• Journal of the Korean Society for information Management
• /
• v.24 no.2
• /
• pp.105-122
• /
• 2007

To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed, Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years. Related problems are identified. The conclusion includes suggestions for improving digital reference service.

• Journal of the Korean Society for information Management
• /
• v.22 no.1 s.55
• /
• pp.249-265
• /
• 2005

This paper outlines the concept of real time reference service(RTRS). Then, it analyzes real time reference service in the 13 libraries for effective reference service. As a result, the most used software was AOL instant Messenger, followed by Conference Room from WebMaster, and LivePerson. Hours of service was generally same as reference desk hours. The users were Students. faculty, staff, and alumni, This study also demonstrated how the RTRS in LC works. The results showed that real time reference was able to response to patrons quickly for reference questions with interactive method.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.12 no.1
• /
• pp.101-115
• /
• 2001

The library information service which uses a web is active. But users feel difficulty to use library homepage's content, because many content are accumulated in the library homepage very rapidly. So users want to be customized and personalized the various content which it provides from library home page. The MyLibrary is founded in customization and personalization of library's content. This MyLibrary is suitable for large library. But the MyLibrary can be used as the tool for digital reference service.

• Journal of the Korean Society for information Management
• /
• v.31 no.4
• /
• pp.7-28
• /
• 2014

This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.

• Journal of Korean Library and Information Science Society
• /
• v.47 no.4
• /
• pp.69-91
• /
• 2016

The purposes of this article are to raise the quality issues of Collaborative Digital Reference Services(CDRS) in Korean libraries and to suggest the feasible solutions to resolve the quality problems of CDRS. To the end, a thorough examination on the development process and present condition of main Korean CDRS such as 'Question포인트' and' '사서에게 물어보세요'. This article investigates the causes of 'low quality' in Korean CDRS with emphasizing both technical problems and managerial limitations. Finally suggested are the solutions to improve the low quality of CDRS with special concerns on Korean library situation. Discussions on this article are based on literature review, statistical analysis, and usability tests on the targeted Korean CDRS, '사서에게 물어보세요'(Ask a Librarian in Korean version).

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.32 no.2
• /
• pp.101-123
• /
• 2021

This study analyses the questions and answers contained in the Knowledge Information Database of the collaborative digital reference service, 'Ask a librarian'. And based on the results of status of user requests, this study draws information usage behavior in the early stages of the service was derived. 1,124 Knowledge Information Database items out of 3,506 cases was analyzed by nine criterion. ① Number of questions and whether to be reference questions, ② Subject and keywords of the question, ③ Purpose of the question, ④ Type of question, ⑤ User's information request, ⑥ Information source and reference services provided by the librarian, ⑦ Number of days to answer, ⑧ Level of the participating library, ⑨ Question type by topic. As a results of analysis, first, users asked for reference questions from various topics as needed, rather than one from a similar topic at a time, but more than half of the total pure reference questions were from the field of library information science. Second, about 71.35% of users were using the 'Ask a librarian' service to recommend a list of information resources related to a particular topic or research problem, and there were also questions that required consultation on the reading situation. Third, the most preferred sources of information for users were bibliography, and in the case of online information sources, users did not relatively prefer them. Fourth, the number of days required to answer was able to confirm significant differences depending on the type of question and the level of the participating library. Fifth, 31.33% of the purpose of the general field question showed that were self-generated.

• Journal of Korean Library and Information Science Society
• /
• v.39 no.2
• /
• pp.355-373
• /
• 2008

The purpose of this study is to find out user's information needs in public libraries based on websites. The data were collected from the user's plaza in public libraries websites. To identify the user's information needs, the works in the public libraries including acquisition, information services, circulation, digital library, reading room, reference services were analyzed.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.20 no.4
• /
• pp.51-65
• /
• 2009

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

• Journal of Korean Library and Information Science Society
• /
• v.37 no.3
• /
• pp.75-101
• /
• 2006

This study is about the factors required to be considered in the aspects of policy and operation before introducing the real-time reference service and about the way to use the real-time reference service effectively, The real-time reference service should not be accepted and applied just based on the case of advanced nations without deciding how to apply and use through enough advanced investigation and example analysis. Working out in service policies, selecting appropriate programs. securing service manpower, devising privacy policies, groping the ways of cooperation between libraries, and operating the adequate evaluation system are the factors which should be considered in the policy aspect. Preparation of proper ways of application. operation time, and promotion are the factors which should be considered and reviewed in the operative aspect.

• Journal of Korean Library and Information Science Society
• /
• v.50 no.2
• /
• pp.215-235
• /
• 2019

Popularly known to be originated in museums and art galleries, curation is widely applied in many other fields ranging from curation commerce to curated databases by today. Libraries also have started to provide different types of curation services such as data curation, digital curation, content curation, book curation, and social curation. However, the relationship between the curation service and the library service is not adequately studied and documented. The objective of this paper is to address that gap by analyzing the relationship between curation service and the library service. Particularly, this paper pays attention to study the relationship between curation service and library reference service. The research methods used by this study were an extensive literature review followed by some carefully selected real-world examples of curation services in libraries and other fields. The authors have analyzed and documented the origin and the meaning of two concepts, the challenges faced by library reference service, and the applicability of curation as a modest form of library reference service in the $21^{st}$-century. Based on the study findings, this paper concludes that curation service is not a new concept for the library but a natural evolution of the library reference service in response to the changing information environment and user expectations in the digital age.