experiment results show that classifying our POS dataset is more difficult than classifying the existing spam datasets since the reviews in our dataset more linguistically look like truthful reviews. Also, training volume has been found to be an important factor for classification model performance.

• Proceedings of the Korean Society of Computer Information Conference
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• 2018.07a
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• pp.395-396
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• 2018

인터넷 쇼핑몰, 오프라인 매장에서 구입한 제품의 포토 리뷰를 블로그, 쇼핑몰에 올릴 때 얼굴 노출을 꺼려하여 직접 사진 처리 프로그램 등을 통해 얼굴을 가리거나 사진을 얼굴 부분까지 잘라 내는 등의 번거로운 작업을 거친 후 올리게 된다. 위와 같은 불편함을 해결하기 위해 쇼핑몰, 블로그 등 인터넷 매체를 통해 포토 리뷰를 작성 할 때 얼굴이 포함된 사진을 올리더라도 자동으로 얼굴 인식 후 의상에 어울리는 소품을 합성하여 구매자가 포토 리뷰를 올리기 편한 환경을 제공하고자 한다. 이를 위해 기본적인 얼굴 추적과 얼굴 특징 점을 기반으로 한 안경과 같은 소품 합성 등이 필요하다. 본 연구에서는 실시간으로 얼굴 및 특징점을 추출하고 이를 기반으로 얼굴에 소품을 합성하는 기본 기능을 구현하였다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2018.10a
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• pp.197-200
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• 2018

The aim of current research is to suggest a interface for movie reviews at a glance through semantic network analysis. The implication of this study is to systematically investigate the structure of eWoM. Specifically, by visualizing semantic networks of movie reviews this study attempts to provide a prototype of a possible review system that can check the response of movie viewer at a glance.

• Annual Conference on Human and Language Technology
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• 2023.10a
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• pp.596-599
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• 2023

본 연구는 브랜드가 시장 트렌드를 파악하고 이를 활용하여 경쟁 우위를 확보하고 성장하는 방법을 탐구하고 있다. 이를 위해 세 가지 핵심 요소를 고려하였다. 첫째, 시장의 트렌드 정보를 파악하기 위해 검색 포털 사이트의 검색어 랭킹 정보를 활용하였다. 둘째, 브랜드 상품과 트렌드의 연관성을 분석하기 위해 상품 타이틀과 리뷰 데이터를 활용하였다. 셋째, 각 상품의 브랜드 중요성을 추정하기 위해 리뷰 수, 리뷰 길이, 표현의 다양성 등을 고려했다. 연구 결과, 브랜드는 시장 트렌드를 더욱 정확하게 이해하고 파악함으로써 경쟁 우위를 확보하고 성장할 수 있는 기회를 제공함을 확인하였다. 더불어, 이를 통해 브랜드는 소비자의 요구를 더욱 효과적으로 충족시키고 고객 경험을 개선하는데 기여할 수 있을 것으로 기대된다.

• The Journal of Society for e-Business Studies
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• v.27 no.1
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• pp.15-28
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• 2022

Due to recent expansion of online market such as clothing, utilizing customer review has become a major marketing measure. User review has been used as a tool of analyzing sentiment of customers. Sentiment analysis can be largely classified with machine learning-based and lexicon-based method. Machine learning-based method is a learning classification model referring review and labels. As research of sentiment analysis has been developed, multi-modal models learned by images and video data in reviews has been studied. Characteristics of words in reviews are differentiated depending on products' and customers' categories. In this paper, sentiment is analyzed via considering review data and metadata of products and users. Gated Recurrent Unit (GRU), Long Short-Term Memory (LSTM), Self Attention-based Multi-head Attention models and Bidirectional Encoder Representation from Transformer (BERT) are used in this study. Same Multi-Layer Perceptron (MLP) model is used upon every products information. This paper suggests a multi-modal sentiment analysis model that simultaneously considers user reviews and product meta-information.

• Smart Media Journal
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• v.9 no.2
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• pp.69-77
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• 2020

Unlike the past, which was limited to terrestrial broadcasts, many dramas are currently being broadcast on cable channels and the Internet web. After watching the drama, viewers actively express their opinions through reviews and studies related to the analysis of these reviews are actively being conducted. Due to the nature of the drama, the genre is not clear, and due to the various age groups of viewers, reviews and ratings from other viewers help to decide which drama to watch. However, since it is difficult for viewers to check and analyze many reviews individually, a data analysis technique is required to automatically analyze them. Accordingly, this paper classifies the topics of reviews that have an important influence on drama selection and reclassifies them into semantic topics according to the similarity of words. In addition, we propose a model that classifies reviews into sentences according to semantic topics and sentiment analysis through sentiment words.

• Journal of Industrial Convergence
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• v.18 no.2
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• pp.95-100
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• 2020

Among the customer-oriented data used to comprehend the customer, the user review data has received much attention as it provides insights into customer opinion in a detailed and large-scale manner; many customers have come to rely upon and trust the user reviews. Many application developers are cognizant of the importance of user reviews, so they monitor and respond to these reviews. However, due to the absence of a systematic method, developers have been investing their time and money without clear correlation to the customer satisfaction. Therefore, this paper suggests a systematic method to select user reviews from the application market using the Kano Model that deals with customer satisfaction and service quality, thereby maximizing the customer satisfaction under the given time period and budget. This method is constructed in the following phases: the user review collection and requirement elicitation phase in which the developers collect user reviews from the application market and elicit requirements, the Kano Model application and selection phase in which the Kano Model is applied to the elicited requirements and selection occurs based on the quality type, and the stakeholder review and redefinition phase in which relevant personnel gather to review and redefine requirements from an internal perspective.